5874 Sla Management Jobs - Page 17

Who We Are At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl We are always moving forward - always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities. The Role Join Kyndryl as a Service Coordinator and take charge of a dynamic role that puts you at the forefront of delivering exceptional IT services to our customers. As a Service Coordinator, you'll be responsible for ensuring timely and effective resolution of customer issues, coordinating and managing service requests, and maintaining constant commun...

About The Role Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management Good to have skills : Hotel and Lodging Minimum 2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, your typical day involves acting as the primary liaison between clients an...

About The Role Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management Good to have skills : Hotel and Lodging Minimum 2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, your typical day involves acting as the primary liaison between clients an...

About The Role : Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs. Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successfu...

Greetings from TCS BPS!! Job Summary: Process: Insurance - TL Location: Pune Mandate skill needed Should be having experience into Insurance domain from International back ground. Should be having very good experience and knowledge on Shrinkage, SLA, capacity planning, performance appraisal, this are the pointers needed to have in Team Leader. Shift - Have to be Flexible with shift time. Location - Pune Day's for working - 5 Interview - Virtual Interested candidates can also share updated cv to soumita.c1@tcs.com.

About the Role Respond to customer inquiries, concerns, and complaints Provide accurate and timely information about products, services, policies, and procedures. Ability to work with internal teams to resolve customer queries Compose thoughtful and accurate messages or customize prepared Responses to suit the requirement for a specific case resolve customer issues and complaints effectively, striving for first contact resolution (FCR). Document customer interactions and maintain accurate records in the system. Collaborate with other departments, such as product, business spoc to address customer needs.

Roles and Responsibilities: Manage a team of customer service representatives to achieve high levels of CSAT, AHT, and SLA performance. Conduct regular performance reviews and provide coaching to improve individual and team metrics such as shrinkage, attrition, KPIs, KRA's, TAT. Develop strategies to reduce shrinkage rates by identifying root causes and implementing effective solutions. Collaborate with stakeholders to set goals for the team and monitor progress towards achieving them. Job Requirements: 5-12 years of experience in BPO/Call Centre industry with expertise in performance management. Strong understanding of CSAT, AHT, SLA management principles. Excellent team handling skills wit...

Role & responsibilities: Proposal preparations, SLA preparations, liaison with Host DM to get the necessary approvals of budget and PO. Plan the assigned project for aligned Quality and Schedule. Review and monitor execution of all projects on a continuous basis and take appropriate actions to ensure a healthy project index. Ensure that project runs within the agreed budget and schedule through effective project management methods Enable effective interdisciplinary coordination for integrated delivery. Review the resource plan along with department managers for the signed projects and ensure the projects are adequately staffed with right skill. Enable risk identification and risk reviews. Ta...

The Senior Manager Operations (Female Candidate only) will lead multiple BPO projects with an overall span of 300+ team members, ensuring consistent delivery on SLAs, client expectations and organisational goals. This role is ideal for a confident female leader with a strong personality, excellent communication skills and deep experience in managing large-scale contact centre operations. Key responsibilities Lead day-to-day operations Own end-to-end delivery for multiple BPO processes (voice/non-voice/back office) through direct reports such as Operations Managers, Assistant Managers and Team Leaders. Ensure achievement of KPIs and SLAs including quality, productivity, TAT, CSAT/NPS and adhe...

As a US IT Recruitment Consultant, your primary responsibilities include: - Identifying candidates with the required skills to meet clients" needs - Engaging with Account Managers to grasp the requirements thoroughly - Ensuring high-quality sourcing and recruitment - Managing the complete recruitment life cycle for US clients - Devising recruitment strategies to find suitable candidates through job portals and networking sites - Handling various IT roles - Aiming for a high conversion ratio of submittals into interviews and placements - Meeting recruitment Service Level Agreements (SLAs) as per agreements - Collaborating with team and business unit heads for effective communication on requir...

Looking for Team supervision, SLA management, compliance, escalation handling, reporting, automation & improvements. ERP expertise, leadership, analytics, process improvement. Suitable candidates, please share your updated CV to trinadh@desicrew.in

Role and Key Responsibilities: Analyze and maintain all Client Service Level Agreements; implement improvement plans as needed Maximize revenue generation to reach long and short-term financial projects (i.e. data collection for billable/non-billable hours, forecasting, budgeting, etc.) Selecting, training, developing, and managing performance of direct reports and their associates; including planning and assigning work for staff in accordance with the organizations policies and applicable legal requirements Manage and review operational reports (Attendance adherence, PFP, Client scorecard, Metrics management reports) Create and maximize relationships with client partners Provide leadership ...

