1890 Sla Management Jobs - Page 12

Hiring | Team Lead | Inbound Voice Process | Domestic E-commerce | Bangalore We are hiring experienced Team Leaders for a domestic voice process (e-commerce) with a multinational BPO in Bangalore . This is a great opportunity for professionals passionate about operations, people management, and customer satisfaction. Job Title: Team Lead Customer Support (Inbound Voice) Location: Bangalore Industry: BPO – E-commerce Voice Process Employment Type: Full-Time | Work from Office Key Responsibilities: Lead and manage a team of customer service representatives handling inbound calls Ensure smooth floor operations and adherence to SLAs, AHT, and CSAT targets Handle escalations and resolve customer issues effectively Monitor shrinkage, attrition, roster adherence, and daily reporting Drive continuous improvements in team performance through coaching and feedback Collaborate with cross-functional departments for seamless workflow Conduct regular team huddles, reviews, and performance tracking Eligibility Criteria: Graduate in any stream (mandatory) Minimum 4 years of overall BPO experience At least 1 year of on-paper team leading/people management experience in BPO operations Excellent communication in English and Hindi Strong leadership and analytical skills Should be comfortable with 24/7 rotational shifts (Day shifts for females) Immediate joiners preferred Salary & Benefits: Salary: Up to 5.5 LPA (based on current package and experience) 6 days working, rotational week offs No cab facility provided How to Apply: Interested candidates can share their updated resume on WhatsApp at 9696714723 (Homa) . If the call goes unanswered, kindly drop a message mentioning the role. Stay Updated: Follow our WhatsApp hiring channel for future openings: https://whatsapp.com/channel/0029VaLXmHBEKyZFIm6giY0 #Hiring #TeamLeader #BangaloreJobs #VoiceProcess #EcommerceSupport #DomesticBPO #OperationsLeadership #TeamHandling #CustomerServiceJobs #ImmediateJoiners #CareerOpportunity #ShiningStarsITPL #ApplyNow

Team Management (Service FSEs) min 15-20 SLA Management - Ticket Closure of both Proactive and Reactive Merchants issues (device related) Material Management from Hub to FSE (Fwd and Reverse Logistics) Upselling Skill Analytical and Data Management Trainer Mindset Criteria: Strong service background Industry: DTH/Broadband/Consumer Electronics, etc. Local market knowledge Strong understanding of stock handling/inventory management

Role Responsibilities: Manage a team of 1520 Service FSEs ensuring daily operations and service quality. Ensure SLA compliance by timely closure of proactive and reactive merchant device issues. Handle material logistics including forward and reverse movements between hub and FSEs. Drive upselling initiatives and continuously train the team for service and sales improvements. Job Requirements: Strong background in service operations with experience in DTH, Broadband, or Consumer Electronics industry. In-depth local market knowledge and customer handling expertise. Excellent skills in stock handling, inventory control, and logistics management. Strong analytical abilities to manage data and derive actionable insights.

Team Management (Service FSEs) min 15-20 SLA Management - Ticket closure of both proactive and reactive merchant issues (device related) Material Management from Hub to FSE (Forward and Reverse Logistics) Upselling skill Analytical and data management Trainer mindset Criteria: Strong service background Industry - DTH/Broadband/Consumer Electronics, etc. Local market knowledge Strong understanding of stock handling/inventory management

Team Management (Service FSEs) minimum 15-20. SLA Management - Ticket Closure of both Proactive and Reactive Merchants issues (device related). Material Management from Hub to FSE (Forward and Reverse Logistics). Upselling Skill. Analytical and Data Manager. Trainer Mindset. Criteria: Strong service background. Industry - DTH/Broadband/Consumer Electronics etc. Local market knowledge. Strong understanding of stock handling/inventory management.

