Customer Support Executive

B Arm Medical Technologies

0 - 5 years

2 - 3 Lacs

coimbatore

Posted:-1 days ago| Platform:

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Skills Required

speaking skills problem solving hindi speaking english language customer handling communication skills customer service

Work Mode

Work from Office

Job Type

Full Time

Job Description

Title: Customer Support Executive

Location: Coimbatore

Responsibilities and Duties:

Ensure that the company delivers the highest quality of service to their customers or clients by using their skills, expertise, and experience.
The only aim is to ensure customer satisfaction by fulfilling their requirements.
Should be confident in troubleshooting any such emerging queries and maintaining high standards.
Develops a strong relationship with their customers and generates trust with an open and interactive communication.
Acquire and validate information and providing it to the customers with full efficiency.
Document or maintain records of each and every interactions with the customers/clients for future evaluation.
Setting up customer accounts and provide relevant information to them.
Follow the procedure, guidelines provided and implement it while troubleshooting queries.

Key Skills and Competencies:

Should be able to communicate in Hindi
Should be excellent with their communication skills
Should also have strong presentation skills.
Strong analytical skills and be able to manage time effectively.
Should be able to multi-task.
Good interpersonal and problem-solving skills.
Should be able to adapt to interacting with any client and should have good listening skills to validate the data and troubleshoot.

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