5874 Sla Management Jobs - Page 12

As a Deputy Manager in Operational Excellence at our Chennai location, your role will be crucial in ensuring the quality and efficiency of our operations. With 5 to 8 years of experience, you will be responsible for various key tasks and responsibilities, including: - Experience in Baselining, Benchmarking, Load Balancing, and Resource Utilization/Cross Utilization - Designing, developing, and deploying Quality (QMS) framework aligned with customer expectations and business requirements - Managing SLA, Metrics, Targets, post-transition performance evaluation, reporting, and sampling techniques - Leading customer interactions and driving projects to enhance end customer journey - Facilitating...

About The Role Project Role : Technology Delivery Lead Project Role Description : Manages the delivery of large, complex technology projects using appropriate frameworks and collaborating with sponsors to manage scope and risk. Drives profitability and continued success by managing service quality and cost and leading delivery. Proactively support sales through innovative solutions and delivery excellence. Must have skills : SAP FI S/4HANA Accounting Good to have skills : NA Minimum 12 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Technology Delivery Lead, you will manage the delivery of large and complex technology projects. Your ty...

TEAM LEADER || INTERNATIONAL BPO On Papers Candidate Will Get the Designation Of Assistant Manager But Roles Will Be of Team Lead Mandate - Need 1 + Yrs of Exp as a Team Lead in to International BPO ( Mandate) For - Gurgaon CTC - Up to 11 LPA Need Only Graduates Willingness to work in rotational shifts and on rotational offs Excellent verbal and written communication skills Must have worked in past for US or UK Process 5 Days Working Opportunity to work in a fast-paced, international work environment Immediate Joiners / 1 month notice holders Work from Office Experience working into BPO Domain is a MUST Should have experience in Team Handling- Attrition, Shrinkage, CSAT, SLA Management Overa...

Purpose/Objective To ensure accurate and timely accounting & cash application of all receivables Key Responsibilities of Role -Allign with business objectives and interact with BU for payment advise -Ensure cash application, advance accounting and clearing basis payment advise -Goverenace in terms of MIS as per business need and Identify areas/scope for process/system improvements -Accountability of invoice generation / accounting as per set SLAs with all checks and approvals -Accountability of invoice, credit note, debit note as per set SLAs with all checks and approvals Technical Competencies O2C functional knowledge (Accounting & commercial laws),Process & system orientation (SAP manual e...

To lead the team(s) responsible for managing customer engagement(s) and achieve the desired levels of customer satisfaction index. The following is the broad customer engagement model: Functional Analyze the requirements & map the same into our product/platform Configure/customize the product/platform to suit the requirements Handle customer-specific integrations in line with product/platform specifications Deliver the customized product/platform and implement the same User Acceptance Test (UAT) Sign off and Project Closure Enabling customers to GO LIVE Post-LIVE technical support in line with Service Level Agreements (SLA) General Effective Project Management, Support/SLA management, Resour...

Summary: Responsible to manage and develop security observaibility technologies tower to ensure technology operations of SOC solutions such as SIEM, SOAR, UEBA, NBAD. Responsible for seamless integrations, optimization and enahncements to ensure optimum security, performance, availability and SLAs. Experience: Candidate should have 10+ years of experience preferably in Banking and Technology organization Knowledge: 1.Sound experience in managing SOC technologies and operations in a large and complex environment and public cloud such as AWS, GCP, Azure. 2.Should have sound understanding & knowledge of various SOC technologies & techniques like SIEM, SOAR, UEBA, NBAD, Threat Intel, Deception e...

Leading BPO in Gurgaon Hiring Team Leader / Assistant Manager (International Voice Process) CTC: Up to 11 LPA (based on last CTC) Shifts: 247 rotational Location: Gurgaon Role Overview The Team Leader Operations will be responsible for supervising a group of call center associates in an international voice process. The role ensures operational excellence by driving performance metrics, coaching team members, and maintaining high customer satisfaction. Key Responsibilities Supervise daily operations of call center associates, including work and attendance monitoring. Coach and mentor team members regularly to achieve performance metrics. Identify performance gaps, create action plans, and imp...

