Quality Analyst - BPO Voice Sales Process

Job Description

rebootXP is hiring for Quality Analyst - BPO Voice Process Specifications: - Minimum 2 years of work experience in a relevant (contact center) sales process. - Minimum 1 year of work experience in a QA role from premium voice program. - Yellow Belt certified - Good aptitude skills-reasoning, logic and problem solving. - Good spoken English skills - Graduation is must. - Immediate Joiner Responsibility : - Monitor and evaluate inbound / outbound customer service calls. - Provide feedback and recommendations to agents for performance improvement. - Develop and maintain quality standards and procedures. - Collaborate with team leads and trainers to align quality metrics with business goals. - Analyze data to identify trends and patterns for process improvement. - Prepare reports on quality metrics and agent performance. - Assist in training new hires and conducting refresher sessions for existing staff. For Interview share resume at dinkar.mahajan@rebootxp.com or visit our office for interview in between Monday to Saturday @ 10AM, and mention reference as "HR Dinkar Mahajan" on the top of your resume. Office Address: C-29, Sector 58, Noida, Uttar Pradesh - 201301