JD Be a global mobility SME and have the capability to manage end-to-end immigration and travel with a key focus on US, APAC and Europe An SME in global mobility and immigration supporting the Company's initiatives on automation and driving stringent process control. Serve as a direct POC for engaging with employees, managers and other key stakeholders on matters pertaining to Immigration, travel and relocation Support in understanding best practices across industry and working on ensuring policy and processes are frequently re-visited and updated. Be able to network and coordinate with external partners and vendors on areas related to travel and immigration (where required) Review and reconcile vendor statements / audit credit statements and invoices Ensuring SLA's are frequently updated and that SLA's are met Based on business needs, being able to deliver SME and have strategic consultation with internal stakeholders based on growing business needs. Conduct immigration and travel orientations for employees relocating onsite Escalation Management Be part of calls and emails to provide right guidance and status to the business stakeholders Reviewing the visa documentation and information provided by the resource for accuracy prior to submitting to an attorney, embassy, visa processing agency, TMC or inhouse Liaise closely with HR, Finance, Procurement, Business Ops, Legal and other functions to ensure smooth and effective operations Be a trusted partner within the Global Mobility team in supporting the functions operations and providing timely insights for further development Flexibility in working on larger and new initiatives such as mergers and acquisitions + new country initiatives. Identify areas for improvement within the process and take necessary corrective measures alongside with the Leads. Qualification JD Be a global mobility SME and have the capability to manage end-to-end immigration and travel with a key focus on US, APAC and Europe An SME in global mobility and immigration supporting the Company's initiatives on automation and driving stringent process control. Serve as a direct POC for engaging with employees, managers and other key stakeholders on matters pertaining to Immigration, travel and relocation Support in understanding best practices across industry and working on ensuring policy and processes are frequently re-visited and updated. Be able to network and coordinate with external partners and vendors on areas related to travel and immigration (where required) Review and reconcile vendor statements / audit credit statements and invoices Ensuring SLA's are frequently updated and that SLA's are met Based on business needs, being able to deliver SME and have strategic consultation with internal stakeholders based on growing business needs. Conduct immigration and travel orientations for employees relocating onsite Escalation Management Be part of calls and emails to provide right guidance and status to the business stakeholders Reviewing the visa documentation and information provided by the resource for accuracy prior to submitting to an attorney, embassy, visa processing agency, TMC or inhouse Liaise closely with HR, Finance, Procurement, Business Ops, Legal and other functions to ensure smooth and effective operations Be a trusted partner within the Global Mobility team in supporting the functions operations and providing timely insights for further development Flexibility in working on larger and new initiatives such as mergers and acquisitions + new country initiatives. Identify areas for improvement within the process and take necessary corrective measures alongside with the Leads.

Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion it's a place where you can grow, belong and thrive. Your day at NTT DATA End user support, Compliance Management (BitLocker, Zscaler, Windows Defender, Symantec, OS EOL EOS, EDR, Forcepoint), Response resolution SLA management, CSAT What you'll be doing .End user support, Compliance Management (BitLocker, Zscaler, Windows Defender, Symantec, OS EOL EOS, EDR, Forcepoint), Response resolution SLA management, CSAT Workplace type: On-site Working

You are seeking a skilled Power BI and PowerApps Developer to join our team. As the Power BI and PowerApps Developer, you will be responsible for developing, implementing, and maintaining business intelligence solutions and custom applications utilizing Power BI and PowerApps. This role necessitates a blend of technical proficiency, problem-solving abilities, and the capacity to collaborate with cross-functional teams to fulfill business needs. Your primary responsibilities will include Power BI Development tasks such as designing, developing, and sustaining Power BI dashboards and reports, connecting to diverse data sources, transforming data, ensuring data integrity, implementing data models and calculations using DAX, optimizing report performance, and troubleshooting issues. Moreover, you will be engaged in PowerApps Development activities like designing, developing, and deploying custom business applications, integrating PowerApps with other Microsoft services and third-party systems, creating and managing workflows using Power Automate, and ensuring application usability and maintainability. Collaboration and Communication are vital aspects of this role, where you will work closely with business stakeholders to gather requirements, translate business needs into technical specifications, provide training and support to end-users, and collaborate with IT and data teams for seamless solution integration. Additionally, you will be responsible for documenting development processes, data models, and user guides, adhering to best practices for data governance, security, and compliance, and staying updated with new features and updates in Power BI and PowerApps to enhance solutions. Your Behavioral Skills should include the ability to work cohesively with team members, adapt to technological changes and project requirements, exhibit outstanding organizational and time management skills, multitask effectively, prioritize daily workload, maintain a positive attitude, possess good communication skills, showcase high motivation, and demonstrate a willingness to learn independently. The ideal candidate should be Any Graduate or pursuing the final year of Graduation. By joining our team at Mphasis, you will have the opportunity to build technical excellence, understand business performance, stay informed about the latest technology trends, and experience a fulfilling work-life balance. You will collaborate with a team that consistently sets benchmarks for high CSATs, on-time project completion, and being recognized as one of the best teams to work for within the organization. Our work culture promotes openness, transparency, freedom for experimentation, and innovation. Mphasis is a leading IT solutions provider offering Applications, Business Process Outsourcing (BPO), and Infrastructure services globally. With a focus on technology expertise, domain knowledge, and process proficiency, we have established a strong presence in the IT solutions domain. Our commitment to delivering quality solutions across various verticals has earned us recognition and a loyal clientele. Our integrated solutions aim to create value for customers by enhancing their business processes with minimal hassles and capital outlays.,

As a US IT Recruitment Consultant, your primary responsibilities include identifying candidates with the required skills to meet clients" needs, engaging with Account Managers to grasp the requirements thoroughly, ensuring high-quality sourcing and recruitment, managing the complete recruitment life cycle for US clients, devising recruitment strategies to find suitable candidates through job portals and networking sites, handling various IT roles, aiming for a high conversion ratio of submittals into interviews and placements, meeting recruitment Service Level Agreements (SLAs) as per agreements, and collaborating with team and business unit heads for effective communication on requirements, sourcing strategies, interviews, offers, hires, and future needs. We are seeking candidates with prior experience in US IT staffing or US calling processes like BPO/KPO, possessing a proactive attitude, effective communication skills in English (verbal and written), a Bachelor's degree in a technical field, a keen interest in learning IT technologies and skills, willingness to work in US timings (Night Shift), strong networking abilities, a collaborative mindset, creativity, research orientation, good reasoning, quantitative, and organizational skills, as well as strong analytical and interpersonal skills. The role is based in Mumbai, Andheri East, and requires working in US Shift timings from 6:30 pm to 3:30 am.,

