Support Specialist

As a Support Specialist in Guna, your role will involve delivering exceptional customer and technical support. You will diagnose and resolve technical issues, assist clients with troubleshooting, understand customer needs, document inquiries, and contribute to the continuous improvement of support processes. Key Responsibilities: - Address client inquiries effectively and provide clear assistance with strong Customer Support and Communication skills - Diagnose and solve software-related issues accurately with Technical Support and Troubleshooting capabilities - Evaluate and identify root causes of reported problems using Analytical Skills - Document support interactions for knowledge base development with proficiency - Collaborate within a team environment - Familiarity with AI-powered tools or software systems is a plus Qualifications: - Strong Customer Support and Communication skills - Technical Support and Troubleshooting capabilities - Analytical Skills - Proficiency in documenting support interactions - Ability to work collaboratively within a team environment - Familiarity with AI-powered tools or software systems is a plus - Experience in a similar support or technical role is highly regarded.,