Responcibilities Manage end-to-end processing tasks including reviewing documents, activating profiles, offer letter creation and raising support tickets Coordinate post-orientation steps for new hires Communicate professionally via email and respond promptly to internal and external queries Perform quality checks and self-audit work to maintain high accuracy Collaborate with clients to understand expectations and deliver accordingly Support team quality by reviewing peer deliverables for accuracy Resolve queries independently using available documentation and guidelines Handle multiple tasks efficiently and meet all assigned deadlines Create and share reports as and when required. Demonstrate a customer-focused approach in all tasks Work effectively with a diverse team across locations Team Work Collaborate with team members to enhance overall performance and ensure adherence to quality standards Provides support identifying and eliminating errors, fostering zero-defect culture Engages in continuous professional development to stay updated on best practices, industry standards, and quality methodologies Demonstrates strong interpersonal and communication skills to effectively manage relationships with team members and clients Strong interpersonal people management skills & client management skills. Exercises sound decision-making and strategic thinking to recommend actionable plans that drive quality improvements and align with organizational goals Time Management Responds promptly and thoroughly to requests, findings, and communications Effectively manages multiple tasks ensuring timely completion with accuracy Ensures 100% adherence to deadlines for reports, audits, and process evaluations, maintaining compliance with SLAs and organizational standards Meets 100% of external deadlines. Qualifications Bachelor’s degree (required) 1–2 years of experience in HR Operations, specifically in offer management (preferably for the US region) Familiarity with HR administrative processes, ATS, and HRIS tools Proficiency in MS Office (Word, Excel) and Adobe Acrobat Strong verbal and written communication skills Experience in creating and handling Excel reports Must have skills Excel Skills good communication ATS and HRMS Tool knowldge
Role Summary Reporting to the Head of Finance, the Payroll Data Specialist will manage the monthly adjustments for a multi-site organisation. They will be responsible for the input and verification of the payroll for Unifi Aviation UK, Unifi Aviation Ireland and Up & Away Aviation Detailing, processing in a timely manner, using an outsourced payroll bureau. The role holder will ensure all payroll information is completed accurately and in a timely manner. Key Responsibilities Payroll Data Processing Manage the relationship with our payroll bureau Oversee the input of all data from Kronos into the payroll portal Manage the data input of forecast hours paid Processing of prior month adjustments eg advances and other adjustments Processing of Leavers’ Holidays and withholding of monies for Returns of Passes and/or Uniforms Manage the mid month adjustments of pay as an interim until full integration of systems capabilities is live Monitoring and maintaining the helpdesk ticketing system– ensuring issues assigned to the payroll function are resolved and/or escalated where necessary in a timely manner Query resolution – investigation, solving of payroll discrepancies, communicating findings with internal customers and key stakeholders. Submission of Attachment of Earnings notices to the payroll bureau and request for payments to the Finance Team Maintain a good understanding of pay regulations and working with the payroll bureau to ensure the business remains compliant with current legislation. Review of payroll outputs prior to approval of payroll runs. Manage three payrolls within the One View payroll portal Responsible for any Off-Cycle Payrolls as required Reporting Compiling payroll data and producing payroll reports in line with business requirements using the analysis reports provided by the bureau. Nominal Journal preparation Analysis of payroll variances prior to approval of payroll month on month and investigation with HR Health insurance, company car reporting, other benefits and P11Ds submissions in the interim until this function becomes fully payrolled April 2026 Provide accrual data to finance at month end by 3rd of month Pension Manage all new pension enrolments, postponements, opt-ins and opt-outs Balancing and submission of pension contributions Understanding of pensions regulations in line with Automatic Enrolment Management of pension communications to employees Pension control account reconciliation Other Liaise with HM Revenue & Customs and the Pensions Regulator as required for any queries that should arise and ensure that matters are resolved to full conclusion Work in close collaboration with Operations, HR and Finance team members to ensure a positive employee experience for all employees on the payroll. Liaise with other key stakeholders across the business Ability to continually analyse process, suggest improvements and implement to conclusion Other tasks as required as befits the role and development. Key Skills & Qualifications Advanced skills in Microsoft Excel as minimum; Power Query and/or Power BI desirable Good mathematics to assist with employees pay calculation queries Computer literacy in using Microsoft Office suite Deductive reasoning for analyzing raw payroll data and using it to develop and refine payroll policies Conflict resolution for dealing with disputes between employees and managers pay enquiries Monitor and maintain compliance of internal controls and audit requirements Input into Payroll budgeting and forecasting processes Person Specification High attention to detail and accuracy High levels of integrity and confidentiality Organized work ethic and multi-tasking Written and verbal communication, including active listening and report writing Proven organization skills and ability to prioritize Ability to work on own initiative, hitting deadlines in line with payroll calendar (which can include weekend deadlines in some months) Working autonomously, able to problem solve and demonstrate operational and strategic skills Ability to continuously improve current system or controls Qualifications Graduate in any stream Must have skills Advanced skills in Microsoft Excel Reporting and Dashboard RCA CAPA SOP Writing, Checklist and Various Tracker Preparation Good to have skills Transition Experience
