Position Summary We are seeking highly motivated and customer-oriented professionals for the role of Customer Support Executive for an International Voice and Non-Voice Process . The ideal candidate will have excellent communication skills, a problem-solving mindset, and a passion for delivering a top-tier customer experience. Key Responsibilities Manage customer interactions via phone, email, or chat in a professional and timely manner. Resolve customer queries, issues, or complaints with accuracy and empathy. Maintain detailed records of customer interactions in the system. Collaborate with internal teams for escalations and resolution follow-ups. Uphold service quality standards and contribute to continuous improvement. Qualifications & Requirements Education: 12th Pass, Diploma, Graduate, or Postgraduate Experience: Freshers and experienced professionals (up to 3 years) are encouraged to apply Skills Excellent verbal and written communication in English Strong interpersonal and problem-solving skills Basic computer proficiency (MS Office, typing skills) Ability to work in a fast-paced, team-oriented environment Willingness to work in rotational shifts (including night shifts) Perks & Benefits Competitive salary with performance-based incentives Night shift allowances and cab facility One-time complimentary meal during shifts Opportunities for internal growth and role advancement Exposure to international client processes and professional development Skills:- Customer Support, Customer Service, English Proficiency, Operations, Customer Relationship Management (CRM) and Customer Success
Position Summary We are seeking highly motivated and customer-oriented professionals for the role of Process Associate for an International Voice and Non-Voice Process . The ideal candidate will have excellent communication skills, a problem-solving mindset, and a passion for delivering a top-tier customer experience. Key Responsibilities Manage customer interactions via phone, email, or chat in a professional and timely manner. Resolve customer queries, issues, or complaints with accuracy and empathy. Maintain detailed records of customer interactions in the system. Collaborate with internal teams for escalations and resolution follow-ups. Uphold service quality standards and contribute to continuous improvement. Qualifications & Requirements Education: 12th Pass, Diploma, Graduate, or Postgraduate Experience: Freshers and experienced professionals (up to 3 years) are encouraged to apply Skills Excellent verbal and written communication in English Strong interpersonal and problem-solving skills Basic computer proficiency (MS Office, typing skills) Ability to work in a fast-paced, team-oriented environment Willingness to work in rotational shifts (including night shifts) Perks & Benefits Competitive salary with performance-based incentives Night shift allowances and cab facility One-time complimentary meal during shifts Opportunities for internal growth and role advancement Exposure to international client processes and professional development Skills:- Customer Relationship Management (CRM), Customer Service, Customer Support, Customer Success, Customer Retention and English Proficiency
Looking For a Business Development Associate (Desk Job | Hot Leads | No Field Work) Location: Gurugram Experience Required: 0-2 years of experience. Incentives: Up to ₹15,000 per month We are looking for a Business Development Associate to join our team in a full-time desk-based role. This is not a field job. You will be working with a steady flow of hot leads and converting them through effective communication and follow-ups. Key Requirements Strong proficiency in spoken English Previous experience in sales or telecalling Ability to engage customers and close deals over the phone This is an excellent opportunity for candidates who are goal-driven and want to build a career in sales without the challenges of field work. Skills:- Sales, Business Development, B2B Marketing, Inside Sales and Sales and operations planning
You will be responsible for managing customer interactions through phone, email, or chat in a professional and timely manner. Your key duties will include resolving customer queries, issues, or complaints with accuracy and empathy, as well as maintaining detailed records of customer interactions in the system. You will also collaborate with internal teams for escalations and resolution follow-ups while upholding service quality standards and contributing to continuous improvement. To qualify for this role, you should have at least a 12th Pass, Diploma, Graduate, or Postgraduate education. Both freshers and experienced professionals with up to 3 years of experience are encouraged to apply. The ideal candidate will possess excellent verbal and written communication skills in English, strong interpersonal and problem-solving abilities, basic computer proficiency in MS Office and typing skills, and the ability to work in a fast-paced, team-oriented environment. Additionally, you should be willing to work in rotational shifts, including night shifts. In return, we offer a competitive salary with performance-based incentives, night shift allowances, and cab facility. You will also receive a one-time complimentary meal during shifts and have opportunities for internal growth and role advancement. This role will provide you with exposure to international client processes and professional development. If you have skills in Customer Support, Customer Service, English Proficiency, Operations, Customer Relationship Management (CRM), and Customer Success, we encourage you to apply for this exciting opportunity.,
You will be responsible for managing customer interactions through various channels such as phone, email, or chat in a professional and timely manner. Your primary duties will include resolving customer queries, issues, or complaints with accuracy and empathy, as well as maintaining detailed records of these interactions in the system. Additionally, you will collaborate with internal teams for escalations and resolution follow-ups while upholding service quality standards and contributing to continuous improvement efforts. To qualify for this role, you should have a minimum educational background of 12th Pass, Diploma, Graduate, or Postgraduate. Freshers as well as experienced professionals with up to 3 years of relevant experience are encouraged to apply. Key skills required for this position include excellent verbal and written communication in English, strong interpersonal and problem-solving abilities, basic computer proficiency (MS Office, typing skills), and the ability to work in a fast-paced, team-oriented environment. You should also be willing to work in rotational shifts, including night shifts. In return, we offer a competitive salary with performance-based incentives, night shift allowances, and cab facilities. You will also receive a one-time complimentary meal during shifts and have opportunities for internal growth and role advancement. This role will provide you with exposure to international client processes and professional development opportunities. If you are passionate about customer relationship management, customer service, customer support, customer success, customer retention, and have a high level of English proficiency, we encourage you to apply for the position of Process Associate for an International Voice and Non-Voice Process.,