About PSA BDP PSA BDP, a member of the PSA Group, is a leading provider of globally integrated and port-centric supply chain, transportation, and logistics solutions. The company is headquartered in Philadelphia, PA, and employs more than 5,500 people worldwide. We are a team that celebrates our unique diversity and close-knit community atmosphere. Our core values begin at the very top and span the broad reach of our global community. We offer dynamic careers for those individuals looking to be a part of something bigger and provide unequivocal opportunities for growth within the organization. PSA BDP serves over 5,000 customers, including some of the world's leading multinational companies within the chemical, retail & consumer, life sciences & pharmaceuticals, and electric vehicle & industrial verticals. Job Description You should have knowledge of Customs operation and customer Services, with a minimum of 15 years of experience. Your responsibilities will include managing the relationship of a defined number of customers and prospects. This involves managing SLAs with SOPs and conducting monthly performance reviews with customers. You will be responsible for delivering the regional and/or country customer budget by maintaining a healthy pipeline, good contractual performance, and proactive thinking. Monitoring the Daily Status Reports and ensuring KPIs are met, as well as preparing delay analysis matrix beyond KPI, will be part of your role. Additionally, you will manage QBRs & BPR with customers & internal stakeholders. It is essential to ensure that Key Account activities are aligned with the global/regional sector strategy and work on regional customer initiatives for implementing the global business plan. You will collaborate with BDMs on customer inquiries, account planning, business reviews, etc. Keeping BDMs and executive sponsors updated at regular intervals with an awareness of business-critical issues is crucial. Consultation with BDMs and Sector Heads on potential solutions and best practices will be required. You will be responsible for collecting relevant customer information for the RFI/RFP/RFQ and preparing documents for customer implementation to ensure proper operational handover and implementation to meet customer expectations (SLAs & SOPs). Achieving Financial Targets by Timely Billing, AR collection with DSO/DPO Delta, and growth in existing customer by targeting products not handled by BDP or any spot opportunities will be part of your responsibilities. As a result-oriented professional with extensive experience in Custom Clearance & Trade Compliance, you will need to keep updated on the latest Circulars/Notifications and Trade notices on Customs. Job Requirements To be eligible for this role, you should have a minimum of 15 years of experience in Customer Service and Key Account Management (KAM). A Graduate degree is required for this position.,

As an Incident Management/Call Centre professional based in Bangalore, you will be responsible for managing vendors including ATM OEM's, CRA's, and network providers. Your key tasks will involve SLA management, project and customer management, as well as leading rollout and service projects in a multi-channel environment. You will also lead customer and vendor review meetings, develop service strategies, and establish executive dashboards and structured interface programs to track the health and profitability of each account. Additionally, you will be required to address any escalated contractual issues. Contract management will be a crucial aspect of your role, involving managing RFP's, tenders, contract commercial negotiations, and project management for implementing and managing services. You will also be responsible for the development of multivendor services for Diebold & Wincor machines, which includes tasks such as engineer hiring, setting up service centers and stocking locations/hubs, establishing call & SLA processes and tools, providing training and technical support, and managing spare parts. In the realm of field services management, you will be tasked with supporting business development for new opportunities and existing relationships. Supply chain management will also fall under your purview, encompassing vendor selection, development, and management while considering profitability, costs, and SLAs. Additionally, you will play a key role in managing stakeholders and building trusting relationships with suppliers and colleagues. Key skills required for this role include adaptability to work in a dynamic environment, effective communication and presentation skills, the ability to collaborate with functional teams, experience in business development, general management, and post-sales support, proficiency in operations and project management including planning, execution, and process automation, excellent customer management skills, extensive supply chain and management experience, driving growth and managing SLA negotiations, and strong commercial acumen and negotiation skills. The minimum education qualification for this position is any graduate with relevant experience (BE/MBA preferred).,

Lead day-to-day operations of a BPO process, interfacing directly with clients. Manage a team of ~100+ staff including TLs, AMs, and DMs, ensuring adherence to SLAs, quality, and performance targets.

