Designation: Product Support Associate Experience: 2–4 years Job Brief We are looking for 2-4 years experienced “Product Support Associate” to support our Travelclub customers in booking Flights, Hotels and other ground services. The specialist should have strong analytical & problem-solving skills and be effective in providing customer service by providing resolution to their complicated queries and issues. Excellent communication skills in English language are mandatory. Responsibilities · Ability to diagnose and resolve basic technical or functional issues of customers · Handle calls / emails /chat from customers or clients and provide solutions to their queries. · Must take the ownership of every issue or request made by customers · Giving a resolution to the customers should be the whole and sole responsibility. · Must efficiently set goals and work on so as to avoid any escalations and maintain the relevancy and quality while providing service to the customers. Qualification & Skills: Any graduate with following skills: · Candidate should have prior experience in support any online platforms · Good understanding of computer systems · Ability to diagnose and resolve basic technical issues · Proficiency in English · Excellent communication skills · Customer-oriented and cool-tempered · Positive and confident · Highly organized, self-motivated and able to multitask · Willing to work in rotational shift. · IATA certification Job Types: Full-time, Permanent Pay: ₹20,000.00 - ₹35,000.00 per month Benefits: Flexible schedule Health insurance Leave encashment Paid sick time Paid time off Provident Fund Schedule: Day shift Evening shift Monday to Friday Morning shift Night shift Rotational shift Weekend availability Ability to commute/relocate: Ernakulam, Ernakulam - 682303, Kerala: Reliably commute or planning to relocate before starting work (Required) Education: Diploma (Preferred) Experience: Amadeus: 1 year (Required) Language: English Fluently (Required) Shift availability: Day Shift (Preferred) Night Shift (Preferred) Overnight Shift (Preferred)
BlueSeven Technologies LLC, a Dubai based company owned by ATS Travel, a leading Travel Management Company with over 40 years of experience in providing comprehensive travel solutions to corporate and individual travelers. BlueSeven operates development and support centers in Infopark, Kochi, supporting projects such as Travel Club for ATS Travel. As a Senior .NET Developer, you will be responsible for developing .NET applications using C#, ASP. Net MVC, ASP. Net Core, SQL Server, Web API, and WCF. We are looking for a Full Stack Developer with expertise in both front-end and back-end development. Your primary role will involve designing, developing, and collaborating with the team on various infrastructure layers, emphasizing collaborative problem solving and creating high-quality products. Your responsibilities will include translating application storyboards and use cases into functional applications, designing and maintaining efficient, reusable code, ensuring optimal application performance and quality, identifying and resolving bugs, and contributing to code quality, organization, and automation. Additionally, you will be involved in technical analysis, design, estimation, creating and updating design documents, product development, maintenance, and unit testing to ensure code quality. Qualifications and Skills: - Computer Graduate / BCA / MCA / Engineering in IT / CS or related field - 3-6 years of relevant .NET experience - Strong knowledge of .NET MVC, Web API, and WCF services - Agile Scrum knowledge - Proficiency in C# with a good understanding of its ecosystem - Hands-on experience with AngularJS / Angular 6+ - Knowledge of JavaScript, jQuery, OOPs, and writing reusable libraries - Familiarity with design patterns, architectural patterns, and Microsoft SQL Server - Experience with popular web application frameworks and scalable application design principles - Proficient in creating database schemas and using code versioning tools like Git - Previous experience in Travel technologies is a plus This is a full-time, permanent position with benefits including a flexible schedule, health insurance, paid sick time, paid time off, and Provident Fund. The work schedule is a day shift from Monday to Friday, and the role requires relocation to Ernakulam, Kerala. If you meet the education requirements of a Bachelor's degree, have at least 3 years of .NET experience, and possess the skills mentioned above, we encourage you to apply for this exciting opportunity to work with a dynamic team in the travel technology sector.,
As a Travelclub Support Specialist, you will be responsible for assisting Travelclub customers in booking Flights, Hotels, and other ground services. Your role will require strong analytical and problem-solving skills to effectively provide customer service by resolving complicated queries and issues. It is essential that you possess excellent communication skills in the English language. **Key Responsibilities:** - Diagnose and resolve basic technical or functional issues faced by customers - Handle customer inquiries via calls, emails, and chat, providing timely and effective solutions - Take ownership of each customer issue or request - Ensure resolution of customer concerns is your top priority - Set clear goals to prevent escalations and maintain service quality - Work towards maintaining relevance and quality in customer service provision **Qualifications & Skills:** - Graduation in any field - Previous experience in supporting online platforms - Proficient in computer systems - Ability to diagnose and resolve basic technical issues - Proficiency in English language - Excellent communication skills - Customer-oriented and composed under pressure - Positive attitude and confidence in interactions - Highly organized, self-motivated, and adept at multitasking - Willingness to work in rotational shifts You will enjoy benefits such as a flexible schedule, health insurance, leave encashment, paid sick time, paid time off, and provident fund contributions. The job is full-time and permanent, with shifts including day, evening, and rotational schedules from Monday to Friday. The ability to commute or relocate to Ernakulam, Kerala, is necessary for this role. **Education:** Diploma (Preferred) **Experience:** 2 years in Ticketing (Required) **Language:** Fluent in English (Required),
As a Product Support Associate at our company, your role will involve supporting Travelclub customers in booking Flights, Hotels, and other ground services. With 2-4 years of experience, you will utilize your strong analytical and problem-solving skills to provide excellent customer service by resolving complicated queries and issues. Effective communication in English is a key requirement for this position. Key Responsibilities: - Diagnose and resolve basic technical or functional issues for customers - Handle calls, emails, and chats from customers, providing timely solutions to their queries - Take ownership of all customer issues and requests - Ensure timely resolution of customer concerns to prevent escalations and maintain service quality - Set and achieve goals efficiently to deliver high-quality service Qualifications & Skills: - Graduate with prior experience in supporting online platforms - Good understanding of computer systems - Ability to diagnose and resolve basic technical issues - Proficiency in English with excellent communication skills - Customer-oriented, cool-tempered, positive, and confident - Highly organized, self-motivated, and capable of multitasking - Willingness to work in rotational shifts - IATA certification preferred In addition to the above responsibilities and qualifications, our company offers: - Flexible schedule - Health insurance - Leave encashment - Paid sick time - Paid time off - Provident Fund If you are considering this opportunity, please note that you may need to commute or relocate to Ernakulam, Kerala. The shift schedules include day, evening, morning, night, and rotational shifts with weekend availability. Education: Diploma preferred Experience: 1 year of Amadeus experience required Language: Fluent in English Shift availability: Day, Night, and Overnight shifts preferred.,