Epiq India Support Services

5 Job openings at Epiq India Support Services
Machine Operator Ernakulam,Chennai,Thiruvananthapuram 0 - 3 years INR 0.5 - 2.5 Lacs P.A. Work from Office Full Time

Hi Candidates, We are hiring Machine Operators to manage and operate production machinery in a safe and efficient manner. The ideal candidate will ensure smooth machine operation, maintain quality standards, and support production goals. Key Responsibilities: Operate machines like Honing, Grinding, Brazing, Ball Stalking, UTM Machine, Emil, Laser Marking, EDM Set up machinery and ensure proper functioning before production Load/unload raw materials and finished products Perform routine maintenance and cleaning of machines Conduct quality checks and measure product dimensions using gauges, calipers, etc. Record production data and maintain logs Follow safety and operational protocols strictly Report any faults or irregularities to the supervisor

Sales Executive Hyderabad,Chennai,Mumbai (All Areas) 1 - 5 years INR 0.5 - 3.0 Lacs P.A. Work from Office Full Time

Key Responsibilities: Identify and acquire new customers for gold loan/Loan Against Property/ Mortgage Loan/ Credit card/ Personal Loan/ Small and Medium Enterprises Sales products. Generate leads through field visits, cold calls, referrals, and partner networks. Explain gold loan schemes and benefits to customers clearly. Collect required documents and ensure compliance with KYC norms. Achieve monthly sales targets for gold loan disbursal. Maintain good relationships with customers and ensure timely interest collection or loan renewals. Coordinate with branch staff for smooth loan processing and disbursal. Track market trends and competitor offerings. Requirements: Minimum 12th pass (Graduation preferred). Sales experience in NBFCs, banks, or financial services is an advantage. Good communication and negotiation skills. Fieldwork and local travel required. Knowledge of local language preferred.

Customer Support Executive gurugram,bengaluru 0 - 1 years INR 0.5 - 2.0 Lacs P.A. Work from Office Full Time

About the Role We are looking for a proactive and customer-focused individual to join our Customer Support team as a Customer Care Executive. In this role, you will be responsible for handling customer queries, concerns, and complaints via chat and email channels in a timely, courteous, and effective manner. Key Responsibilities • Respond promptly to customer inquiries via live chat and email. • Resolve product or service issues by clarifying the customer's complaint, determining the cause, and providing the best solution. • Maintain a high level of professionalism and empathy with customers at all times. • Follow up on customer interactions to ensure complete resolution and satisfaction. • Escalate unresolved issues to the appropriate internal teams as required. • Maintain detailed and accurate records of customer interactions. • Meet or exceed individual and team performance metrics (e.g., response time, resolution time, customer satisfaction scores). • Adhere to internal processes, quality standards, and compliance policies. What We're Looking For • Minimum qualification: High School Diploma or Bachelor's Degree (preferred). • 02 years of experience in customer support (chat/email support preferred). • Excellent written communication skills in English. • Strong typing speed and accuracy. • Ability to multitask and manage time effectively. • Empathetic, patient, and able to handle stressful situations calmly. • Basic computer proficiency and familiarity with CRM systems and support tools

AR caller & Prior Authorisation chennai,bengaluru 1 - 3 years INR 0.5 - 3.0 Lacs P.A. Work from Office Full Time

Role Overview: We are looking for an experienced AR Caller (Denial Management Voice Process) to join our Revenue Cycle Management (RCM) team. The ideal candidate will be responsible for handling claim denials, following up with insurance companies via phone calls, and ensuring timely resolution to maximize collections. Key Responsibilities: Review denied and unpaid claims from insurance companies. Call insurance companies (Voice Process) to get claim status and understand the reason for denial. Work on claim reprocessing, appeals, and escalation when required. Document all call details and claim actions accurately in the billing system. Collaborate with the coding and billing team to resolve recurring denial issues. Meet productivity and quality targets as per SLA. Required Skills & Qualifications: Experience: 6 months – 1 years of AR Calling / Denial Management experience (Healthcare RCM). Knowledge: Familiar with EOBs (Explanation of Benefits), denial codes, and US healthcare claims process. Excellent verbal communication skills (neutral accent preferred). Strong problem-solving and analytical abilities. Willingness to work in US shifts (Night Shift / Rotational). Preferred Qualifications: Experience with US healthcare RCM tools (Epic, Athena, Meditech, etc.). Knowledge of HIPAA compliance. Familiarity with insurance payers (Medicare, Medicaid, Commercial).

Product Advisor kochi,chennai,bengaluru 0 - 2 years INR 1.0 - 2.5 Lacs P.A. Work from Office Full Time

Hiring for Product Advisor Experience: 0 - 2 years Location: Chennai, Bangalore, Kochi - Work from Office Education: 12th, Any bachelor's degree Interested can contact at 9952037702 / 9940374367 Job Description: We are hiring enthusiastic and confident both freshers and experienced candidates for the Tele Sales role. The candidate will be responsible for making outbound calls, promoting products/services, and generating leads. Training will be provided. Responsibilities: Make outbound calls to potential customers. Explain product details clearly and effectively. Maintain and update customer information in the database. Follow up on leads and achieve daily/weekly call targets. Build a good rapport with customers. Requirements: Good communication skills in English, Tamil, Malayalam, and Kannada. Eagerness to learn and build a career in sales. Positive attitude and strong interpersonal skills. Basic computer knowledge.