5874 Sla Management Jobs - Page 16

We are hiring Team Leads for our International Banking processes in Concentrix. There are three different LOB openings across Collections, Voice, and Back Office operations . If you have strong leadership skills and experience in managing teams in international banking, we want to hear from you! Key Responsibilities: Lead and manage a team handling International Banking processes (Collections / Voice / Back Office). Monitor team performance, ensure SLA compliance, and maintain quality standards. Handle escalations and provide timely resolutions. Conduct team huddles, coaching sessions, and performance reviews. Drive process improvements and enhance customer experience. Ensure compliance with...

for any queries-9354498578 or mail resume-ap00841743@TechMahindra.com Essential Job Functions: Organizational Leadership Set the tone and vision for the respective division with respect to organizations core values including Family, Servant Leadership, Giving Back, Compassion, Respect, Accountability, and Innovation. Lead a team of functional managers to achieve goals and objectives quickly, efficiently, and profitably. Possess strong leadership skills through delegation of tasks, making sound decisions quickly while maintaining a focus on the results expected and in the development of the individuals in the organization Set parameters and guidelines to measure performance to objectives Fina...

Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and meet customer expectations. Role and Key Responsibilities: Responsible for providing day-to-day supervision to a group of call center associates including work and attendance monitoring in accordance with organization policy and applicable legal requirements Impart effective coaching to direct reports, ensuring consistent high-performance delivery Identify performance related issues, develop an action plan for improvemen...

Hello Job Seekers, We are seeking a dynamic and experienced Team Lead to oversee our operations in Bangalore. Location: Bangalore Budget - Upto 5.9 LPA (English + Hindi ) ** On Paper experience as a Team lead in any customer service / Escalation process / Sales Team lead role for at least 1 year into BPO is a must. ** Role and Responsibilities: Oversee daily team operations and ensure productivity. Monitor and evaluate key performance metrics, including shrinkage, attrition, Average Handle Time (AHT), and customer satisfaction (CSAT), implementing improvements as needed. Provide coaching and support to team members to enhance their skills and performance. Ensure achievement of team goals and...

Hi Job Seekers, We are looking for an experienced Team Leader (Sales) to join our growing team in Lucknow. Experience: Minimum 3 years overall experience, including 1 year as a Team Leader Qualification: Graduate Salary: Up to 4.5 LPA Key Roles & Responsibilities Lead, motivate, and manage a team of sales executives to achieve daily/weekly/monthly targets. Monitor team performance and provide coaching, feedback, and training where required. Analyze sales data and prepare performance reports. Manage team productivity, attendance, shrinkage, and attrition effectively. Conduct regular team meetings and sharing of best practices. Required Skills & Competencies Minimum 3 years of Overall experien...

We are seeking a highly capable Operations Manager (SD) to lead and optimize our CRM, FCRT, Key Support, and Monitoring teams. The ideal candidate is an operational powerhouse-skilled in process improvement, cross-functional coordination, people leadership, and data-driven decision-making. This role requires a hands-on leader who can drive performance, streamline operations, and ensure exceptional service delivery across multiple functions. Experience Required: 10-15+ years of experience in Managed services, Service Delivery (SD), or Operations Management. Strong understanding of ITIL framework (ITIL certification preferred). Experience leading teams in a 24x7 managed services or support env...

Hiring for Sr Team Lead Need min 2 yr of experience of Sr Team Lead in International BPO on papers Package up to 9 LPA 5 days working Both side cabs Location - Noida Who can join within a month with excellent communication skills can apply Required Candidate profile Contact HR Deepali - 9650092537 HR Neeraj - 9315231503

TransUnions Job Applicant Privacy Notice What Well Bring: Information is a powerful thing. At TransUnion, we are dedicated to finding innovative ways information can be used to help people make better and smarter decisions. As a trusted provider of global information solutions, our mission is to help people around the world access the opportunities that lead to a higher quality of life, by helping organizations optimize their risk-based decisions and enabling consumers to understand and manage their personal information. Every day TransUnion offers our employees the tools and resources they need to find new ways information can be used for good. Whether it is helping businesses better manage...

Hiring for Assistant Manager Operations (Female Candidates Only) Location: Lucknow We are looking for an experienced Assistant Manager Operations for one of our leading BPO clients in Lucknow. The candidate must come with solid BPO experience and must be an immediate joiner. Company Requirement: We are hiring for a BPO process where the AM will be responsible for managing Team Leaders and full-time employees, ensuring process performance, people management, and operational excellence. Role Details: Working Model: Work from Office Package: Up to 5.5 LPA Immediate joiners will be given preference Eligibility Criteria: Must be a Graduate (No undergraduates) Minimum 5 years of overall BPO experi...

