Support Specialist

Support Specialist

Remote

About Company:

MyYogateacher is a fast-growing health tech startup with a mission to improve the physical and mental well-being of the entire planet. We are the first online marketplace to connect qualified Fitness and Yoga coaches from India with consumers worldwide to provide personalized 1-on-1 sessions via live video conference (app, web). We started in 2019 and have been showing tremendous traction with rave customer reviews.

• Over 200,000 happy customers
• Over 230,000 5 star reviews
• Over 150 Highly qualified coaches on the platform
• 95% of sessions are being completed with 5-star rating

About Us

We put our employees well-being at the forefront by providing competitive industry salaries and robust benefits packages. We're proud to foster an inclusive workplace and make a positive impact on the community. Additionally, we actively promote internal mobility and professional development at every stage of your career.

Responsibilities

As a Support Specialist, you will be the first point of contact for our customers and yoga teachers, ensuring they receive timely, accurate, and professional assistance. You will help improve our customer experience through active problem-solving, empathetic communication, and collaboration with cross-functional teams.

• Student Support: Manage customer inquiries and technical issues via chat, email, and voice to deliver quick and accurate resolutions.
• Yoga Teacher Coordination: Serve as a communication bridge between customer and yoga teachers to resolve scheduling issues, feedback, and live-session concerns.
• Real-time Assistance: Provide immediate support for customer and yoga teachers during live sessions to handle unexpected issues effectively.
• Cross-functional Collaboration: Work closely with Engineering and Product teams to troubleshoot issues, escalate bugs, and share customer insights for continuous product improvement.
• Documentation: Maintain clear records of all interactions and feedback to improve service quality and internal processes.

Qualifications

• Educational Background: Any Graduation
• Excellent verbal, written, and interpersonal communication skills to effectively interact with customers, yoga teachers and internal teams
• Strong problem-solving ability with attention to detail and empathy
• Comfort working in a fast-paced, startup environment with evolving processes.
• Ability to work fixed US and Japan shifts for 6 days a week
• Must be self-motivated and a self-starter with a strong drive for success
• Excellent time management skills, with the ability to multitask and perform well in a fast-paced environment
• Proactive, reliable, and able to work independently
• Previous experience in wellness, fitness sectors (preferred but not required)

What we offer:

• Remote-first environment with global exposure
• Competitive salary and benefits package
• Opportunities for career advancement and professional growth
• Flat, collaborative team culture that values ownership and initiative
• A supportive and dynamic team environment where innovation and creativity are encouraged
• Opportunity to work in a mission-driven, high-growth health tech startup
• Chance to make a global impact by supporting yoga teachers and customers in their wellness journey

How to Apply:

If you meet these qualifications and are excited about the opportunity to make a difference in people's lives, please submit your application today! We look forward to hearing from you.