860 Siebel Jobs

About The Role Project Role : Application Developer Project Role Description : Design, build and configure applications to meet business process and application requirements. Must have skills : Oracle Siebel Enterprise Application Integration (eAI) Good to have skills : NA Minimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Developer, you will engage in the design, construction, and configuration of applications tailored to fulfill specific business processes and application requirements. Your typical day will involve collaborating with team members to understand project needs, developing innovative solutions, and ensuring that applications are optimized for performance and usability. You will also participate in testing and troubleshooting to ensure that the applications function seamlessly within the existing infrastructure, contributing to the overall success of the projects you are involved in. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work related problems.- Assist in the documentation of application processes and workflows.- Engage in continuous learning to stay updated with the latest technologies and best practices. Professional & Technical Skills: - Must To Have Skills: Proficiency in Oracle Siebel Enterprise Application Integration (eAI).- Strong understanding of application development methodologies.- Experience with integration techniques and tools.- Familiarity with database management and SQL.- Ability to troubleshoot and resolve application issues efficiently. Additional Information:- The candidate should have minimum 3 years of experience in Oracle Siebel Enterprise Application Integration (eAI).- This position is based at our Bengaluru office.- A 15 years full time education is required. Qualification 15 years full time education

Oracle CX Cloud (Fusion Sales/Service, OFSC, CPQ, VBS, Redwood) - Senior Cloud Consultant As an Oracle Senior Cloud Consultant, you will have the opportunity to work within a powerful SaaS/PaaS application platform that transforms the way many Fortune 1000 companies conduct their business, utilizing some of the cutting-edge technologies available. You will work closely with our marquee customers to implement Oracle CX products such as Sales & B2B Service Cloud, Field Service Cloud, CPQ, Asset based Service, Subscription Management, Incentive Compensation utilizing technologies such as Visual Builder Studio, Visual Builder Cloud Services, and Oracle Integration Cloud to deliver solutions that will drive their long-term success. We are looking for experienced consulting professionals who understand solutions, business processes, and technology designs within the Oracle CX products such as Sales & B2B Service Cloud, Field Service Cloud, CPQ, Asset based Service, Subscription Management, Incentive Compensation, and technologies such as Visual Builder Studio, Visual Builder Cloud Services, and Oracle Integration Cloud. Individuals should demonstrate ability to solve problems, take initiatives, and learn new products. Work within consulting teams that build market leading CX enterprise solutions using best of breed SaaS & PaaS platforms. You will be working along with our enterprise architects and project managers, to understand customer goals/requirements, expectations, and challenges, analyze situations/data, for configuring or developing business & technical solutions on the Cloud. You will advise project managers & other partners from time to time on implementation aspects of the project. You will be responsible for the overall delivery quality on the project by ensuring teams alignment to standard practices and procedures. Build an understanding of and demonstrate Oracle methodologies, tools, and leading practices. This is an exciting opportunity that will test your consulting, critical thinking, leadership, and technical skills with the ability to remain focused and follow-through on plans. You wont be alone; we will provide the tools, raw data, training, coaching and people resources to help you be successful. Responsibilities Provide consistent high quality & innovative solutionson CX Cloud engagements by interacting with customers and other partners to arrive at optimal solutions. Analyze and understand client goals, challenges & areas of opportunity to align Oracles CX Cloud applications for building optimal functional & technical solutions based on Industry Best Practices. Develop and deliver high quality presentations and demonstrations, present and articulate product features, and benefits, and configure and test overall Oracle Cloud solutions that delight the clients. Effectively utilize products such as Oracle CX Sales & B2B Service Cloud, Field Service Cloud, CPQ, Asset based Service, Subscription Management, Incentive Compensation along with technologies not limited to VBCS, VBS, Redwood UI, OIC to deliver world class solutions. Refine customer requirements in detail, document and present to the client for approval. Prepare documentation detailing delivered solutions, integration & migration strategies, throughout the engagement. Identifies and applies creative and innovative approaches to resolving product implementation and integration challenges. Analyze current systems and data to identify new requirements, recognizing the need for systems enhancements or modifications if necessary. Develop unit test scripts and coordinate with the client to perform the User Acceptance Testing of the system enhancements or custom solutions. Lead and direct the following phases of system life cycle: Gather business requirements through business process workshops, Analyze, design, configure and develop solutions for Oracle above noted applications, Process Playbacks, System Integration Testing and User Acceptance Testing, Go-Live preparation and cut-over support, Post-production support. Adhere to all Oracle Cloud security policies, standards, and procedures in the performance of job responsibilities. Mentor junior consultants in delivery of their customization and ensure the solution approach is in-line with the standard methodologies & future product roadmap. Ability to formulate a broader perspective of an issue by recognizing the inter-dependencies and inter-play between elements. Promote knowledge by sharing lessons learned, innovations or new skills with team members. Prepare documentation detailing delivered solutions, integration & migration strategies, throughout the engagement. Ideal Candidate should have the following qualifications/skills: Bachelors degree in Engineering or Computer Science (BCA/MCA/BSc Comp) or a technical field from a reputed college/university. Overall, 8+ years of experience relevant to this position. Demonstrable experience as a techno-functional lead on at least two large-scale full-life cycle implementations of Oracle CX Applications, with strong implementation expertise in at least two of the following products is a must. CX Sales B2B Service Cloud Field Service Cloud CPQ Asset Based Service Subscription Management Incentive Compensation Familiarity and exposure to business processes such as Target to Lead, Opportunity to Cash, Request to Resolution. Strong techno-functional skills in proposing, designing optimal solutions, including ownership of the overall solution for customization/extension/integrations on Oracle CX Cloud Projects. Experience developing process flow diagrams, gathering requirements, conducting workshops, design and prototyping, testing, training, defining support procedures, and implementing practical business solutions. Oracle CPQ - Hands on experience in configuring Oracle CPQ Cloud module Pricing, Quotation Configuration, Product Management-Items, BOMs, and System Configuration, Document Engine and Big Machines Language (BML), Utilities Libraries, Validation/Hiding/Constraint rules, Layout editor, Commerce layout, Custom CSS, Designing extensions and interfaces in Oracle CPQ Cloud module. OSC/B2B Cloud - Prior hands-on experience in functional configurations and customization in the following areas - custom objects, groovy scripting, assignment manager, workflows, triggers email alerts, Data Migration, OTBI Analytics etc. Oracle Field Service - Prior hands-on experience in configurations and customization in the following areas Core Application, Profiles, Permissions, Business Rules, Routing Plans, Work Schedules, Smart Collaboration, Action Management, Mobility and Manage Displays, Reports, Data migration, Inbound/Outbound messages. Experience developing Oracle Field Service forms and plug-ins. Experience developing extensions using Redwood UI, VBCS, VBS, JET Good knowledge in web based front end development using HTML, JavaScript, and CSS Experience with React and/or other front-end JavaScript frameworks, would be a plus. Strong hands-on experience with design and development of integrations (point to point and Integration Cloud) using various integration patterns. Experience developing integration, conversion, reporting strategies and architecture based on project environment and requirements. Good understanding of Oracle PaaS components, such as XSLT mapper, Adapters, etc. Implementation of AI features, use cases and development of custom accelerators using Oracle Cloud Infrastructure AI platform. Experience using shell commands, GIT, JIRA, ALM, and other similar tools. Experience developing process flow diagrams, gathering requirements, conducting workshops, designing, and prototyping, testing, training, defining support procedures, and implementing practical business solutions. Experience with web services standards and technology including WSDL, SOAP, REST, JSON, XML, XML-Schema, XSL, WS standards/Security etc. Knowledge of Oracle JET Toolkit, JavaScript APIs & Junit would be a big plus. Hands on exposure to DevOps processes Experience with Security Guidelines and Best Practices In addition, successful Candidates will have the following preferred skills/background: Excellent customer facing & interpersonal skills with ability to build rapport with all partners. Prior experience working with US based clients/counterparts. Ability to work independently and manage multiple task assignments. Comfortable in constantly evolving and sometimes ambiguous work situations. Keen attention to detail and complex problem-solving abilities from operational and technical perspective High energy & drive coupled with strong oral and written communication skills, including presentation skills. Excellent problem solving, critical thinking and analytical skills with the ability to exercise good judgment. A Go-getter who focuses on continuous self-improvement and desire to stay abreast of emerging technologies. Prior experience of implementing other CRM solutions (Oracle E-Business CRM, Oracle Siebel, Salesforce.com, Microsoft Dynamics, etc.) Skilled in delivering clear outcome-based targets and measures by working with urgency in getting the job done.