We are seeking a driven problem solver and stakeholder leader with strong techno-functional capabilities, bringing a passion for transforming HR service delivery through innovative HRIS solutions. This role demands more than technical know-how, it requires someone who thrives on improving processes, solving complex challenges, and delivering measurable impact across the employee lifecycle. As a techno-functional expert, you will be at the forefront of evolving our shared services, blending systems knowledge with operational insight to optimize performance, simplify user journeys, and elevate employee experience. You’ll work closely with the cross-functional teams and senior stakeholders to design and embed scalable, future-ready HRIS solutions that support our fast-paced, people-first organization. Your leadership and initiative will directly shape how we deliver HR services, ensuring efficiency, agility, and alignment with our strategic goals. This position focuses on enhancing efficiency and productivity across the shared services landscape by improving processes and systems—particularly through people platforms such as HRIS. The ideal candidate expected to be a self-starter who will bridge the gap between technology and HR operations, driving improvements that directly impact employee experience, operational effectiveness, and service delivery. They will play a critical role in optimizing the employee lifecycle and ensuring the smooth and effective operation of our shared services. Accountabilities:- Individual Contribution Role Drive and priorities' business process Improvement: - Evaluate and analyze current processes across the shared services landscape to identify areas for improvement. Deliver all processes relating to the release management lifecycles of our strategic systems which is not limited to the HRIS but this is at the heart and at a center of any design Develop and implement strategies to optimize processes, ensuring they are both efficient and effective. This includes any manual processes as well as inefficient legacy designs Collaborate with departments to understand their unique challenges and requirements within the employee lifecycle or associated processes. Maintain and project manage the continuous improvement plan and work within digital transformation to input and understand the overall IT roadmap and how it fits within the business roadmap Systems Efficiency & Data governance - Ensure that people platforms, such as HRIS, are correctly configured to support optimized processes. Identify and implement system enhancements to improve functionality and user experience. through security patches and bug fixes Work closely with IT and other stakeholders to integrate systems and streamline operations.in terms of integration options and data flows Training and Documentation Develop comprehensive documentation for optimized processes and systems. Organize the collateral to ensure colleagues are trained on new processes and systems, ensuring they understand and can effectively utilize the tools provided. Drive improved SOPs , user guides and WRGs to Provide ongoing support and training for our colleagues as needed to maintain high levels of efficiency and productivity through SMEs and system administrators Reporting and Metrics:- Develop metrics and reporting tools to measure efficiency improvements and productivity gains. Key metric is training issue trends tickets on our systems Regularly report on performance improvements to the Head of People and other stakeholders including the CSSO Deliver benchmarking and target KPIs including business impact understanding re critical processes to support service to delivery management Stakeholder Collaboration:- Work closely with departmental heads and colleagues to understand their processes and requirements through joining team meetings or proactive workshops. Key to communicate the change in business speak and explain the “why” in terms of communication Foster a collaborative environment to encourage buy-in and support for process changes. This can be achieved by being an evangelist for the ideas process at all levels of the organisation Continuous Improvement:- Establish a culture of continuous improvement by encouraging feedback and suggestions for further enhancements. There are user groups for the systems which can be utilized to support this culture Stay abreast of industry best practices and emerging trends to keep client at the forefront of process and systems optimization. Highlight any solutions to team development and enhancements within the virtual team you will work within. Consider the multi-language as an example of design principles within the Client SKILLS :- Overall, 10-12 years of work experience with 5yrs into Project management, Process improvement & Solution designing at functional level into HRIS space Self-starter & Experience in a shared services environment. Knowledge of Lean, Six Sigma, or other process improvement methodologies. Experience with data /process analysis and performance reporting tools. Demonstrate expertise in leading and managing both internal and external clients & team Manage assigned part of the process according to company methodology and agreed transformation plan Collaborate with client team to understand process challenges and issue resolution Engage with designated stakeholders to gather and finalize commitments (process design, technology enhancements, process standardization, etc.). Strong interpersonal and communication skills (both written and spoken) Maintains collaborative relationships with internal and external stakeholders Demonstrated ability to meet business goals Should be flexible to work in shifts Problem solving skill mind set Shift: UK Shift, with flexibility to work on-demand as per project need. Qualifications Graduate/ post-graduate in any discipline, preferrable Human Resources Overall, 10-12 years of work experience with 5yrs into Project management, Process improvement & Solution designing at functional level into HRIS space Must have skills experience in Project management, Process improvement & Solution designing at functional level into HRIS space Experience with data /process analysis and performance reporting tools. Self-starter & Experience in a shared services environment. Strong interpersonal and communication skills (both written and spoken) Good to have skills Exposure in PeopleXD
