- Job Responsibility & Position Capability Matrix
- Summary
Position Title : Systems. Engr -I
Reports to : Sr. Systems Eng Supervisoreferred Experience : 3-5 years
The System Engineer is responsible for Honeywell Service Contract entitlement data analysis, extracting data from Salesforce, SAP, and SAP BI, as well as report development, review, SOP updates, and customer support. These tasks use Salesforce, SAP, SAP BI, and MS Office tools. The role requires interaction with local Honeywell and Flex teams, RSOM, and FO Managers (AM/CM/FSM/SOL).
- Specific Duties
- Demonstrates the ability to work both independently and collaboratively, with full proficiency in applying established ‘Contract Deliverables Report’ standards.
- Acts as an effective interface with internal stakeholders, including Field Service Leaders, Service Operation Leaders, RSOM, and the GES Team.
- Collaborates daily with the local team to coordinate activity scheduling, manage tasks, and ensure timely report delivery.
- Accountable for delivering all report requests on or before agreed deadlines, while meeting specified requirements and maintaining the highest quality standards.
- Responsible for extracting data from platforms such as Salesforce, SAP, and SAP BI, developing reports in the required format with relevant commentary, conducting reviews, and ensuring accurate delivery.
- Supports the Team Leader in work demand analysis, team coordination, resource planning, and MOS/MOR processes.
- Reviews existing Standard Operating Procedures (SOPs) and updates them as necessary; proactively seek process enhancements and productivity improvements.
- Ensure status updates, work progress, and final deliveries are communicated promptly and clearly to stakeholders.
- Adheres to quality standards and processes as defined by Internal Global Business Operations.
- Follows Standard Operating Procedures, process flow charts, Quick Reference Documents, and checklists.
- Ensures accurate and timely reporting of weekly/bi-weekly progress metrics, including work volume, productivity, technical and quality escalations, and demand and capacity planning.
- Comply with HOS policies.
- Analyzes stakeholder feedback, collaborates with the Team Leader to review comments, updates report as required, and resubmits with appropriate explanations or clarifications, while maintaining proper documentation revision records.
- Facilitates training and refresher sessions for the team regarding newly added entitlements and tasks.
- Maintains progress summary reports and dashboards for global leadership.
- Participates in skill set assessment and skill matrix reviews, assisting the Team Leader in developing relevant action plans.
- Desired Outcomes or Results:
- Ensure timely delivery of all reports, maintaining over 90% On-Time-To-Request (OTTR).
- Uphold the quality of deliverables according to established norms and standards.
- Demonstrate effective problem-solving by removing obstacles encountered by team members.
- Contribute actively to ongoing process improvements.
- Adhere consistently to Honeywell's best practices and procedures.
- Position Capability Matrix (PCM
PCM outlines the optimal skill set expected of incumbents in this position. This serves as a guideline for the current year and may be revised in response to evolving business and performance requirements.Candidates are not required to possess every listed skill; however, they should demonstrate a combination of various relevant competencies
Skill
Expected Level
Technical Skills
Knowledge of MS office and ToolsMandatoryKnowledge of Salesforce, Siebel, SAP MandatoryKnowledge of Service Contracts and Entitlement concept Added AdvantageKnowledge of System Prev. Maintenance Methodology Added AdvantageData Analytical Skills MandatoryKnowledge of Honeywell DCS/SCADA/PLC System Audit Added AdvantageKnowledge of Power BI, Tableau Added AdvantageKnowledge of Process.honeywell.com Added Advantage
Business/Domain/Tools Skills
Project Planning Added AdvantageProject Progress Monitoring MandatoryWindows OS and MS Office Handling Mandatory
Behavioral Skills
Organized MandatoryVerbal and Written communication MandatoryAdaptability to the Changes MandatoryWork in a Team MandatoryCustomer Handling MandatoryMotivated & self-driven, proactive with ability to handle multiple tasks MandatoryInnovative Thinker Added AdvantageTeam coordination and management Added Advantage
Qualifications
Qualification : B.E. Instrumentation & Control /Science Graduate
About Us
Honeywell helps organizations solve the world's most complex challenges in automation, the future of aviation and energy transition. As a trusted partner, we provide actionable solutions and innovation through our Aerospace Technologies, Building Automation, Energy and Sustainability Solutions, and Industrial Automation business segments – powered by our Honeywell Forge software – that help make the world smarter, safer and more sustainable.
