5855 Sla Management Jobs - Page 8

**Job Description** As a Customer Success Manager on the Commercial team, you will be responsible for leading consultative conversations, participating in business reviews, analyzing key performance metrics, and ensuring our clients' ongoing success. You will become an industry expert with a focus on the Talent Acquisition (TA) space and work to establish yourself as a trusted advisor. Equipped with leading industry tools including Gainsight, you'll guide customers on product and industry best practices, and help to continually update mutual success plans. You'll also provide forecast reporting. With the support of internal cross-functional teams, you'll provide superior experiences resultin...

Role Overview: As a Project Specialist 2 in the Third Party Management Program Execution at Citi, you will play a crucial role in supporting and executing day-to-day activities related to Citis Third-Party Management Program. Your responsibilities will include implementing key standardized processes, ensuring compliance with Citis policies and standards, guiding internal stakeholders, and ensuring data accuracy for reporting third-party related metrics. It is essential to have strong communication and diplomacy skills to excel in this role. Key Responsibilities: - Learn in detail about Third Party Lifecycle Management, Regulatory guidelines, Contract Terms & conditions, Information Security,...

As a Vendor Coordinator and Reconciliation Specialist, your role involves tracking Partner and Vendor performances to suggest changes or improvements. You will be responsible for ensuring all statutory dues, including Taxes, and Social Security contributions are paid accurately and on time. Additionally, you will ensure timely delivery of key documents to employees and Authorities. Your responsibilities also include resolving employee and Client queries within established SLA guidelines and providing necessary support to CSM/Sales/Finance teams for BAU activities. You will track vendor performance, work on RCA creation for issues, and act as the SPOC for internal and external audits. Qualifi...

Experience - Please share your profile at surbhi.malhotra@nlbtech.com Senior Manager US Banking Customer Service (Inbound Voice Process) Location: Gurgaon Employment Type: Full-Time Shift: US Time Zone / Night Shift (IST) Position Summary As a strategic partner to our client, we are seeking a Customer Service Manager to lead operations for a US Banking inbound voice process. This role demands a seasoned professional with 13–15 years of contact center experience, including 6–8 years in a managerial role, who can ensure exceptional service delivery, compliance, and client satisfaction. The position requires strong stakeholder management, operational governance, and expertise in Genesys tool to...

As a Fund Accounting Manager at NAM, your role involves being an intermediate management level position responsible for financial reporting in the Fund Services Function. You will act as an SME Reviewer in the preparation of financial statements for key clients. Your key responsibilities and functions will include: - Preparation and review of financial statements/regulatory reports such as Balance sheet, P&L, SOI, and Notes to financial statements. You will need to have an understanding of regulatory disclosures to SEC and other EMEA Regulatories. - Acting as a subject matter expert for the team, following US GAAPs, IFRS, Lux GAAPs, and IRISH GAAPs. - Identifying opportunities to implement p...

Hello Jobseekers, Greetings From Shining Stars ITPL!!! Job Opportunity: Team Leader - BPO Operations (Multiple Verticals) We are looking for experienced and dedicated Team Leaders to manage and drive performance in three critical areas. Please review the requirements carefully and apply for the role that matches your expertise. Locations: Shivaji Nagar and Kudlu Gate - Bengaluru Language Requirement: English and Hindi Both. Schedule: 6 Days Working and 1 Rotational Week Off. Availability: Immediate Joiners Preferred OR Max. 15 Days of Notice Period. CTC: Team Leader - Escalation Management - Max. 5.20 LPA Team Leader - Mutual Fund Operations - Up to 5 LPA Team Leader - Supply Chain & Vendor ...

As a Team Leader for Outbound Sales at the Noida sector 63 location, your role will involve hands-on experience in team management and overseeing key performance indicators such as AHT, Shrinkage, Attrition, Occupancy, and Rostering. Your BPO experience is essential, and you should have a track record of managing teams and improving performance metrics. Key Responsibilities: - Hands-on experience in team management and KPIs like AHT, Shrinkage, Attrition, Occupancy, Rostering - Managing teams and working towards improving bottom quartile performance - Comfortable working from the office during US Shift, 5 days a week - Good communication skills are required for effective team leadership Qual...