Amazonian s are always thinking about the bigger picture. Every position at Amazon offers the opportunity for employees to influence business decisions and shape the future. As a GSS Campaign Operations Manager, you will play the role as a front-line manager for a team, proximate size ~18-20, which builds marketing campaigns, supports quality check of campaigns across different languages and launches the campaign to the customers, as per inputs given by regional and global teams. You will be the owner of a specific global region and have operational efficiency goals on people, SLA, quality and productivity. You will be responsible for delivering the campaigns on time with the right quality and will be driving your team s capacity planning on a weekly/monthly basis with a 6 to 12 months vision, working ahead on planning the infrastructure and resources. As a people manager, you will be responsible for your team s performance and support their career growth. You will also be participating in hiring and grooming leadership talent pipeline. In this role, as an operations manager, you will also be working with the change implementation manager and GSS ACES/benchmarking team on implementing process improvements/automations, the tools and technology improvements to enable continuous improvement. -***This role needs to be in rotational shift to manage the Night shift team*** Operations: Plan the execution of deliverables to meet/exceeds the business metrics. Identify & Setup internal goals tying up with the business goals. Identify the risks in operations and creates mitigation plans to carry business smoothly. Collaborate with the other teams within campaign operations creates synergies and implement best practices. Presents and own data for business reviews/meetings by documenting any issues/RCAs/action planning in functional area and owns specific action or change Identifies day-to-day operational problems and suggests tactical solutions Works with the tech team to implement the automation opportunities and drives the progress. Exhibits role model behavior in following the mechanisms and cadences and works towards continuous improvement. Forecasting/Scheduling: Plans capacity according to the volume and sets up mitigation plans accordingly. Provides inputs for the annual operational planning. Analyzes incoming volume and identifies trends to highlight potential risks and challenges. Quality: Owns the output quality of the processes and creates mechanisms to improve the overall quality. Contributes or Owns COE (Correction of Error) process by documenting any issues/RCAs/action planning in functional area and owns specific action or change Initiates and leads the process improvement projects by presenting challenges and potential solutions. Stakeholder communications: Owns the weekly/monthly reviews with the partners/stakeholder. Provides support for the business reviews with the leadership. Studies the new business requests and validates the need, time, and transition plans. Handles and resolves any conflicts with process/business by working with the internal partners Communicates the problem statement with data on operational processes for internal and external stakeholders Interacts with multiple partners to communicate on operations and represents data/metrics information and project reviews Responsible for pre-scoped external/internal communication, i.e., recurring updates, blurbs, and reports People Management: Demonstrates understanding of performance and leadership bar, applies it effectively to team members and to new hiring decisions Creates new launch plans for the new members and owns their progress. Help them to understand the Amazon culture and ease into the program. Provides coaching and feedback to direct reports weekly/monthly Set goals and assigns challenging work to direct reports in order to help them progress in the career. Holds the team members accountable for the tasks assigned to them. Works on performance improvement plans for the direct reports. Identifies top performers and creates backup and succession plan within the team to take up next level of responsibilities. Hiring of resources as per the process requirements and onboarding them. Sets up team building activities. Maintenance of data confidentiality within the teams. Career development training for direct reports to improve their skillsets. Reviews connections score and take necessary steps to improve them. Conducts Skip level meetings on quarterly basis. Owns talent review for their respective span. A day in the life A day in the life Complexity of work: Responsible for building a high-performance team that will achieve and exceed the charter and goals for the program Understanding of various campaign operations tools and strategies, define new goals to increase the business impact. Achieving program level goals irrespective of external dependencies Ensure effective utilization of resources to drive high team efficiency Provide inputs for OP planning Drive process improvements and meet OP targets Provide inputs for Opex reviews Available for rotational shift if business requires to support On-call support 1.Graduate (any stream) with 6+ years of experience of which a minimum 3+ years in managing people. 2. Track record of meeting and exceeding high service delivery standards Experience in driving process excellence and productivity improvement 3.Experience owning and building processes with limited guidance. 4. Experience independently conducting deep dives to aid problem solving, by identifying blockers and coming up with solutions. 5.Always look out for continuous process improvement opportunities globally, reducing SLAs, and should be able to independently drive these initiatives. 5.Demonstrated experience working with program managers and business teams. Willingness to work flexible work hours. 6. Experience using data and metrics to measure impact and determine improvement. Experience building and executing marketing programs 1.2+ years of knowledge/experience in marketing would be preferred 4+ years experience in managing process and operational escalations 2.Experience in SLA management Exposure to process improvement/quality control tools and methods 3.Experience in understanding metrics and developing them, as required Strong background in web search and familiarity with various ways used for searching for information

