Process Associate

Finex Tax Filing is committed to offering comprehensive tax planning, preparation, and advisory

services to help businesses and individuals achieve financial clarity. With expertise in navigating

complex tax regulations, the company provides tailored solutions that maximize savings, ensure

compliance, and reduce risks. Finex Tax Filing specializes in tax preparation, corporate tax

compliance, state and international tax services, and IRS representation.

Experience required:

0-1 years of experience or fresher or pursing candidates only needed.

CTC: INR 2.5 - 3.5 LPA

Location: on-site Time: 9:00 PM to 6:00 AM IST (Monday - Friday)

Role Description:

• Serve as the primary point of contact for customers, handling inbound and outbound

calls, texts, and chats with professionalism and empathy.

• Actively listen to customer concerns, provide clear and timely solutions, and ensure a

seamless resolution process.

• Collaborate with internal teams to address customer inquiries and resolve issues

effectively.

• Maintain accurate and up-to-date records of customer interactions, feedback, and

resolutions in the CRM system.

• Proactively identify and escalate complex issues to the appropriate teams while ensuring

customer satisfaction.

• Support team projects and initiatives aimed at improving processes and elevating the

quality of customer service.

Qualifications

1. Bachelors or master degree in finance, or a related field.

2. Fresher or 0-1 year experience candidates needed.

3. Excellent verbal, written, and interpersonal communication skills

4. Educational background in Accounting, Finance, or related fields is preferred but not

mandatory.

5. Should be in commutable distance to JNTU, Hyderabad location.