Posted:18 hours ago|
Platform:
On-site
Full Time
We are seeking a customer-focused Process Associate to handle customer communications, maintain accurate records, and coordinate with internal teams to ensure smooth and timely service delivery.
Manage and respond to emails from central inboxes in a timely manner.
Handle inbound and outbound calls professionally and efficiently.
Follow company policies and standard operating procedures to ensure smooth operations.
Update systems with accurate customer details and order-related information.
Respond to internal and external information requests within defined timelines.
Coordinate with relevant departments to ensure timely dispatch of goods/services.
Manage daily tasks independently with minimal supervision.
Understand customer requirements and provide appropriate solutions.
Perform ad-hoc tasks as assigned by the reporting manager.
Graduate/Undergraduate (as per company norms).
1–4 years of relevant experience in customer service/process operations.
Good verbal and written communication skills.
Basic computer knowledge (MS Office, email handling, data entry).
Strong customer service and problem-solving skills.
Narang Staffing Solutions
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