4859 Sla Management Jobs - Page 8

Job Description Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful ...

Job Description Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful ...

Job Description Job Location: Gurgaon and Mumbai Time: 2:00 PM-11:30 PM WFO Only JOB DESCRIPTION: Responsibilities: Hands on experience with asset servicing, processing principal activities like Drawdown, Paydown, Interest in Geneva Reconcile cash and positions across all funds on daily basis using DUCO platform Reviewing upcoming activities exceptions from Geneva WSO accelerator, contract modifications as per the agent notices. Work across multiple groups to troubleshoot technical and accounting problems Ensure all the activities are processed and updated in Geneva. Reach out to Agents / Trustee / Internal team for resolving exceptions on daily basis. Escalation of unresolved cash and posit...

Job Description Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful ...

Job Description Candidates should have Excellent English Communication Skills and Excellent Typing skills. Desired candidate Profile : H.Sc / Graduate freshers with good communication. US healthcare Exp will be an advantage. Knowledge of basic computer operations. Willingness to work in the late evening and night shifts. Courteous with strong customer service orientation. Good listening and speaking skills. Typing speed 30/90% SVAR test mandatory. Work from office only. Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification i...

EY SCS-SRM - Supplier Relationship Manager The SRM will be responsible for managing supplier activities related to commercial, contractual, governance and performance. The opportunity We’re looking for an Associate Director with expertise in leading the creation and negotiation of an efficient commercial and pricing model that leverages industry leading practices and is tied to Global strategies. The SRM will manage billing, pricing and renewals of services, Change Orders and Contract Exit clauses. SRM requires close collaboration with various roles in Global SRM teams, including Vendor Contract Owner, Vendor Transformation Owner, Vendor Risk/ Compliance Owner, business operation and finance...

We are seeking a skilled and customer-focused Desktop Support Engineer to provide comprehensive support for end-user systems, applications, and hardware. The ideal candidate will be responsible for diagnosing and resolving technical issues related to Windows operating systems, Microsoft 365 applications, business productivity tools, and hardware performance. You will coordinate with vendors, provide remote support, and ensure timely resolution of IT incidents and requests. Provide Level 2 remote support for Windows 10/11 laptops and approved business applications. Troubleshoot issues related to: OS performance and boot failures Application crashes and login issues User profile and configurat...

Senior Manager Technical Support Operations We are seeking a highly skilled Senior Manager - Technical Support with strong technical expertise and leadership capabilities to manage our worldwide support operations. This role requires ensuring seamless support across multiple locations, enhancing service delivery, and driving continuous improvement while maintaining high levels of customer satisfaction. The ideal candidate will effectively manage a team of Support Engineers , handle critical customer escalations, oversee career development, and lead key support projects and processes. This role also involves strategic planning to scale the team, manage cross-functional initiatives, mentor fut...

Experian India is looking for a Product Operations Analyst to join its Decision Analytics sales team. This role is envisioned to be the fulcrum of managing all the product related operational activities plus sales operations for selective products. The candidate would possess a strong analytical mind, proficient in MIS reporting, have a strong aptitude for problem solving, and ability to work across teams and projects. The ideal candidate will have excellent written, oral and interpersonal communication skills, along with the fervent desire to continuously learn about business metrics and their impact. Key areas for value added contribution include : Communication approach, including engagin...

Role Overview: You will be responsible for providing effective technical support to the process and actively resolving client issues directly or through timely escalation to meet process SLAs. Your main duties will include managing transactions, fielding help requests from clients, documenting user information and problem details, resolving client queries as per defined SLAs, accessing internal knowledge bases for effective problem resolution, maintaining call logs to spot trends, updating self-help documents for customers, escalating serious client issues, ensuring product information is provided to clients, delivering excellent customer service, providing product support and resolution, as...

As an Assistant Manager IT (General Insurance Systems), you will ensure the operational integrity, scalability, and continuous enhancement of core insurance systems for both Motor and Non-Motor lines. You will be responsible for monitoring system performance, coordinating with vendors, and driving system upgrades to align with business objectives. Additionally, you will contribute to application development, testing, and implementation, ensuring seamless enhancements that meet user requirements effectively. **Key Responsibilities:** - Oversee day-to-day operations of motor and non-motor core insurance systems, ensuring high availability and performance. - Monitor system performance, troubles...