Job Description Designation : Senior Manager Medical Coding Operations Specialty : Same Day Surgery Location : Airoli, Navi Mumbai Work from Office Job Summary: We are seeking a Senior Manager Medical Coding Operations with at least 11+ years of experience in the medical coding business. The ideal candidate will have extensive knowledge of Surgery Medical Coding guidelines , and coding techniques including ICD-10 and CPT . A strong foundation in Anatomy & Physiology , Advanced Medical Terminology , Pharmacology , and Psychology is essential. Proficiency in MS Office and excellent communication and interpersonal skills are a must. Key Responsibilities: Coding Transition & Delivery Management : Manage coding transitions and oversee delivery for outsourcing partners and hospital groups in the US. Training & Leadership : Provide coding training and guidance for the team, utilizing strong leadership skills to manage and mentor coders. Client Management : Understand client needs and exceed expectations in both productivity and quality. Project Transition : Lead the transition of new projects across various specialties. Decision Making : Demonstrate effective decision-making skills with minimal supervision. Research & Analytics : Utilize strong analytical skills to solve complex coding issues through research. Training & Mentoring : Act as a mentor to enhance coders skills and ensure project success. Stakeholder Collaboration : Work closely with higher management to meet organizational goals. Coding Guidelines : Develop and document coding guidelines based on federal and payer sources (CMS, Medicare, Commercial Payers) and client updates. Client Interaction : Lead client discussions regarding coding production deliverables and quality assurance. Team Management : Manage and lead a team of multispecialty coders. Special Responsibilities: Facility Creation : Assist in exploring infrastructure options and building new facilities. Team Building : Play a key role in building a team tailored for various projects based on specific requirements. Necessary Qualifications: Experience : 11+ years in Medical Coding with working managing Surgery Coding . Technical Skills : Proficiency in MS Word and Excel . Organizational Skills : Detail-oriented with the ability to handle repetitive tasks efficiently. Multitasking : Ability to manage multiple tasks in a fast-changing environment. Educational Requirements: Qualification : Graduation in any stream. Mandatory Certifications : CCS , CIC , COC , or CPC certification. Disclaimer: GeBBS never charges fees or accepts payments for job applications. Any such requests should be reported immediately to reporthr@gebbs.com.

ABOUT US Job Title: Delivery Lead (Professional Services) About Circles.Life Founded in 2014, Circles is a global technology company reimagining the telco industry with its innovative SaaS platform, empowering telco operators worldwide to effortlessly launch innovative digital brands or refresh existing ones, accelerating their transformation into techcos. Today, Circles partners with leading telco operators across multiple countries and continents, including KDDI Corporation, Etisalat Group (e), ATT, and Telkomsel, creating blueprints for future telco and digital experiences enjoyed by millions of consumers globally. Besides its SaaS business, Circles operates three other distinct businesses: Circles.Life : A wholly-owned digital lifestyle telco brand based in Singapore, Circles.Life is powered by Circles SaaS platform and pioneering go-to-market strategies. It is the digital market leader in Singapore and has won numerous awards for marketing, customer service, and innovative product offerings beyond connectivity. Circles Aspire : A global provider of Communications Platform-as-a-Service (CPaaS) solutions. Its cloud-based Experience Cloud platform enables enterprises, service providers and developers to deliver and scale mobile, messaging, IoT, and connectivity services worldwide. Jetpac : Specializing in travel tech solutions, Jetpac provides seamless eSIM roaming for over 200 destinations and innovative travel lifestyle products, redefining connectivity for digital travelers. Jetpac was awarded Travel eSIM of the Year. Circles is backed by renowned global investors, including Peak XV Partners (formerly Sequoia), Warburg Pincus, Founders Fund, and EDBI (the investment arm of the Singapore Economic Development Board), with a track record of backing industry challengers. About this role; We are seeking a highly motivated and customer-focused client Delivery Lead to join our growing telecommunications team. In this role, you will be responsible for overseeing the successful delivery of services and solutions to key clients. You will act as the main point of contact for clients post-sale, ensuring services are delivered efficiently, on schedule, and in line with contractual obligations and client expectations. What youll do; Key Responsibilities: Client Relationship Management Serve as the primary contact for assigned clients, building strong, long-lasting relationships. Understand the client s business objectives and ensure alignment with our services and delivery roadmap. Act as a trusted advisor and advocate for the client within internal teams. Service Delivery Oversight Lead end-to-end service delivery processes, including onboarding, provisioning, implementation, and support transitions. Monitor delivery timelines, quality of service, and performance metrics. Collaborate with technical teams to resolve escalations and ensure service continuity. Project Coordination Reporting Manage project timelines, deliverables, and client communications for service launches or major upgrades. Track progress using tools like ServiceNow, JIRA, or other delivery platforms. Provide regular status updates and executive reporting, both internally and to clients. Cross-Functional Collaboration Work closely with Sales, Network Operations, Product, and Customer Support teams to ensure seamless client experiences. Assist in the development of service improvement plans and client success strategies. Contract SLA Management Ensure services are delivered according to contractual Service Level Agreements (SLAs) and Key Performance Indicators (KPIs). Manage renewals, amendments, and change requests in coordination with account managers and legal/commercial teams. Who you will work with; Co-Founders and HODs Engineering Teams External customers/MNOs and vendors What we are looking for; Bachelors degree in Business, Telecommunications, Information Technology, or related field. 10+ years of experience in client-facing service delivery or account management roles, preferably in the telecom or technology sector. Proven ability to manage large enterprise clients and complex delivery environments. Strong understanding of telecommunications services (e.g., voice, data, cloud, managed network services). Excellent communication, problem-solving, and organizational skills. Ability to thrive in a fast-paced and ambiguous environment Proficiency in project management and CRM tools (e.g., MS Project, Jira, Confluence, Smartsheet and etc).

