Please mail your resume to hr@moksharetails.com mentioning Sr. Ex- FM, Sr. Ex MM and Sr. Ex LM
openings are only for MUMBAI
Role Overview
Sr. Executive – SCM (Last Mile)
Key Responsibilities
Last-Mile Operations Management
- Ensure on-time and accurate delivery of customer/retailer orders within SLA.
- Monitor delivery exceptions, escalate proactively, and implement corrective actions.
Coordination & Execution
- Work closely with warehouse, logistics, and sales teams to ensure seamless handover of dispatches.
- Track shipments and proactively communicate delays/updates to internal and external stakeholders.
Vendor & Partner Management
- Manage 3rd party logistics (3PL) partners and ensure adherence to service quality metrics.
- Drive performance reviews with delivery partners to improve reliability and efficiency.
Customer Experience (CX)
- Resolve last-mile issues such as delayed deliveries, RTOs, and damages.
- Act as the first point of contact for escalations related to delivery and fulfillment.
Reporting & Analysis
- Track KPIs like On-Time Delivery (OTD), Delivery TAT, and Cost per Delivery.
- Share regular MIS and performance dashboards with leadership to drive improvements.
Qualifications & Requirements
Experience:
- 2 to 4 years of experience in last-mile logistics, e-commerce, consumer durables, or FMCG distribution.
- Hands-on exposure to working with 3PL partners and delivery management systems.
Skills:
- Strong operational and coordination skills with problem-solving ability.
- Proficiency in MS Excel and logistics tracking tools.
- Ability to multitask and manage daily exceptions under pressure.
Travel Willingness:
- Open to regular field visits and partner site audits.
Added Success Factors:
- Prior experience in B2B or marketplace last-mile delivery operations will be an advantage.
Position
Location
Department
Pkg 5LPA- 8LPA P.A.
About the Company
Moksha Retails Global Private Limited is a retail-technology and distribution start-up company, headquartered in Bangalore, India. The company has recently acquired the assets of Arzooo, a retail-tech start-up in the Consumer Durables space. The company owns exclusive assets like the Retail B2B tech marketplace for Consumer Durables, B2C marketplace – GoStor, and a brand – NU in the consumer durables category.
The key investors in the company are Moksha Group, a prominent Mumbai-based business house operating multiple businesses in Fintech, Distribution and Supply Chain domains. The start-up is backed by investors such as Trifecta Capital, Alteria Capital and CapSave Ventures, among others.
The vision of the company is to become the largest integrated partner in the Consumer Durables and Electronics space in India, by connecting supply and demand partners and leveraging technology. With the help of digital tools and supply chain solutions, we aim to offer the widest range of consumer durables, small appliances, and consumer electronics products of top Indian and international brands, as well as our own brand NU, to offline and online retail partners across India.
About the Role:
Executive / Sr. Executive – SCM Mid Mile
Key Responsibilities:
- Execute and monitor
mid-mile logistics operations
as per daily schedules. - Coordinate with
transport vendors, drivers, and warehouse teams
for timely dispatch and delivery. - Track shipments and ensure
adherence to SLAs (On-Time, In-Full)
. - Assist in
route planning and vehicle allocation
for cost-effective operations. - Maintain and update
MIS/reports
on transit status, delays, and exceptions. - Support the team in resolving
operational issues
related to mid-mile movements. - Ensure compliance with
safety, quality, and company guidelines
. - Work closely with First Mile and Last Mile teams for
seamless handovers
.
Requirements:
- Graduate in
Supply Chain, Logistics, or related field
(MBA/PGDM preferred but not mandatory). - 1–4 years of experience in
mid-mile / line haul / logistics operations
(e-commerce, retail, or 3PL preferred). - Good knowledge of
transportation/logistics processes
. - Strong
coordination, communication, and follow-up skills
. - Proficiency in
MS Excel / Google Sheets / TMS tools
. - Ability to work in a
fast-paced environment
with attention to detail.
What We Offer:
- Exposure to
end-to-end e-commerce supply chain
. - Opportunity to learn and grow in a
dynamic logistics environment
. - Competitive salary and career progression.
Role Overview
Sr. Executive – First Mile
Key Responsibilities
First Mile Operations
- Coordinate pickups from brands, OEMs, and suppliers to fulfilment centres/warehouses.
- Track shipments and ensure on-time and accurate inwarding of stocks.
- Monitor order placement, tracking, and escalation for delayed or defective shipments.
Vendor & Partner Coordination
- Work with vendors to ensure compliance with shipping requirements and documentation.
- Liaise with 3PL logistics partners for vehicle placement, pickup scheduling, and timely movement of goods.
- Highlight and resolve issues related to order discrepancies or poor-quality inventory.
Inventory & Supply Support
- Ensure timely updating of inward stock status in systems.
- Support allocation of inwarded inventory against orders to avoid delays.
- Assist in identifying slow-moving or damaged stock and escalate for corrective action.
Operational Reporting
- Maintain daily MIS reports on pickups, inwards, delays, and exceptions.
- Support managers with data for demand forecasting, stock planning, and vendor performance evaluation.
Cross-functional Coordination
- Work closely with sales, warehouse, and mid-mile teams for smooth supply chain flow.
- Ensure issues raised by retailers or internal teams are resolved promptly.
Qualifications & Requirements
- Graduate in
Supply Chain, Logistics, Business, or related field
. - 2–4 years of experience in
first-mile/SCM operations
, preferably in e-commerce, consumer durables, FMCG, or retail distribution. - Good knowledge of
logistics processes and vendor coordination
. - Proficiency in
MS Excel, ERP, or TMS tools
. - Strong follow-up, coordination, and problem-solving skills.
- Willingness to travel occasionally for operational requirements.
What We Offer
- Opportunity to grow in a
fast-paced e-commerce and retail-tech supply chain environment
. - Exposure to
end-to-end logistics and vendor management
. - Competitive compensation and career growth prospects.
Please mail your resume to hr@moksharetails.com mentioning Sr. Ex- FM, Sr. Ex MM and Sr. Ex LM
