Support Specialist

Job Description

This is an exceptional opportunity to join a privately held, fast-paced Software as a Service (SaaS) national company based in Silicon Valley. Naehas is changing the world of data-driven customer experience. We deliver personalized products, pricing, offers, disclosures, and customer communications to market faster and more efficiently while reducing risk. We're working with some of the largest financial services customers in the world--including four of the top 10 banks--and we're growing. Our people and culture are our top priorities. We value the contributions our employees make and work hard to ensure their voices are heard and accomplishments are recognized. Position Overview Naehas is seeking to hire a dynamic Support Specialist who will provide basic technical support and assistance to customers via e-mail and web conference. They will provide customers with preventive maintenance and configuration recommendations to improve product usability, performance, and customer satisfaction. Our ideal candidate can work effectively with stakeholders to analyze a customer's service needs and coordinate with other service or technical departments to deliver an appropriate solution. They must develop and maintain a deep understanding of the Naehas Platform and services offered to resolve more complex inquiries, all performed to resolution with a keen eye for details. THE OPPORTUNITY This is an incredible opportunity to work with Naehas' largest and most strategic customers at respected and well-known brands. You will be part of a team that acts as advocates for our customers by understanding their business challenges and collaborating with empathy to deliver a high-quality customer experience. This position may work with a broad group of our customers, and requires great organization and prioritization skills while consistently focusing on revenue generating activities. THE SKILL SET SaaS Product Expertise - Understanding of cloud-based software, APIs, and integrations commonly used in financial services Customer-Centric Mindset - Strong problem-solving skills with a focus on client success and retention Communication Skills - Ability to translate complex technical concepts into easy-to-understand terms for clients and internal teams Empathetic & Patient - Understands the high-stakes nature of financial services Adaptable & Fast Learner - Comfortable in a fast-paced SaaS environment Detail-Oriented & Compliance-Aware - Recognizes the importance of security and regulations in fintech Critical Thinker - Comfortable with troubleshooting and solving complex problems. Requirements EXPERIENCE REQUIRED 1-3 years in SaaS customer support, preferably in a B2B environment Experience supporting financial institutions, fintech, or banking software Proven ability to manage support tasks and work cross-functionally with product and engineering teams Helpful: Experience with various programming languages (HTML, CSS, MYSQL, Java, Python) Benefits We believe the best way to understand our organization and culture is through our values: Reality - Acknowledge it early and be comfortable sharing it with the team Ownership - Be self-aware and personally accountable Courage - Put in best effort even under trying circumstances Trust - Respect team members - prove each other right Curiosity - Intense desire to explore and understand new solutions Flexibility - Flexibility and innovation are more important than efficiency Integrity - Our reputation is more important than making money If these values resonate with you then we look forward to meeting you. Naehas Offerings: Competitive compensation A full suite of benefits, including health, vision, dental, and retirement A casual workplace that appreciates and respects each employee's ideas The agility of a growing and profitable start-up environment Flexible work arrangements Show more Show less