Support Specialist

Role: Support Specialist – Horizon VDI

Location: Remote in India

Duration: 12 months

Key Responsibilities

Provide Level 1–3 support for Horizon VDI user issues, including session performance, access, printing,

and profile-related incidents

Create, maintain, and update golden images for various user groups, including application packaging,

patching, and configuration

Education:

Associate or Bachelor's degree in Computer Science, Information Technology, or a related field.

Preferred Certification(s): VMware Certified Professional – Desktop and Mobility (VCP-DTM).

Required Experience:

2+ years in IT support roles with at least 1 year supporting VDI environments

Experience supporting VMware Horizon View (7.x or 8.x), including Connection Server, Composer, and Agent

Experience with Windows desktop OS (Windows 10/11), Active Directory, and group policies

Proficiency with tools like Horizon Administrator/Console, vSphere Client, and basic PowerShell scripting

Preferred Experience:

3+ years supporting end-user computing or VDI in enterprise environments

Deep experience creating and maintaining golden images including app installs, optimizations, and Windows updates

Please share resume to ramya.k@sstech.us