Purpose/Objective To ensure accurate and timely accounting & cash application of all receivables Key Responsibilities of Role Responsibilities -Allign with business objectives and interact with BU for payment advise -Ensure cash application, advance accounting and clearing basis payment advise -Goverenace in terms of MIS as per business need and Identify areas/scope for process/system improvements -Accountability of invoice generation / accounting as per set SLAs with all checks and approvals -Accountability of invoice, credit note, debit note as per set SLAs with all checks and approvals Technical Competencies O2C functional knowledge (Accounting & commercial laws),Process & system orientat...

Role & responsibilities: IT Service Delivery & Operations Manager - Job Description Role Overview The IT Service Delivery & Operations Manager is a crucial leadership position responsible for ensuring the reliable operation of the company's IT infrastructure and the efficient, high-quality delivery of all IT services to the organization. This role requires a strong leader who can manage technical teams, drive continuous improvement using ITIL principles, maintain vendor relationships, and ensure service level agreements (SLAs) are met consistently. Key Responsibilities 1. Service Delivery & Service Level Management (The "Delivery" Focus) Service Level Management (SLM): Define, implement, and...

Role & responsibilities: IT Service Delivery & Operations Manager - Job Description Role Overview The IT Service Delivery & Operations Manager is a crucial leadership position responsible for ensuring the reliable operation of the company's IT infrastructure and the efficient, high-quality delivery of all IT services to the organization. This role requires a strong leader who can manage technical teams, drive continuous improvement using ITIL principles, maintain vendor relationships, and ensure service level agreements (SLAs) are met consistently. Key Responsibilities 1. Service Delivery & Service Level Management (The "Delivery" Focus) Service Level Management (SLM): Define, implement, and...

Experience Required: 1-2 years. Salary: As per market standards Skills Required: Team Management, Report Generation, SLA, Rostering, Leave Management Education: Graduate and above About Us: Established in 2012, Square Business Services Pvt. Ltd. is a leading provider of professional services based in Hyderabad, India. Initially focused on skill development and staffing, we have since expanded to become a trusted recruitment partner for numerous organizations across diverse sectors. Our expertise spans Finance & Accounting, BPO, Customer Experience, and many other professional domains, serving both domestic and international markets. With a workforce of over 10,000 and certifications in ISO 9...

We are hiring Managers for US mortgage process. Open posistion for Title search,Open order,Policy Production and Settlement process. Work from office Location : Bangalore, Vaniyambadi

Purpose/Objective To ensure accurate and timely accounting & cash application of all receivables Key Responsibilities of Role Allign with business objectives and interact with BU for payment advise -Ensure cash application, advance accounting and clearing basis payment advise -Goverenace in terms of MIS as per business need and Identify areas/scope for process/system improvements -Accountability of invoice generation / accounting as per set SLAs with all checks and approvals -Accountability of invoice, credit note, debit note as per set SLAs with all checks and approvals Technical Competencies Quality management (Internal/external auditors-resolution of queries), Process & system orientation...

Purpose/Objective To ensure accurate and timely accounting & cash application of all receivables Key Responsibilities of Role Allign with business objectives and interact with BU for payment advise -Ensure cash application, advance accounting and clearing basis payment advise -Goverenace in terms of MIS as per business need and Identify areas/scope for process/system improvements -Accountability of invoice generation / accounting as per set SLAs with all checks and approvals -Accountability of invoice, credit note, debit note as per set SLAs with all checks and approvals Technical Competencies Knowledge of Biiling and collections ,Process & system orientation (SAP manual entry),Quality manag...

Purpose/Objective To ensure accurate and timely accounting & cash application of all receivables Key Responsibilities of Role Allign with business objectives and interact with BU for payment advise -Ensure cash application, advance accounting and clearing basis payment advise -Goverenace in terms of MIS as per business need and Identify areas/scope for process/system improvements -Accountability of invoice generation / accounting as per set SLAs with all checks and approvals -Accountability of invoice, credit note, debit note as per set SLAs with all checks and approvals Technical Competencies Knowledge of Biiling and collections ,Process & system orientation (SAP manual entry),Quality manag...

Purpose/Objective To ensure accurate and timely accounting & cash application of all receivables Key Responsibilities of Role Allign with business objectives and interact with BU for payment advise -Ensure cash application, advance accounting and clearing basis payment advise -Goverenace in terms of MIS as per business need and Identify areas/scope for process/system improvements -Accountability of invoice generation / accounting as per set SLAs with all checks and approvals -Accountability of invoice, credit note, debit note as per set SLAs with all checks and approvals Technical Competencies Knowledge of Biiling and collections,Process & system orientation (SAP manual entry),Quality manage...

