Software Engineer

At Moody's, we unite the brightest minds to turn today’s risks into tomorrow’s opportunities. We do this by striving to create an inclusive environment where everyone feels welcome to be who they are—with the freedom to exchange ideas, think innovatively, and listen to each other and customers in meaningful ways.

If you are excited about this opportunity but do not meet every single requirement, please apply! You still may be a great fit for this role or other open roles. We are seeking candidates who model our values: invest in every relationship, lead with curiosity, champion diverse perspectives, turn inputs into actions, and uphold trust through integrity.

Job Title: Software Engineer – Salesforce
Location: Gurgaon, Haryana, India
Department: Customer, Operations & Risk (COR), Moody’s Analytics
Reporting Manager: Manav Vatsyayana

Employment Type: Full-Time

About the Role

We are looking to bring on board a skilled and motivated Software Engineer to join our Production Support team within Moody’s Analytics. This role is critical to ensuring the stability, performance, and continuous improvement of our Salesforce platform and its integrations with enterprise systems.

You will be part of a dynamic team that supports global users and collaborates closely with cross-functional stakeholders, vendors, and agile teams. If you are passionate about Salesforce technologies, thrive in high-availability environments, and enjoy solving complex problems, I’d love to hear from you.

Key Responsibilities

• Provide daily production support for Salesforce applications, ensuring timely resolution of incidents and service requests.
• Lead and manage ticket inflow, task assignments, and daily reporting.
• Collaborate with L1 business leads to prioritize tasks and ensure alignment with business needs.
• Drive root cause analysis and resolution of integrated data issues across platforms.
• Oversee release management and operational support activities.
• Design and implement automation for build, release, and deployment processes.
• Support deployment of new features and configuration changes using DevOps tools.
• Communicate incident and request statuses to stakeholders, including senior leadership.
• Participate in project transitions, UAT, and knowledge transfer activities.
• Act as Duty Manager on a rotational basis, including weekends, for major incident management (if required).
• Participate in team meetings, document procedures, and ensure service level targets are met.

Required Skills and Competencies

• Salesforce certifications: Administrator, Platform App Builder, and Platform Developer I.
• Apttus CPQ and FinancialForce certifications are a plus.
• Strong understanding of ITIL disciplines: Event, Incident, Request, Problem, Release, and Knowledge Management.
• Experience with data quality tools and techniques (e.g., SQL/SOQL for profiling, validation, cleansing).
• Proficiency in DevOps tools: GitHub and Jira or other similar tools like Bitbuket, AutoRabit, SVN, Aldon, TFS, Jenkins, Urban Code, Nolio and Puppet.
• Experience supporting Salesforce applications and ERP/data integration tools (e.g., SAP, MuleSoft, Informatica, IBM SPM).
• Strong analytical and problem-solving skills with attention to detail.
• Ability to manage competing priorities in a fast-paced, Agile environment.
• Excellent communication and interpersonal skills.
• Proficiency in reporting and analysis tools (e.g., Excel, PowerPoint).
• Familiarity with workload automation and monitoring tools such as BMC Remedy, Control-M, Tivoli, Nagios, and Splunk is advantageous.

Education and Experience

• Bachelor’s or Master’s degree in Computer Science, Software Engineering, or a related field.
• Minimum 4 years of experience in software development, DevOps, and production support, preferably within the financial services sector.

About the Team

You’ll be joining the Production Support Team under the Business Systems group in the Customer, Operations & Risk business unit. Our team supports Moody’s Analytics employees globally who rely on the Salesforce CRM platform. This is an exciting opportunity to work on cutting-edge Salesforce technologies and contribute to a high-impact support function.

Moody’s is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation, gender expression, gender identity or any other characteristic protected by law. Candidates for Moody's Corporation may be asked to disclose securities holdings pursuant to Moody’s Policy for Securities Trading and the requirements of the position. Employment is contingent upon compliance with the Policy, including remediation of positions in those holdings as necessary.