Responsibilities Preferred Qualifications 5-10 years of industry experience working on Automation skills (Selenium/Python) along with Siebel CRM/BRM/ECE/PDC/OSM with good domain knowledge on Telecom Industry and Business Support System.Mandatory Skills: Domain knowledge on Pre-paid, Post-paid Billing areas for Broadband/Wireless Voice/SMS/Data service provider. Hands on experience with Test Automation skills using Selenium/Python. Good problem solving, troubleshooting & communication skills. Should have customer-facing skills and should be able to drive workshops with the customer using Oracle tools, technologies, products, and methodologies. Good to have experience and knowledge on CNE concepts, dockers, kubernetes, understanding on helm chart updates, and knowledge on BRM/ECE CNE. Strong communication skills to deal with internal stakeholders, customers, and partners. Willingness to Travel

Knowledge of GST &TDS Handling Accounts Accounts Receivable & payable Prepare & Post Monthly Journals Invoice Bookings. Bank Reconciliation. Accounts Payable Control Accounts Receivable Control

Project Role : Application Developer Project Role Description : Design, build and configure applications to meet business process and application requirements. Must have skills : Oracle Siebel Configuration Good to have skills : NA Minimum 7.5 Year(s) Of Experience Is Required Educational Qualification : 15 years full time education Summary: As an Application Developer, you will design, build, and configure applications to meet business process and application requirements. A typical day involves collaborating with various teams to understand their needs, developing solutions that align with business objectives, and ensuring that applications are optimized for performance and usability. You will also engage in problem-solving activities, providing support and guidance to your team members while continuously seeking opportunities for improvement and innovation in application development. Roles & Responsibilities: - Expected to be an SME. - Collaborate and manage the team to perform. - Responsible for team decisions. - Engage with multiple teams and contribute on key decisions. - Provide solutions to problems for their immediate team and across multiple teams. - Facilitate knowledge sharing sessions to enhance team capabilities. - Monitor project progress and ensure alignment with business goals. Professional & Technical Skills: - Must To Have Skills: Proficiency in Oracle Siebel Configuration. - Strong understanding of application development methodologies. - Experience with integration techniques and tools. - Ability to troubleshoot and resolve application issues effectively. - Familiarity with user interface design principles. Additional Information: - The candidate should have minimum 7.5 years of experience in Oracle Siebel Configuration. - This position is based in Pune. - A 15 years full time education is required.

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Customer Success Job Details About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce. As a Strategy & Operations Sr Manager, your work will cut across areas of Strategy, Program planning, Operational excellence, Governance and Enablement. You will help in implementing Global business vision and strategy, This position requires big-picture thinking, initiative, zeal, attention to detail, the ability to learn quickly, the capacity to handle internal and external relationships, the competence to work with senior executives, and excellent soft skills. Work location: Bangalore/Hyderabad Key Responsibilities Drive programs of strategic importance to Salesforce PS Global Delivery Center (GDC) Conceptualise, analyse and evaluate the needs of different programs; make recommendations with business justification, and finally upon approval, forefront the programs Manage the partner program, running governance for their performance and effectiveness in meeting GDC requirements. Define KPIs for Partner Performance, report and track health of partnerships, implement strategies to derive the most effective outcome from partners. Work closely with Stakeholders, Sponsors, Cross-functional teams, to develop scope, deliverables, resources, timelines for the new initiatives Work with other program managers to identify risks and opportunities across multiple projects within the department Proactively Communicate status, risks, and issues to stakeholders and senior management. Analyze, evaluate, and overcome program risks, and produce program reports for managers and stakeholders Ability to identify all people or organizations impacted by the program, analyse customer expectations and impact on the project, and develop appropriate management strategies for actively engrossing collaborators in project decisions and execution. Understanding of Agile-certified Scrum processes, and current methods of coordinating Business & IT. Understanding of Scrum Master concepts and exhibits demonstrably the traits of a successful Scrum Master. Provide leadership to strategise and execute a variety of programs, services, and initiatives that are significant in scope, complexity, and risk Ability to build project timelines to plan and lead all aspects of and report progress within the project environment Work with vendors for handling programs relating to subcontractors Requirements 8+ years of Program Management experience and 14+ years of overall IT experience 5+years of exposure to Salesforce Projects/Products is a strong asset Ability to collaborate with senior executives and partner organizations, demonstrating strategic understanding of business needs Understanding of resource utilization and worked with strategies to get the right skills for the right projects. Hands-on experience with one or more CRM software products (Salesforce CRM, Siebel, Clarify, Vantive, PeopleSoft, NetSuite) would be a strong asset Hands-on experience with PM tools like JIRA / MS Project Adept in building presentations that enable communication of strategic direction across the organization Advanced Microsoft Excel skills (formulas, data cleansing, data manipulation) Ability to manage multiple projects/ programs and mentor new hires Unleash Your Potential When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best , and our AI agents accelerate your impact so you can do your best . Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world. Accommodations If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form . Posting Statement Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.