Urgent hiring for Kotak Mahindra Bank Limited. For the Post of Team Leader / Team Manager-(Inbound CCE Process) For Noida (Sec-125), Thane-(W) & Hyderabad Location. => This is permanent job on roles of the Kotak Mahindra Bank Ltd. with fixed salary plus incentives. ============================================================================== Job Designation: Team Leader / Team Manager- (Inbound CCE Process) Job Grade: Deputy Manager-M3 Department: Customer Experience Center Job Locations: Noida (Sec-125), Thane-(W) & Hyderabad Must be Experience: Must have at least 4.0 to 8.0 year experience out of it 1-3 years in to pure team handling experience required with Banking or BFSI sectors only. ...

Brief Job Description : • Team Management: Lead, mentor, and train a team of L1/L2 Desktop Support Engineers and Service Desk analysts. • Incident Management: Oversee the troubleshooting of complex desktop, laptop, and peripheral issues. Serve as the final escalation point for critical user issues. • SLA Management: Define and enforce Service Level Agreements (SLAs) for response and resolution times to ensure high user satisfaction (CSAT). • VIP Support: Lead and mentor a team to manage a white-glove support for Higher-level executives and critical stakeholders. • Procurement Strategy: Manage the procurement process for hardware and software. Negotiate with vendors (OEMs and VARs) to secure ...

About the Position: Designation: Manager-Solutioning Job Location: Mumbai Report to: Senior Manager Solutioning Working Days: 5Days(Monday to Friday WFH) About the Role: Will be responsible for designing data-driven, client-focused RPO and hiring solutions by partnering with Sales and Delivery teams. The role involves creating proposals, solution decks, and case studies, analyzing recruitment and market data, defining SLAs, and supporting client meetings with insights and structured recommendations. This position requires strong analytical skills, recruitment knowledge, and the ability to build compelling solution narratives that help win and retain clients. Job Responsibilities: • Partner w...

Role Overview: You should have around 6+ years of SAP experience in the design, configuration, testing, debugging, delivery, and support of SAP Automotive processes. Your responsibilities will include a thorough understanding and working knowledge of the integration between SD, MM, VMS, WTY, and DBM. You should possess very strong negotiation and conversational skills to effectively liaise with all levels of the customer. Additionally, you are expected to have sound knowledge of DBM events, actions, and status management, and the ability to configure DBM related customizations independently. Key Responsibilities: - Knowledge on document types, Item Types, Item Categories, Split Management, O...

Role Overview: You will be a results-oriented leader responsible for managing end-to-end after-sales service operations. Your main focus will be on driving customer satisfaction, streamlining service processes, managing large teams, and implementing strategic initiatives to enhance service delivery and operational efficiency. Key Responsibilities: - Lead and oversee all after-sales service operations across multiple touchpoints. - Manage 75+ employees, 2,000+ field technicians, and 350+ service centres. - Develop and implement service strategies for CSAT, TSAT, PSAT, Revenue, policies, and processes. - Monitor SLAs to ensure timely resolution of customer issues. - Collaborate with HR, IT, Fi...

Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve cl...

COMPANY OVERVIEW: GemPundit.com is a rapidly growing e-commerce platform specializing in loose gemstones and coloured gemstone jewellery. Over the past decade, our dynamic work culture and talented team have driven our success. Guided by an experienced management team, we have created an environment where employees can thrive, learn, and grow. Our achievements have been recognized by the Gems & Jewellery Export Promotion Council, where we have earned accolades for the Highest Number of International Clients in the Gems & Jewellery Industry for the past two years. Join us on an exciting journey as we expand our domestic and international presence, hiring outstanding talent across various depa...

Key responsibilities To liaison with customers with support agreements for SAP B1 support requirements. To coordinate with customers for new requirements and process optimizations. To manage support tool for support ticket management To help in developing new business for the organization by discovering prospects and following up with them as well as with leads generated by marketing team. Monitor Project schedule and conduct project review meetings. Demonstrating product features and offering technical solutions in a professional manner and to agreed time frames. Prepare proposals and presentations to share details of solution and commercials with prospects. Work with Product Management for...

Key Responsibility Area: Responding to customer queries via call, chat, and Email. Ensuring all agent KPI (Key performance indicators) are met, not limited to, AHT, NPS, Time on System, Quality scores Eligibility Criteria: Fluent speaking and writing ability in English. Graduate. Fresher can apply. The age limit is not more than 35 years. Comfortable with rotational night shifts is a must. Basic knowledge of using computers. Benefits & Perks: Two-way cab facility (Pick and Drop) is provided by the Organization. Two consecutive weekly offs to manage work life balance. Opportunity to earn extra cash through Over Time and Extra miler. Lucrative Incentive program.

