4871 Sla Management Jobs - Page 17

Key Responsibilities: Open and lead bridge calls for critical incidents, aligning and coordinating multiple technical teams for troubleshooting and resolution until closure. Plan, coordinate, and oversee all activities related to major incidents, including monitoring progress and reporting status to stakeholders. Provide timely updates and communication to customers, management, and stakeholders during major incidents. Ensure effective execution of the Incident Management process and adherence to established procedures for all major incidents. Act as the first escalation point for incidents escalated from the Service Desk. Monitor active incidents to ensure SLA compliance, escalating issues ...

Interested candidates Call me Surbhi - 9140249894 Job Location- Jigani Bangalore Role Key Responsibilities Position- Shift In charge - Lead and manage shift operations effectively. - Ensure warehouse processes run smoothly and meet SLA/TAT requirements. - Supervise, train, and motivate warehouse staff. - Oversee daily activities: receiving, storage, dispatch, and documentation. - Monitor performance metrics and drive continuous improvement. - Ensure adherence to 5S, safety, and housekeeping standards. - Maintain MIS reports and daily operational summaries. - Coordinate with cross-functional teams to ensure smooth workflow. - Manage vendor performance and relationships. - Prepare and share de...

IT ERP Architect is responsible for designing and delivering solutions for Project System (PS) and Commercial Project Management (CPM) processes on SAP ECC. Required Candidate profile The role requires strong expertise in project management methodologies&industry best practices (engineering, construction, professional services).Deliver complex projects

Role Overview: As a Smart Hands / IT Support Engineer L2 based in Bangalore, you will play a crucial role in providing professional and prompt support to end users, executives, and VIP users. Your primary responsibility will involve incident and service request management, ensuring timely updates and resolution to deliver high-quality end user experience. You will also be involved in onboarding support, end point readiness, IMAC support, end point support, vendor partner liaisoning, data center support, new transitions & infrastructure projects, preventive maintenance, IT asset management, and metrics & SLA management. Key Responsibilities: - Manage incidents and service requests through CRM...

Role Overview: As a Support Engineer for Infrastructure Support at Oracle, you will be responsible for leveraging your experience in Java, AppDynamics, Monitoring, and PLSQL to ensure the smooth functioning of critical applications. Your role will involve SLA management, monitoring, escalation, and resolution of production critical issues. Additionally, you will utilize your exposure in ServiceNow Portal and organizational change procedures to contribute to the overall stability and performance of applications. Key Responsibilities: - Develop applications using Java and automate processes to enhance efficiency - Monitor application health using specialized tools and possess DevOps experience...

As the Head Delivery & Client Onboarding at Locus, you will play a crucial role in building and leading the global delivery organization, overseeing end-to-end client onboarding, implementation, and go-live processes for enterprise customers, with a focus on Western markets such as North America & Europe. Your responsibilities will include: - Build & Lead the Delivery Function: - Establish the global delivery organization from scratch, including designing processes, governance models, and performance metrics. - Recruit, mentor, and expand a high-performing delivery team comprising regional leaders, project managers, solution architects, and onboarding specialists. - Foster collaboration betw...

As an Assistant Vice President Financial Accounting at HSBC, your role will involve managing financial reporting processes, maintaining relationships with business partners, ensuring adherence to accounting standards, and driving change initiatives within the process. Here's a breakdown of your key responsibilities: - Very strong Accounting & reporting skills - Provide strategic direction and manage Business Partner relationships - Proficient analytical review skills - Pre-empt issues and flag them off to business partners in a timely manner - In-depth understanding of IFRS and various aspects of it - Hands-on knowledge of FTP/Saracen - Proficient in excel - Responsible for maintaining docum...

Role Overview: As a Sr Application Support Engineer for Infrastructure & Application Support at Oracle, you will be responsible for ensuring the smooth functioning of Java applications, AppDynamics monitoring, PLSQL, and other critical systems. Your role will involve SLA management, production issue monitoring, troubleshooting, and resolution. You will work closely with the development team to maintain application performance levels and promote reuse of existing products. Additionally, you will collaborate with team members to drive technology advancements and uphold standard processes. Key Responsibilities: - Develop Java applications, automate processes, and monitor application health usin...