Description As a Strategy & Operations Sr Manager, your work will cut across areas of Strategy, Program planning, Operational excellence, Governance and Enablement. You will help in implementing Global business vision and strategy, This position requires big-picture thinking, initiative, zeal, attention to detail, the ability to learn quickly, the capacity to handle internal and external relationships, the competence to work with senior executives, and excellent soft skills. Work location: Bangalore/Hyderabad Key Responsibilities Drive programs of strategic importance to Salesforce PS Global Delivery Center (GDC) Conceptualise, analyse and evaluate the needs of different programs; make recommendations with business justification, and finally upon approval, forefront the programs Manage the partner program, running governance for their performance and effectiveness in meeting GDC requirements. Define KPIs for Partner Performance, report and track health of partnerships, implement strategies to derive the most effective outcome from partners. Work closely with Stakeholders, Sponsors, Cross-functional teams, to develop scope, deliverables, resources, timelines for the new initiatives Work with other program managers to identify risks and opportunities across multiple projects within the department Proactively Communicate status, risks, and issues to stakeholders and senior management. Analyze, evaluate, and overcome program risks, and produce program reports for managers and stakeholders Ability to identify all people or organizations impacted by the program, analyse customer expectations and impact on the project, and develop appropriate management strategies for actively engrossing collaborators in project decisions and execution. Understanding of Agile-certified Scrum processes, and current methods of coordinating Business & IT. Understanding of Scrum Master concepts and exhibits demonstrably the traits of a successful Scrum Master. Provide leadership to strategise and execute a variety of programs, services, and initiatives that are significant in scope, complexity, and risk Ability to build project timelines to plan and lead all aspects of and report progress within the project environment Work with vendors for handling programs relating to subcontractors Requirements 8+ years of Program Management experience and 14+ years of overall IT experience 5+years of exposure to Salesforce Projects/Products is a strong asset Ability to collaborate with senior executives and partner organizations, demonstrating strategic understanding of business needs Understanding of resource utilization and worked with strategies to get the right skills for the right projects. Hands-on experience with one or more CRM software products (Salesforce CRM, Siebel, Clarify, Vantive, PeopleSoft, NetSuite) would be a strong asset Hands-on experience with PM tools like JIRA / MS Project Adept in building presentations that enable communication of strategic direction across the organization Advanced Microsoft Excel skills (formulas, data cleansing, data manipulation) Ability to manage multiple projects/ programs and mentor new hires

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Customer Success Job Details About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce. As a Strategy & Operations Sr Manager, your work will cut across areas of Strategy, Program planning, Operational excellence, Governance and Enablement. You will help in implementing Global business vision and strategy, This position requires big-picture thinking, initiative, zeal, attention to detail, the ability to learn quickly, the capacity to handle internal and external relationships, the competence to work with senior executives, and excellent soft skills. Work location: Bangalore/Hyderabad Key Responsibilities Drive programs of strategic importance to Salesforce PS Global Delivery Center (GDC) Conceptualise, analyse and evaluate the needs of different programs; make recommendations with business justification, and finally upon approval, forefront the programs Manage the partner program, running governance for their performance and effectiveness in meeting GDC requirements. Define KPIs for Partner Performance, report and track health of partnerships, implement strategies to derive the most effective outcome from partners. Work closely with Stakeholders, Sponsors, Cross-functional teams, to develop scope, deliverables, resources, timelines for the new initiatives Work with other program managers to identify risks and opportunities across multiple projects within the department Proactively Communicate status, risks, and issues to stakeholders and senior management. Analyze, evaluate, and overcome program risks, and produce program reports for managers and stakeholders Ability to identify all people or organizations impacted by the program, analyse customer expectations and impact on the project, and develop appropriate management strategies for actively engrossing collaborators in project decisions and execution. Understanding of Agile-certified Scrum processes, and current methods of coordinating Business & IT. Understanding of Scrum Master concepts and exhibits demonstrably the traits of a successful Scrum Master. Provide leadership to strategise and execute a variety of programs, services, and initiatives that are significant in scope, complexity, and risk Ability to build project timelines to plan and lead all aspects of and report progress within the project environment Work with vendors for handling programs relating to subcontractors Requirements 8+ years of Program Management experience and 14+ years of overall IT experience 5+years of exposure to Salesforce Projects/Products is a strong asset Ability to collaborate with senior executives and partner organizations, demonstrating strategic understanding of business needs Understanding of resource utilization and worked with strategies to get the right skills for the right projects. Hands-on experience with one or more CRM software products (Salesforce CRM, Siebel, Clarify, Vantive, PeopleSoft, NetSuite) would be a strong asset Hands-on experience with PM tools like JIRA / MS Project Adept in building presentations that enable communication of strategic direction across the organization Advanced Microsoft Excel skills (formulas, data cleansing, data manipulation) Ability to manage multiple projects/ programs and mentor new hires Unleash Your Potential When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best , and our AI agents accelerate your impact so you can do your best . Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world. Accommodations If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form. Posting Statement Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Customer Success Job Details About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce. As a Strategy & Operations Sr Manager, your work will cut across areas of Strategy, Program planning, Operational excellence, Governance and Enablement. You will help in implementing Global business vision and strategy, This position requires big-picture thinking, initiative, zeal, attention to detail, the ability to learn quickly, the capacity to handle internal and external relationships, the competence to work with senior executives, and excellent soft skills. Work location: Bangalore/Hyderabad Key Responsibilities Drive programs of strategic importance to Salesforce PS Global Delivery Center (GDC) Conceptualise, analyse and evaluate the needs of different programs; make recommendations with business justification, and finally upon approval, forefront the programs Manage the partner program, running governance for their performance and effectiveness in meeting GDC requirements. Define KPIs for Partner Performance, report and track health of partnerships, implement strategies to derive the most effective outcome from partners. Work closely with Stakeholders, Sponsors, Cross-functional teams, to develop scope, deliverables, resources, timelines for the new initiatives Work with other program managers to identify risks and opportunities across multiple projects within the department Proactively Communicate status, risks, and issues to stakeholders and senior management. Analyze, evaluate, and overcome program risks, and produce program reports for managers and stakeholders Ability to identify all people or organizations impacted by the program, analyse customer expectations and impact on the project, and develop appropriate management strategies for actively engrossing collaborators in project decisions and execution. Understanding of Agile-certified Scrum processes, and current methods of coordinating Business & IT. Understanding of Scrum Master concepts and exhibits demonstrably the traits of a successful Scrum Master. Provide leadership to strategise and execute a variety of programs, services, and initiatives that are significant in scope, complexity, and risk Ability to build project timelines to plan and lead all aspects of and report progress within the project environment Work with vendors for handling programs relating to subcontractors Requirements 8+ years of Program Management experience and 14+ years of overall IT experience 5+years of exposure to Salesforce Projects/Products is a strong asset Ability to collaborate with senior executives and partner organizations, demonstrating strategic understanding of business needs Understanding of resource utilization and worked with strategies to get the right skills for the right projects. Hands-on experience with one or more CRM software products (Salesforce CRM, Siebel, Clarify, Vantive, PeopleSoft, NetSuite) would be a strong asset Hands-on experience with PM tools like JIRA / MS Project Adept in building presentations that enable communication of strategic direction across the organization Advanced Microsoft Excel skills (formulas, data cleansing, data manipulation) Ability to manage multiple projects/ programs and mentor new hires Unleash Your Potential When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best , and our AI agents accelerate your impact so you can do your best . Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world. Accommodations If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form. Posting Statement Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.