Responcibilities Manage end-to-end processing tasks including reviewing documents, activating profiles, offer letter creation and raising support tickets Coordinate post-orientation steps for new hires Communicate professionally via email and respond promptly to internal and external queries Perform quality checks and self-audit work to maintain high accuracy Collaborate with clients to understand expectations and deliver accordingly Support team quality by reviewing peer deliverables for accuracy Resolve queries independently using available documentation and guidelines Handle multiple tasks efficiently and meet all assigned deadlines Create and share reports as and when required. Demonstrate a customer-focused approach in all tasks Work effectively with a diverse team across locations Team Work Collaborate with team members to enhance overall performance and ensure adherence to quality standards Provides support identifying and eliminating errors, fostering zero-defect culture Engages in continuous professional development to stay updated on best practices, industry standards, and quality methodologies Demonstrates strong interpersonal and communication skills to effectively manage relationships with team members and clients Strong interpersonal people management skills & client management skills. Exercises sound decision-making and strategic thinking to recommend actionable plans that drive quality improvements and align with organizational goals Time Management Responds promptly and thoroughly to requests, findings, and communications Effectively manages multiple tasks ensuring timely completion with accuracy Ensures 100% adherence to deadlines for reports, audits, and process evaluations, maintaining compliance with SLAs and organizational standards Meets 100% of external deadlines. Qualifications Bachelor’s degree (required) 2–5 years of experience in HR Operations, specifically in offer management (preferably for the US region) Familiarity with HR administrative processes, ATS, and HRIS tools Proficiency in MS Office (Word, Excel) and Adobe Acrobat Strong verbal and written communication skills Experience in creating and handling Excel reports Must have skills Excel Skills good communication ATS and HRMS Tool knowldge
Review & process invoices along with providing the resolutions for the invoices & releasing the invoices for payment Resolve vendor queries and requests coming via emails/ tickets with the agreed SLA Review and validate essential of valid invoices like supplier details, PO, bank account, invoice #, date, etc. Maintain a tracker of exceptions and ensure invoices/ queries are handled based on the exception tracker Maintain exception logs for process related exceptions as and when they occur for knowledge retention Independently perform transactional tasks which support the compliance, planning & execution of assigned processes Provides internal and external customer service to resolve invoicing or vendor matters to ensure timely payment of vendor bills Participates in the month and quarterly close processes ensuring accurate and timely creation of all invoices Actively looks for ways to improve processes and drive efficiency within the department Is responsible for overseeing ad-hoc tasks and functions within the department Must have skills excel comms Invoice processing
Enters new claims into database. Checks basic claim information and settles findings appropriately. Responds to voicemail and emails and refers as necessary. Maintaining detailed records, documentation, and reports (upload to specific claims within internal system). Set up Post Accident Drug Testing (where applicable). Maintains accuracy and integrity of data. Gathers information for audits as required. Communicating with management, adjusters, vendors, and legal teams. Follow up on Vehicle Damage Estimates. Enter Vehicle Claims into Third Party Collection Site. Create Modified Duty offer letters. Verify employee timesheets. Qualifications Graduate/ post-graduate in any discipline Must have skills Claim Management Data Entry & Record Keeping Customer Service Centric Documentation Control Vehicle Damage Estimation Good to have skills Good Communication Skills Interpersonal skills Multitasking Analyzing Data Ability
Must have good knowledge for HRO Domain Manage Data Entry for various transactions on different ERP’s. Audit Self work Maintain the required SLAs in terms of TAT and Accuracy Handle Basic queries and able to respond to mails regarding Payroll Inputs Basic hygiene of following the Goals and achieving the same Ability to work with a diverse group of employees and individuals Strong knowledge of Microsoft Word, Excel, PowerPoint Demonstrate Customer Orientation Ability to answer inquiries on own initiative by effective use of relevant written data and information Supports peers by reviewing work to ensure zero errors in work. Engages in professional development to continuously grow in profession and remain current. Strong interpersonal people management skills & client management skill. Responds to all requests and communications in a timely and thorough manner. Meets 100% of external deadlines. Ready to work in EST or PST shift including weekends 3 Months of WFO on all 5 Days Must have skills HRO Domain Knowledge Pre-Payroll Activities Good Communication
Position Summary The Assistant Manager, Avature ATS Team is responsible for overseeing daily operations of the core Avature instance, driving performance management, and ensuring the optimal functioning of the Avature help desk. This role provides regulatory and compliance oversight, manages escalations, and ensures timely and effective resolution of issues. The Assistant Manager will lead development and engagement initiatives for the help desk team and support system enhancements in collaboration with HR, Talent Acquisition, and IT stakeholders. Key Responsibilities System Oversight: Oversee daily operation, configuration, and workflow integrity of the Avature ATS. Ensure system is optimized and follows latest regulatory and compliance standards. Maintain strong documentation for configuration decisions, compliance updates, and standard operating procedures Performance Management: Monitor help desk performance metrics and coach team members to deliver high service levels. Develop and implement engagement and development initiatives for the Avature help desk team. Provide ongoing feedback and facilitate team reviews. Escalation & Issue Resolution: Act as an escalation point for complex or high-impact issues. Lead efforts for efficient troubleshooting and resolution in partnership with technical teams. Coordinate timely incident response to minimize business disruptions. Compliance & Regulatory Updates: Monitor regulatory changes affecting ATS operations and ensure proper system updates. Collaborate with stakeholders to interpret policy changes and drive compliance. Stakeholder Collaboration: Work closely with HR, IT, and Recruiting to ensure Avature aligns with business needs and industry best practices. Guide team on integrating Avature with other HR platforms as needed. Continuous Improvement: Research and recommend improvements to optimize system performance and user experience. Lead special projects and process improvements for the ATS and related workflows. Qualifications Qualifications & Skills Bachelor's degree in Computer Science, Human Resources, Information Technology, or related discipline. Minimum 3 years experience in a similar role supporting Avature or comparable ATS systems. Demonstrated ability managing and developing high-performing teams. Proven expertise in ATS configuration, workflow management, and compliance. Experience with regulatory frameworks and HR technology best practices. Strong analytical, organizational, and problem-solving skills. Avature, MS Office, Smartsheet experience required. Excellent communication and stakeholder management abilities. Project management experience is a plus. Certification on Avature tool is preferred. Work Schedule Must be available to work US Eastern Time hours to provide support across relevant geographies. Compensation Competitive, commensurate with experience, and within internal guidelines for Assistant/Deputy Manager roles. Must have skills Avature HRIS ATS