Role Overview: You will be working as a Support Engineer for Infrastructure Support with experience in Java, AppDynamics, Monitoring, and PLSQL. Your role will involve Bachelor's degree in computer science engineering or a related field, or equivalent work experience. You will be responsible for SLA management, Prod critical issues monitoring, escalation, and resolution. Additionally, you will utilize your exposure in ServiceNow Portal and organizational change procedures. Key Responsibilities: - Utilize your experience in Java development, process automation, application health monitoring tools, and DevOps. - Lead troubleshooting during production to ensure smooth operations. - Coordinate s...

About Firstsource Firstsource Solutions is a leading provider of customized Business Process Management (BPM) services Firstsource specialises in helping customers stay ahead of the curve through transformational solutions to reimagine business processes and deliver increased efficiency, deeper insights, and superior outcomes, We are trusted brand custodians and long-term partners to 100+ leading brands with presence in the US, UK, Philippines, India and Mexico Our ?rightshoredelivery model offers solutions covering complete customer lifecycle across Healthcare, Telecommunications & Media and Banking, Financial Services & Insurance verticals, Our clientele includes Fortune 500 and FTSE 100 c...

As a SAP SuccessFactors Consultant at IMI, your role is crucial in ensuring the day-to-day operations, maintenance, and continuous improvement of the SAP SuccessFactors application. You will be part of the in-house IMI SuccessFactors support team and responsible for managing service requests from multiple countries to ensure system stability and an excellent user support experience. This role is based in India and supports IMI's global business, with a focus on APAC and EMEA time zones. Your responsibilities include: - Fulfilling service requests within agreed SLA timescales, ranging from complex business process scenarios to simple support requests. - Understanding the technology landscape ...

Role Technology Lead/Senior Consultant Detailed Job Description min 200 words We are seeking an experienced JIRA Administrator with 5 8 years of hands-on experience managing Atlassian tools (JIRA Software, JIRA Service Management, Confluence, etc.). The candidate will have to be Atlassian Certified, proactive in process improvement, and skilled in supporting both technical and business teams to optimize workflows, automation, and reporting Must Have Skills (Top 3 skills only) 5 8 years of progressive experience as a JIRA/Atlassian Administrator in an enterprise environment. Atlassian Certified JIRA Administrator (mandatory). Strong knowledge of JIRA Cloud and Confluence Cloud administration ...

Blue Star Ltd is looking for Service Delivery to join our dynamic team and embark on a rewarding career journey Ensure timely and quality delivery of IT or operational services to clients Monitor SLAs, incident resolutions, and customer satisfaction metrics Coordinate with internal teams to resolve service disruptions efficiently Continuously improve delivery processes and customer experience Disclaimer: This job description has been sourced from a public domain and may have been modified by Naukri.com to improve clarity for our users. We encourage job seekers to verify all details directly with the employer via their official channels before applying.

Technical Offerings & System Solutions Pvt Ltd is looking for Technical Support Manager to join our dynamic team and embark on a rewarding career journey Team Leadership: Manage and lead a team of employees, providing direction, guidance, and support to achieve departmental or organizational goals Planning and Strategy: Develop strategic plans, set goals, and create action plans to accomplish business objectives Operations Management: Oversee day-to-day operations, ensuring efficient workflow, resource allocation, and adherence to policies and procedures Budgeting and Financial Management: Manage budgets, allocate resources, monitor expenses, and contribute to financial planning Performance ...

Job Summary: The Manager - Technology Vendor Governance will be responsible for overseeing and managing the performance of technology vendors based on a well-defined governance model. The candidate will evaluate vendor performance across key parameters, including SLA adherence, financial efficiency, service delivery, service penalties, and project execution within cloud and technology infrastructure. The role involves conducting vendor scoring, sharing feedback, and driving improvements in vendor engagements. The ideal candidate must have strong data analytics, reporting, dashboarding, and presentation skills, along with excellent written and verbal communication abilities. Key Responsibilit...

4-7 years of experience in BPO with at least 2 years as a Team Leader. Manage day-to-day operations of the team and ensure achievement of SLA and KPI targets (quality, productivity, attendance, and customer satisfaction). Required Candidate profile Sound understanding of BPO metrics AHT, CSAT, Attrition, Shrinkage, etc. Ability to handle pressure, multitask, and meet deadlines Proficient in MS Office (Excel, PowerPoint, Word).