Ciena is committed to our people-first philosophy. Our teams enjoy a culture focused on prioritizing a personalized and flexible work environment that empowers an individual’s passions, growth, wellbeing and belonging. We’re a technology company that leads with our humanity—driving our business priorities alongside meaningful social, community, and societal impact. How You Will Contribute Customer facing presales engineering representative focused on India Enterprise, Datacenter and ISP market. Perform technical tasks, including assisting in written proposals, network design and engineering and quotes. Must be able to communicate solutions to customers and work with internal Ciena organization for both Ciena Software and Hardware Products to develop new features and functionality based on Customer needs. Provide network and application engineering expertise for CIENA products. Consult with customers to design and implement next-generation architectures tailored to their needs. Develop comprehensive network designs and technical solutions aligned with customer applications and business drivers. Utilize CIENA network design and modeling tools proficiently to deliver optimized solutions. Prepare detailed quotations and support proposal development for optical transport products. Deliver product and technical expertise to support diverse Sales initiatives. Create and present compelling design and application presentations for customers and stakeholders. Collaborate with Sales, Product Management, and Marketing to address customer requirements and recommend product enhancements. Oversee and mentor regional Sales Engineers, setting team goals and documenting processes and outcomes. Facilitate customer transitions from end-of-life products to CIENA’s optical solutions. Maintain proficiency in Siebel CRM for seamless management of sales processes. 50%+ travel required to support customer engagement and project success. The Must Haves Strong technical expertise in designing optical networks and fiber optic solutions for ISPs (Jio/ LTV would be a pref), enterprise clients, and data center environments. Solid foundational knowledge of routing, switching, and telecommunications network management. Excellent written and verbal communication, with effective presentation skills. Highly adaptable and capable of managing multiple priorities independently. Proven skills in management, decision-making, and problem-solving. Well-versed in navigating competitive sales environments. Education/ Experience BE/ B.tech or equivalent with CCNA/other IP certifications 6+ years telecommunication industry experience focusing on Optical/ DWDM/ Layer0-1 Systems/Sales Engineering Background required Not ready to apply? Join our Talent Community to get relevant job alerts straight to your inbox. At Ciena, we are committed to building and fostering an environment in which our employees feel respected, valued, and heard. Ciena values the diversity of its workforce and respects its employees as individuals. We do not tolerate any form of discrimination. Ciena is an Equal Opportunity Employer, including disability and protected veteran status. If contacted in relation to a job opportunity, please advise Ciena of any accommodation measures you may require.

Training-related experience Must have Teaching experience: conducting training sessions in classroom and dynamically responding to different capabilities of learners; experience in analyzing the feedback from sessions and identifying action areas for self-improvement Developing teaching material: Experience in developing teaching material, including exercises and assignments Good presentation skills, excellent oral / written communication skills Nice to have Teaching experience: Experience in delivering session over virtual classrooms Instructional Design: Developing engaging content Designing Assessments: Experience in designing assessments to evaluate the effectiveness of training and gauging the proficiency of the learner Participated in activities of the software development lifecycle like development, testing, configuration management Job Responsibilities Develop teaching materials including exercises & assignments Conduct classroom training / virtual training Design assessments Enhance course material & course delivery based on feedback to improve training effectiveness Location: Mysore, Mangalore, Bangalore, Chennai, Pune, Hyderabad, Chandigarh Description of the Profile We are looking for trainers with 2 to 4 years of teaching experience and technology know-how in one or more of the following areas: Java – Java programming, Spring, Angular / React, Bootstrap Microsoft – C# programming, SQL Server, ADO.NET, ASP.NET, MVC design pattern, Azure, MS Power platforms, MS Dynamics 365 CRM, MS Dynamics 365 ERP, SharePoint Testing – Selenium, Microfocus - UFT, Microfocus-ALM tools, SOA testing, SOAPUI, Rest assured, Appium Big Data – Python programming, Hadoop, Spark, Scala, Mongo DB, NoSQL SAP – SAP ABAP programming / SAP MM / SAP SD /SAP BI / SAP S4 HANA Oracle – Oracle E-Business Suite (EBS) / PeopleSoft / Siebel CRM / Oracle Cloud / OBIEE / Fusion Middleware API and integration – API, Microservices, TIBCO, APIGee, Mule Digital Commerce – SalesForce, Adobe Experience Manager Digital Process Automation - PEGA, Appian, Camunda, Unqork, UIPath MEAN / MERN stacks Business Intelligence – SQL Server, ETL using SQL Server, Analysis using SQL Server, Enterprise reporting using SQL, Visualization Data Science – Python for data science, Machine learning, Exploratory data analysis, Statistics & Probability Cloud & Infrastructure Management – Network administration / Database administration / Windows administration / Linux administration / Middleware administration / End User Computing / ServiceNow Cloud platforms like AWS / GCP/ Azure / Oracle Cloud, Virtualization Cybersecurity - Infra Security / Identity & Access Management / Application Security / Governance & Risk Compliance / Network Security Mainframe – COBOL, DB2, CICS, JCL Open source – Python, PHP, Unix / Linux, MySQL, Apache, HTML5, CSS3, JavaScript DBMS – Oracle / SQL Server / MySQL / DB2 / NoSQL Design patterns, Agile, DevOps

Company Description At Konecranes, we believe that great customer experience is built on the people behind the Konecranes name. Everything we do, we do with passion and drive. We believe diversity drives business success and is the foundation for our growth. We welcome different backgrounds and skills that enrich our community and we promote a place where we can ALL be ourselves. This is what makes Konecranes a unique place to work. Job Description We are now looking for an Agreement Sales Engineer who is passionate about working in sales Department. In this role, you will be responsible for sales targets for agreement-based services and new business development. Job Description: Establishes New accounts and Agreement accounts by identifying potential customers; planning and organizing sales call schedule Prepare and deliver Presentations explaining services to customers and prospective customers, new business development. Responsible for Meeting the Contract Base Growth Target. Retaining existing contract customers in accordance with the agreement retention policy. Identify the assets and required data for agreement creation. Develop competency and use processes and tools provided for this role. Recording and maintaining client contact data Complete sales administration responsibilities, including developing and maintaining account profiles, utilization of sales information system; timely sales information reporting; timely and accurate paperwork completion. Awareness of ISO 14001 & 45001 standards. Qualifications Qualification: Diploma / B.E Mechanical or Electrical, Experience: 3 – 4 years in Selling Service Products, AMC Competencies And Skills Required For The Role Customer Relation Customer Focus Negotiation Skill Presentation Skill Excellent Communication Skill Sales and business development skills. CRM (Siebel) system Organized and efficient Additional Information Konecranes moves what matters . We are a global leader in material handling solutions, serving a broad range of customers across multiple industries. We consistently set the industry benchmark, from everyday improvements to the breakthroughs at moments that matter most, because we know we can always find a safer, more productive and sustainable way. That's why, with 16 000+ professionals in over 50 countries, we are trusted every day to lift, handle and move what the world needs. Konecranes is committed to ensuring that all employees and job applicants are treated fairly in an environment which is free from any form of discrimination.

