Support Specialist

This Position reports to: Digital Platform Operations Specialist

Job Description: Support Engineer APM, MES, OPC & Industrial Systems

Role Overview:

• We are looking for a Support Engineer with strong industry experience across asset performance management, MES systems, OPC communications, instrumentation, and basic Azure cloud technologies.
• The ideal candidate should have hands-on exposure to multiple industrial domains, excellent debugging skills, and the ability to support complex customer environments.

Key Responsibilities:

• Provide technical support for Asset Performance Management (APM) solutions, MES applications, and industrial automation systems.
• Troubleshoot issues related to OPC (UA/DA), data acquisition, instrumentation, and field device communication.
• Perform root-cause analysis, identify corrective actions, and ensure timely resolution of customer-reported issues.
• Work with cross-functional teams to validate configurations, deployments, and integrations across industrial systems.
• Support cloud-based deployments and monitoring tasks on Azure (VMs, storage, networking basics).
• Assist with incident management, ticket handling, and escalation processes while maintaining high-quality documentation.
• Engage with customers professionally to understand problems, reproduce scenarios, and provide effective solutions.
• Analyze logs, monitor performance data, and support debugging across software, hardware, and network layers.
• Contribute to continuous improvement by sharing insights on product behavior, recurrent issues, and best practices.
• Adapt to different customer environments across industries such as oil & gas, marine, manufacturing, energy, and utilities.

Required Skills & Experience:

• Industry experience in support or maintenance roles dealing with APM, MES, or industrial automation solutions.
• Strong understanding of OPC (UA/DA), SCADA systems, instrumentation, and field sensors.
• Basic knowledge of Azure cloud components (VMs, storage accounts, networking, monitoring).
• Good debugging and problem-solving skills with a methodical and analytical approach.
• Experience working with logs, monitoring tools, and troubleshooting workflows.
• Exposure to various industrial sectors and ability to adapt to diverse operational environments.
• Good communication skills and customer-facing experience.
• Ability to work independently and collaboratively in a fast-paced support environment.

Preferred Qualifications:

• Knowledge of APM analytics, vibration monitoring, or reliability engineering concepts (nice to have).
• Understanding of databases, APIs, or integration flows.
• Experience with DevOps or cloud monitoring tools (desirable).
• Certifications in Azure Fundamentals or related fields are a plus.