Deputy Manager - HRIS Transformations & Solution design

Accountabilities:-

Individual Contribution Role

• Drive and priorities' business process Improvement: -
• Evaluate and analyze current processes across the shared services landscape to identify areas for improvement.
• Deliver all processes relating to the release management lifecycles of our strategic systems which is not limited to the HRIS but this is at the heart and at a center of any design
• Develop and implement strategies to optimize processes, ensuring they are both efficient and effective. This includes any manual processes as well as inefficient legacy designs
• Collaborate with departments to understand their unique challenges and requirements within the employee lifecycle or associated processes.
• Maintain and project manage the continuous improvement plan and work within digital transformation to input and understand the overall IT roadmap and how it fits within the business roadmap
• Systems Efficiency & Data governance -
• Ensure that people platforms, such as HRIS, are correctly configured to support optimized processes.
• Identify and implement system enhancements to improve functionality and user experience. through security patches and bug fixes
• Work closely with IT and other stakeholders to integrate systems and streamline operations.in terms of integration options and data flows
• Training and Documentation
• Develop comprehensive documentation for optimized processes and systems.
• Organize the collateral to ensure colleagues are trained on new processes and systems, ensuring they understand and can effectively utilize the tools provided.
• Drive improved SOPs , user guides and WRGs to Provide ongoing support and training for our colleagues as needed to maintain high levels of efficiency and productivity through SMEs and system administrators
• Reporting and Metrics:-
• Develop metrics and reporting tools to measure efficiency improvements and productivity gains. Key metric is training issue trends tickets on our systems
• Regularly report on performance improvements to the Head of People and other stakeholders including the CSSO
• Deliver benchmarking and target KPIs including business impact understanding re critical processes to support service to delivery management
• Stakeholder Collaboration:-
• Work closely with departmental heads and colleagues to understand their processes and requirements through joining team meetings or proactive workshops. Key to communicate the change in business speak and explain the “why” in terms of communication
• Foster a collaborative environment to encourage buy-in and support for process changes. This can be achieved by being an evangelist for the ideas process at all levels of the organisation
• Continuous Improvement:-
• Establish a culture of continuous improvement by encouraging feedback and suggestions for further enhancements. There are user groups for the systems which can be utilized to support this culture
• Stay abreast of industry best practices and emerging trends to keep client at the forefront of process and systems optimization. Highlight any solutions to team development and enhancements within the virtual team you will work within.
• Consider the multi-language as an example of design principles within the Client
  

SKILLS :-

• Overall, 10-12 years of work experience with 5yrs into Project management, Process improvement & Solution designing at functional level into HRIS space
• Self-starter & Experience in a shared services environment.
• Knowledge of Lean, Six Sigma, or other process improvement methodologies.
• Experience with data /process analysis and performance reporting tools.
• Demonstrate expertise in leading and managing both internal and external clients & team
• Manage assigned part of the process according to company methodology and agreed transformation plan
• Collaborate with client team to understand process challenges and issue resolution
• Engage with designated stakeholders to gather and finalize commitments (process design, technology enhancements, process standardization, etc.).
• Strong interpersonal and communication skills (both written and spoken)
• Maintains collaborative relationships with internal and external stakeholders
• Demonstrated ability to meet business goals
• Should be flexible to work in shifts
• Problem solving skill mind set
  

Qualifications

• Graduate/ post-graduate in any discipline, preferrable Human Resources
• Overall, 10-12 years of work experience with 5yrs into Project management, Process improvement & Solution designing at functional level into HRIS space
  

• experience in Project management, Process improvement & Solution designing at functional level into HRIS space
• Experience with data /process analysis and performance reporting tools.
• Self-starter & Experience in a shared services environment.
• Strong interpersonal and communication skills (both written and spoken)
  

• Exposure in PeopleXD