Company Description At Konecranes, we believe that great customer experience is built on the people behind the Konecranes name. Everything we do, we do with passion and drive. We believe diversity drives business success and is the foundation for our growth. We welcome different backgrounds and skills that enrich our community and we promote a place where we can ALL be ourselves. This is what makes Konecranes a unique place to work. Job Description Role and Responsibility: Warranty and Non-Conformity Cases- Back Office Support from Jejuri Pune Office Technical Support and Continuous Improvement in Technical breakdown and issues. A person will provide technical support to service team as and when required. If required visit the site for further support. RCA (Root Cause Analysis) and Report Preparation Troubleshooting during breakdowns Travelling to sites as & when required Interacting with cross functional team like Branch Service Team, Engineering, Factory, Global Technical team, and Suppliers Technical Training – Customer and Internal. Person will provide customer training on maintenance and operation as and when required. Working at Height Awareness of ISO 14001 & 45001 standards Qualifications Professional Experience Required (Max – Min.): 6-12 Years Knowledge & Experience Required: Variable Frequency AC Drives and AC Motors Electrical and Electronic devices like Load cell, encoders, switches, sensors, MPCB, Relay/Contactors Crane Application- Experience in crane industry is mandatory. Brakes – Thruster/DC Disc Brakes. Gear box, Wire Ropes, Drum, wheels Software Skills Required: Computer knowledge, SAP warranty Process, Siebel required & Passport Required Additional Information Konecranes moves what matters . We are a global leader in material handling solutions, serving a broad range of customers across multiple industries. We consistently set the industry benchmark, from everyday improvements to the breakthroughs at moments that matter most, because we know we can always find a safer, more productive and sustainable way. That's why, with 16 000+ professionals in over 50 countries, we are trusted every day to lift, handle and move what the world needs. Konecranes is committed to ensuring that all employees and job applicants are treated fairly in an environment which is free from any form of discrimination.

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Customer Success Job Details About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce. Job Details As an Business Operations Manager, your work will cut across areas of Strategy, Program planning, Operational excellence, Governance and Enablement. You will help in implementing Global business vision and strategy, This position requires big-picture thinking, initiative, zeal, attention to detail, the ability to learn quickly, the capacity to handle internal and external relationships, the competence to work with senior executives, and excellent soft skills. Work location: Bangalore/Hyderabad Key Responsibilities Drive programs of strategic importance to Salesforce PS Global Delivery Center (GDC) Work closely with Stakeholders, Sponsors, Cross-functional teams, to develop scope, deliverables, resources, timelines for the initiatives outcomes Managing & Planning partner resources for Cloud Practices, their effectiveness on projects, and ensuring GDC meets its partner program goals Requirements 5+ years of Program Management experience in specific to Business operations and 10+ years of overall IT experience Hands on exposure to Business operations is a mandate Demonstrate problem solving to drive improved outcomes for GDC Strong Analytical skills and driven by data based insights Hands-on experience with one or more CRM software products (Salesforce CRM, Siebel, Clarify, Vantive, PeopleSoft, NetSuite) would be a strong asset Advanced Microsoft Excel skills (formulas, data cleansing, data manipulation) Ability to collaborate with senior executives and demonstrate strategic understanding of business needs Adept in building presentations that enable communication of strategic direction across the organization Hands-on experience with PM tools like JIRA / MS Project is a good-to-have Drive continuous improvements to processes, enabling high efficiency and effectiveness of the programs Ensure quality of deliverables across processes, with clearly defined measures and performance tracking Proactively Communicate status, risks, and issues to stakeholders and senior management. Analyze, evaluate, and overcome program risks, and produce program reports for managers and stakeholders Understanding of Agile-certified Scrum processes, and current methods of coordinating Business & IT. Understanding of Scrum Master concepts and exhibits demonstrably the traits of a successful Scrum Master. Work with vendors for handling programs relating to subcontractors Unleash Your Potential When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best , and our AI agents accelerate your impact so you can do your best . Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world. Accommodations If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form. Posting Statement Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.

Role: Genesys Engineer Duration: 6 months + Location: India (Remote) Mandatory Skills Experience: Expertise in Genesys Cloud CX IVA/Conversational AI, GenAI agent assist, and speech/text analytics. CRM/ITSM integration, WEM/WFO, and automation experience. Strong client-facing and orals leadership skills. Roles and Responsibilities Define target-state architecture and migration roadmap for CCaaS and omnichannel engagement. Design IVA/Conversational AI, Agent Assist, and analytics solutions. Integrate CRM (Salesforce/Dynamics/Siebel), WFM/WFO, and telephony/SBC. Ensure compliance (PII, PCI), observability. Lead orals, solution governance, and vendor management.

Hi Hope you are doing well Please look at below mentioned Job Description and share your updated resume and mention Current Location . If the JD match with your skills. Role: Genesys Engineer Location : India (Remote) Duration: Offshore Contract Job Description: Lead solution development and architectures for enterprise-scale Contact Center transformation leveraging CCaaS platforms (Genesys Cloud CX). Architect omnichannel journeys, IVA/Conversational AI, Agent Assist/GenAI, WEM/WFO, CRM/ITSM integrations, and QoE/XLA analytics. Own platform selection, HLD/LLD, migration from Avaya and delivery to measurable outcomes (AHT, FCR, CSAT/NPS, deflection, cost-to-serve). Required Qualifications: 10+ years in Contact Center technologies; 5+ years architecting CCaaS/omnichannel programs at enterprise scale. Design/delivery on at least two of: Genesys Cloud CX, NICE CXone, IVA, WEM/WFO, and CRM/ITSM integrations Hands-on with IVA/Conversational AI (intent design, NLU/NLP), Agent Assist/GenAI, and speech & text analytics (sentiment, quality, compliance). Solid grounding in security & compliance (PII, PCI-DSS, SOC2), SRE/observability, and BCP/DR for CCaaS. Mandatory Skills Expertise in Genesys Cloud CX IVA/Conversational AI, GenAI agent assist, and speech/text analytics. CRM/ITSM integration, WEM/WFO, and automation experience. Strong client-facing and orals leadership skills. Desired Skills Certifications in CCaaS platforms, AWS/Azure, TOGAF, ITIL. MS Coplilot Studio (Contact Center AI) experience for IVA/Agent Assist and conversational AI orchestration. Executive presence; crisp storyteller for orals/steerco. Product thinking: MVP first, then scale with telemetry-driven improvements. Strong vendor management and cross-functional leadership. Roles and Responsibilities Define target-state architecture and migration roadmap for CCaaS and omnichannel engagement. Design IVA/Conversational AI, Agent Assist, and analytics solutions. Integrate CRM (Salesforce/Dynamics/Siebel), WFM/WFO, and telephony/SBC. Ensure compliance (PII, PCI), observability. Lead orals, solution governance, and vendor management. Strategy & Architecture Lead discovery and target-state blueprinting for contact center and customer engagement hub (channels, journeys, KPIs, compliance, BCP/DR). Drive platform selection and reference architecture across Genesys Cloud CX with clear trade-offs (routing, WEM/WFO, extensibility, cost). Define omnichannel patterns (voice, chat, messaging, email, social), IVA/IVR design, voice-to-digital deflection, asynchronous messaging, and proactive outreach. Design & Integration Solution IVA/Conversational AI (NLU/NLP), Agent Assist/GenAI, knowledge search, real-time guidance, QA automation, and post-interaction analytics. Own integration patterns for CRM/CS platforms (Salesforce, Dynamics 365, Siebel), ITSM (ServiceNow), WFM/WFO (NICE/Verint), telephony/SBC, and Teams Phone where applicable. Establish data & analytics pipelines for interaction, intent, sentiment, and QoE/XLA dashboards; codify experience KPIs into health-of-operations views. Migration & Delivery Lead migration from legacy Avaya to CCaaS, including number porting, call flows, routing/dialer strategies, knowledge/QA transitions, and pilot scale roadmaps. Define non-functional requirements (reliability, latency, recording/archival, security, PII/PCI), SRE/observability, and BCP/DR for CCaaS. Provide orals leadership, own PRDs/HLD/LLD, test strategy (IVR/IVA, regression, contact flows), and cutover planning. Governance & Outcomes Run design authority, backlog triage, and vendor governance; track value against AHT, FCR, CSAT/NPS, call deflection, self-service adoption, agent productivity, and cost-to-serve. Champion change management & adoption for agents and supervisors (agent desktop, WEM/WFO, coaching, QA insights). Preferred Qualifications: CRM: Siebel / Salesforce Service Cloud / Dynamics 365 Customer Service (CTI, screen-pop, case routing). WEM/WFO/WFM: NICE/Verint/Alveria; QM automation; forecasting & scheduling. Telephony/SBC: SIP, SBCs (AudioCodes/Sonus), Teams Phone integration. Certifications; Genesys Cloud Professional Thanks & Regards Pradeep Pathak Senior Technical Recruiter KPG99 Inc. |http://www.kpg99.com/ Direct: 609-325-2290 Email id: pradeepk@kpgtech.com / pradeep1@kpg.in LinkedIn: https://www.linkedin.com/in/pradeep-pathak-5026a016a/ Address: 3240 E State St EXT , Hamilton, NJ 08619