Must have: 1. BFS and/or Insurance domain knowledge preferred 2. Experience in driving, strategizing SLA/client metrics that report health of a project (commercial and delivery) 3. Should have had strong customer interfacing skills with particular emphasis on customer experience management in transformation 4. Good understanding of business responsibility 5. Sound exposure to Project Management Methodologies, Estimation and Pre-sales support 6. Should have an executive presence 7. Demonstrating thought leadership and lessons learnt from the other organizations as appropriate to ensure successful Delivery of contracted services levels 8. Strong Client Relationship management and stakeholder m...

Overall 12+ years of Healthcare experience with 8+ year of Account Handling experience (Leadership role) in a Back Office or Shared Services Environment Exp in managing payor Ops (Provider and Member services) Must have experience in managing a large team 500 to 1000 FTEs, multi-channel support ( Non Voice) Understanding of evolving tech in BPM like AI and Gen AI implementation Experience in driving Value added Transformation projects focused on NPS, CSAT Education Minimum Graduate. Skills Required Works independently, demonstrates initiative and innovative thinking, clear and concise communication skills. Managing account P&L & Supports the learning environment. Ability to work on Outcome b...

About Team : QR & Sound Box is one of Paytms business tools to help merchants grow and manage their business through simplicity and data-driven technology. This team is responsible for growing the penetration of Paytms QR Code & Sound Box business in Indian merchants. Visibility Accountability through Extensive QR/Soundbox deployment. Grow Distribution and Market share in the assigned area of operations. Formulate and Launch the counter strategy for local initiatives taken up by the competition. Plan the market size, span and geographies by the team. Responsibilities : 1. Team Management (Service FSEs) min 15-20. 2. SLA Management- Ticket Closure of both Proactive and Reactive Merchants issu...

TEAM LEADER ( BANKING PROCESS ) Candidate Must have Exp in to Banking Process CTC UP TO - 8.5LPA Mandate - Need 1 + Yrs of Exp as a Team Lead in to International Banking Process ( Mandate) HYDERABAD OR BANGALORE 5 DAYS WORKING Willingness to work in rotational shifts and on rotational offs Cab facility. Opportunity to work in a fast-paced, international work environment Career growth and upskilling opportunities Interested in Joining? Call HR Ankita : +91 8840819455 Email: Ankita@hiresquad.in Please share this opportunity with friends who are actively looking for jobs

Job Title: Manager Customer Support Operations (International Voice) Job Location: Bengaluru Salary: Manager: Up to 17 LPA (including variable pay) NEED IMMEDIATE JOINERS ONLY Experience Required: Manager: Minimum 8+ years post-qualification Must have hands-on experience in International Customer Support/Service Desk(Voice) operations Must be a Manager Operations on paper for at least 1+ years Proven expertise in team management, SLA management, and client handling Strong focus on NPS (Net Promoter Score) and service quality metrics Excellent communication and stakeholder management skills Education: Graduate or above To know more Contact : Email your CV to: kanika@manningconsulting.in Call/...

Role & responsibilities: Job Shift: 1st, 2nd & 3rd Job title: Shift Engineer -3rd party payroll (ciel HR) Job Review: You will be ensuring that all technical services are maintained operational during your shift duty. Taking charge of entire technical assets in building, managing engineering team and supporting the Property Manager / Assistant Property Manager your team leader for coordinating for technical issues with client and occupants. Your key deliverables will be to: * Manage and maintain electromechanical / utilities services at the site with the help of technician team. * Prepare and implement planned preventive maintenance (PPM). * Conduct inspections at site regularly to check for...

Role & responsibilities Team Management: Lead, mentor, and motivate a team of end-user support engineers to achieve performance goals and deliver high-quality IT support. Service Delivery: Ensure prompt resolution of IT incidents and service requests in alignment with defined SLAs and ITIL best practices. Ticket Management: Monitor and manage the service desk queue, ensuring appropriate prioritization and escalation of issues. Technical Guidance: Provide hands-on technical assistance and guidance to team members on hardware, software, and network-related issues. Performance Monitoring: Track and review team KPIs such as response time, resolution time, first-call resolution rate, and customer...

