Support Specialist

Company Description

SilicOcean LLP is a global independent distributor of semiconductor ICs, passives, interconnects, microchips, microprocessors, and computer components. We pride ourselves on delivering best-in-class services and competitive pricing to clients worldwide. Always committed to quality and efficiency, we support clients with a seamless procurement process. For inquiries, please reach us at [HIDDEN TEXT].

Role Description

This is a full-time on-site role based in Indore. The Support Specialist will handle technical support tasks, troubleshoot technical issues, assist customers with inquiries, and provide reliable customer support. The Specialist will work collaboratively to resolve problems efficiently and ensure customer satisfaction.

Qualifications

• Strong Analytical Skills, essential for evaluating issues and implementing effective solutions
• Proficiency in Technical Support and Troubleshooting to resolve hardware and software-related challenges
• Exemplary Customer Support and Communication skills to assist clients effectively and professionally
• Ability to prioritize tasks, think critically, and adapt to changing situations
• Relevant experience in a similar role or technical field is preferred
• Degree or certification in a relevant technical or customer service-related field is a plus
• Proficiency with standard support tools and platforms