Hi, Hope you are doing well. Please find the job description below and let me know your interest. Position: Genesys Engineer Location: 100% Remote Duration: 6+ months Mode of Interview: Video Lead solution development and architectures for enterprise-scale Contact Center transformation leveraging CCaaS platforms (Genesys Cloud CX). Architect omnichannel journeys, IVA/Conversational AI, Agent Assist/GenAI, WEM/WFO, CRM/ITSM integrations, and QoE/XLA analytics. Own platform selection, HLD/LLD, migration from Avaya and delivery to measurable outcomes (AHT, FCR, CSAT/NPS, deflection, cost-to-serve). Roles and Responsibilities • Define target-state architecture and migration roadmap for CCaaS and omnichannel engagement. • Design IVA/Conversational AI, Agent Assist, and analytics solutions. • Integrate CRM (Salesforce/Dynamics/Siebel), WFM/WFO, and telephony/SBC. • Ensure compliance (PII, PCI), observability. • Lead orals, solution governance, and vendor management. Strategy & Architecture • Lead discovery and target-state blueprinting for contact center and customer engagement hub (channels, journeys, KPIs, compliance, BCP/DR). • Drive platform selection and reference architecture across Genesys Cloud CX with clear trade-offs (routing, WEM/WFO, extensibility, cost). • Define omnichannel patterns (voice, chat, messaging, email, social), IVA/IVR design, voice-to-digital deflection, asynchronous messaging, and proactive outreach. Design & Integration • Solution IVA/Conversational AI (NLU/NLP), Agent Assist/GenAI, knowledge search, real-time guidance, QA automation, and post-interaction analytics. • Own integration patterns for CRM/CS platforms (Salesforce, Dynamics 365, Siebel), ITSM (ServiceNow), WFM/WFO (NICE/Verint), telephony/SBC, and Teams Phone where applicable. • Establish data & analytics pipelines for interaction, intent, sentiment, and QoE/XLA dashboards; codify experience KPIs into health-of-operations views. Migration & Delivery • Lead migration from legacy Avaya to CCaaS, including number porting, call flows, routing/dialer strategies, knowledge/QA transitions, and pilot scale roadmaps. • Define non-functional requirements (reliability, latency, recording/archival, security, PII/PCI), SRE/observability, and BCP/DR for CCaaS. • Provide orals leadership, own PRDs/HLD/LLD, test strategy (IVR/IVA, regression, contact flows), and cutover planning. Governance & Outcomes • Run design authority, backlog triage, and vendor governance; track value against AHT, FCR, CSAT/NPS, call deflection, self-service adoption, agent productivity, and cost-to-serve. • Champion change management & adoption for agents and supervisors (agent desktop, WEM/WFO, coaching, QA insights). Preferred Qualifications: • CRM: Siebel / Salesforce Service Cloud / Dynamics 365 Customer Service (CTI, screen-pop, case routing). • WEM/WFO/WFM: NICE/Verint/Alveria; QM automation; forecasting & scheduling. • Telephony/SBC: SIP, SBCs (AudioCodes/Sonus), Teams Phone integration. • Certifications; Genesys Cloud Professional Mandatory Skills Experience: • Expertise in Genesys Cloud CX • IVA/Conversational AI, GenAI agent assist, and speech/text analytics. • CRM/ITSM integration, WEM/WFO, and automation experience. • Strong client-facing and orals leadership skills. Required Qualifications: • 10+ years in Contact Center technologies; 5+ years architecting CCaaS/omnichannel programs at enterprise scale. • Design/delivery on at least two of: Genesys Cloud CX, NICE CXone, IVA, WEM/WFO, and CRM/ITSM integrations Hands-on with IVA/Conversational AI (intent design, NLU/NLP), Agent Assist/GenAI, and speech & text analytics (sentiment, quality, compliance). • Solid grounding in security & compliance (PII, PCI-DSS, SOC2), SRE/observability, and BCP/DR for CCaaS. Technical Skills: • Expertise in Genesys Cloud CX. • IVA/Conversational AI, GenAI agent assist, and speech/text analytics. • CRM/ITSM integration, WEM/WFO, and automation experience. • Strong client-facing and orals leadership skills. Desired Skills • Certifications in CCaaS platforms, AWS/Azure, TOGAF, ITIL. • MS Coplilot Studio (Contact Center AI) experience for IVA/Agent Assist and conversational AI orchestration. • Executive presence; crisp storyteller for orals/steerco. • Product thinking: MVP first, then scale with telemetry-driven improvements. • Strong vendor management and cross-functional leadership. -- Thanks & Regards Mohit Kumar mk@kpgtech.com KPG99,INC 3240 E STATE ST EXT Hamilton, NJ 08619 Minority Certified www.kpg99.com

Youll make a difference by: Monitor accounts receivable aging reports to ensure a timely collection of outstanding balances. Experience with accounting systems and software (e.g. SAP). Knowledge of excel. Familiarity with reporting and reconciliations. Collaborate with customers to ensure smooth communication regarding reporting issues. Maintain customer documentation. Your success is grounded in: 0 - 1 Year experience. Commitment to excellent customer service. General Accounting Principles knowledge. Strong attention to detail, goal oriented. Thrives in a team environment. Good customer relationship skills to manage a variety of customer interactions. Excellent communication (written and verbal) in English. Good in MS Excel, MS Word & MS PowerPoint. Self Determination, Initiative, Learning, Communication Skills, Network Built on Trust, Team Player, Customer Focus, Professional Ethics, Siemens Value.