Immediate Hiring for Team Leader Location-: Hyderabad Shift-: 24*7 Excellent Comms Skill Exp in International Banking Chat Process is must Performance Management / Knowledge of Attrition and Shrinkage calculation Call@9205503253 / 9953262467 Required Candidate profile Min 2 Yrs Experience as Team Leader in BPO in a Chat Support process Sal Upto 10 LPA + Inc Transport Provided Experience of International Banking Chat is mandatory Call@9953262467 / 9205503253

Responsibilitie s: 1. Team Management (Service FSEs) min 15-20. 2. SLA Management- Ticket Closure of both Proactive and Reactive Merchants issues. (device related) 3. Material Management from Hub to FSE. (Fwd and Reverse Logistics). 4. Upselling Skill. 5. Analytical and Data Manager. 6. Trainer Mindset. Criteria: 1. Strong service background 2. Industry- DTH/Broadband/Consumer Electronics etc. 3. Local market knowledge 4. Strong understanding of stock handling/ inventory management Education 1.Graduate or above / Post Graduation preferred.

The Zonal Head Operations is a senior leadership role responsible for driving operational excellence, revenue growth, and customer experience across all Dark Stores and Hybrid COCO Stores within the assigned zone. This role ensures that every store consistently delivers on performance across E-commerce fulfillment, Walk-in Retail, Hyperlocal delivery, and Marketplace operations. The position leads a team of Area Managers, who in turn manage Store Managers, ensuring operational, quality, and financial KPIs are met according to FNP standards. Role & responsibilities 1. Zonal Leadership & Strategy Execution Own the complete operational performance of 3040 stores within the assigned geography. T...

As a Customer Service Representative at Wipro, your role is crucial in delivering great customer service and experience by effectively acknowledging, tracking, and prioritizing all client cases as per regulatory guidelines. Your responsibilities include: - Ensuring operational excellence through contract and regulatory compliance - Acknowledging client cases within defined SLAs and accurately documenting case information - Tracking and prioritizing all client cases by following standard processes and procedures - Accessing and maintaining internal knowledge bases to aid in effective case logging and prioritization - Identifying red flags and escalating serious client issues to Team leader - ...

Role Overview: You should have at least 3-8 years of experience in call center operations, preferably outbound. Your expertise should include a proven track record in telecom sales and service processes. Strong communication skills and the ability to coordinate effectively with team members are essential for this role. Key Responsibilities: - Manage SLA, KPI, and achieve targets effectively in the call center operations - Utilize expertise in telecom sales and service processes to drive business growth - Coordinate with team members to ensure efficient operations and customer satisfaction Qualifications Required: - At least 3-8 years of experience in call center operations, preferably outbou...

As a PMO Professional at YASH Technologies, you will play a crucial role in ensuring the successful delivery of projects by possessing excellent process knowledge related to Incident, Problem, Change, and Configuration management. Your responsibilities will include: - Facilitating support meetings to drive discussions and achieve project goals in a timely manner. - Demonstrating a good understanding of risk management concepts and practices, tracking, assessing, and mitigating project risks, issues, and dependencies. - Collaborating across service teams to ensure alignment and success of objectives. - Identifying and implementing process enhancements to improve project efficiency and effecti...

As a Team Lead in the Treasury and Trade Solutions (TTS) department of Account Services Operations at Citi, you will be responsible for managing team members in India and other Asian countries under the Asia Account Opening team. Your primary focus will be on overseeing the end-to-end delivery of account services operations for clients, which involves collaborating with customers and internal stakeholders to compile and issue customer documentation packages for account opening and maintenance. - Lead and manage the team to ensure efficient customer interactions, documentation issuance, and review processes. - Manage the Asia Account Opening and Maintenance processing team, overseeing daily a...

This job is with Kyndryl, an inclusive employer and a member of myGwork the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly. Who We Are At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl We are always moving forward - always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities. The Role Join Kyndryl as a Service Coordinator and take charge of a dynamic role that puts you at the forefront of delivering exceptional IT services to our customers. As a Se...

Please share your cv @shikha.nillay@provana.com or whatsapp me at 7578565526.. Please read carefully about roles & responsibilities and skills we required..... R esponsibilities: Plan, organize, and execute the transition of critical business processes from the client to internal teams. Liaise with clients and internal departments to ensure that all system and access requirements are in place for a smooth transition. Act as a key liaison between the client, internal stakeholders, and transition teams to facilitate effective knowledge transfer. Develop and maintain detailed transition plans. Ensure all activities adhere to the transition schedule. Capture the business process through video/Zo...