The primary objective of this role is to perform all Control Room Duties and operations in a timely, efficient, and courteous manner; ensuring that all company policies and procedures are complied with. Duties & Responsibilities Load and manage site schedules/rotas and client/emergency bookings in Timegate. Execute daily control room operations as directed by the National Control Room Manager. Maintain and update systems like Timegate/APIS, handle subcontractor reports, emails, and emergency cover. Communicate effectively with clients, operations teams, and employees. Investigate and report discrepancies and incidents promptly. Generate and distribute reports (daily/weekly/monthly). Provide customer service and front desk support outside regular hours. Support project work and maintain professional standards including punctuality and appearance. Follow health and safety procedures and pursue skill development. Perform any other duties assigned by senior management. Skills & Knowledge Overall, 3-5 years of work experience preferably in managing a control/command room business environment. Graduate/ Postgraduate in any discipline preferrable from the BPO, KPO, BPM service industry. Strong administrative, customer/client multi-channel (Voice, Email, Meetings) connect experience. Excellent verbal and written communication. Familiarization with UK, British accent and cultural nuances Trained in UK communication style and cultural etiquette Effective organizational skills and ability to work under pressure High attention to detail. Strong computer literacy. Demonstrates self-initiative. 100% Work from Office. Open to extended shift coverage, rotational shifts to meet business requirements, service delivery. 24/7 business environment, service delivery. Rotational weekly offs. Not Fixed. Must have skills Good Communication High attention to detail UK culture & accent familarity Multi Channel (voice, email, meetings) customer connect Good to have skills 24/7 Business environment alignment Rotational Shift alignment Team player Flexibility
Responcibilities Manage end-to-end processing tasks including reviewing documents, activating profiles, offer letter creation and raising support tickets Coordinate post-orientation steps for new hires Communicate professionally via email and respond promptly to internal and external queries Perform quality checks and self-audit work to maintain high accuracy Collaborate with clients to understand expectations and deliver accordingly Support team quality by reviewing peer deliverables for accuracy Resolve queries independently using available documentation and guidelines Handle multiple tasks efficiently and meet all assigned deadlines Create and share reports as and when required. Demonstrate a customer-focused approach in all tasks Work effectively with a diverse team across locations Team Work Collaborate with team members to enhance overall performance and ensure adherence to quality standards Provides support identifying and eliminating errors, fostering zero-defect culture Engages in continuous professional development to stay updated on best practices, industry standards, and quality methodologies Demonstrates strong interpersonal and communication skills to effectively manage relationships with team members and clients Strong interpersonal people management skills & client management skills. Exercises sound decision-making and strategic thinking to recommend actionable plans that drive quality improvements and align with organizational goals Time Management Responds promptly and thoroughly to requests, findings, and communications Effectively manages multiple tasks ensuring timely completion with accuracy Ensures 100% adherence to deadlines for reports, audits, and process evaluations, maintaining compliance with SLAs and organizational standards Meets 100% of external deadlines. Qualifications Bachelor's degree (required) 12 years of experience in HR Operations, specifically in offer management (preferably for the US region) Familiarity with HR administrative processes, ATS, and HRIS tools Proficiency in MS Office (Word, Excel) and Adobe Acrobat Strong verbal and written communication skills Experience in creating and handling Excel reports Must have skills Excel Skills good communication ATS and HRMS Tool knowldge
We have an exciting opportunity with Outscale Partners in Business Solutions Group. About Outscalepartners The Argenbright Group is a US-based $1.3B+ enterprise with over 45 years of global leader in aviation, security, and facilities management. With operations across the US and UK, the Group is known for its people-first approach, operational excellence, and deep commitment to customer success. Outscalepartners India Private Limited (formerly known as AMH Services Private Limited) is the Global Capability Centre (GCC) of the Argenbright Group, established in 2022 to support and scale the Group’s global operations. Outscale Partners delivers end-to-end business services across HR, Finance, IT, Analytics, Legal, and Customer Service—enabling the Argenbright Group to drive efficiency, innovation, and transformation at scale. With its delivery center in Gurugram, Outscale Partners ensures 24/7 business continuity across Company : OutscalePartners (formerly known as AMH Services) Division / Department : Business Solutions Group Location : Sector – 49, Gurgaon Timings : 12:30 pm – 9:30 pm JOB PURPOSE The Transitions person will be responsible to drive multiple transitions and other programs including due diligence, managing programs executions independently. He/ She will be responsible for hands-on project management of the assigned projects. Experience in solutioning and defining Target Operating Models will be an added