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Customer Support Executive

Customer Support Executive

Reboot Xp

1 - 3 years

2 - 3 Lacs

Gurugram

Posted:2 months ago| Platform:

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Skills Required

Customer Support Inbound Process Customer Relationship Bpo Voice Customer Care Voice Process Customer Handling

Work Mode

Work from Office

Job Type

Full Time

Job Description

Job Summary: The Customer Support Executive is responsible for handling customer queries and resolving issues through calls, emails, or chat, ensuring a high level of customer satisfaction. This role requires excellent communication skills, product knowledge, and a strong customer-centric approach. Key Responsibilities: Respond promptly and professionally to customer inquiries via phone, email, or live chat. Resolve customer complaints, provide appropriate solutions, and follow up to ensure resolution. Maintain a positive, empathetic, and professional attitude toward customers at all times. Identify and escalate issues to the appropriate internal teams if required. Document customer interactions, transactions, comments, and complaints in the CRM system. Follow communication procedures, guidelines, and policies. Keep records of customer interactions and process customer accounts. Stay updated with product knowledge, services, and processes. Meet daily, weekly, and monthly performance targets (e.g., average handling time, first call resolution, CSAT scores).

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Customer Support Executive