https://qualifacts.wd5.myworkdayjobs.com/Qualifacts_External_Careers/job/Vadodara/Senior-Staff-Software-Engineer-Tech-Lead_R-101715 Role & responsibilities Knowledge, Skills & Abilities: Required: Advanced debugging and performance optimization skills, with the ability to analyze complex system issues and improve efficiency. Strong architectural and design understanding, ensuring scalability, security, and maintainability. Ability to translate business needs into technical solutions, assisting Product Owners in refining requirements and identifying the best approaches. Proficiency in Microsoft SQL Server, including query optimization and Mongo (No SQL database) Deep expertise in .NET technologies, including .NET Core, C# and SaaS application development. Expertise in designing, consuming, and integrating APIs and web services, including RESTful and SOAP APIs. Extensive experience with source control best practices in collaborative development environments (preferably Git). Ability to mentor and guide junior developers, providing technical support and promoting best practices. Self-motivated and capable of working independently, taking responsibility for projects and ensuring successful outcomes. Experience deploying and managing applications in AWS, including knowledge of AWS services, architecture, and best practices. Preferred: In-depth understanding of data interchange formats, such as ANSI X12, CSV, HL7, JSON, and XML. Experience with front-end technologies, including CSS, JavaScript, jQuery, React. Proven experience in Agile/Scrum environments, actively contributing to process improvements and sprint success. Hands-on experience with Azure DevOps, including Pipelines, Repositories, and Work Items. Nice to Have: Familiarity with SQL Server Reporting Services (SSRS). Proficiency in HL7 FHIR and healthcare data integration. Understanding of healthcare compliance regulations and reporting standards. Preferred candidate profile
Designation AR Specialist II Responsibilities: Serve as an AR Specialist on AR/Denial management strategies and best practices. Lead the resolution of high-level and escalated denial issues. Conduct root cause analysis to identify systemic issues contributing to denials. Develop and implement proactive measures to prevent future denials. Establish and maintain relationships with payer representatives to facilitate effective communication and negotiation. Train and mentor junior associates on advanced denial management techniques and payer communication strategies. Collaborate with cross-functional teams to implement process improvements and optimize revenue cycle performance. Monitor AR/Denial trends and provide regular reports and updates to leadership. Requirements: 2+ years of progressive experience in AR/Denial Management- Revenue Cycle Management, US Healthcare. In-depth knowledge of healthcare billing regulations and payer policies. Excellent communication, negotiation and relationship-building skills. Advanced proficiency in data analysis and reporting tools. Ability to drive change and implement process improvements effectively. Bachelor's degree in healthcare administration, finance, or related field. Location: - Vadodara, Gujarat- Work from Office only Time: - Night/US Shift Kindly apply to the below kink or visit our website https://www.qualifacts.com/ https://qualifacts.wd5.myworkdayjobs.com/Qualifacts_External_Careers/job/Vadodara/RCMS-AR-Specialist-II_R-101706
APPLY ON BELOW LINK FOR INTERVIEW. WITHOUT APPLICATION WE CAN'T MOVE AHEAD https://qualifacts.wd5.myworkdayjobs.com/Qualifacts_External_Careers/job/Vadodara/Staff-Software-Engineer--AI-Team--3_R-101721 Responsibilities Participate in the design and development of technical solutions to complement complex web-based EHR systems. Write fast, efficient, and high-quality code that will help us deliver great value to our customers Test your work thoroughly and have a low tolerance for bugs Bring new ideas, solutions, and feedback to the team, Assist/Help Architect scalable and high-performance solutions, ensuring the best practices in software design and coding standards are followed. Troubleshoot software applications, provide technical support to achieve development objectives. Collaborate with cross-functional teams to define technical requirements and ensure timely delivery of software solutions. Participate in Agile/Scrum methodologies, including sprint planning, backlog grooming, and retrospective meetings. Stay updated with emerging technologies, industry trends, and best practices, and contribute to the continuous improvement of the development process. General Qualifications Bachelor's degree or equivalent required (computer science, information systems, business administration or other industry-related curriculum) 5+ or more years as full stack developer along with experience in web applications, end-user applications and back-end services Customer focused, driven to help our customers Keen sense of priority and urgency Passionately committed to engineering best practices Self-learner and problem solver Accountability and Ownership Technical Skills Experience with ES6 Experience with one or more of the following React, Angular, or similar Strong computer science fundamentals Past experience in software development (professional or personal projects) Strong understanding of test driven development Great work ethic and motivation to learn and improve Experience with Django Experience with OpenAI and/or other LLMs Understanding of web networking including HTTP