As a Finance Functional Consultant at our company in Gurgaon, your primary responsibilities will include: - Requirement Gathering: Collaborate with business stakeholders to understand their financial management processes, requirements, and pain points. - Configuration and Customization: Configure Oracle Fusion Financials applications based on the business requirements. Customize and extend the applications using built-in tools and frameworks like Oracle Application Composer. - Testing: Develop and execute test plans to validate the functionality of the configured system. Ensure that the solution aligns with business requirements and industry best practices. - Data Migration: Collaborate with...

Role Overview: As a Security Managed Services Engineer (L2) at NTT DATA, you will be responsible for providing a managed service to clients to ensure that their Security Infrastructures and systems remain operational. Your primary objective will be to proactively monitor, identify, investigate, and resolve technical incidents and problems to restore service to clients. You will focus on second-line support for incidents and requests with a medium level of complexity. Additionally, you may contribute to or support project work as and when required. Key Responsibilities: - Proactively monitor the work queues - Perform operational tasks to resolve all incidents/requests in a timely manner and w...

As a Site Reliability Engineer II, your role will involve covering the intersection of Software Engineer and Systems Administrator. You will be responsible for creating code and managing the infrastructure on which the code runs. Your primary goal will be to ensure that all SLAs are met without being exceeded, in order to balance performance and reliability with operational costs. Key Responsibilities: - Execute defined tasks and contribute to problem-solving with specific guidance from manager/Other SREs. - Prioritize tasks that add the most value and deliver high-quality results for customers and stakeholders. - Participate in core team processes such as planning, on-call rotations, incide...

As a Technical Support Engineer for global Microsoft Power BI customers, your role will involve providing support and services through phone, Teams, and email communications to resolve customer issues. You should have excellent communication skills to effectively interact with customers worldwide. Additionally, you must be willing to relocate to Hyderabad, work from the office, and be available for night shifts according to Pacific Standard Time 24/7. Key Responsibilities: - Minimum 2 years of experience with knowledge of Power BI and SQL, with a bonus if familiar with SSAS and SSIS. - Proficiency in Power BI Desktop, Power BI Service, gateways, Power BI administration, etc. - Familiarity wi...

About The Role Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management Good to have skills : Service Desk Voice Support Minimum 2 year of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will serve as the vital link between clients and our systems or ...

About The Role Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management Good to have skills : NA Minimum 2 year of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will serve as the vital link between clients and our systems or applications. Your day w...

About The Role Skill required: Order to Cash - Collections Processing Designation: Delivery Lead Manager Qualifications: BCom/Any Graduation Years of Experience: 13 to 18 years What would you do? You will be aligned with our Finance Operations vertical and will be helping us in determining financial outcomes by collecting operational data/reports, whilst conducting analysis and reconciling transactions.Optimizing working capital, providing real-time visibility and end-to-end management of revenue and cash flow, and streamlining billing processes. This team over looks the entire processes that starts from customers inquiry, sales order to delivery and invoicing. The Cash Application Processin...

About The Role Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management Good to have skills : NA Minimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will serve as the vital link between clients and our systems or applications. Your ...

About The Role Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management Good to have skills : NA Minimum 15 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will serve as the vital link between clients and the systems or applications they ut...

About The Role Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management Good to have skills : NA Minimum 12 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will serve as the vital link between clients and the systems or applications they ut...

About The Role Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management Good to have skills : Hana Minimum 15 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will serve as the vital link between clients and the systems or applications they ...

About The Role Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management Good to have skills : NA Minimum 2 year of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will serve as the vital link between clients and the systems or applications they utiliz...

About The Role Project Role : Software Development Engineer Project Role Description : Analyze, design, code and test multiple components of application code across one or more clients. Perform maintenance, enhancements and/or development work. Must have skills : SAP HCM Payroll Good to have skills : NA Minimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Software Development Engineer, you will engage in a dynamic work environment where you will analyze, design, code, and test various components of application code across multiple clients. Your day will involve collaborating with team members to perform maintenance and enhancement...

About The Role Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management Good to have skills : NA Minimum 0-2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will serve as a vital link between clients and the systems or applications they uti...