SR. EXECUTIVE - HUMAN RESOURCES

Reporting: L1 – PM, L2 AM HR Ops Handling a staff strength of 300-400 Key Responsibilities Initiate and complete Onboarding activities, Joining Formalities (Id Creations, documentation, etc) exit formalities and complete all the Full & Final statements. Create Job Codes, Prepare Offer Letters, Appointment Letters & sharing with Employees Maintain and update Employee records and other relevant details like employee documents/ bank details/ Residence details/ family details. Issuing Relieving/appraisal / PIP/ Warning/ Termination/ HR Letters to the employees Responsible for all employee communication such as Initial Inductions, HR connects, Manage Statutory Compliance (EPF, ESIC, Gratuity) and coordinate with Vendor for the same Maintain all personnel policies and procedures and provide guidance and interpretation to staff. To be a SPOC for employees and client. Manage employees’ queries / concerns / grievances by coordinating with the concerned person / department to give resolutions. Managing the Monthly, Weekly Daily Report to be shared with the key stakeholders. Drive engagement initiatives for employees. Coordinate with Talent Acquisition and Operations/ Client team to close open positions Coordinate and monitor client's Outstanding and billing Managing Monthly SLA and ensuring to adhere to the timeline of salary payout. Monitoring of turnaround times for closure of query Client invoicing administrative tasks Client coordination and ops related adhoc tasks & ensuring the given TAT for closure. Reporting & Communication End to End ensuring day to day ops Timely Billing & Payments Driving & Ensuring 100% attendance and reporting through application Handling client queries & escalations and ensuring timely closure along with support function coordination Ensuring 90%+ adherence on Client C Sat Surveys Education: UG - Any Graduate / PG: Any Postgraduate Job Specific requirements: Team Management and networking, Client Servicing, HR ops awareness and understanding.