Store Manager

Key Responsibilities:

• ​Operations and Sales Management
• ​Oversee all daily bakery operations, ensuring smooth and efficient service from opening to closing.
• ​Drive sales and profitability through effective merchandising, customer service, and local marketing initiatives.
• ​Manage inventory, including ordering, receiving, and rotating stock to minimize waste and ensure product freshness.
• ​Ensure the presentation of all products, displays, and the overall store environment meets the high standards of the Basque Bakery brand.
• ​Handle cash management, daily reconciliation, and financial reporting accurately.
  

Team Leadership and Development:

• ​Recruit, train, mentor, and motivate a high-performing team of bakers, counter staff, and support personnel.
• ​Create and manage weekly staff schedules efficiently to ensure adequate coverage during peak hours.
• Conduct regular performance reviews and provide constructive feedback and coaching to all team members.
• Foster a positive, collaborative, and professional work environment.
  

Customer Experience:

• ​Ensure all customers receive exceptional and welcoming service, fostering a loyal customer base.
• ​Proactively resolve customer complaints and issues with professionalism and a solutions-oriented approach.
• Gather customer feedback to identify areas for improvement in products and service.
  

Compliance and Quality Control:

• ​Strictly enforce food safety, hygiene, and sanitation standards in compliance with FSSAI regulations and internal policies.
• ​Maintain the highest quality standards for all baked goods, ensuring consistency in taste, appearance, and presentation.
• ​Manage store maintenance and ensure all equipment is in good working order.
  

Required Qualifications:

• ​Experience: Minimum of 2-5 years of management experience in a high-volume retail, cafe, or food service environment, preferably in a bakery or patisserie.
• Education: Bachelor's degree in Hospitality Management, Business Administration, or a related field is preferred.
  

Skills

• ​Strong leadership and team-building abilities.
• ​Excellent communication (English and local language knowledge is a plus) and interpersonal skills.
• ​Proficiency in POS systems, inventory software, and basic computer applications (MS Office/Google Workspace).
• ​Proven financial acumen and experience with budgeting, P&L, and cost control.
• ​A deep passion for food, baking, and customer service.
• ​Availability: Must be able to work flexible hours, including early mornings, evenings, weekends, and public holidays, as required by the business.
  

Benefits:

• Competitive Salary.
• ​Opportunities for professional development and growth within the company.
• ​Employee discount on all Basque Bakery products.