4871 Sla Management Jobs - Page 16

We are looking for a skilled Senior Operation Manager to join our team at Hunter Marshall, with 3-7 years of experience in the Hotels & Restaurants industry. Roles and Responsibility Oversee daily operations to ensure seamless service delivery. Develop and implement strategies to enhance operational efficiency. Manage budgets and forecasts to optimize resource allocation. Collaborate with cross-functional teams to achieve business objectives. Analyze market trends and competitor activity to identify growth opportunities. Implement quality control measures to maintain high standards. Job Requirements Proven experience in senior operation management or a related field. Strong understanding of ...

We are looking for a skilled Operations Manager to join our team at EOD ADVENTURE PARK, with 3-7 years of experience in the hospitality industry. Roles and Responsibility Oversee daily operations to ensure seamless service delivery. Develop and implement strategies to enhance customer satisfaction and loyalty. Manage budgets and resources to achieve business objectives. Supervise staff and provide guidance on excellent customer service practices. Coordinate with various departments to meet organizational goals. Analyze operational data to identify areas for improvement. Job Requirements Proven experience in operations management within the hospitality sector. Strong leadership and communicat...

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management Good to have skills : Service Desk Voice Support Minimum 0-2 year(s) of experience is required Educational Qualification : Graduate Summary : As an Application Tech Support Practitioner, you will be responsible for providing service desk management and voice support to clients. Your ...

Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve cl...

Roles and Responsibilities Manage a team handling international chat processes, ensuring excellent customer service delivery. Oversee the entire team's performance, including AHT management, CSAT improvement, attrition control, shrinkage reduction, SLA adherence, KPI tracking, and people management skills. Develop and implement strategies to enhance team productivity, efficiency, and overall success. Collaborate with cross-functional teams to resolve complex issues and drive business growth. Ensure compliance with company policies, procedures, and regulatory requirements. Joiner preference: Immediate joiners only. Overview We are seeking a highly experienced and motivated individual to join ...

Teleperformance is hiring for Team Leader for Jaipur & Malad Location. Need candidates with min. 1 year of experience as a TL, in international process. Excellent Communication skills Graduation Mandatory, BPO experience is Mandatory, Candidates must be aware about the KRAs and KPIs of a Team Leader, People Management Skills, Shrinkage Control, Attrition Management, AHT, CSAT, SLA Management, Rotational shifts, 5 days working. Interested candidates can share their profile at Yamanurappa.kuri@teleperformancedibs.com Contact: 9449900627

The members of our Project & Operations Management team are professionals from diverse backgrounds who havebuilt their careers by fostering leading practices in professional services both through client-facing delivery, as well asbusiness transformation and innovation constantly working to enhance the future of services-related processes andtechnology in an age where business interests are increasingly taking on more complex and global dimensions.An operations consultant helps an organization's management maintain and improve standard operating processes.They may deliver decision-making information, help increase business efficiency, reduce costs, and improveresponsiveness to customers. Abou...

Your role and responsibilities As Process Analyst "“ Order to Cash (O2C), you are responsible for processing Accounts receivable, posting and balancing daily cash applications, preparing journal entries, filing records, and general account reconciliations. You should be flexible to work in shifts. Your primary responsibilities include Analysis of receivable accounts, investigation of entries, and pulling audit prep work. Involve in netting instructions, Direct Debit run, rejection of Direct Debit, and Oracle updating. Investigate unapplied payments, rectify them, and ensure proper allocation. Provide information relating to customer payments, refunds, and other miscellaneous accounts receiva...

Your role and responsibilities As Process Analyst "“ Record to Report (R2R), you are responsible for general accounting which includes reconciliation, preparation of balance sheet and profit and loss account, fixed assets accounting, inter-company accounting, cash & bank accounting, financial analysis, and reporting. Your primary responsibilities include Coordinate all accounting activities associated with General Ledger, particularly fixed assets, inter-company, inventory, cash & bank, indirect tax, and accruals. Identify risks or opportunities to revenues, cost, and profitability and propose appropriate actions. Adhere to client Service Level Agreements (SLAs) and meet the specified timeli...

