Job Title: Guest Experience Executive Location: Bengaluru Urban Company: Basque Bakery Employment Type: Full-Time - On Site About Basque Bakery At Basque Bakery , we believe that dessert is an art form. Known for crafting the world’s finest cheesecakes, we blend time-honored technique with exacting precision, using only the most exceptional ingredients. Each creation is a reflection of our unwavering commitment to excellence elegantly simple, yet deeply sophisticated. Our bakery is more than a destination it is a sanctuary of indulgence, where passion meets perfection. The Opportunity We are seeking a refined and guest-focused Guest Experience Executive to join our front-of-house team. In this role, you will represent the essence of the Basque Bakery experience - gracious, seamless, and elevated. You will be the first impression and final memory for each guest, delivering moments of warmth, ease, and understated luxury. Key Responsibilities Welcome guests with genuine hospitality and polished professionalism, ensuring each interaction reflects the brand’s refined ethos Curate a thoughtful, elevated experience for every customer, from walk-ins to loyal clientele and special requests Guide guests through our offering with knowledge and enthusiasm, conveying the craftsmanship behind every cheesecake Coordinate reservations, orders, and bespoke experiences with precision and care Serve as the liaison between front-of-house and kitchen to ensure flawless service and product presentation Respond to guest feedback with composure, empathy, and brand-appropriate resolution Maintain impeccable visual and experiential standards throughout the guest journey Support private events, tastings, and seasonal activations with grace and meticulous attention to detail Who You Are A hospitality professional with at least 2 years of experience in luxury retail, fine dining, or premium service environments Naturally warm, articulate, and attentive to the finer details of guest engagement Passionate about craftsmanship, flavor, and delivering meaningful experiences Poised and polished in presentation, with strong organizational and communication skills Comfortable working in a fast-paced, high-touch setting while maintaining a sense of calm and composure Tech-savvy and proficient in POS and reservation systems Committed to excellence, with a mindset of continuous improvement and hospitality as a calling What We Offer At Basque Bakery, you will be part of a passionate team dedicated to redefining dessert at the highest level. We offer competitive compensation, opportunities for growth, and the rare chance to contribute to a brand that blends culinary artistry with timeless elegance. To Apply If you’re inspired by precision, passion, and the pursuit of perfection and you believe every guest experience should be as carefully crafted as the desserts we serve, we invite you to apply today.
We are looking for a highly motivated and experienced Store Manager to lead our team and manage the day-to-day operations of our Basque Bakery in the vibrant Koramangala neighborhood of Bangalore. The ideal candidate will have a passion for high-quality food, excellent leadership skills, and a proven track record in retail or food service management. Key Responsibilities: Operations and Sales Management Oversee all daily bakery operations, ensuring smooth and efficient service from opening to closing. Drive sales and profitability through effective merchandising, customer service, and local marketing initiatives. Manage inventory, including ordering, receiving, and rotating stock to minimize waste and ensure product freshness. Ensure the presentation of all products, displays, and the overall store environment meets the high standards of the Basque Bakery brand. Handle cash management, daily reconciliation, and financial reporting accurately. Team Leadership and Development: Recruit, train, mentor, and motivate a high-performing team of bakers, counter staff, and support personnel. Create and manage weekly staff schedules efficiently to ensure adequate coverage during peak hours. Conduct regular performance reviews and provide constructive feedback and coaching to all team members. Foster a positive, collaborative, and professional work environment. Customer Experience: Ensure all customers receive exceptional and welcoming service, fostering a loyal customer base. Proactively resolve customer complaints and issues with professionalism and a solutions-oriented approach. Gather customer feedback to identify areas for improvement in products and service. Compliance and Quality Control: Strictly enforce food safety, hygiene, and sanitation standards in compliance with FSSAI regulations and internal policies. Maintain the highest quality standards for all baked goods, ensuring consistency in taste, appearance, and presentation. Manage store maintenance and ensure all equipment is in good working order. Required Qualifications: Experience: Minimum of 2-5 years of management experience in a high-volume retail, cafe, or food service environment, preferably in a bakery or patisserie. Education: Bachelor's degree in Hospitality Management, Business Administration, or a related field is preferred. Skills : Strong leadership and team-building abilities. Excellent communication (English and local language knowledge is a plus) and interpersonal skills. Proficiency in POS systems, inventory software, and basic computer applications (MS Office/Google Workspace). Proven financial acumen and experience with budgeting, P&L, and cost control. A deep passion for food, baking, and customer service. Availability: Must be able to work flexible hours, including early mornings, evenings, weekends, and public holidays, as required by the business. Benefits: Competitive Salary. Opportunities for professional development and growth within the company. Employee discount on all Basque Bakery products.