Associate - HRO - Offer Management.

• Manage end-to-end processing tasks including reviewing documents, activating profiles, offer letter creation and raising support tickets
• Coordinate post-orientation steps for new hires
• Communicate professionally via email and respond promptly to internal and external queries
• Perform quality checks and self-audit work to maintain high accuracy
• Collaborate with clients to understand expectations and deliver accordingly
• Support team quality by reviewing peer deliverables for accuracy
• Resolve queries independently using available documentation and guidelines
• Handle multiple tasks efficiently and meet all assigned deadlines
• Create and share reports as and when required.
• Demonstrate a customer-focused approach in all tasks
• Work effectively with a diverse team across locations
  

Team Work

• Collaborate with team members to enhance overall performance and ensure adherence to quality standards
• Provides support identifying and eliminating errors, fostering zero-defect culture
• Engages in continuous professional development to stay updated on best practices, industry standards, and quality methodologies
• Demonstrates strong interpersonal and communication skills to effectively manage relationships with team members and clients
• Strong interpersonal people management skills & client management skills.
• Exercises sound decision-making and strategic thinking to recommend actionable plans that drive quality improvements and align with organizational goals
  

• Responds promptly and thoroughly to requests, findings, and communications
• Effectively manages multiple tasks ensuring timely completion with accuracy
• Ensures 100% adherence to deadlines for reports, audits, and process evaluations, maintaining compliance with SLAs and organizational standards
• Meets 100% of external deadlines.
  

Qualifications

• Bachelor’s degree (required)
• 1–2 years of experience in HR Operations, specifically in offer management (preferably for the US region)
• Familiarity with HR administrative processes, ATS, and HRIS tools
• Proficiency in MS Office (Word, Excel) and Adobe Acrobat
• Strong verbal and written communication skills
• Experience in creating and handling Excel reports
  

• Excel Skills
• good communication
• ATS and HRMS Tool knowldge