Responsibilities: Serve as an AR Specialist on AR/Denial management strategies and best practices. Lead the resolution of high-level and escalated denial issues. Conduct root cause analysis to identify systemic issues contributing to denials. Develop and implement proactive measures to prevent future denials. Establish and maintain relationships with payer representatives to facilitate effective communication and negotiation. Train and mentor junior associates on advanced denial management techniques and payer communication strategies. Collaborate with cross-functional teams to implement process improvements and optimize revenue cycle performance. Monitor AR/Denial trends and provide regular reports and updates to leadership. Requirements: Minimum 2 years of progressive experience in AR/Denial Management- Revenue Cycle Management, US Healthcare. In-depth knowledge of healthcare billing regulations and payer policies. Excellent communication, negotiation and relationship-building skills. Advanced proficiency in data analysis and reporting tools. Ability to drive change and implement process improvements effectively. Bachelor's degree in healthcare administration, finance, or related field. Location: -Vadodara, Gujarat-Work from Office only Time: - Night/US Shift Kindly visit Company Website for more details https://www.qualifacts.com/
Role & responsibilities Revenue Success Analyst: This job description outlines a role responsible for overseeing a customer's RCMS contract, ensuring the smooth functioning of the revenue cycle across multiple business accounts, and ensuring key performance indicators (KPIs) are met. About the Role: The ideal candidate should have advanced RCM knowledge, problem-solving abilities, and experience in resolving complex customer issues. They will collaborate with teams, lead billing operations, and report monthly performance. Responsibilities: Oversee a customer's RCMS contract Ensure the smooth functioning of the revenue cycle across multiple business accounts Ensure key performance indicators (KPIs) are met Collaborate with teams Lead billing operations Report monthly performance Responsible for providing oversite of a customer's RCMS contract. They should have the ability to address multiple Markets of business accounts. They will ensure the revenue cycle is processing appropriately and KPIs are within expected parameters. Knowledge & Application Exhibits advanced RCM knowledge. Posses wide-ranging experience, using in-depth professional knowledge, acumen, concepts and company objectives to develop, resolve complex customer business requirements. Provides solutions to issues in creative and effective ways. Understands the interrelationships of different EHR functionality and impacts. Complexity & Problem SolvingTakes on and/or serves as advisor on complex customer issue analysis that requires evaluation of identifiable factors. Devises solutions based on limited information and precedent and adapts existing approaches to resolve issues. Uses advanced knowledge to evaluation, judgment, and interpretation to select right course of action. Assess agencies billing requirements, EDI files, and other RCM process, seek collaborative solutions, and prepare and present recommendations. Resolves concerns with team members with minimal support from leadership to ensure a productive revenue cycle. Collaboration & InteractionLeading an identified effort of complex RCM billing and reporting requirements, seek collaborative solutions, and prepare and present recommendations. Excellent written and oral communication skills. Ability to think quickly and logically to ensure solutions identified. Strong attention to detail and follow-through skills. Duties and Responsibilities Maintain & Coordinate billing operations and support actions with other team members. ] Lead efforts in payer and industry research impacting customers' businesses. Coordinate with team members to ensure metrics are met for contracts assigned. Maintain skills of Senior Billing Specialist; step in and help team members to maintain contractual KPIs. Monitor accounts for KPI performance and escalations. Creation of Month End Reporting and submission to provider practices. Assist in process development Has substantial understanding of medical billing, revenue cycle, and applies knowledge and skills to oversee the customer(s)'s contract(s). Is able to identify trends, identify root causes, and design solutions with minimal support from leadership. Qualifications: A Bachelor's degree and 4-6 years of medical billing experience are required, along with excellent Excel skills and the ability to identify trends and design solutions independently. Required Skills: Advanced RCM knowledge Problem-solving abilities Experience in resolving complex customer issues This position is based at Vadodara, Gujarat , India and requires work from office. Shift time - 06:30 PM IST to 03:30 AM IST.
