Support Specialist

As a Travelclub Support Specialist, you will be responsible for assisting Travelclub customers in booking Flights, Hotels, and other ground services. Your role will require strong analytical and problem-solving skills to effectively provide customer service by resolving complicated queries and issues. It is essential that you possess excellent communication skills in the English language. **Key Responsibilities:** - Diagnose and resolve basic technical or functional issues faced by customers - Handle customer inquiries via calls, emails, and chat, providing timely and effective solutions - Take ownership of each customer issue or request - Ensure resolution of customer concerns is your top priority - Set clear goals to prevent escalations and maintain service quality - Work towards maintaining relevance and quality in customer service provision **Qualifications & Skills:** - Graduation in any field - Previous experience in supporting online platforms - Proficient in computer systems - Ability to diagnose and resolve basic technical issues - Proficiency in English language - Excellent communication skills - Customer-oriented and composed under pressure - Positive attitude and confidence in interactions - Highly organized, self-motivated, and adept at multitasking - Willingness to work in rotational shifts You will enjoy benefits such as a flexible schedule, health insurance, leave encashment, paid sick time, paid time off, and provident fund contributions. The job is full-time and permanent, with shifts including day, evening, and rotational schedules from Monday to Friday. The ability to commute or relocate to Ernakulam, Kerala, is necessary for this role. **Education:** Diploma (Preferred) **Experience:** 2 years in Ticketing (Required) **Language:** Fluent in English (Required),