Customer Support Executive

Epiq India Support Services

0 - 1 years

1 - 2 Lacs

kochi chennai bengaluru

Posted:3 days ago| Platform:

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Skills Required

voice process bpo outbound telecalling inbound calls inbound calls/chat support chat process

Work Mode

Work from Office

Job Type

Full Time

Job Description

About the Role

We are hiring Freshers for our Customer Support team. This role requires strong communication skills, a positive attitude, and the ability to handle customer queries with clarity and professionalism. Training will be provided.

Responsibilities

Handle inbound and outbound customer calls.
Understand customer issues and provide accurate information or solutions.
Maintain a polite, friendly, and professional tone during conversations.
Document customer interactions and update internal systems.
Follow standard operating procedures and quality guidelines.
Coordinate with internal teams for escalations when necessary.
Ensure high levels of customer satisfaction and timely resolution.

Required Skills

Excellent verbal communication skills.
Good listening and problem-solving skills.
Basic computer knowledge (typing, email, CRM entry).
Ability to handle customers calmly and professionally.
Willingness to work in a day-shift support environment.
Freshers with strong communication are encouraged to apply.

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