Job description Greeting from Ienergizer...! Looking for immediate joiner Candidate must have experience in travel process, customer service, knowledge in BPO and working as a Team Leader/ Lead in Operations department on papers for minimum 1 year, preferably. Should have Hands-on experience in Team management and KPI's like AHT, Shrinkage, Attrition, Occupancy, Rostering, NPS/Csat and Dsat calculations. Excellent communication skills in English. Minimum 2 years' experience in travel process, at least 1 year as TL Salary upto 6 LPA Contact:- Vinay HR, 9910155221 Walkin Interviews : Plot no 512-513, Udyog vihar phase-3 , sec-19, Gurgaon , Timing 10am to 4pm

Job Title: 3D Team Lead Location: HSR Layout, Bengaluru Department: 3D Visualization Employment Type: Full-Time About archVi archVi is a pioneer in PropTech visualization, creating cutting-edge 3D renders, walkthrough videos, and immersive experiences for India s top real estate developers. We combine architecture, design, and storytelling to transform how properties are visualized and experienced by homebuyers. Trusted by industry leaders like Brigade, Puravankara, Shriram, Sumadhura, Concorde, and more, archVi continues to redefine how design and technology come together in real estate marketing. Role Summary The 3D Team Lead will be responsible for managing the entire 3D production workfl...

Roles and Responsibilities Manage teams to achieve targets, ensuring high levels of customer satisfaction and service quality. Oversee daily operations, including rostering, scheduling, and team handling to meet SLA requirements. Develop and implement strategies to reduce shrinkage, attrition, and improve CSAT scores. Monitor key performance indicators (KPIs) such as AHT, TAT, KRA completion rates, and people management skills. Provide coaching and feedback to team members to enhance their performance. Contact HR: Yamanur K 9449900627 yamanurappa.kuri@teleperformancedibs.com

About The Role Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management Good to have skills : Hotel and Lodging Minimum 2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, your typical day involves acting as the primary liaison between clients an...

About The Role Skill required: Language Translation - Customer Service Designation: Customer Service Associate Qualifications: Any Graduation Years of Experience: 1 to 3 years Language - Ability: Spanish - Intermediate Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song" all powered by the world's largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving...

Your role and responsibilities As Process Analyst €“ Order to Cash (O2C), you are responsible for processing Accounts receivable, posting and balancing daily cash applications, preparing journal entries, filing records, and general account reconciliations. You should be flexible to work in shifts. Your primary responsibilities include: Analysis of receivable accounts, investigation of entries, and pulling audit prep work. Involve in netting instructions, Direct Debit run, rejection of Direct Debit, and Oracle updating. Investigate unapplied payments, rectify them, and ensure proper allocation. Provide information relating to customer payments, refunds, and other miscellaneous accounts receiv...

Job Description Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs. Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful...

Wipro Limited (NYSEWIT, BSE507685, NSEWIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com. Asset Servicing Role Purpose The purpose of the role is...

Job Description Job Location: Gurgaon and Mumbai Time: 2:00 PM-11:30 PM WFO Only JOB DESCRIPTION: Responsibilities: Hands on experience with asset servicing, processing principal activities like Drawdown, Paydown, Interest in Geneva Reconcile cash and positions across all funds on daily basis using DUCO platform Reviewing upcoming activities exceptions from Geneva WSO accelerator, contract modifications as per the agent notices. Work across multiple groups to troubleshoot technical and accounting problems Ensure all the activities are processed and updated in Geneva. Reach out to Agents / Trustee / Internal team for resolving exceptions on daily basis. Escalation of unresolved cash and posit...

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of t...

To monitor, manage the operations & maintenance of Tower Sites with the objective of safe operations, achieving higher uptime, optimizing energy costs, controlling OPEX. Ensure customer expectations are met, manage partners and engage with landlords. Required Candidate profile Understanding technical know how of equipment's (DG/Battery/SMPS/PIU etc.) This is a Field Role - Pls avoid applying if not comfortable with the same Pref - Diversity ( Female) Perks and benefits 5 days Transport will be available for field Work

Designation: Assistant Manager Department: Record Retrieval Location: Infocity, Gandhinagar, Gujarat Shift Timing: US Shift (8PM IST 5:30 AM IST) Experience: 2+ Years Job Summary: We are seeking a dynamic and results-driven Assistant Manager Operations with a proven track record in leadership, strategic thinking, and team management. The ideal candidate will be responsible for supporting and enhancing operational processes, managing projects, and leading a team to achieve organizational goals. Key Responsibilities: Demonstrate strong leadership and team collaboration capabilities. Understand operational requirements and research industry best practices to assist in designing and implementing...

Role & responsibilities Manage day-to-day operations for a team of associates. Set clear performance expectations and provide regular feedback Monitor KPIs such as CSAT, AHT, ARR, and retention rates. Ensure adherence to scripts, processes, and compliance standards. Identify opportunities for upselling and cross-selling Drive team performance on renewals, attach motions, and guided retention techniques Maintain daily shrinkage target Consistent attainment of operational KPIs (AHT, case resolution time ) Preferred candidate profile 5+ years in customer support or sales roles, with at least 2 years in a leadership capacity. Experience managing teams in SaaS or digital environments preferred