Now Hiring: Process Trainer – Domestic BPO Operations | Location: Gurugram (Onsite) Designation: Process Trainer Department: Training & Development – Domestic BPO Location: Gurugram (Onsite) Relevant Experience Required Minimum 4 years of on-paper experience as a Process Trainer in the Domestic BPO sector Total experience: 4+ years in Training & Development roles preferred Key Responsibilities Deliver end-to-end new hire training aligned with client processes and organizational standards Conduct refresher training for existing team members to ensure continuous performance improvement Develop and manage training modules, PPTs, and learning materials prior to training sessions Handle mock calls, live call barging, and post-training handover assessments to the Process Head Conduct feedback sessions, assess training effectiveness, and take corrective actions as needed Create engaging and instructional content using a variety of training formats and techniques Provide training on objection handling, rebuttal strategies, and customer interaction excellence Act as a single point of contact for managing process updates and disseminating information across teams Maintain and update training manuals, SOPs, process documents, and course content regularly Prepare detailed training performance reports and present them to HOD and Senior Management on a weekly/monthly basis Drive result-oriented improvement programs for existing staff to enhance efficiency and quality Qualifications & Skills Graduate degree in any discipline Proven experience in training and development within Domestic BPO environments Excellent verbal and written communication skills in English and Hindi Strong presentation, content development, and feedback skills Ability to analyze training outcomes, modify methodologies, and ensure measurable improvements Proficiency in MS PowerPoint, Excel, and digital learning tools Skills:- Training and Development, Sales training, Business Process Outsourcing (BPO) and Training Modules
Now Hiring: Quality Analyst – BPO Operations | Location: Gurugram (Onsite) Job Title: Quality Analyst Work Location: Gurugram (Onsite) Education Minimum qualification: Graduate Experience 2 to 8 years of total work experience Minimum 2 years of experience as a Quality Analyst in a BPO (on paper) is mandatory Key Responsibilities Evaluate live and recorded calls to ensure service quality standards Monitor and analyze: Team performance and team strength | Call duration and Average Handling Time (AHT) Provide structured and actionable feedback to agents Conduct regular call calibration sessions Maintain daily/weekly audit count logs Ensure adherence to quality frameworks and feedback mechanisms Perform DIP checks and maintain accuracy of quality reports Prepare quality analysis reports using basic Excel Required Skills Excellent verbal communication in both Hindi and English Strong attention to detail and process orientation Working knowledge of Basic Excel Experience in call audits, feedback processes, and DIP checks Skills:- Quality audit, Audit management, Customer Service, Customer Relationship Management (CRM), Customer Support, Customer Success, Customer Retention and Business Process Outsourcing (BPO)
Position Summary We are seeking highly motivated and customer-oriented professionals for the role of Customer Support Executive for an International Voice and Non-Voice Process . The ideal candidate will have excellent communication skills, a problem-solving mindset, and a passion for delivering a top-tier customer experience. Key Responsibilities Manage customer interactions via phone, email, or chat in a professional and timely manner. Resolve customer queries, issues, or complaints with accuracy and empathy. Maintain detailed records of customer interactions in the system. Collaborate with internal teams for escalations and resolution follow-ups. Uphold service quality standards and contribute to continuous improvement. Qualifications & Requirements Education: 12th Pass, Diploma, Graduate, or Postgraduate Experience: Freshers and experienced professionals (up to 3 years) are encouraged to apply Skills Excellent verbal and written communication in English Strong interpersonal and problem-solving skills Basic computer proficiency (MS Office, typing skills) Ability to work in a fast-paced, team-oriented environment Willingness to work in rotational shifts (including night shifts) Perks & Benefits Competitive salary with performance-based incentives Night shift allowances and cab facility One-time complimentary meal during shifts Opportunities for internal growth and role advancement Exposure to international client processes and professional development Skills:- Customer Support, Customer Service, English Proficiency, Operations, Customer Relationship Management (CRM) and Customer Success
Looking For a Business Development Associate (Desk Job | Hot Leads | No Field Work) Location: Gurugram Experience Required: 0-2 years of experience. Incentives: Up to ₹15,000 per month We are looking for a Business Development Associate to join our team in a full-time desk-based role. This is not a field job. You will be working with a steady flow of hot leads and converting them through effective communication and follow-ups. Key Requirements Strong proficiency in spoken English Previous experience in sales or telecalling Ability to engage customers and close deals over the phone This is an excellent opportunity for candidates who are goal-driven and want to build a career in sales without the challenges of field work. Skills:- Sales, Business Development, B2B Marketing, Inside Sales and Sales and operations planning
Company Description Welcome to Growing Stars Consulting Private Limited, where your professional journey meets limitless possibilities. We offer tailored services to elevate your career, providing opportunities to work in vibrant global destinations. As a premier IT, Non-IT, and BPO Services firm headquartered in Aligarh, India, we are dedicated to being a world-class staffing services provider. Our team of Indian Recruitment professionals is committed to managing clients and shaping careers with a global touch. Role Description This is a full-time, on-site role located in Mumbai for a Customer Support Executive - Fresher. The Customer Support Executive will be responsible for providing customer support, ensuring customer satisfaction, offering online support, addressing customer service issues, and delivering technical support. The role involves daily interaction with clients, troubleshooting problems, and providing timely solutions. Qualifications Customer Support, Customer Satisfaction, and Customer Service skills Online Support and Technical Support skills Strong communication and interpersonal skills Willingness to work in a dynamic and fast-paced environment Ability to quickly learn and adapt to new technologies Bachelor's degree in any field