4871 Sla Management Jobs - Page 12

About The Role Skill required: Talent Development - Talent Management Designation: Delivery Lead Associate Director Qualifications: Any Graduation Years of Experience: 18 to 28 years What would you do? Improve workforce performance and productivity, boosts business agility, increases revenue and reduces costs. Support workforce behavior in alignment with the organization`s business strategy by designing, developing, implementing, and executing key HR processes:strategic planning; supply demand; hiring and sourcing; on-boarding and integration; training and development; objective-setting and performance management; and compensation and rewards.Talent Development process Strong track record in...

About The Role Skill required: NA - Business Transformation Designation: Business Transformation Assoc Manager Qualifications: Any Graduation Years of Experience: 10 to 14 years What would you do? Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song"” all powered by the world's largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more tha...

About The Role Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management Good to have skills : NA Minimum 2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will serve as the vital link between clients and the systems or applications they uti...

About The Role Skill required: Language Translation - Customer Service Designation: Customer Service Associate Qualifications: Any Graduation Years of Experience: 1 to 3 years Language - Ability: Spanish - Intermediate What would you do? Data entry in Human Resource systems (Success factors) and tracking tools.Update HRIS systems, which include, but not limited to internal and client-based applications with HR transactionsReceives requests from employees via the client's ticketing tool.Reviews all input to ensure data is compliant with company practices.Communicates with employees to request corrective or additional data and confirm receipt of requests for processing.Analyzes output report t...

About The Role Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management Good to have skills : NA Minimum 0-2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will serve as the vital link between clients and our systems or applications. Your ...

About The Role Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management Good to have skills : NA Minimum 2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will serve as the vital link between clients and our systems or applications. Your ty...

About The Role Skill required: Trust & Safety - Anti-Money Laundering (AML) Designation: Delivery Operations Associate Manager Qualifications: Any Graduation Years of Experience: 10 to 14 years What would you do? Accenture is a trusted, innovative, comprehensive, and experienced partner to leading platform companies. The Trust and Safety offering within Accenture Operations helps keep the internet safe and helps platform companies accelerate, scale, and improve their businesses. Content moderation is meaningful work that helps keep the internet safe. It may also be challenging, at times. In the context of this role, individuals may be directly or inadvertently exposed to potentially objectio...

About The Role Project Role : Technology Delivery Lead Project Role Description : Manages the delivery of large, complex technology projects using appropriate frameworks and collaborating with sponsors to manage scope and risk. Drives profitability and continued success by managing service quality and cost and leading delivery. Proactively support sales through innovative solutions and delivery excellence. Must have skills : Accenture Life Insurance Platform (ALIP) Good to have skills : NA Minimum 15 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Technology Delivery Lead, you will manage the delivery of large and complex technology pr...

About The Role Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management Good to have skills : NA Minimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will serve as the vital link between clients and our systems or applications. Your da...

About The Role Skill required: Employee Services - Employee Data Process Design Designation: Delivery Operations Associate Manager Qualifications: Any Graduation Years of Experience: 10 to 14 years What would you do? Improve workforce performance and productivity, boosts business agility, increases revenue and reduces costsEmployee Services - More into query/case managementThe design of employee data processes to manage employment data, records and transactions using standard technologies and processes. What are we looking for? In this role you are required to do analysis and solving of moderately complex problems Typically creates new solutions, leveraging and, where needed, adapting existi...

About The Role Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Delivery Good to have skills : NA Minimum 15 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will serve as the vital link between clients and our systems or applications. Your day will...

About The Role Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management Good to have skills : Hotel and Lodging Minimum 2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will serve as the vital link between clients and our systems or applic...

About The Role Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management Good to have skills : Service Desk Voice Support Minimum 0-2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will serve as the vital link between clients and the system...

Team Leader with 1.5 years of team leadership experience to oversee a team of 20-25 emp. Expertise in Incident Management, Change Requisition, SLA Adherence, ITIL Certification, Data Analysis, and strong mentoring and auditing skills.

Manage and coordinate the fare filling process for ATCO tickets.Ensure accurate and timely processing of fares.Collaborate with internal teams to resolve fare-related issues.Develop and implement process improvements Required Candidate profile Minimum 3 years of experience in a related field, preferably in the employment or recruitment industry. Strong knowledge of ATCO fare filing processes and procedures. Excellent communication

We are looking for highly skilled and efficient Chat Process Executives to join our customer support team. This role demands swift and accurate resolution of customer queries with a target of closing tickets within 2 minutes. Rotational Shift Required Candidate profile At least 1-2 years of experience in a chat support role focused on quick resolution. Proficiency in using chat software and CRM tools. Strong command of written English Qualification -Min Graduate Perks and benefits Health Insurance

Manage and coordinate fare filling operations for timely and accurate payments.Collaborate with internal teams to resolve payment discrepancies and issues.Develop and implement process improvements Required Candidate profile Minimum 3 years of experience in a related field, preferably in employment firms or recruitment services. Strong knowledge of ATCO fare filing systems and processes.

