Support Specialist

We are looking for a proactive, empathetic, and customer-focused Support Specialist to support our growing customer base. The ideal candidate should have strong communication skills, excellent problem-solving ability, and a passion for improving customer experience. This role includes onsite support, strong communication skills and a pleasant demeanour, and coordination with internal teams.

Responsibilities & Duties:

Customer Support & Issue Resolution:

• Provide onsite support for Cflow and related portals.
• Troubleshoot customer issues and queries through email, calls, and meetings.
• Categorize, prioritize, and respond promptly to customer requests.
• Ensure timely resolution of technical and functional issues.

Cflow Process Support:

• Support in requirements analysis and creation of new workflows.
• Assist in configuration, testing, and validation of workflows.
• PMO-related reporting and documentation will be an added advantage.

Customer Success & Product Improvement:

• Guide users in effectively using Cflow and related applications.
• Identify recurring issues and share insights with the Product and Engineering teams.
• Advocate for customers by highlighting areas where improvements or new features are needed.
• Maintain strong process knowledge and ensure compliance.

Content & Knowledge Base Management:

• Create, update, and improve help documentation and support articles.
• Suggest new knowledge base content to reduce repetitive queries.
• Provide internal feedback to improve product usability and support experience.

Stakeholder Management:

• Act as the face of Cavintek at customer location.
• Maintain strong professional relationships with teams and partners.
• Communicate updates, risks, and dependencies clearly to internal teams.

Qualifications & Skills:

• 1–3 years of experience in technical customer support, help desk, or application support.
• Strong written and verbal communication skills in English.
• Ability to multitask, prioritize tickets, and handle time-sensitive tasks.
• Good understanding of business processes or workflow-based systems.
• Ability to explain complex technical concepts clearly and simply.
• Self-driven, detail-oriented, and eager to take ownership.
• Willingness to learn, adapt, and work closely with customer teams.

Job Types: Full-time, Permanent

Pay: ₹20,000.00 - ₹30,000.00 per month

Benefits:

• Health insurance
• Provident Fund

Work Location: In person