advantage. PRINCIPAL ACCOUNTABILITIES Major Activities Transitions and Transformation Programs Manage the execution of Transitions and Transformation projects independently. Implement the defined toll gate-based methodology for transitions along with applying the Risk management and other frameworks defined in the methodology. Ability to manage Change with internal/ external stakeholders. Ability to independently drivea project to closure. Ability to effectively communicate the status of projects on time and accurately. Excellent stakeholder engagement skills and ability to communicate effectively with clients of all levels and with fellow project team members. Timely escalation of Project issues and risks along with Mitigation plans Maybe required to support conceptualization, design, planning, initiation and implementation of projects and programs. Maybe required to support RFX related activities. Skills & Desired Experience Total experience of 8-12 years with a proven track record of leading process transitions in 3rd party and shared services set-up Practical knowledge and experience of successfully delivering significant transition projects, programs, adopting appropriate project and program management methodologies tools, and techniques. Strong Stakeholder management, high Result orientation and excellent communication skills High level of motivation for learning, self-growth, along with the drive for growing team members and overall organization Ability to navigate through escalations and difficult project situations. Strong presentation and MS office skills Past experience of working on RFX's and solutioning will be an added advantage. Intellectually curious about the external environment, key competitors and market trends; applies these insights to their work. Knowledge of business process review, improvement and re-engineering theory and procedures Flexibility to manage cross functional teams and transitions working in different time zones. Educational Qualification Graduate from a reputed university Project Management Certifications (PMP) or equivalent desirable but not mandatory Training and certification in digital programs/transformation, Six Sigma or LEAN, or similar experience preferred.
Managing a team of 10- 15 people. Responsible to deliver on Service Level Agreements. Good understanding of the US HRO and Pre Payroll Activites. Managing a team engaged in transaction processing and query resolution through a case management tool. Able to provide guidance and lead the teams. Performance management- succession planning for business units. Employee Engagement and Initiatives- Improve Morale and productivity. Employee Retention-Strategies to improve employee retention. Training & development-training need analysis based on the appraisal and training coordination. Works closely with transition team and ensure implementation of HR projects. Responsible for data integrity in HR systems. Implements best practices and supports the delivery of HR processes at the business unit / area. Identifies gaps, proposes and implement changes necessary to cover risks. Acts as the performance improvement driver and provokes positive changes in the people management. Works to improve the team’s overall performance and embraces a collaborative approach. Supports leadership in helping to build a unified team mind set. Engages in professional development to continuously grow in profession and remain current. Strong interpersonal people management skills & client management skills. Strong decision-making skill, ability to think strategically and translate strategy into action plans. Ability to coach & develop people. Quality Focus: Knowledge & implementation of Quality tools & techniques (Six Sigma, Lean) for process improvement. Provides performance management guidance to line management. Partners effectively with HR COE and Onshore teams to ensure customer groups receive the necessary services and support. Prepare team goals and ensure they are well communicated and followed by the team. Performance management- succession planning for business units. Employee Retention-Strategies to improve employee retention. Thorough understanding of planning, forecasting & scheduling to meet SLAs, Delivery and adherence to the SOW defined parameters. Provide functional support and direction to the Team Leaders and Team members. Responds to all requests and communications in a timely and thorough manner. Interacts and creates dashboard for onshore partners on regular basis. Ready to work in EST or PST shift including weekends Qualifications Graduation in Any Degree Prior Experience in Hire to Retire Domain Must have skills HRO Domain Client Management Team Management Lean Certified Good to have skills Green Belt Certified UKG
Job Purpose: - Individual Contribution The core objective of this role is to support the end-to-end recruitment lifecycle, including candidate sourcing, screening, and coordination, to fulfill the organization's talent acquisition requirements. The role is responsible for delivering smooth and professional experience for both candidates and hiring managers, while ensuring adherence to established recruitment policies and procedures. By collaborating closely with HR business partners and functional teams, the Talent Acquisition Associate plays a key role in strengthening the talent pipeline and promoting the organization's brand. Accountabilities - Review requisition status on ATS Site and on catalogue on internal and external sourcing sites and job boards Screening and Scheduling candidates for next rounds coming in from various sources ensuring high attendance/conversion rate Reach out to candidates, those who applied through various Job Boards. Qualify or reject candidates based on interview feedback and resume reviews Handle candidate queries related to job requirements and interview scheduling Conduct candidate engagement, notifying new hires on next steps Communicate regularly with key stakeholders to assess candidate Help oversee the daily operations of the recruitment team Provide guidance and support to team members, fostering a collaborative and productive work environment Train new team members on recruitment processes and best practices Collaborate with clients to work on developing develop recruitment strategies Identify skill gaps and provide training opportunities for team members Play an active role in developing team, recruiting, training, backup planning and attrition management for his/her team. Skills & Knowledge: - Demonstrate expertise in leading and managing both internal and external clients & team Manage assigned part of the process according to company methodology and agreed transition plan Collaborate with client team to