Support Specialist

Key Responsibilities:

Day-to-day monitoring, troubleshooting, and maintenance of Trend Micro products (Vision One, CREM, E-mail security etc.).

Threat detection and remediation with complete ownership.

Regular Policy review, re-configuration, and fine tuning as per industry best practices along with OEM and Japan insights.

Regular Patch and signature updates.

Coordination with Trend Micro TAM and support team for critical & escalated issues then apply the suggested fix.

Log review and daily/weekly/monthly report generation then share with respective operating companies. Do setup meetings for further explanation/action until remediation & final issue closure.

Coordination with all Panasonic domain companies.

Maintain Weekly status reports, Incident, and request resolution logs & Configuration change documentation.

Required Skills & Qualifications:

Certified and experienced in Trend Micro endpoint and server security solutions.

Minimum 68 years of relevant experience.

Should have exposure to handling mid-to-large enterprise environments.

Preferred Certifications:

Trend Micro Certified Professional for Vision One / XDR

Trend Micro Certified Professional for CREM

CompTIA Security+

Good foundation for cybersecurity practices

ITIL Foundation v4