Role & responsibilities Key Responsibilities Design, develop, and maintain dashboards and reports to support RCMS operations, including work allocation, production efficiency, and performance tracking. Partner with the U.S. Director of Operations, RCMS, to align on departmental metrics, KPIs, and reporting standards. Collaborate with RCMS Revenue Optimization team to analyze RCM data (claims, denials, collections, AR) to identify operational trends, risks, and opportunities for improvement. Create scalable data models and visualizations to support customer and internal decision-making. Ensure data accuracy, integrity, and usability across all reporting and dashboarding tools. Support ad hoc reporting and advanced analytics requests from leadership and stakeholders. Mentor junior analysts in BI development practices, ensuring consistency and quality across deliverables. Collaborate with cross-functional teams (Ops, Product, Customer Success, Finance) to ensure BI deliverables meet business needs. Success Metrics Delivery of accurate, timely dashboards and reports aligned with RCMS operational needs. Increased visibility into production, work allocation, and performance metrics. Improved efficiency and decision-making through actionable analytics. Identification and communication of RCM trends and insights that drive customer growth and retention. Qualifications Bachelor's degree in computer science, Information Systems, Healthcare Analytics, or related field. 4+ years of experience in business intelligence, reporting, or analytics within healthcare, RCM, or EHR domains. Advanced SQL skills and strong hands-on experience with Snowflake (mandatory). Strong experience with BI/dashboard tools (e.g., Power BI, Tableau, Looker, or equivalent). Knowledge of RCM workflows and healthcare billing data (claims, remittances, AR, denials, payer codes, etc.). Familiarity with healthcare billing codes (ICD, CPT, HCPCS, NPI) preferred. Strong understanding of dimensional data modeling and ETL concepts. Experience with data pipeline tools (e.g., Airflow, DBT) and scripting languages (Python/R) preferred. Proven ability to translate business requirements into actionable technical solutions. Strong analytical, problem-solving, and communication skills. Ability to manage multiple priorities in a fast-paced environment and work collaboratively across geographies. Additional Job Description Core Technical Skills Advanced SQL proficiency for complex querying and data manipulation Expertise in Snowflake for data warehousing and analytics (mandatory) Handson experience with BI tools such as Power BI, Tableau, Looker, or equivalent Dimensional data modeling and understanding of ETL processes Data pipeline development using tools like Airflow or DBT Scripting knowledge in Python or R for advanced analytics and automation Healthcare & RCM Domain Knowledge Indepth understanding of Revenue Cycle Management (RCM) workflows Familiarity with healthcare billing data (claims, remittances, AR, denials, payer codes) Knowledge of medical coding standards (ICD, CPT, HCPCS, NPI) Experience working with EHR systems and healthcare analytics Business Intelligence & Analytics Ability to design and maintain dashboards that drive operational insights Experience in data visualization and storytelling for decisionmaking Proven track record of translating business requirements into technical solutions Strong focus on data accuracy, integrity, and usability Leadership & Collaboration Experience managing and mentoring BI/MIS teams Strong crossfunctional collaboration with Ops, Product, Finance, and Customer Success teams Ability to align with senior leadership on KPIs, metrics, and reporting frameworks Skilled in stakeholder communication and presenting insights to nontechnical audiences
Overview We are seeking a Credentialing Manager (India) to oversee the day-to-day operations of the credentialing team supporting our Revenue Cycle Management Services (RCMS) customers. This role will be responsible for managing credentialing processes, ensuring compliance with payer and regulatory requirements, optimizing tools and systems to ensure efficiency and a positive customer experience, and driving operational excellence. The Credentialing Manager will collaborate closely with U.S. stakeholders, the India Director of Operations, and cross-functional teams to ensure credentialing operations meet customer expectations and contribute to growth and retention. Key Responsibilities Manage day-to-day operations of the credentialing team in India, ensuring timely and accurate completion of credentialing and re-credentialing activities. Supervise staff, provide coaching, and ensure adherence to standard operating procedures and best practices. Optimize tools, technology, and credentialing systems to drive efficiency, accuracy, and a positive customer experience. Partner with the U.S. credentialing and operations leadership to align on processes, KPIs, and customer strategies. Ensure compliance with payer requirements, NCQA standards, and other regulatory guidelines. Oversee provider enrollment activities, including new applications, revalidations, and updates. Monitor credentialing performance metrics (e.g., turnaround time, accuracy, payer approval rates) and report progress to leadership. Identify opportunities for process automation and efficiency improvements. Act as point of escalation for complex credentialing issues or customer concerns. Collaborate with Revenue Cycle, Customer Success, and Implementation teams to ensure credentialing supports overall service delivery. Assist in developing training programs and documentation to standardize credentialing practices across the team. Success Metrics Timely completion of credentialing and re-credentialing activities. High accuracy and compliance with payer/regulatory requirements. Optimized tools and systems supporting efficiency and customer satisfaction. Reduced credentialing-related delays impacting customer revenue. Positive customer feedback and increased retention linked to credentialing support. Efficient and scalable credentialing processes supported by automation and standardization. Qualifications Bachelors degree in business administration, Healthcare Management, or related field. 4+ years of experience in provider credentialing or enrollment, with at least 2 years in a leadership/supervisory role. Strong understanding of payer credentialing requirements, NCQA standards, and healthcare compliance. Familiarity with behavioral health provider credentialing preferred. Experience with credentialing software and EHR platforms (CareLogic, Credible, or InSync a plus). Strong leadership and people management skills with ability to mentor and develop staff. Excellent communication, problem-solving, and organizational skills and ability to collaborate across geographies and time zones.