Key Responsibilities: Supervise and mentor a team of customer service executives handling inbound calls. Manage team performance through regular feedback, coaching, and performance reviews. Ensure effective rostering and shift management for optimal coverage. Ensure prompt, courteous, and accurate responses to all customer inquiries. Monitor calls to ensure quality and adherence to customer service standards. Handle escalated calls and resolve complex customer issues efficiently. Monitor daily service levels and call metrics (AHT, CSAT, FCR, etc.) Analyze call trends and provide insights to improve process efficiency. Ensure adherence to standard operating procedures (SOPs) and compliance policies. Identify training needs and assist in delivering training sessions. Drive continuous learning and skill development within the team. Prepare daily/weekly/monthly performance reports. Share actionable insights with management to improve customer service operations Qualifications: Bachelors degree in business, marketing, or a related field (or equivalent experience). 5+ years of customer service experience, with at least 3 year in a leadership or supervisory role. Strong leadership and people management skills Excellent communication and interpersonal skills Problem-solving and conflict resolution abilities Proficiency in CRM tools and call center technologies Analytical mindset with data-driven decision-making Preferred Qualifications: Experience in a specific industry related to the company products or services. Knowledge of customer service techniques and methodologies. Compensation and Benefits: Competitive base salary plus performance-based incentives. Health insurance , Unlimited Incentives. How to Apply Interested candidates can share their updated CV at himanshiverma@policybazaar.com or WhatsApp at 9069719390 Along with the following details Total Experience Current CTC Expected CTC Notice Period Team Size Age Reason for Change Current Location

ABOUT US Job Title: Delivery Lead (Professional Services) About Circles.Life Founded in 2014, Circles is a global technology company reimagining the telco industry with its innovative SaaS platform, empowering telco operators worldwide to effortlessly launch innovative digital brands or refresh existing ones, accelerating their transformation into techcos. Today, Circles partners with leading telco operators across multiple countries and continents, including KDDI Corporation, Etisalat Group (e&), AT&T, and Telkomsel, creating blueprints for future telco and digital experiences enjoyed by millions of consumers globally. Besides its SaaS business, Circles operates three other distinct businesses: Circles.Life : A wholly-owned digital lifestyle telco brand based in Singapore, Circles.Life is powered by Circles SaaS platform and pioneering go-to-market strategies. It is the digital market leader in Singapore and has won numerous awards for marketing, customer service, and innovative product offerings beyond connectivity. Circles Aspire : A global provider of Communications Platform-as-a-Service (CPaaS) solutions. Its cloud-based Experience Cloud platform enables enterprises, service providers and developers to deliver and scale mobile, messaging, IoT, and connectivity services worldwide. Jetpac : Specializing in travel tech solutions, Jetpac provides seamless eSIM roaming for over 200 destinations and innovative travel lifestyle products, redefining connectivity for digital travelers. Jetpac was awarded Travel eSIM of the Year. Circles is backed by renowned global investors, including Peak XV Partners (formerly Sequoia), Warburg Pincus, Founders Fund, and EDBI (the investment arm of the Singapore Economic Development Board), with a track record of backing industry challengers. About this role; We are seeking a highly motivated and customer-focused client Delivery Lead to join our growing telecommunications team. In this role, you will be responsible for overseeing the successful delivery of services and solutions to key clients. You will act as the main point of contact for clients post-sale, ensuring services are delivered efficiently, on schedule, and in line with contractual obligations and client expectations. What youll do; Key Responsibilities: Client Relationship Management Serve as the primary contact for assigned clients, building strong, long-lasting relationships. Understand the client s business objectives and ensure alignment with our services and delivery roadmap. Act as a trusted advisor and advocate for the client within internal teams. Service Delivery Oversight Lead end-to-end service delivery processes, including onboarding, provisioning, implementation, and support transitions. Monitor delivery timelines, quality of service, and performance metrics. Collaborate with technical teams to resolve escalations and ensure service continuity. Project Coordination & Reporting Manage project timelines, deliverables, and client communications for service launches or major upgrades. Track progress using tools like ServiceNow, JIRA, or other delivery platforms. Provide regular status updates and executive reporting, both internally and to clients. Cross-Functional Collaboration Work closely with Sales, Network Operations, Product, and Customer Support teams to ensure seamless client experiences. Assist in the development of service improvement plans and client success strategies. Contract & SLA Management Ensure services are delivered according to contractual Service Level Agreements (SLAs) and Key Performance Indicators (KPIs). Manage renewals, amendments, and change requests in coordination with account managers and legal/commercial teams. Who you will work with; Co-Founders and HODs Engineering Teams External customers/MNOs and vendors What we are looking for; Bachelors degree in Business, Telecommunications, Information Technology, or related field. 10+ years of experience in client-facing service delivery or account management roles, preferably in the telecom or technology sector. Proven ability to manage large enterprise clients and complex delivery environments. Strong understanding of telecommunications services (e.g., voice, data, cloud, managed network services). Excellent communication, problem-solving, and organizational skills. Ability to thrive in a fast-paced and ambiguous environment Proficiency in project management and CRM tools (e.g., MS Project, Jira, Confluence, Smartsheet and etc).