understand process challenges and issue resolution Engage with designated stakeholders to gather and finalize commitments (process design, technology enhancements, process standardization, etc.). Participate/ Develop process excellence in Operational activities (e.g. create requisition, candidate screening, sourcing, interview scheduling, offer management, reporting, etc) Strong interpersonal and communication skills (both written and spoken) Creates & update all required process documentation (process maps and SOPs) within agreed timeframes Maintains collaborative relationships with internal and external stakeholders Build a positive and supportive team culture and help team to improve efficiency Hands-on experience with recruitment databases, HRIS, ATS, candidate sourcing tools and job sites Demonstrated ability to meet business goals Should be flexible to work in shifts Problem solving skills mind set SHIFT: - Middle EAST Shift Window: - General Shift (9:00am - 8:00pm) Working days: - WFO- All 5days (expected at least for initial 4 months) Work Schedule: - Sunday - Thursday It's a general shift thus NO Office Transport will be provided Qualifications Graduate/ post-graduate in any discipline, preferrable Human Resources Overall, 8-12 years of work experience in Talent Acquisition in MEA region Demonstrate expertise in leading and managing both internal and external clients & team Hands-on experience with recruitment databases, ATS, candidate sourcing tools and job sites Must have skills Sourcing and Screening hand-on experience In-depth knowledge of Recruitment cycle Experience in managing MEA clients Good to have skills Past transition experience Experience in working SuccessFactors Knowledge of Arabic is plus
The primary objective of this role is to take ownership of the control room's daily performance, ensuring effective communication and support for customers and field teams, while maintaining a 24/7 proactive support function. The Control Room Duty Supervisor role is a leadership position focused on overseeing the daily operations of the control room, ensuring high standards of communication, performance, and compliance. Team Management & Development Foster strong team relationships and interdepartmental collaboration. Provide training, conduct appraisals, and manage performance issues. Address errors and ensure adherence to company procedures. Communication & Escalation Respond promptly to customer queries via email or phone. Keep clients updated on temporary/ad-hoc work and scheduling issues. Escalate complaints and unresolved issues to relevant departments. Ensure proper handovers between shifts and accurate documentation of issues. Performance Monitoring & Reporting Track lateness, attendance, and sickness; report trends to Regional Operations Managers. Coach officers on proper use of the auto booking-on system. Send weekly ad-hoc work reports to relevant managers. Quality & Compliance Ensure adherence to the company's Quality Management System. Comply with health & safety legislation. Ensure access to up-to-date Assignment Instructions and Risk Assessments. skills And Knowledge Graduate/ Postgraduate in any discipline preferrable from the BPO, KPO, BPM service industry. Overall, 6-8 years of work experience in managing a control/command room business environment Experience in control room and management within a 24-hour environment. Open to Weekend (Saturday, Sunday) working as it's a 24/7 delivery service operation. 100% Work from Office. Open to extended shift coverage, rotational shifts to meet business requirements, service delivery. Proficiency in Timegate. Strong communication, interpersonal and leadership skills. Familiarization with UK, British accent and cultural nuances Trained in UK communication style and cultural etiquette Manage time sensitive tasks and multitask. Client facing role. Must have skills Team Development Subject Champion Client System/Platform Champion Strong Communication Manage time sensitive tasks UK, Europe accent & culture nuances Good to have skills 24/7 business operations experience Rotational Shift service delivery experience
Payroll Processing & Adjustments Processing payroll (biweekly, weekly with arrears) Manual checks & recalculations (production, deductions, missed time, pay rate errors) Final checks for termed employees Paycheck issue escalations Stop payments & reversing YTD earnings Previous QTR adjustments Create Unit Pay Report QC repair/deductions Close payroll in FUSE Commit file issues / bug tickets Tax Compliance & Reporting Add locality tax in ADP ADP/SC - Tax compliance Census, BLS, EEO reporting Reviewing minimum wage & salary for compliance Reviewing new state tax forms Tax audit for live/work in tax Updating FUSE with yearly tax forms Principal contributions & deferrals Reporting for principal new hires & termination Employee & Benefit Management Assist employees with ADP access Entering new hire details in FUSE, ADP, E-Verify Processing promotions, demotions, transfers, terminations PTO oversight: cancellation, payout, investigations, audit Processing FMLA/leave Benefit arrears tracking: payments, calculators, letters, termination, return from leave Benefit audit, updates, cancellations Sign-on & referral bonuses Verifications of employment System Administration & Setup Compare employee details across systems Setup minimum & maximum wage for new PCs Setup PTO accruals & clocks in ADP Maintain payroll notes Updating payroll calendars Updating missing fields in Employee Navigator Document Handling & Communication Creating Skylight / NetSpend cards Create and send possible terms list Review garnishment notices, client refund reports Send tax docs via Adobe and Sending PTO reminders to leadership Review incoming mail Processing legal documents: garnishments, national support order Audits & Investigation Audit YTD totals, physical office locations Reviewing time sheet corrections, misc pay corrections, California missed lunches Investigating FUSE bugs PTO override audit Qualifications Any Graduate Must have skills Additional knowledge of Payroll processing, tax compliance, labor law, and benefits administration Strong communication and interpersonal skills Manage time sensitive tasks and multitask Tax & Labor Law Knowledge: Federal, state, and local compliance. Benefits Administration: Health plans, PTO, retirement contributions Audit & Reporting: Preparing for internal/external audits, generating reports. Good to have skills Payroll Software Proficiency: ADP, FUSE, Workday, SAP, etc Tax & Labor Law Knowledge: Federal, state, and local compliance. Benefits Administration: Health plans, PTO, retirement contributions Audit & Reporting: Preparing for internal/external audits, generating reports.