Lead and manage day-to-day call centre operations (inbound & outbound). Monitor call quality, implement performance improvement plans, and conduct regular reviews. Train, coach, and motivate call centre staff to maximize productivity. Required Candidate profile Someone who has experience of converting leads to admissions. Someone who knows the technicality too like which dialers are used, which IVR can be used, methods for ACD, etc

Purpose/Objective To ensure accurate and timely payments to all vendors and pro-actively support team lead on all activities in the COE roadmap Key Responsibilities of Role Allign with business objectives and interact with BU for fund and payment approvals Review of open BRS items & support BRS team for timely closure of entries Validate the particulars mentioned in the documents (PO,SES,SAP) in line with three way checker process and ensire control for billing of entry (BOE) for group Accountability of payment process as per set SLAs with all checks and approcals Ensure foreign remittance on time with necessary and proper documentation Support & UAT for new projects/robotics Technical Compe...

Team Leader Role and Key Responsibilities: Responsible for the day-to-day supervision of a group of call center associates including work and attendance monitoring in accordance with organization policy and applicable legal requirements Regularly impart effective coaching to team members, enabling consistent high performance delivery Identify performance related issues, develop an action plan for improvement and implement corrective action Ensure service delivered to our customers meets contractual Key Performance Indicator (KPIs’) and financial expectations Communicate expectations to employees and provide timely updates Provide subject matter expertise in handling escalated customer calls ...

Greetings From Prochant !!! JD for Assistant Manager - Operations Key Responsibilities and Duties: The Assistant Manager is responsible for several areas that are key to success for the Prochant, an outsourced billing service in the U.S. healthcare industry. In this role you are essentially play a vital role in the growth of the company. You are responsible for identifying issues in all process and altering the concern department. A deep and thorough understanding of the entire process followed by Prochant production workers in all shifts is a must. Duties include overall responsibility for smooth running of all process simultaneously alerting management of concerns and red flags. In additio...

Responsibilities: Oversee facilities operations & maintenance Manage properties within commercial real estate portfolio Implement preventative measures & SLA compliance Ensure MEP systems function properly

Role Overview: As a member of the Pinkerton team, you will play a crucial role in representing Pinkerton's core values of integrity, vigilance, and excellence. Your main responsibilities will include working closely with client success teams to translate customer/business needs into technical procedures, enhancing and maintaining the business intelligence platform for improved analytics, providing support for data consolidation processes, and identifying optimization opportunities based on the product roadmap and business challenges. Key Responsibilities: - Represent Pinkerton's core values of integrity, vigilance, and excellence. - Collaborate with client success teams to convert customer/b...

Job Description: As a member of the team, you will be responsible for processing NON PO/PO Invoices efficiently and accurately. This includes entering time-sensitive Utility invoices and conducting research on any past due amounts to ensure that accounts are up-to-date. Your role will involve ensuring that SLA targets are consistently met and that all invoices are processed by month-end. You should possess the ability to quickly comprehend complex information and provide clear solutions in a timely manner. Key Responsibilities: - Process NON PO/PO Invoices, including time-sensitive Utility invoices - Research past due amounts to maintain current accounts - Ensure SLA targets are achieved - C...

As an Analyst - Hub Monitoring in the Retail Assets department, your primary responsibilities will include: - Monitoring real-time dashboards, alerts, and triggers for bottlenecks within pods such as shifts and movement of queues. - Taking proactive actions to resolve bottlenecks and facilitate agile decision-making. - Planning hub-level shifts by executing interactive simulation models and implementing daily recommendations based on the simulator. - Managing manual interventions required at hub/pod levels in coordination with the Hub manager. - Coordinating with the central planning team for inter-hub interventions during peak times, such as shift extensions and cross-product fungibility. -...

Roles and Responsibilities Job Description: Position: Manager /Supervisor Location: Noida About the Role: We are seeking a highly motivated and communicative Manager / Supervisor to join our team immediately. This person will play a critical role in managing both internal teams and client-facing responsibilities, ensuring seamless operations and success in our projects. Key Responsibilities: Lead and oversee a team, ensuring clear direction, performance tracking, and motivation Manage client relationships effectivelyhandle calls, prepare and deliver presentations (PPTs), and articulate solutions clearly Coordinate internal activities, delegate tasks, and monitor deliverables from your team m...