Support Specialist

You have an exceptional opportunity to join Naehas, a fast-paced Software as a Service (SaaS) company based in Silicon Valley, which is revolutionizing the world of data-driven customer experience. By delivering personalized products and services efficiently, Naehas is working with some of the largest financial services customers globally and is in a phase of growth. The company places high value on its people and culture, ensuring that employee contributions are recognized and voices are heard. **Role Overview:** As a Support Specialist at Naehas, your primary responsibility will be to provide basic technical support and assistance to customers through e-mail and web conferences. You will offer preventive maintenance and configuration recommendations to enhance product usability, performance, and customer satisfaction. By collaborating with stakeholders, you will analyze customer service needs and coordinate with other departments to deliver effective solutions. Your role will involve developing a deep understanding of the Naehas Platform to address complex inquiries with attention to detail. **Key Responsibilities:** - Provide basic technical support and assistance to customers via e-mail and web conference - Offer preventive maintenance and configuration recommendations to enhance product usability - Analyze customer service needs and collaborate with other departments to deliver appropriate solutions - Develop a deep understanding of the Naehas Platform to resolve complex inquiries effectively **Qualifications Required:** - 1-3 years of experience in SaaS customer support, preferably in a B2B environment - Experience in supporting financial institutions, fintech, or banking software - Proven ability to manage support tasks and collaborate with product and engineering teams - Helpful: Experience with programming languages such as HTML, CSS, MYSQL, Java, Python **Additional Details:** Naehas offers a competitive compensation package and a full suite of benefits, including health, vision, dental, and retirement plans. The company fosters a casual workplace that values and respects the ideas of each employee. With the agility of a growing start-up environment, Naehas also provides flexible work arrangements. If you resonate with our values of reality, ownership, courage, trust, curiosity, flexibility, and integrity, we look forward to meeting you and exploring this opportunity together.,