Who We Are
VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation.As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability.We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.#VOIS #BeUnrivalled #CreateTheFuture
About This Role
We are seeking a skilled Support Specialist to join our Technology team in Pune. This role involves providing application support for Java-Spring Boot applications, ensuring operational excellence, and maintaining high service standards. You will act as the primary point of contact for incident resolution, application health monitoring, and proactive troubleshooting, while collaborating with development teams to enhance reliability and maintainability.
What You Will Do
- Respond to and resolve incidents promptly, ensuring SLA compliance.
- Monitor application health and proactively address issues.
- Collaborate with development teams during refinement sessions and UAT.
- Improve operational excellence through analysis and best practices.
- Create and maintain documentation such as Standard Operating Procedures.
Who You Are
- Minimum 4+ years of experience in application support for Java-Spring Boot applications.
- Strong knowledge of AWS Cloud and Infrastructure as Code (Terraform).
- Skilled in managing production incidents and problem tickets.
- Proficient in debugging tools, monitoring tools, and OTEL & Grafana.
- Familiarity with BPMN concepts, distributed logging, and AWS security basics.
- Willingness to work in shifts, including night shifts.
- Bachelor’s degree in Computer Engineering or equivalent. Nice-to-have: Scripting skills (Bash, Python, Go), Unix familiarity, and experience with log aggregation tools (Loki, ELK, Splunk).
Not a Perfect Fit?
Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.
What’s In It For You
- Opportunity to work on cutting-edge cloud technologies and automation tools.
- Exposure to global best practices in operational excellence and application reliability.
- Collaborative environment with continuous learning and growth opportunities.
What Skills You Will Learn
- Advanced troubleshooting and monitoring techniques using OTEL & Grafana.
- Cloud security and infrastructure automation with AWS and Terraform.
- Process optimisation and documentation for operational excellence.
VOIS Equal Opportunity Employer Commitment
Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, gender identity, gender expression, sexual orientation, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background.
Join Us
At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this.We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.With us, you can truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.
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