About The Role Position TitleAssociate Service Manager WBG/CIIB Department Associate Service Manager - Corporate, Institutional & Investment Banking (CIIB) Location Mumbai Number of Positions 1 Reporting Relationships DVP Position Grade Senior Manager / AVP The Service Solutions function (SeSo), part of the Corporate, Institutional & Investment Banking (CIIB) and the Team is a direct point of contact for Pan India PMS end client"™s custody demat account opening & services Managing team of Service Managers. Handling demat / Bank Account Opening, Account maintenance, Term deposit requests, , transaction related queries etc, through client interaction Ensuring delivery of quality service to clients Ensuring customer requests/queries are attended to and resolved within TAT Coordination with stakeholders like Dp ops , Custody team , RM, PMS clients , Channel partners , LCC, BSG, IT , GR team etc. to speed up customer requestsand resolve issues Graduate with minimum 8-14 years of Banking experience Knowledge of banking operations and KYC for Resident Individual and Non individual and Non Resident account opening Should be familiar with Finacle, SIEBEL, BCIF , Ncif applications Ability to work under pressure in a dynamic environment Should have eye for detail & be meticulous Strong communication (Oral and Written) & Networking Skills Job Role

Youll make a difference by: Responsible for Sales Support activities for SI RAM Customer in USA. Your success is grounded in: BCom/MCom /BE/BTech/MBA/Equivalent with good academics. Excellent written and spoken English skills, exposure (work experience with US customer etc. is added advantage). 1-3 years work experience in Sales function, Bid Support, handling pre-sales support functions to assist in pre-bid/RFP/RFI/ opportunity process. Knowledge about techno-commercial terms, various documentation,sales processes and other related functions. Manage time effectively and adhere to quick turnaround times, KPIs. Good Knowledge in various office tools/applications (eg. Excel / PPT) and reporting regularly to stakeholders. Good team player, quick learner, flexible working for extended/deadline-based tasks. Flexible to work in US -Indian time Zones. Basic knowledge on tools like SAP, SieSales(Salesforce), Microsoft Dynamics, Power BI would be added advantage.

About The Role Customer Service Manager - Support Services-Customer Service Job Role End to End Resolution of Requests / Complaints , escalations received from the customers , regulators and senior Management with quality communication within the defined Turn around time. Preparing weekly ,Fortnight and Monthly MIS Complaint analysis to identify major areas of customer dissonance and suggesting ways to reduce them. Job Requirements Graduate Excellent written and oral communication skills Eye for details Proficient in MS Office applications Prior experience of Customer Service in Retail Assets will be an added advantage Should be a quick thinker and be able to communicate resolution/solutions to customers effectively Strong interpersonal Skills Knowledge of systems like Siebel, Core

About The Role Position TitleAssociate Service Manager WBG/CIIB Department Associate Service Manager - Corporate, Institutional & Investment Banking (CIIB) Location Mumbai Number of Positions 1 Reporting Relationships DVP Position Grade Senior Manager / AVP The Service Solutions function (SeSo), part of the Corporate, Institutional & Investment Banking (CIIB) and the Team is a direct point of contact for Pan India PMS end client"™s custody demat account opening & services Managing team of Service Managers. Handling demat / Bank Account Opening, Account maintenance, Term deposit requests, , transaction related queries etc, through client interaction Ensuring delivery of quality service to clients Ensuring customer requests/queries are attended to and resolved within TAT Coordination with stakeholders like Dp ops , Custody team , RM, PMS clients , Channel partners , LCC, BSG, IT , GR team etc. to speed up customer requestsand resolve issues Graduate with minimum 8-14 years of Banking experience Knowledge of banking operations and KYC for Resident Individual and Non individual and Non Resident account opening Should be familiar with Finacle, SIEBEL, BCIF , Ncif applications Ability to work under pressure in a dynamic environment Should have eye for detail & be meticulous Strong communication (Oral and Written) & Networking Skills Job Role

JLL supports the Whole You, personally and professionally. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally. Job type : Full time § Reporting Manager : Facility Manager § No of staff managed : Executive – Helpdesk § Job Grade : Sr. Executive /Executive Jon Profile § Qualification : Degree § Overall Experience : 3 – 6 years (2-6 years) § Industry Type : FM Services, IT, Hotel § Industry Experience : 3 years (2 years) § Technical Skills : MS Office & Mail Communication, § Generic Skills : Communication, Interpersonal, Vendor Management § Behaviors : Team work, Learning attitude & Positive thinking Job Aim Duty Manager, Facilities will be responsible for managing all aspects of day to day service delivery in Accenture during the shift. He/ She also will be accountable for proper usage and functionality of the technologies implement at site Responsibilities Helpdesk/Mailroom Operations § To provide management advice on Helpdesk/Mailroom for escalated issues during the shift § To ensure immediate response to all priority calls from employees and Siebel team during the shift and follow escalation process § Clearing of C-mail / Government agencies mail to the proper recipient To ensure accident or crises management is addressed immediately Front Office Operations § To provide management advice for Front Office for escalated issues during the shift. § To ensure immediate response to all priority calls during the shift and follow escalation process § To take rounds of front office, lobby area, rest rooms to ensure a high standard of housekeeping & upkeep Security Operations § Attending the shift briefing § To ensure Security muster, deployment and make sure to acknowledge on the register for any penalties/comments for the improvement in security services § To ensure that the security assignment manager or security in-charge of the facility is being updated on the client’s/VIP visits § To ensure that the security related issues are discussed with security assignment manager and also on priority for the shift and ensure there is an action and tracking for the issue closure. § To ensure that security staff adheres to GAP norms. § To discuss and assist facility manager and security Manager (pan India) on monthly basis on the vendor performance matrix. § To ensure the Grooming of the staff § To manage the overall key room, clock room and time office operations. § To ensure weekly training is imparted and staff grooming standard is maintained. § To ensure VMT tool (vendor management tool) is up and run all the time § To ensure all registers/tools update for material movements (In & Out) on day to day basis § Follow the escalation matrix if anything wrong § Ensure to implement EHS practices (PPEs etc) in and around the security premises § Ensure to update the new assets in the asset tracker & update the relevant stake holders (WM & CEs) Housekeeping Operations § Attending the shift briefing § To ensure Housekeeping muster, deployment and ensure acknowledgment on the register for and penalties/comments for the improvement in housekeeping services. § To ensure that the housekeeping duty manager or housekeeping in-charge of the facility is being updated on the client’s/VIP visits. § To ensure that the housekeeping related issues are discussed with housekeeping duty manager and also on priority for the shift and ensure there is an action and tracking for the issue closure. § To ensure a facility walk through to check on all rest rooms, breakout area, workstations, meeting rooms, cabins, common areas, development areas for the quality of the housekeeping services. § Identification, on time closure and reporting of snags. § To discuss and assist facility manager on monthly basis on the vendor performance matrix. § Ensure all the Siebel housekeeping calls are closed on priority and within TAT without escalations. Cafeteria Operations § To ensure caterers maintain a high standard of hygiene & cleanliness in the services areas § During food run out situation, ensure the matter is escalated to catering lead and coordinate with the catering vendor or any other alternative arrangements § To ensure random food samples test is done by Accenture authorized vendor and results are taken up accordingly. § To manage and supervise the quality, quantity and the cost of meal and refreshments being served in the cafeteria. § To ensure that the operating hours, menus will be prominently displayed in all prominent places in the cafeteria. § To conduct quarterly traffic analysis and ensure that waiting time on the cash counter and food counters and Sodexho counters shall be within tolerable limits. § To ensure that the table & chairs are cleaned at all times and the frequency shall be modulated according to the traffic. § To ensure that tracking is done on the vendor crockery like spoons, plates etc. to ensure no shortages. § Should conduct monthly random Kitchen audit of the vendors. § Escalate Facility Manager and then Accenture Lead on escalations. § Ensure the hygiene of the cafeteria vendors operating in stalls. § Ensure PPE are used by vendor staff while serving, cooking and washing. Estate Management § Ensure necessary approvals are taken by the builder team on cases to cases basis during specific events § Coordination with builder on guarding services and common area upkeep daily / weekly / monthly § Co-ordinate with builder security for logistics requirement § Co-ordinate with builder for pest control activity closure § Take proper rounds in all common areas maintained by builder § Co-ordination with builder HK team & ensure daily HK activity in place in common areas § Make snag reports pertaining to common area’s and follow up for closure § Coordination for bee hive removals and pest control § Coordination with builder security team for any logistics requirement General Operations § To ensure upkeep of breakout area & reprographic equipment’s at all times and take necessary actions as required. § To ensure all such communication is entered in the duty manager log book to inform the next shift person. Proper handing over and taking over to be done. § To go for facility, walk around and ensure Walk around map & Guide is followed and maintained. § To adhere to Accenture Policies, Processes & procedures and also the statutory documents § To adhere to Accenture SLA & KPI as agreed with JLL § To assist Facility Manager in all such ISO, Internal, External, audits that happen at Accenture and ensure necessary documentation are done § To coordinate with engineering team for any issues that need help. § Organizing induction program for all TPV & Jll staff § Plan & train TPV staff on Accenture policies and requirements. § Daily and monthly updating of OLA in the SMDRS tool. § Important and VIP client visits to be coordinated with Events team and should be managed without escalations. § Should have complete knowledge & functionality e.Fit tools ( VMT, IMT, Site Ops. Site Inspection tool), BGC and work permit tool. § Should govern overall pest control, carpet maintenance, Wellness room, Ambulance, Indoor plants, Recreation room and Gym activities. § Should conduct all the scheduled meeting and focus meets with projects as per calendar. § Should participate and manage half yearly fire drill. § All daily, weekly and monthly reports to be shared on time. § All the relevant checklist to be governed and maintained as per requirement. § Adopt to all the new implemented initiatives. § Handling of security, EHS incidents on priority and communicating the same as per escalation matrix. § Answering the employee query on phone and replying mails § Follow the escalation process & matrix for any incident / issues (100%) If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table! Personalized benefits that support personal well-being and growth: JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. About JLL – We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities. Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally. Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.

