Talent Acquisition Manager

Job Description

Organizations everywhere struggle under the crushing costs and complexities of “solutions” that promise to simplify their lives. To create a better experience for their customers and employees. To help them grow. Software is a choice that can make or break a business. Create better or worse experiences. Propel or throttle growth. Business software has become a blocker instead of ways to get work done. There’s another option. Freshworks. With a fresh vision for how the world works. At Freshworks, we build uncomplicated service software that delivers exceptional customer and employee experiences. Our enterprise-grade solutions are powerful, yet easy to use, and quick to deliver results. Our people-first approach to AI eliminates friction, making employees more effective and organizations more productive. Over 72,000 companies, including Bridgestone, New Balance, Nucor, S&P Global, and Sony Music, trust Freshworks’ customer experience (CX) and employee experience (EX) software to fuel customer loyalty and service efficiency. And, over 4,500 Freshworks employees make this possible, all around the world. Fresh vision. Real impact. Come build it with us. Job Description Freshworks is looking for a Talent Acquisition professional who specialises in non-tech/ corporate functions hiring to join our team in India - Bengaluru. This individual contributor role will be part of the Talent Acquisition team, to steer and expand our Leadership hiring efforts by identifying visionaries who will have a transformative impact across APJ. Note: This is a hybrid role that requires an in-office presence 3 days / week (Tue-Thurs) & 2 weeks in office during the Quarter end period. As a business, Freshworks is disrupting business software. Meanwhile, the HR function is focused on making Freshworks the most loved company by employees. We are about more than simply employee engagement. We are focused on creating “Moments of Wow” for our employees. Responsibilities: Develops sourcing strategies for both active and passive candidates, ensures a qualified, diverse candidate slate and leverages LinkedIn Recruiter and other sources to address immediate and pipeline needs. Own and drive end-to-end recruitment process from (Documents interview results, qualification summary, primary motivators, degree of fit for culture & needs, comp details. quality process results in quality hiring outcomes.) Lead the intake meeting, lead the definition of selection criteria, company/talent pools targets and introduces methods for interview management. Fully prequalifies candidates, manages the process, and facilitates final decision-making. Build healthy and productive relationships with candidates based on transparency and open information exchange. Partner with HR business partners to shape effective offers, ensuring all issues are identified before making an offer and articulating the "total value" of the opportunity. Communicates the company's vision, mission, culture, and values through storytelling and personal experiences. Ensures complete and accurate data management for candidates, requisitions, and workflows, organizing data for reports and providing thought leadership on process optimization. Lead function-wide projects to improve recruitment processes and tools. Staying updated about hiring trends and best practices Ability to partner and influence stakeholders at all levels, especially executives, to drive hiring goals and program outcomes. Ensure a high-touch experience for every candidate from first contact to final offer, flawless best in class onboarding and post onboarding check in Transformational mindset to drive our Talent Acquisition processes Qualifications 10+ years of recruiting experience in a similar role, ideally with a focus on hiring senior IC and senior Leadership talent ( Director+) in an agency or startup setting. SaaS domain/industry expertise is preferred Advanced capabilities in leadership sourcing, relationship management, candidate assessment and negotiating and closing Super-user of LinkedIn Recruiter, effective using other related tech including SmartRecruiters ATS, g-suite, slack, Workday, etc. Teammate and strong collaborator with a strong work ethic and ownership who enjoys working in a high-energy team environment and is passionate about other people Excellent communication & presentation skills Additional Information At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business. Show more Show less