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Customer Support Executive

Customer Support Executive

Reboot Xp

1 - 4 years

1 - 3 Lacs

Gurugram

Posted:13 hours ago| Platform:

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Skills Required

Inbound Process Customer Support Customer Service Voice Process Voice Support

Work Mode

Work from Office

Job Type

Full Time

Job Description

Job Title: Customer Support Executive Location: 249 G, Phase IV, Udyog Vihar, Sector 18, Gurugram, Haryana 122015. Salary: 30,000 CTC Working Days: 6 Days (Fixed Sunday off) Key Responsibilities: Customer Interaction: Handle inbound and outbound calls, emails, and chats to address customer inquiries, concerns, and issues effectively. Problem Resolution: Provide timely and efficient resolutions to customer issues, escalating complex problems when necessary. Product Knowledge: Ensure thorough understanding of the product or service being offered, providing accurate information to customers. Documentation: Maintain detailed records of customer interactions and update the CRM system with relevant information. Quality Assurance: Ensure a high level of customer satisfaction by maintaining professionalism and a positive tone in all customer communications. Team Collaboration: Work closely with other departments (e.g., Technical Support, I Required Skills: Communication: language]. Problem-Solving: Customer-Centric: Multitasking: Team Player: send me your update resume on WhatsApp 9311240715

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Reboot Xp

www.reboot-xp.com

Information Technology

Tech City

50 Employees

14 Jobs

Key People

Alice Johnson

CEO
Bob Smith

CTO
Charlie Brown

CFO

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Customer Support Executive