The primary objective of this role is to perform all Control Room Duties and operations in a timely, efficient, and courteous manner; ensuring that all company policies and procedures are complied with. Duties & Responsibilities Load and manage site schedules/rotas and client/emergency bookings in Timegate. Execute daily control room operations as directed by the National Control Room Manager. Maintain and update systems like Timegate/APIS, handle subcontractor reports, emails, and emergency cover. Communicate effectively with clients, operations teams, and employees. Investigate and report discrepancies and incidents promptly. Generate and distribute reports (daily/weekly/monthly). Provide customer service and front desk support outside regular hours. Support project work and maintain professional standards including punctuality and appearance. Follow health and safety procedures and pursue skill development. Perform any other duties assigned by senior management. Skills & Knowledge Overall, 3-5 years of work experience preferably in managing a control/command room business environment. Graduate/ Postgraduate in any discipline preferrable from the BPO, KPO, BPM service industry. Strong administrative, customer/client multi-channel (Voice, Email, Meetings) connect experience. Excellent verbal and written communication. Familiarization with UK, British accent and cultural nuances Trained in UK communication style and cultural etiquette Effective organizational skills and ability to work under pressure High attention to detail. Strong computer literacy. Demonstrates self-initiative. 100% Work from Office. Open to extended shift coverage, rotational shifts to meet business requirements, service delivery. 24/7 business environment, service delivery. Rotational weekly offs. Not Fixed. Must have skills Good Communication High attention to detail UK culture & accent familarity Multi Channel (voice, email, meetings) customer connect Good to have skills 24/7 Business environment alignment Rotational Shift alignment Team player Flexibility
The primary objective of this role is to take ownership of the control room's daily performance, ensuring effective communication and support for customers and field teams, while maintaining a 24/7 proactive support function. The Control Room Duty Supervisor role is a leadership position focused on overseeing the daily operations of the control room, ensuring high standards of communication, performance, and compliance. Team Management & Development Foster strong team relationships and interdepartmental collaboration. Provide training, conduct appraisals, and manage performance issues. Address errors and ensure adherence to company procedures. Resource & Support Ensure adequate staffing in the control room, especially during peak times. Escalate support needs and be available for additional duties as required Communication & Escalation Respond promptly to customer queries via email or phone. Keep clients updated on temporary/ad-hoc work and scheduling issues. Escalate complaints and unresolved issues to relevant departments. Ensure proper handovers between shifts and accurate documentation of issues. Performance Monitoring & Reporting Track lateness, attendance, and sickness; report trends to Regional Operations Managers. Coach officers on proper use of the auto booking-on system. Send weekly ad-hoc work reports to relevant managers. Supplier Management Maintain relationships with approved suppliers. Keep supplier contact lists updated and monitor geographical coverage gaps Quality & Compliance Ensure adherence to the company’s Quality Management System. Comply with health & safety legislation. Ensure access to up-to-date Assignment Instructions and Risk Assessments. Skills And Knowledge Graduate/ Postgraduate in any discipline preferrable from the BPO, KPO, BPM service industry. Overall, 10-12 years of work experience in managing a control/command room business environment Experience in control room and management within a 24-hour environment. Weekend team supervision required as it’s a 24/7 delivery service operations. Flexibility 100% Work from Office. Open to extended shift coverage, rotational shifts to meet business requirements, service delivery. Proficiency in Timegate. Strong communication, interpersonal and leadership skills. Familiarization with UK, British accent and cultural nuances Trained in UK, US communication style and cultural etiquette Manage time sensitive tasks and multitask. Client facing role. Strong leadership and team development skills. Proactive problem-solving and decision-making abilities. High attention to detail and organizational skills. Strong computer literacy. Commitment to client satisfaction. Responsibility to oversee ~ 20-50 Team Members, spread across different accounts. The preferred candidate should be from Gurgaon location or willing to relocate. Must have skills Strong leadership & Team Development Manage time sensitive tasks Client communication Reporting & Review Management Decision making abilities UK, EU, US based client project delivery Team building & development Strong resource planning Ownership & Accountability 24/7 Business Operations alignment SLA, KPI design & delivery Good to have skills 24/7 Business Operations Delivery Rotational Shift Planning & Supervision