The Shift Manager- IT Technical is responsible for overseeing and managing the day-to-day IT operations during assigned shifts.This role ensures consistent system availability, performance and support services across all IT infrastructure components.

Book My Laundry is looking for Operations Manager to join our dynamic team and embark on a rewarding career journey Developing and implementing operational strategies Managing and supervising a team of employees Analyzing and improving processes to increase efficiency and productivity Identifying and resolving operational problems and issues. The ideal candidate for this role should have strong leadership skills, excellent communication and interpersonal skills, experience in managing teams, and a deep understanding of operations and business processes.

Role & responsibilities Analyze problem tickets, identify the root cause, and implement appropriate solutions or workarounds. Assist users in understanding and utilizing the application effectively. Provide training, guidance, and troubleshooting assistance to ensure users can make the most of the software. Perform routine maintenance tasks such as application updates, patches, and configuration changes to ensure optimal performance and security. Create and maintain documentation related to application support processes, known issues, and solutions. Work closely with cross-functional teams such as developers, quality assurance, and infrastructure teams to address complex issues and implement enhancements or bug fixes. Respond to and resolve incidents within agreed-upon service level agreements (SLAs). Prioritize and escalate issues as necessary, ensuring timely resolution. Monitor application performance, identify bottlenecks, and propose Preferred candidate profile With your amazing 2 to 4 years of product support experience, displaying your history of producing excellent results. Knowledge of SQL/ Database languages, scripting, or query languages may be required, depending on the applications supported. Excellent problem-solving and analytical abilities to diagnose and resolve complex technical issues. Ability to work independently and collaboratively in a fast-paced environment. Experience with incident management systems, ticketing systems, or IT service management (ITSM) tools is a plus.

Job Description Designation : Senior Manager – Medical Coding Operations Specialty : Same Day Surgery Location : Airoli, Navi Mumbai Work from Office Job Summary: We are seeking a Senior Manager – Medical Coding Operations with at least 11+ years of experience in the medical coding business. The ideal candidate will have extensive knowledge of Surgery Medical Coding guidelines , and coding techniques including ICD-10 and CPT . A strong foundation in Anatomy & Physiology , Advanced Medical Terminology , Pharmacology , and Psychology is essential. Proficiency in MS Office and excellent communication and interpersonal skills are a must. Key Responsibilities: Coding Transition & Delivery Management : Manage coding transitions and oversee delivery for outsourcing partners and hospital groups in the US. Training & Leadership : Provide coding training and guidance for the team, utilizing strong leadership skills to manage and mentor coders. Client Management : Understand client needs and exceed expectations in both productivity and quality. Project Transition : Lead the transition of new projects across various specialties. Decision Making : Demonstrate effective decision-making skills with minimal supervision. Research & Analytics : Utilize strong analytical skills to solve complex coding issues through research. Training & Mentoring : Act as a mentor to enhance coders' skills and ensure project success. Stakeholder Collaboration : Work closely with higher management to meet organizational goals. Coding Guidelines : Develop and document coding guidelines based on federal and payer sources (CMS, Medicare, Commercial Payers) and client updates. Client Interaction : Lead client discussions regarding coding production deliverables and quality assurance. Team Management : Manage and lead a team of multispecialty coders. Special Responsibilities: Facility Creation : Assist in exploring infrastructure options and building new facilities. Team Building : Play a key role in building a team tailored for various projects based on specific requirements. Necessary Qualifications: Experience : 11+ years in Medical Coding with working managing Surgery Coding . Technical Skills : Proficiency in MS Word and Excel . Organizational Skills : Detail-oriented with the ability to handle repetitive tasks efficiently. Multitasking : Ability to manage multiple tasks in a fast-changing environment. Educational Requirements: Qualification : Graduation in any stream. Mandatory Certifications : CCS , CIC , COC , or CPC certification. Disclaimer: GeBBS never charges fees or accepts payments for job applications. Any such requests should be reported immediately to reporthr@gebbs.com.

Manage IT infrastructure deployments: servers, network equipment, data centersWi-Fi, cloud integrations, etc.Oversee upgrades and patching for OS, databases, and critical applications.Ensure high availability, backup, and disaster recovery strategies

Immediate Hiring for US Chat Process Location- Hyderabad Shift-: US shift (Night Shift) Cabs available Min 2 Yr Exp in International Chat Process Sal 5 LPA Call@ 7903496417 / 9953262467 or share cv to deepak.sharma@shadowplacements.com Required Candidate profile Experience of International Chat Process is mandatory. candidate must have experience of live and multiple chat handling exp Domestic exp will not be considered Call@ 9953262467 / 7903496417

