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Reboot Xp
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Quality Analyst

Quality Analyst

Reboot Xp

1 - 6 years

2 - 3 Lacs

Gurugram

Posted:2 months ago| Platform:

Apply

Skills Required

QC Tools Call Audit Quality Tools Call Quality Feedback Call Calibration 7Qc Calibration TNI

Work Mode

Work from Office

Job Type

Full Time

Job Description

Job Title:

Location:Sector - 18 Gurgaon

CTC:

Working Days:

Reporting To:

Key Responsibilities:

Audit customer interactions (calls, chats, emails).
Conduct
call calibrations
with internal and client teams.
Use
7 QC tools
for root cause analysis and quality improvements.
Identify
TNI (Training Needs Identification)
and support training interventions.
Provide feedback to agents and maintain quality dashboards.

Requirements:

1 years of QA experience in BPO.
Strong in QC tools, call audit methods, and Excel reporting.
Excellent communication and analytical skills.
Graduate in any stream;

interested candidate whats app and call me on 9311240715 (prefered immediate joiner )

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