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Reboot Xp
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Customer Support Executive

Customer Support Executive

Reboot Xp

1 - 4 years

1 - 3 Lacs

Gurugram

Posted:2 months ago| Platform:

Apply

Skills Required

Inbound Process Customer Support Customer Service Voice Process Voice Support

Work Mode

Work from Office

Job Type

Full Time

Job Description

Job Title: Customer Support Executive

Location: 249 G, Phase IV, Udyog Vihar, Sector 18, Gurugram, Haryana 122015.

Salary: 30,000 CTC

Working Days: 6 Days (Fixed Sunday off)

Key Responsibilities:

Customer Interaction: Handle inbound and outbound calls, emails, and chats to address customer inquiries, concerns, and issues effectively.
Problem Resolution: Provide timely and efficient resolutions to customer issues, escalating complex problems when necessary.
Product Knowledge: Ensure thorough understanding of the product or service being offered, providing accurate information to customers.
Documentation: Maintain detailed records of customer interactions and update the CRM system with relevant information.
Quality Assurance: Ensure a high level of customer satisfaction by maintaining professionalism and a positive tone in all customer communications.
Team Collaboration: Work closely with other departments (e.g., Technical Support,

I

Required Skills:

Communication: language].
Problem-Solving:
Customer-Centric:
Multitasking:
Team Player:

send me your update resume on WhatsApp 9311240715

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