Role & responsibilities: Daily/weekly performance tracking on candidate management & career assistance. Daily/Weekly/Monthly meetings with the team on Improvementsrequired. Mentor and motivate teamsto achieve productivity and engagement. Adherence to new strategies & processesstandards. Coordination with internal stakeholders on new and existing projectrequirements. Help in Designing policiesthat align with an overall strategy. Report on operational performance and suggest improvements. Key Competencies: Relationship Management Project Management Project Ownership / Values Alignment & Achievement Orientation Decision Making for betterment to processes and people. Preferred Candidate Profiles...

Role & responsibilities: Daily/weekly performance tracking on candidate management & career assistance. Daily/Weekly/Monthly meetings with the team on Improvementsrequired. Mentor and motivate teamsto achieve productivity and engagement. Adherence to new strategies & processesstandards. Coordination with internal stakeholders on new and existing projectrequirements. Help in Designing policiesthat align with an overall strategy. Report on operational performance and suggest improvements. Key Competencies: Relationship Management Project Management Project Ownership / Values Alignment & Achievement Orientation Decision Making for betterment to processes and people. Preferred Candidate Profiles...

Position - Sr. Associate / Asst. manager - Contract management and SLA industrialization Position Purpose CIB Service Level Agreements Industrialization and management Responsibilities Direct Responsibilities CIB Service Level Agreements scope 1. Catalogue of Services & agreements standardization coordination 2. Coordination with global & Local CIB Managers/Owners to draft Catalogue of Services 3. Maintain the inventory of contracts and / or service catalogue 4. Produce management reports on the SLA inventory and / or Catalogue of Services Location Service Level Agreements 1. Draft Service Level Agreements for the services provided to its Clients for CIB services 2. Become familiar with the ...

The Service Delivery Manager will be responsible for overseeing the delivery of high-quality services to clients, ensuring compliance with SLAs and client expectations. Key responsibilities include managing service teams, resolving customer issues, and continuously improving service delivery processes. Strong leadership, problem-solving, and communication skills are required, along with a customer-centric approach to service management.

Remote (Desktop) Support Engineer Provide call resolution remotely & next level Technical to RIM L1 & SD team. Monitor the ticketing tool for open and pending tickets, Track cases until resolution. End User support & Assistance (Answering queries related to application features and usage). Escalate the application / logic related problems to respective stakeholders. Responding to and Answering Calls, Emails and Web Tickets of end users in a cordial, professional manner Logging Tickets (Incident / Service Request / Information Query) for every user interaction handled Providing first level support on Desktops, Peripherals, and Office automation products. Route/Assign tickets to the appropriat...

Role Overview: As a Technical Support Specialist, your role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs. Key Responsibilities: - Support the process by managing transactions as per required quality standards - Field all incoming help requests from clients via telephone and/or emails in a courteous manner - Document all pertinent end user identification information, including name, department, contact information, and nature of problem or issue - Update your availability in the RAVE system to ensure productivity of the process - Record, track, and document all queries received, problem-s...

As a Service Desk Engineer, you will be responsible for receiving IT support requests through various channels like email, phone, and Teams, and logging them in the ticketing system. You will handle L1 tickets, troubleshoot IT problems, identify root causes, and provide solutions with low MTTR. Additionally, you will install and configure computer hardware, software, systems, networks, printers, and scanners for end users. User access management and analyzing hardware and software issues will be part of your daily tasks. Key Responsibilities: - Receive and log IT support requests via email, phone, and Teams - Handle L1 tickets, troubleshoot IT problems, and implement solutions - Install and ...

Role Overview: As a Managed Services Operations Specialist at NTT DATA, you will be a seasoned subject matter expert responsible for working closely with internal service delivery teams to plan, coordinate, and monitor the implementation of operational activities and processes to deliver on approved operational plans and continuously improve service delivery. Your main responsibility will be to ensure the effective and efficient delivery of complex services by carrying out routine operational tasks and implementing a services model that meets business needs for clients. Key Responsibilities: - Manage the shift roster and ensure all operations metrics are monitored. - Adhere to and manage shi...