Job Description Responsibilities for the Software Engineer II Develop software solutions and deliver product enhancements Troubleshoot software applications, provide technical support to achieve development objectives. Participate in the design and development of complex web-based EHR systems. Ensure the best practices in software design and coding standards are followed. Collaborate with cross-functional teams to define technical requirements and ensure timely delivery of software solutions. Participate in Agile/Scrum methodologies, including sprint planning, backlog grooming, and retrospective meetings. Stay updated with emerging technologies, industry trends, and best practices, and contribute to the continuous improvement of the development process. Qualifications of the Software Engineer II Bachelor's degree required (computer science, information systems, business administration or other industry-related curriculum) 5+ or more years as full stack developer along with experience in web applications, end-user applications and back-end services Technical Skills of the Software Engineer II Languages: . NET, C#, JavaScript, SQL Frameworks: MVC, .NET Entity Framework, Angular (or equivalent frontend frameworks) Databases: MS SQL, DynamoDB (or other NoSQL DB) Cloud : AWS (or equivalent cloud frameworks) Cloud-hosted, scalable SaaS systems Experience working with industry leading HL7 interface engines such as Mirth, QVera, Rhapsody or equivalent Experience with configuring and troubleshooting high volume HL7 v2 data interfaces including converting ADT, CCDA, SIU, ORU, RDS, VXU medical records to FHIR HL7 Standards Must possess strong analytical, technical, and troubleshooting skills to resolve complex HL7 interface issues as they arise Experience providing software troubleshooting and enhancements to existing system and applications. Experience developing RESTful APIs (or equivalent) Experience with Agile methodologies Source control management, preferably git Secure coding practices Knowledge, Skills, and Abilities of the Software Engineer II Customer focused, driven to help our customers Keen sense of priority and urgency Passionately committed to engineering best practices Self-learner and problem solver Accountability and Ownership
Role & Responsibilities Minimum of 2 years of experience in AR/Denial management or revenue cycle management. Proficiency in medical billing software and denial tracking systems. Strong problem-solving and analytical skills. Ability to effectively communicate with payers to negotiate claim resolutions. Attention to detail and accuracy in data analysis and reporting. Associate degree in healthcare administration or related field (preferred). Please Note Location: -Vadodara, Gujarat ( Work from Office only ) Shift:- Night/US
Job Description Qualifacts is a leading provider of behavioral health software and SaaS solutions for clinical productivity, compliance and state reporting, billing, and business intelligence. Its mission is to be an innovative and trusted technology and end-to-end solutions partner, enabling exceptional outcomes for its customers and those they serve. Qualifacts comprehensive portfolio, including the CareLogic®, Credible™, and InSync® platforms, spans and serves the entire behavioral health, rehabilitative, and human services market supporting non-profit Certified Community Behavioral Health Clinics (CCBHC) as well as for-profit large enterprise and small business providers. Qualifacts has a loyal customer base, with more than 2,500 customers representing 75,000 providers serving more than 6 million patients. Qualifacts was recognized in the 2022 and 2023 Best in KLAS: Software and Services report as having the top ranked Behavioral Health EHR solutions. If you want to work inside an atmosphere where innovation has purpose, and your ambition works to support our customers and those they serve, please apply today! This is an onsite position, 5 days/week, in the Vadodara office, Time, NIGHT SHIFT. Hours are 6:30 pm-3:30 am IST, Remote applicants will not be considered. Summary of RCMS AR Specialist II The RCM AR Specialist Level 2 performs more advanced AR/Denial management tasks compared to Level 1. AR Specialist II handles complex denial issues, actively engage in payer calls to negotiate resolutions, and provide guidance to junior associates. Responsibilities for the RCMS AR Specialist II The roles and responsibilities may encompass a broad spectrum, extending beyond the following tasks: Pursuing Accounts Receivable (AR) follow-ups, involving interactions with insurance companies, utilizing website resources, and other relevant methods. Scrutinizing and overseeing the historical data of claims. Conducting eligibility