The primary objective of this role is to perform all Control Room Duties and operations in a timely, efficient, and courteous manner; ensuring that all company policies and procedures are complied with. Duties & Responsibilities Load and manage site schedules/rotas and client/emergency bookings in Timegate. Execute daily control room operations as directed by the National Control Room Manager. Maintain and update systems like Timegate/APIS, handle subcontractor reports, emails, and emergency cover. Communicate effectively with clients, operations teams, and employees. Investigate and report discrepancies and incidents promptly. Generate and distribute reports (daily/weekly/monthly). Provide customer service and front desk support outside regular hours. Support project work and maintain professional standards including punctuality and appearance. Follow health and safety procedures and pursue skill development. Perform any other duties assigned by senior management. Skills & Knowledge Overall, 2-4 years of work experience preferably in managing a control/command room business environment. Graduate/ Postgraduate in any discipline preferrable from the BPO, KPO, BPM service industry. Strong administrative, customer/client multi-channel (Voice, Email, Meetings) connect experience. Excellent verbal and written communication. Familiarization with UK, British accent and cultural nuances Trained in UK communication style and cultural etiquette Effective organizational skills and ability to work under pressure High attention to detail. Strong computer literacy. Demonstrates self-initiative. 100% Work from Office. Open to extended shift coverage, rotational shifts to meet business requirements, service delivery. 24/7 business environment, service delivery. Rotational weekly offs. Not Fixed. Must have skills Good Communication Written Communication Strong Computer Literacy UK Accent Good to have skills High attention to Detail 24/7 Business Operations Aligned Demonstrate Self Initiative Team Player
The primary objective of this role is to take ownership of the control room's daily performance, ensuring effective communication and support for customers and field teams, while maintaining a 24/7 proactive support function. The Control Room Duty Supervisor role is a leadership position focused on overseeing the daily operations of the control room, ensuring high standards of communication, performance, and compliance. Team Management & Development Foster strong team relationships and interdepartmental collaboration. Provide training, conduct appraisals, and manage performance issues. Address errors and ensure adherence to company procedures. Communication & Escalation Respond promptly to customer queries via email or phone. Keep clients updated on temporary/ad-hoc work and scheduling issues. Escalate complaints and unresolved issues to relevant departments. Ensure proper handovers between shifts and accurate documentation of issues. Performance Monitoring & Reporting Track lateness, attendance, and sickness; report trends to Regional Operations Managers. Coach officers on proper use of the auto booking-on system. Send weekly ad-hoc work reports to relevant managers. Quality & Compliance Ensure adherence to the company’s Quality Management System. Comply with health & safety legislation. Ensure access to up-to-date Assignment Instructions and Risk Assessments. skills And Knowledge Graduate/ Postgraduate in any discipline preferrable from the BPO, KPO, BPM service industry. Overall, 6-8 years of work experience in managing a control/command room business environment Experience in control room and management within a 24-hour environment. Open to Weekend (Saturday, Sunday) working as it’s a 24/7 delivery service operation. 100% Work from Office. Open to extended shift coverage, rotational shifts to meet business requirements, service delivery. Proficiency in Timegate. Strong communication, interpersonal and leadership skills. Familiarization with UK, British accent and cultural nuances Trained in UK communication style and cultural etiquette Manage time sensitive tasks and multitask. Client facing role. Must have skills Team Development Subject Champion Client System/Platform Champion Strong Communication Manage time sensitive tasks UK, Europe accent & culture nuances Good to have skills 24/7 business operations experience Rotational Shift service delivery experience
The primary objective of this role is to take ownership of the control room's daily performance, ensuring effective communication and support for customers and field teams, while maintaining a 24/7 proactive support function. The Control Room Duty Supervisor role is a leadership position focused on overseeing the daily operations of the control room, ensuring high standards of communication, performance, and compliance. Team Management & Development Foster strong team relationships and interdepartmental collaboration. Provide training, conduct appraisals, and manage performance issues. Address errors and ensure adherence to company procedures. Communication & Escalation Respond promptly to customer queries via email or phone. Keep clients updated on temporary/ad-hoc work and scheduling issues. Escalate complaints and unresolved issues to relevant departments. Ensure proper handovers between shifts and accurate documentation of issues. Performance Monitoring & Reporting Track lateness, attendance, and sickness; report trends to Regional Operations Managers. Coach officers on proper use of the auto booking-on system. Send weekly ad-hoc work reports to relevant managers. Quality & Compliance Ensure adherence to the company's Quality Management System. Comply with health & safety legislation. Ensure access to up-to-date Assignment Instructions and Risk Assessments. skills And Knowledge Graduate/ Postgraduate in any discipline preferrable from the BPO, KPO, BPM service industry. Overall, 6-8 years of work experience in managing a control/command room business environment Experience in control room and management within a 24-hour environment. Open to Weekend (Saturday, Sunday) working as it's a 24/7 delivery service operation. 100% Work from Office. Open to extended shift coverage, rotational shifts to meet business requirements, service delivery. Proficiency in Timegate. Strong communication, interpersonal and leadership skills. Familiarization with UK, British accent and cultural nuances Trained in UK communication style and cultural etiquette Manage time sensitive tasks and multitask. Client facing role. Must have skills Team Development Subject Champion Client System/Platform Champion Strong Communication Manage time sensitive tasks UK, Europe accent & culture nuances Good to have skills 24/7 business operations experience Rotational Shift service delivery experience