Ammann, a global leader in construction equipment with a rich heritage since 1869, offers a dynamic work environment for passionate individuals. As a subsidiary of Ammann BauAusrstung AG (ABA) since 2013, Ammann India leverages its Swiss heritage and expertise to empower the Indian construction industry. We are the largest and most trusted manufacturer of Road Construction Equipment in India, boasting a state-of-the-art manufacturing facility in Mehsana, Gujarat, and a robust network of 17 Sales & Service Offices nationwide. Why Ammann India Innovation & Legacy: Be part of a company with a pioneering spirit and a commitment to shaping the future of construction. Growth & Opportunity: Join a rapidly growing organization with a strong workforce of over 1800 employees (including contract staff) and a turnover exceeding INR 900 crore. Supportive Environment: We believe in fostering a collaborative and rewarding work culture that empowers our employees to excel. Ready to build your career with a leader in construction Visit our website (www.ammann.com) to explore exciting career opportunities. Join us in building a more sustainable future for India's infrastructure. Area: IT Group Services, SAP CCoE Superior: Head of SAP CCoE India Subordinates: none Work experience: Minimum 10 years of SAP PP module Main Objectives / Responsibilities - Primary module responsibility for the SAP modules PP - Co-responsibility and substitution for the SAP PS or QM module - Introduction or participation of new modules (e.g., AVC) - Significant co-determination and co-design of the business processes affected by the supported modules and systems (in cooperation with the process owners / key users of the line) - Ability to lead Project and subproject - Planning the further development and future use of the above-mentioned SAP modules and other systems in the responsible area, coordinated with the overall strategies and operational enterprise planning (business and IT) - Implementation of new SAP components and processes according to the IT strategy (derived from the corporate strategy) - Coordination and prioritization of requirements from the business of the different locations - Support (2nd level) of the modules and systems in the responsibility (support, customizing, developing solution proposals, analyzing/troubleshooting problems, contact with SAP, etc.). The 1st level support of the end users is the responsibility of the key users. - Consistent maintenance of all requirements and documentation of the solutions in the ticketing system. - Significant involvement in the design of business processes in collaboration with the process owners and key users - Recognition of potential for improvement using new or in the use of existing IT resources - Creation of solution concepts in close cooperation with key users - Support of key users in the creation of functional specifications, functional concepts, test concepts, test scripts and process/user documentation - Professional coordination of SAP key users in the Ammann Group with the aim of developing a group solution that is as uniform as possible - Training of the key users - Coordination with SAP and external SAP consultants (according to existing SLA, respectively to create new SLA together with the Head of SAP CCoE). - SAP system implementation (rollouts) at new locations, with responsibility for coordination and implementation (customizing) in the responsible SAP modules - Responsible and participation in SAP updates and release upgrades and coordination of key users during acceptance tests - Evaluation and assessment of alternative IT solutions (non-SAP) versus corresponding SAP solutions - Set-up, maintenance, and further development of reporting for the modules and systems in the responsible area in cooperation with the business specialist - Especially, supervision and guidance of external consultants including assured and planned transfer of results to internal operations/support. Monitoring budget, coordination to other team members, planning, assurance of documentation and quality. - Cost-effectiveness analyses in connection with improvement proposals, especially also for IT system reorganization projects - Optional: Programming (user exits, evaluations, forms), but always with the aim of staying within the SAP standard. Before individual programming, the question of the SAP standard solution must always be clarified first.,

As a Cloud Computing Platform Administrator at Rackspace Technology, your primary responsibility is to provide administration for cloud computing platforms, networks, and systems. You will play a crucial role in delivering a great customer experience by serving as an escalation point for technical support to customers through chat, phone, and support tickets. Your duties will include responding to the global support ticket queues, completing first-line resolution to issues within scope, and exceeding customer expectations to create and maintain customer loyalty. You are expected to follow company security policies, display good judgment in decision-making, and adhere to relevant policies and standards as directed. You will be required to leverage your working knowledge and skills to perform analytical scientific or operational processes, complete assigned work within your area of expertise, and work with a moderate degree of supervision while following standard operating procedures and scientific methods. In terms of critical competencies, you should understand service delivery effectiveness within your scope of work and provide customers with basic, standard information regarding products and offerings. You are also expected to develop troubleshooting knowledge for Linux and Windows operating systems, expertise in a cloud computing platform such as AWS, and knowledge related to application servers, hosting servers, database servers, and more. Key responsibilities of this role include resolving or escalating level-appropriate technical issues for customers, securing, administering, and improving customer technical issues related to cloud platforms and infrastructure services, troubleshooting monitoring alerts, acting as an escalation point for techs, and ensuring adherence to customer and SLA commitments. You will collaborate with Account Managers and Business Development Consultants, share knowledge with other administrators, and provide a Fanatical Experience to customers. To be successful in this role, you should have 4-6 years of experience in Cloud or System Operations Administration in a client-centric ticket queue environment. You must be self-motivated with a strong desire to learn and improve both technical and people skills. Strong communication skills, organizational skills, ability to handle multiple tasks under pressure, interact confidently with various areas of the business, and adapt to changing requirements are essential for this position. Rackspace Technology is a leading multicloud solutions provider that combines expertise with the world's leading technologies to deliver end-to-end solutions across applications, data, and security. Join our team of experts on a mission to embrace technology, empower customers, and deliver the future.,