verifications. Resubmitting claims as necessary. Updating demographic and insurance information. Addressing escalated issues and identifying trends. Upholding and monitoring Quality scores and accuracy levels. Maintaining comprehensive logs of AR issues. Achieving set Turnaround Time (TAT) and adhering to quality standards. Adhering to established practice guidelines. Monitoring personal productivity, tracking day-to-day task workloads. Undertaking any other duties as required Knowledge, Skills, and Abilities of the RCMS AR Specialist II Proficiency in medical billing software and denial tracking systems. Strong problem-solving and analytical skills. Ability to effectively communicate with payers to negotiate claim resolutions. Leadership skills and ability to work independently. • Attention to detail and accuracy in data analysis and reporting. Qualifications of the AR Specialist II Min. 2 years of experience in AR/Denial management or Revenue Cycle Management, US Healthcare. Bachelor’s degree in healthcare or related field (or equivalent experience)
Qualifacts is a leading provider of behavioral health software and SaaS solutions for clinical productivity, compliance and state reporting, billing, and business intelligence. Its mission is to be an innovative and trusted technology and end-to-end solutions partner, enabling exceptional outcomes for its customers and those they serve. Qualifacts comprehensive portfolio, including the CareLogic, Credible, and InSync® platforms, spans and serves the entire behavioral health, rehabilitative, and human services market supporting non-profit Certified Community Behavioral Health Clinics (CCBHC) as well as for-profit large enterprise and small business providers. Qualifacts has a loyal customer base, with more than 2,500 customers representing 75,000 providers serving more than 6 million patients. Qualifacts was recognized in the 2022 and 2023 Best in KLAS: Software and Services report as having the top ranked Behavioral Health EHR solutions. Job Description The role focuses on maintaining Salesforce data quality and integrity through cleaning, validation, and compliance with governance policies. Responsibilities include routine audits, managing duplicates, training teams on best practices, and implementing automation tools like Ring Lead and Data Loader. The role involves collaboration across departments, ensuring data alignment with business structures, and tracking KPIs to identify and resolve recurring issues. Strong CRM expertise, analytical skills, attention to detail, and effective communication are essential for success in this position Essential Job Responsibilities Data Quality and Hygiene Clean and validate Salesforce data by removing duplicates, correcting errors, and ensuring completeness. Enforce data entry standards, including naming conventions and formatting rules. Monitoring and Auditing Conduct routine data integrity audits and monitor changes to detect unauthorized modifications. Manage duplicate identification and merging processes. Governance and Compliance Implement and enforce data governance policies. Ensure compliance with regulations like GDPR and CCPA. Collaboration and Training Work with sales, marketing, and customer success teams to address data issues. Train Salesforce users on best practices for data entry and maintenance. Automation and Tools Management Use tools like RingLead and Data Loader to streamline data cleaning. Create automated workflows and validation rules to improve data accuracy. Performance Tracking Track KPIs like data accuracy, duplicate rates, and completeness. Report recurring issues and recommend long-term solutions. Proactive Data Management Enhance data quality with third-party enrichment and lifecycle updates. Ensure alignment of account and lead data with territory structures. Testing and Quality Assurance Test data workflows, integrations, and system updates for accuracy. Validate data exchange between Salesforce and other systems. Knowledge, Skills, and Abilities Strong knowledge of CRM systems, particularly Salesforce, with the ability to integrate external data for seamless reporting and analysis. Exceptional analytical skills with the ability to interpret complex data sets and provide strategic recommendations. Ability to manage multiple tasks simultaneously, driving them to successful completion with minimal oversight. Excellent communication skills, with the ability to clearly articulate complex concepts to both technical and non-technical audiences. High degree of precision and attention to detail in all work. Ability to work autonomously in a fast-paced environment, adapting to changing priorities and deadlines. Work Experience - 5+ years into Salesforce Shift Time - 3 PM to 12 AM IST Work from office from Vadodara Location
