Responsibilities:-
- Manage end-to-end processing tasks including reviewing documents, activating profiles, offer letter creation and raising support tickets
- Coordinate post-orientation steps for new hires
- Communicate professionally via email and respond promptly to internal and external queries
- Perform quality checks and self-audit work to maintain high accuracy
- Collaborate with clients to understand expectations and deliver accordingly
- Support team quality by reviewing peer deliverables for accuracy
- Resolve queries independently using available documentation and guidelines
- Handle multiple tasks efficiently and meet all assigned deadlines
- Create and share reports as and when required.
- Demonstrate a customer-focused approach in all tasks
- Work effectively with a diverse team across locations
Team Work:
- Collaborate with team members to enhance overall performance and ensure adherence to quality standards
- Provides support identifying and eliminating errors, fostering zero-defect culture
- Engages in continuous professional development to stay updated on best practices, industry standards, and quality methodologies
- Demonstrates strong interpersonal and communication skills to effectively manage relationships with team members and clients
- Strong interpersonal people management skills & client management skills.
- Exercises sound decision-making and strategic thinking to recommend actionable plans that drive quality improvements and align with organizational goals
Time Management
- Responds promptly and thoroughly to requests, findings, and communications
- Effectively manages multiple tasks ensuring timely completion with accuracy
- Ensures 100% adherence to deadlines for reports, audits, and process evaluations, maintaining compliance with SLAs and organizational standards
- Meets 100% of external deadlines.
Responsibilities:-Manage end-to-end processing tasks including reviewing documents, activating profiles, offer letter creation and raising support ticketsCoordinate post-orientation steps for new hiresCommunicate professionally via email and respond promptly to internal and external queriesPerform quality checks and self-audit work to maintain high accuracyCollaborate with clients to understand expectations and deliver accordinglySupport team quality by reviewing peer deliverables for accuracyResolve queries independently using available documentation and guidelinesHandle multiple tasks efficiently and meet all assigned deadlinesCreate and share reports as and when required.Demonstrate a customer-focused approach in all tasksWork effectively with a diverse team across locationsTeam Work:Collaborate with team members to enhance overall performance and ensure adherence to quality standardsProvides support identifying and eliminating errors, fostering zero-defect cultureEngages in continuous professional development to stay updated on best practices, industry standards, and quality methodologiesDemonstrates strong interpersonal and communication skills to effectively manage relationships with team members and clientsStrong interpersonal people management skills & client management skills.Exercises sound decision-making and strategic thinking to recommend actionable plans that drive quality improvements and align with organizational goalsTime ManagementResponds promptly and thoroughly to requests, findings, and communicationsEffectively manages multiple tasks ensuring timely completion with accuracyEnsures 100% adherence to deadlines for reports, audits, and process evaluations, maintaining compliance with SLAs and organizational standardsMeets 100% of external deadlines.
- Bachelor s degree (required)
- 1-2 years of experience in HR Operations, specifically in offer management (preferably for the US region)
- Familiarity with HR administrative processes, ATS, and HRIS tools
- Proficiency in MS Office (Word, Excel) and Adobe Acrobat
- Strong verbal and written communication skills
- Experience in creating and handling Excel reports
Bachelor s degree (required)1-2 years of experience in HR Operations, specifically in offer management (preferably for the US region)Familiarity with HR administrative processes, ATS, and HRIS toolsProficiency in MS Office (Word, Excel) and Adobe AcrobatStrong verbal and written communication skillsExperience in creating and handling Excel reports
