Process Associate

You will be responsible for managing customer interactions through various channels such as phone, email, or chat in a professional and timely manner. Your primary duties will include resolving customer queries, issues, or complaints with accuracy and empathy, as well as maintaining detailed records of these interactions in the system. Additionally, you will collaborate with internal teams for escalations and resolution follow-ups while upholding service quality standards and contributing to continuous improvement efforts. To qualify for this role, you should have a minimum educational background of 12th Pass, Diploma, Graduate, or Postgraduate. Freshers as well as experienced professionals with up to 3 years of relevant experience are encouraged to apply. Key skills required for this position include excellent verbal and written communication in English, strong interpersonal and problem-solving abilities, basic computer proficiency (MS Office, typing skills), and the ability to work in a fast-paced, team-oriented environment. You should also be willing to work in rotational shifts, including night shifts. In return, we offer a competitive salary with performance-based incentives, night shift allowances, and cab facilities. You will also receive a one-time complimentary meal during shifts and have opportunities for internal growth and role advancement. This role will provide you with exposure to international client processes and professional development opportunities. If you are passionate about customer relationship management, customer service, customer support, customer success, customer retention, and have a high level of English proficiency, we encourage you to apply for the position of Process Associate for an International Voice and Non-Voice Process.,