NIGHT SHIFT. AND WORK FROM OFFICE. Duties and Responsibilities Assist with user and license management including new user setup/deactivation, roles, profiles, permissions, public groups, OWD, sharing rules. Participate in the internal customer/user request intake process, document stakeholder requirements, and design and deliver solutions in partnership with Enterprise Technology leadership. Contribute to the systems documentation and technical maps. Assist with QA (Quality Assurance) activities, and where appropriate, UAT (User Acceptance Testing) activities, for the deployment of new functionality. Handle user support tickets related to the platform. Assist with new user and ongoing user training. Participates in Scrum ceremonies. Experience Required Experience with Sales Cloud, Service Cloud and Experience Cloud (Community). Familiar with Salesforce Flows and APEX code. Ability to use Microsoft Excel to assess, manipulate, and analyze data. Ability to troubleshoot and perform Root Cause Analysis on application issues. Proven ability to think critically, analyze data, make tough decisions, and solve complex problems. Ability to effectively cope with change and ambiguity to find ways to advance work and projects. Clearly conveys thoughts, both written and verbally, listening attentively and asking questions for clarification and understanding; ability to communicate with all levels of the organization. Exceptionally organized, adept at time management and prioritization. Ability to manage multiple concurrent projects and drive projects to completion with minimal guidance. One year of experience preferred with sales cloud.
Qualifacts is a leading provider of behavioral health software and SaaS solutions for clinical productivity, compliance and state reporting, billing, and business intelligence. Its mission is to be an innovative and trusted technology and end-to-end solutions partner, enabling exceptional outcomes for its customers and those they serve. Qualifacts comprehensive portfolio, including the CareLogic®, Credible™, and InSync® platforms, spans and serves the entire behavioral health, rehabilitative, and human services market supporting non-profit Certified Community Behavioral Health Clinics (CCBHC) as well as for-profit large enterprise and small business providers. Qualifacts has a loyal customer base, with more than 2,500 customers representing 75,000 providers serving more than 6 million patients. Qualifacts was recognized in the 2022 and 2023 Best in KLAS: Software and Services Report as having the top ranked Behavioral Health EHR solutions. The Opportunity: We are seeking a highly skilled and certified SQL Server DBA to join our team. The ideal candidate will have extensive experience managing high-availability environments, optimizing performance, and participating/leading cloud-based database migrations. This role requires strong technical expertise, excellent communication skills, and the ability to work both independently and collaboratively . Your Responsibilities: Manage the installation, configuration, and maintenance of SQL Server instances. Ensure high availability and disaster recovery solutions (e.g., Always On). Monitor performance, identify bottlenecks, improvement opportunities, and proactively tune queries and configurations. Apply patches and updates with minimal disruption. Deploy SQL scripts to multiple databases using 3rdparty or custom tools. Debug and troubleshoot issues, collaborating with development teams. Automate routine tasks using scripts. Refresh non-production environments from production backups. Enforce database security and compliance policies. Design and implement backup and restore strategies/policies. Plan and execute database migrations (hardware, software, cloud) ensuring data consistency and integrity. Develop and maintain documentation for procedures, diagrams and technical specifications, to facilitate knowledge sharing and ensure compliance. Perform daily and operational database tasks. Be available for on-call support as needed. Qualifications : High intermediate to advanced English level. Expertise in SQL Server installation, configuration, security, patching and updates. Proficiency in backup, restore, recovery, and maintenance tasks. Strong skills in query tuning and indexing (with T-SQL). Experience with Always On High Availability solutions. Ability to troubleshoot and resolve complex database issues. Familiarity with ticketing systems and on-call support. Ideal experience with AWS, including database migration and Aurora MySQL. Ideal PowerShell scripting experience for task automation. Ideal familiarity with SSIS and SSRS. Ideal working knowledge of New Relic and SQL Sentry.