We are looking for an experienced Siebel Administrator to join our team in Chennai. The ideal candidate will have extensive experience with Siebel installation, configuration, and server management, particularly with Siebel versions IP17 and above (preferably IP20.6). You will be responsible for ensuring the efficient management, performance, and stability of Siebel systems and will work closely with development teams to support the deployment of Siebel applications. Key Responsibilities: Siebel Installation & Configuration: Perform installation and configuration of Siebel components, particularly with the latest Siebel versions (IP17 and above). Siebel Server Management: Manage Siebel server components, including user creation, capacity planning, optimization, and monitoring. Code & Repository Migration: Oversee code migration, repository migration, and non-repository migration across various environments. Performance Tuning: Handle server performance tuning and manage critical server situations to ensure system stability. System Administration: Provide day-to-day administration for Siebel components, ensuring all systems run efficiently and securely. Server Maintenance: Maintain Siebel servers for all environments, perform regular patching activities, handle vulnerability defects, and monitor server resources (CPU, Memory, Disk space). Log Analysis & Issue Resolution: Analyze logs for component crashes, resolve workspace issues, and identify problems to maintain system integrity. Scripting & Automation: Automate tasks using Unix/Shell scripting, and utilize basic UNIX commands to work in a Linux OS environment. Environment Management: Responsible for server resource monitoring, job scheduling (JOBs/RCRs/Tasks), and ensuring seamless deployment for production and lower environments. SSL & Security Management: Apply SSL certificates and manage user accounts to maintain system security. Collaboration: Collaborate with business teams and developers to ensure Siebel systems run optimally and efficiently. Primary Skills: Extensive experience with Siebel Installation and configuration for versions IP17 and above (preferably IP20.6). Strong knowledge in Siebel Server Management, user creation, capacity planning, and optimization. Deep understanding of Siebel Architecture and Siebel Data Model for IP17+ versions. Experience in Code Migration, Repository Migration, and Non-Repository Migration. Familiarity with Linux commands, Unix Shell Scripting, and PLSQL. Hands-on experience with performance tuning, server monitoring, and troubleshooting critical server issues. Strong knowledge of FTP, EMS system, and applying SSL certificates. Siebel System Maintenance for all environments (including regular patching, vulnerability management, and resource monitoring). Log Analysis and experience in handling component crashes. Unix/Shell Scripting for task automation and management. Required Qualifications & Experience: 6-8 years of hands-on experience in Siebel Administration. Strong experience working with Siebel IP17 and above (preferably IP20.6). Solid understanding of Siebel Server Management, performance tuning, and troubleshooting. Knowledge of Linux OS, Unix commands, Shell scripting, and PLSQL. Experience with FTP, EMS, and SSL certificate management. Ability to work under pressure and handle critical server situations. Excellent communication and collaboration skills. Prior experience with regular patching activities, vulnerability management, and server maintenance. Keywords :server management,ftp,ems,siebel data model,siebel administration,unix,linux,shell scripting,unix shell scripting,plsql,ssl certificate management,ip,network security,troubleshooting*,installation*,siebel*,performance tuning*,capacity planning*

Summary: We are looking for a Contract Staff for HR Services to work on EMEA-related HR Operations - tasks and queries. The HR Services Delivery Center team plays a pivotal role in improving the Candidate, Employee, and Manager experience by providing timely and accurate query resolution, onboarding of candidates, maintaining accurate HR data of employees in HR Systems & supporting employee life cycle programs & processes (benefits, rewards, transfers, offboarding, etc.) Key Accountabilities: Maintains efficient service delivery by ensuring transactional requests and assigned inquiries are completed within SLA depending on priority & complexity Respond & resolve queries in a timely & accurate manner with employee experience at the core. Accountable to ensure Employee HR records are accurately created and / or maintained in HR Systems (SAP, Success Factors, MS Vacation, etc.) Takes complete ownership to close the data administration requests, including follow-up with the requestor to collect missing information and / or informing approval requirements Maintains and follows the Desktop Procedures / KB articles defined for every transaction/query Ensures the Maker-Checker process is followed, and Data Monitoring is done to ensure high quality of data in all HR tools Working in a highly data sensitive environment, responsible for always protecting Data Privacy and adhering to confidentiality requirements to promote zero breach of compliance policies Requirements: Graduation required but post-graduation (any specialization) will be an advantage Minimum 3 years’ experience in HR Services and any HR application like Success factor, SAP, Workday etc. Proficiency in MS Tools like SP, Excel; Knowledge of CRM Tools like Dynamics, ServiceNow, etc. Onboarding and offboarding exp - mandatory Willingness to work Europe timings (12:00 to 8:30 PM IST) Excellent written & verbal English communication - IMP Exposure to Customer Relationship Management tools will be an added advantage (ServiceNow, Microsoft CRM, SIEBEL etc.) Knowledge of MS tools (SharePoint, Excel & PowerPoint) Attention to detail and ability to follow guidelines Ability to maintain highly confidential and sensitive information Ability to deliver against agreed objectives/ service levels Ability to work effectively in a team and willingness to help others #AditiIndia # 25-22194