Your role and responsibilities As a Process Associate- Order to Cash (O2C), you will be responsible for managing Order management and Receivables management. You should be flexible to work in shifts. Your primary responsibilities include Coordinate activities associated with Order to Cash Recognize potential threats and suggest suitable actions Adhere to SLAs and timelines Required education Bachelor's Degree Preferred education Master's Degree Required technical and professional expertise Commerce graduate with a focus on Accounts Receivable Ability to manage Order fulfilment, Collections & Cash payments Working knowledge of basic accounting and accounting principles Proficient in addressin...

Your role and responsibilities As Process Analyst "“ Record to Report (R2R), you are responsible for general accounting which includes reconciliation, preparation of balance sheet and profit and loss account, fixed assets accounting, inter-company accounting, cash & bank accounting, financial analysis, and reporting. Your primary responsibilities include Coordinate all accounting activities associated with General Ledger, particularly fixed assets, inter-company, inventory, cash & bank, indirect tax, and accruals. Identify risks or opportunities to revenues, cost, and profitability and propose appropriate actions. Adhere to client Service Level Agreements (SLAs) and meet the specified timeli...

Greetings From Prochant !!! JD for Assistant Manager - Operations Key Responsibilities and Duties: The Assistant Manager is responsible for several areas that are key to success for the Prochant, an outsourced billing service in the U.S. healthcare industry. In this role you are essentially play a vital role in the growth of the company. You are responsible for identifying issues in all process and altering the concern department. A deep and thorough understanding of the entire process followed by Prochant production workers in all shifts is a must. Duties include overall responsibility for smooth running of all process simultaneously alerting management of concerns and red flags. In additio...

Roles and Responsibility Manage and supervise a team of HR professionals to achieve operational goals. Develop and implement effective HR strategies to improve efficiency and productivity. Coordinate with various departments to ensure seamless operations and resolve issues. Analyze data and metrics to identify areas for improvement and optimize processes. Provide guidance and support to team members to enhance their skills and performance. Ensure compliance with company policies and procedures. Job Requirements Proven experience in Human Resource management with at least 2 years in a leadership role. Strong knowledge of HR principles, practices, and laws. Excellent communication, interperson...

Roles and Responsibility Manage and supervise a team of HR professionals to achieve operational goals. Develop and implement effective HR strategies to improve efficiency and productivity. Coordinate with various departments to ensure seamless operations and resolve issues. Analyze data and metrics to identify areas for improvement and optimize processes. Provide guidance and support to team members to enhance their skills and performance. Ensure compliance with company policies and procedures. Job Requirements Proven experience in Human Resource management with at least 2 years in a leadership role. Strong knowledge of HR principles, practices, and laws. Excellent communication, interperson...

Roles and Responsibility Manage and supervise a team of HR professionals to achieve operational goals. Develop and implement effective HR strategies to improve efficiency and productivity. Coordinate with various departments to ensure seamless operations and resolve issues. Analyze data and metrics to identify areas for improvement and optimize processes. Provide guidance and support to team members to enhance their skills and performance. Ensure compliance with company policies and procedures. Job Requirements Proven experience in Human Resource management with at least 2 years in a leadership role. Strong knowledge of HR principles, practices, and laws. Excellent communication, interperson...

Role & responsibilities : Lead the infra & DevOps teams in a 24/7 PCI DSS-compliant environment Oversee deployment and monitoring of Java applications running on Tomcat Manage and optimize NGINX, Docker environments, and cloud resources (AWS) Administer and maintain firewall, IDS/IPS, WAF, and SIEM systems Ensure ongoing compliance with PCI DSS and ISO/IEC 27001 standards Drive vulnerability management, security testing, and VAPT initiatives Coordinate with vendors for leased lines, MPLS links, and third-party tools Implement and enforce security policies and operational best practices Lead and mentor a DevOps team supporting a PCI DSS and ISO/IEC 27001-compliant environment Design, build, a...

Roles and Responsibility Manage and supervise a team of HR professionals to achieve operational goals. Develop and implement effective HR strategies to improve efficiency and productivity. Coordinate with various departments to ensure seamless operations and resolve issues. Analyze data and metrics to identify areas for improvement and optimize processes. Provide guidance and support to team members to enhance their skills and performance. Ensure compliance with company policies and procedures. Job Requirements Proven experience in Human Resource management with at least 2 years in a leadership role. Strong knowledge of HR principles, practices, and laws. Excellent communication, interperson...