The team leader would manage a team of customer service associates in a voice-based call center environment. TL would deliver on team KPIs, SLAs & parameters like shrinkage & attrition. TL would also act as a coach & mentor for the team. Perks and benefits Attractive Incentives + Cab Facility

As a Program Manager for GIS/POI Mapping, your role will involve leading a large team to achieve project goals and providing recommendations for process improvements. You will oversee hiring, training, mentoring, and performance reviews while coordinating with various functional managers for seamless project execution. Your responsibilities will include driving service delivery performance, managing escalations and risks, stakeholder interactions, SLA management, and people/process management. Key Responsibilities: - Lead a large team towards meeting project goals - Provide recommendations for improvement of the mapping process - Oversee hiring, training, mentoring, and reviewing performance...

As the Manager HR Delivery for Japan HR Shared Services at our organization, you will play a crucial role in enhancing HR service delivery, operational excellence, and strategic collaboration with Fujitsu Japan HR stakeholders. Your leadership capabilities, client relationship management skills, and experience in driving continuous improvements will be key in ensuring the success of our HR shared services team. Key Responsibilities: - Serve as the primary liaison for Fujitsu Japan HR team and stakeholders, fostering robust relationships and alignment with client expectations. - Lead HR service delivery for a team of 25+ Japanese bilingual professionals, ensuring high-quality service and oper...

So, what’s the role all about? Concierge will strive to deliver excellence in all conversations by connecting with leads to qualify or un-qualify them for our customers by engaging leads through SMS, and email. We ensure every lead we engage with is helped in an accurate and timely manner, while discussing their interests, over their preferred channel of choice. Conversations are handled with empathy, positivity, and a willingness to meet all their needs. Qualified leads are connected with our customers when they’re available for live transfers or through our call connect system. This position requires extensive computer experience as well as a thoughtful, quality driven approach to lead eng...

Key Responsibilities: SLA and Service Management: Manage and report on Service Level Agreements (SLAs). Ensure overall service delivery is compliant with agreed-upon SLAs and commitments. Act as the primary point of contact between business and the helpdesk team to provide timely support within the set SLA. Manage ticket/Incidents/Change Requests (CR's) within the provided SLA. Be able to troubleshoot issues and resolve them within the stipulated SLA. Monitor and enforce SLA/Process adherence. Create and maintain detailed reports and dashboards to track service performance and operational metrics.

Hi Job Seekers, We are looking for an experienced Team Leader (Sales) to join our growing team in Lucknow. Experience: Minimum 3 years overall experience, including 1 year as a Team Leader Qualification: Graduate Salary: Up to 4.5 LPA Key Roles & Responsibilities Lead, motivate, and manage a team of sales executives to achieve daily/weekly/monthly targets. Monitor team performance and provide coaching, feedback, and training where required. Analyze sales data and prepare performance reports. Manage team productivity, attendance, shrinkage, and attrition effectively. Conduct regular team meetings and sharing of best practices. Required Skills & Competencies Minimum 3 years of Overall experien...

Key Responsibilities Manage day-to-day logistics operations across all approved channels. Liaise with service providers ensuring adherence to delivery schedules and quality standards. Monitor and resolve delays, risks, and operational bottlenecks. Optimize processes for efficiency, cost-effectiveness, and compliance. Lead vendor relationship management and contract compliance. Provide actionable reports and insights to senior management. Performance Metrics- On-Time Delivery Rate 95% for all shipments. Ensure Turnaround Time (TAT) compliance 98% with service providers. Reduction in transit delays by 15% annually. Vendor compliance rate at 99%.Cost optimization targets met or exceeded quarter...

The team leader would manage a team of customer service associates in a voice-based call center environment. TL would deliver on team KPIs, SLAs & parameters like shrinkage & attrition. TL would also act as a coach & mentor for the team. Perks and benefits Attractive Incentives + Cab Facility

Role: The purpose of the role is to ensure effective implementation of transition tasks for client/account as per the transition plan. Do: Ensure effective transition as per project plan and timelines Implement transition plans and register new transitions - calendar and spreadsheet on the system Ensure transition tasks are in line with transition plans, as directed by the Transition Lead/Manager Ensure timely setup of relevant internal tools/products for the account to ensure proper program execution Confirm resource assignment for each transition and share details to finance to ensure correct setup of billing accounts Schedule required meetings as directed by the Transition Manager and doc...