Customer and business outcomes Customer satisfaction and retention: Meet or exceed customer satisfaction targets and maintain strong, lasting relationships with key clients. Service Level Agreement (SLA) management: Ensure all service delivery meets contractual obligations, including response time, resolution time, and quality. Profitability and revenue growth: Drive the service departments profitability through efficient operations, managing budgets, and identifying upsell opportunities. Customer feedback implementation: Actively collect and analyse customer feedback to identify and implement areas for service improvement. Team and people management Team performance and productivity: Monito...

* Successfully managed and achieved (KRA) targets, consistently exceeding performance expectations. * Led and guided a team, providing mentorship, training, and coaching to help them excel in their roles and achieve their KRA targets. Required Candidate profile Looking for the candidates who have more than 2 years of experience in Team Leading - Inbound Customer service with the good knowledge of Attrition, Shrinkage, SLA management, AHT, CSAT.

About the Role We are looking for a Business Solutions Lead Technology & AI to drive solution strategy, architecture, and innovation across technology spectrum. The role blends business acumen, technical understanding, and consultative selling to create cutting-edge solutions leveraging Digital Engineering, Platform Services, Salesforce, Adobe, GenAI, and Cloud ecosystems. Key Responsibilities Strategize, design, and lead end-to-end solution development and bid management for large technology deals. Evaluate client needs, craft functional and technical architectures, and align solutions with service propositions and delivery models . Develop frameworks and blueprints for platform integration...

Operations Manager /Manager Operations BPO /BPO Operations Manager 2 yrs exp as BPO Ops Manager (AM/DM cannot apply) SLA ,Attrition,Shrinkage, CSAT,AHT Immediate joiners Amit 8851792136/Neha 8287267407 Required Candidate profile Work from Office-Lucknow only not for Delhi/NCR neither in Noida.Apply those who can relocate in Lucknow

Engages with the clients at various levels to ensure that the operation has a complete handle of all existing projects, timelines.. Monitors all the projects and ensures adequacy as per the SLA.. Supervises the staff as required and ensures that there is tracking and reporting mechanism set up for all existing , new and upcoming projects.. Handles all Customer complaints jointly with the Radiology team.. Attends and gives thought leadership on Imaging related protocols.. Establish and maintain business standards for accuracy, productivity and reliability.. Manage the daily functions of the team.. Entire project Management right from Budgetary management, planning, scheduling and execution of...

Overview The role holder will manage a team of indirect operational material buyers (for Maintenance, Make & Move) for the UK Ops. The team will be responsible for sourcing, negotiating and buying of goods materials and services to ensure that the company operational needs are met, taking into account price, quality and delivery and to ensure continuity of operations. The role holder will monitor team effectiveness against respective KPIs agreed in the SLAs with the UK BU and will assume accountability for any deviations against the agreed metrics. To ensure exceptional operational services are provided to UK functions ICC is supporting. This lead role will provide management oversight to 6-...

Overview Play critical role in driving strategic financial decisions by providing insightful analysis, forecasting, and reporting. This role partners closely with business partners to support budgeting, performance tracking, and Annual planning Responsibilities Provide overall support for the period end results and preparation of forecast Create, update, prepare ongoing periodic business reports Working across multiple Finance functions to deliver Period forecast Understand key drivers of the P&L Work on key region/customer initiatives to drive business and region performance Performance analysis, including explanation of variance to plan, forecast and year ago Support the annual operating p...

J ob Title: Team Leader International Process- Location: Bangalore Work Mode: Work From Office (WFO) Working Days: 5 Days a Week Shift: Flexible for 24x7 Environment Job Summary: We are seeking an experienced and dynamic Team Leader with strong background in managing international customer support operations. The ideal candidate will lead a team of 15-20 members, driving performance and productivity while maintaining high standards of customer satisfaction. Key Responsibilities: Lead and manage a team of 15-20 team members in an international voice or non-voice process. Drive performance metrics including productivity, quality, shrinkage, attrition , and AHT targets based on tenure buckets. ...

J ob Title: Team Leader International Process- Location: Bangalore Work Mode: Work From Office (WFO) Working Days: 5 Days a Week Shift: Flexible for 24x7 Environment Job Summary: We are seeking an experienced and dynamic Team Leader with strong background in managing international customer support operations. The ideal candidate will lead a team of 15-20 members, driving performance and productivity while maintaining high standards of customer satisfaction. Key Responsibilities: Lead and manage a team of 15-20 team members in an international voice or non-voice process. Drive performance metrics including productivity, quality, shrinkage, attrition , and AHT targets based on tenure buckets. ...