Roles and Responsibility Manage and supervise a team of HR professionals to achieve operational goals. Develop and implement effective HR strategies to improve efficiency and productivity. Coordinate with various departments to ensure seamless operations and resolve issues. Analyze data and metrics to identify areas for improvement and optimize processes. Provide guidance and support to team members to enhance their skills and performance. Ensure compliance with company policies and procedures. Job Requirements Proven experience in Human Resource management with at least 2 years in a leadership role. Strong knowledge of HR principles, practices, and laws. Excellent communication, interperson...

Roles and Responsibility Manage and supervise a team of HR professionals to achieve operational goals. Develop and implement effective HR strategies to improve efficiency and productivity. Coordinate with various departments to ensure seamless operations and resolve issues. Analyze data and metrics to identify areas for improvement and optimize processes. Provide guidance and support to team members to enhance their skills and performance. Ensure compliance with company policies and procedures. Job Requirements Proven experience in Human Resource management with at least 2 years in a leadership role. Strong knowledge of HR principles, practices, and laws. Excellent communication, interperson...

Job Title: Customer Support Team Lead Location: Bangalore Department: Customer Support Reports To: Customer Support Manager / Head of Customer Experience Job Type: Full-time Job Summary: We are seeking a proactive and customer-focused Customer Support Team Lead to oversee daily operations of our support team, drive performance, and ensure a seamless experience for our customers. You will lead by example, mentor team members, resolve escalated issues, and continuously improve support processes. Key Responsibilities: Team Leadership: Lead, motivate, and mentor a team of customer support representatives. Monitor team performance and provide coaching and feedback. Schedule shifts and manage work...

Key Responsibilities: 1. Reporting & Analytics (Must-Have) Develop and maintain dashboards and performance reports to track key KPIs for support operations. Analyze large data sets to identify trends, bottlenecks, and improvement opportunities. Present actionable insights to leadership for data-driven decision-making. Ensure accuracy, consistency, and timeliness in all operational reporting. 2. Process Optimization (Must-Have) Lead and execute workflow optimization initiatives to reduce resolution time and improve efficiency. Identify and implement automation opportunities to minimize manual efforts. Enhance ticket triaging, escalation, and SLA adherence through continuous improvement. Maint...

Would be responsible to Drive Web Based Business Revenue for a desk managing self-trading customers Responsible to execute Auto dialler one-to-one campaigns for ensuring business deliverables Responsible for expanding Web Behavior Business approaching Web Clients to execute their investment view with the help of Technology Responsible to drive manage 12-15 dealers team size to generate Targeted revenue and balancing revenue multiples Should be able to guide and scale-up New and old Dealers to ensure team KRA achievement Responsible for achieving targets as assigned by the organization on a monthly basis Responsible for training educating, adding Revenue, Onboarding newly acquired clients Res...

Trade onbehalf of clients provide confirmation to client on execution of theirorders. Responsibleto ensure all activities are in adherence as per compliance risk. handle alltrading related queries of client. Provideregular updates to immediate superior as and when required.

Key Responsibilities: Technical Issue Management: Efficiently handle and resolve first-level technical issues for GOR products. Ensure timely and effective action based on priority and severity for each ticket. Follow ticketing SOPs and ensure all relevant technical details are captured. Adhere to internal escalation matrix based on severity and resolution time. Site Monitoring & Performance: Monitor key KPIs and metrics for sites remotely. Ensure no Ranger exceeds 30 minutes of elapsed time in Error, Processing, or Alert Type 1 tasks. Send MLE snapshots before and at the end of each shift. Develop and monitor frameworks to predict potential/future failures and implement preventive measures....

Key Responsibilities: Incident Management & Technical Support: Handle and resolve 1st level technical issues for GOR products efficiently. Monitor sites remotely using dashboards to track key KPIs and metrics. Ensure no Ranger exceeds 30 minutes in Error, Processing, or Alert Type 1 tasks. Follow internal escalation procedures and adhere to committed SLAs for each reported issue. Coordination & Collaboration: Coordinate with onsite engineers to recover Rangers based on alerts in the MLE dashboard. Support L3 Hardware lead in developing a technically competent team of engineers. Monitoring & Documentation: Send MLE snapshots at the start and end of each shift. Maintain accurate technical docu...