1891 Sla Management Jobs - Page 17

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Mandatory Skills: MongoDB Admin. Experience: 1-3 Years. >

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Mandatory Skills: Oracle Database Admin. Experience: 1-3 Years. >

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Mandatory Skills: Linux Admin. Experience: 3-5 Years. >

YOUR ROLE In this role you will play a key role in Deliver key insights from corporate data sources to support planning and operations of the Sourcing, Procurement, and Third Party Risk teams, which sits within the Finance organization. Develop reports and dashboard tools to visualize data for rapid and clear understanding and communication. Work with business partners to understand data requirements and implement processes for ensuring data integrity. Role Objectives Create effective data visualizations / dashboards utilizing Power BI Employ understanding of statistical modeling and analysis frameworks to gain key insights from collected data and support development of predictive data models Perform initial clean-up and classification of datasets, apply transformations to ensure compliance with data dictionaries, source missing data, and trace origin of any data quality issues. YOUR PROFILE WHAT YOU"LL LOVE ABOUT WORKING HERE Maintain and run queries against corporate data sets to answer key business questions. Support exploratory analysis of existing data to uncover new trends and insights. Troubleshoot issues with reports and dashboards to enable continuous monitoring of important business performance metrics and support effective visualization of data. Work with Sourcing, Procurement, and Risk leadership and other business teams to develop key data questions and performance metrics. Establish position as a resource to colleagues for advice on all aspects of data utilization, including capture, analysis, reporting, and prediction. Assist in delivering advice to business partners on data capture requirements for analysis and on the creation of metrics to capture performance insights.

Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLAs defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLAs Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks

Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLAs defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLAs Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks Mandatory Skills: Cloud Product & Platform Testing. Experience: 5-8 Years.

Role & responsibilities Work Experience Minimum 1 year of experience as Team Lead with overall 4 to 5 years of experience managing Chat / Voice operations. Language & Communication Ability to effectively communicate his/her thoughts in a well-organized manner. Should have good communication skills in English Preferred Competencies The Client is a key player in the telecommunications and media landscape, known for its comprehensive range of services, commitment to innovation, and dedication to corporate social responsibility in North America. We are looking for dynamic team leaders that fit the below competencies and are expected: To motivate, develop and mentor team members in a dynamically changing environment Track and monitor KPIs as per Project requirement Assist in scheduling and coordinating team activities Answer operations related queries from the client and internal stakeholders Drive process performance to achieve and exceed SLA deliverable To create a conducive and stimulating environment for the teams to accomplish their goals Manage expectations of his team members and proactively should be able to sense their needs Represent the organization and participate in client visits and reviews Accountable of team and process performance Good communication and Email writing skills Provide inputs on process changes and best practices Process management Eligibility Minimum 1 year of experience as Team Lead with overall 4 to 5 years of experience. Chat process experience required.

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Mandatory Skills: TIS Service Desk.

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Mandatory Skills: TIS Service Desk.

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs. Prepare and present fund level monthly valuations of real estate investments and debtsecuritiesResponsible for the preparation and reviewing of Quarterly Reporting, Net Debt Analysis, FXand MTM Impact analysis as well as Board Meeting MaterialReconciliation and Variance Analysis: Close coordination with onshore and offshore teams toidentify and reconcile the reporting data and provide regular variance analysis, withexplanations, to global stakeholders Prepare and review materials for funds' regulatory reportingOversee co-ordination and submission of quarterly US Securities & Exchange Commission(SEC) Disclosures for all International entitiesAssist with finance operations including Limited Liability Partnership administration andexecution of centralised finance processesContinuously seek to create operational efficiencies and reporting enhancementsAd-hoc projects in support of the Firms businesses/new initiatives Masters degree Major/Minor in Finance, Banking or Mathematics is a plusProficient clarity on basics of Financial statementsPrevious background within a valuation or reporting role a plusCFA designation and knowledge on derivatives is a plusHighly proficient in Advance Excel & Powerpoint skills; experience with Anaplan or Tableau is a plusStrong analytical and quantitative skills with a detail orientationHighly organized and able to prioritise deliverables and meet demanding deadlines in a fast paced environmentExcellent interpersonal and communication skills, both written and verbalHighly self motivated with ability to work independently and work effectively in a teamCollaborative and able to build strong relationships with a broad range of stakeholdersStrong initiative, energy and confidence completing assignments with limited supervision Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks.

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs. Prepare and present fund level monthly valuations of real estate investments and debtsecuritiesResponsible for the preparation and reviewing of Quarterly Reporting, Net Debt Analysis, FXand MTM Impact analysis as well as Board Meeting MaterialReconciliation and Variance Analysis: Close coordination with onshore and offshore teams toidentify and reconcile the reporting data and provide regular variance analysis, withexplanations, to global stakeholders Prepare and review materials for funds' regulatory reportingOversee co-ordination and submission of quarterly US Securities & Exchange Commission(SEC) Disclosures for all International entitiesAssist with finance operations including Limited Liability Partnership administration andexecution of centralised finance processesContinuously seek to create operational efficiencies and reporting enhancementsAd-hoc projects in support of the Firms businesses/new initiatives Masters degree Major/Minor in Finance, Banking or Mathematics is a plusProficient clarity on basics of Financial statementsPrevious background within a valuation or reporting role a plusCFA designation and knowledge on derivatives is a plusHighly proficient in Advance Excel & Powerpoint skills; experience with Anaplan or Tableau is a plusStrong analytical and quantitative skills with a detail orientationHighly organized and able to prioritise deliverables and meet demanding deadlines in a fast paced environmentExcellent interpersonal and communication skills, both written and verbalHighly self motivated with ability to work independently and work effectively in a teamCollaborative and able to build strong relationships with a broad range of stakeholdersStrong initiative, energy and confidence completing assignments with limited supervision Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks.

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs. Prepare and present fund level monthly valuations of real estate investments and debtsecuritiesResponsible for the preparation and reviewing of Quarterly Reporting, Net Debt Analysis, FXand MTM Impact analysis as well as Board Meeting MaterialReconciliation and Variance Analysis: Close coordination with onshore and offshore teams toidentify and reconcile the reporting data and provide regular variance analysis, withexplanations, to global stakeholders Prepare and review materials for funds' regulatory reportingOversee co-ordination and submission of quarterly US Securities & Exchange Commission(SEC) Disclosures for all International entitiesAssist with finance operations including Limited Liability Partnership administration andexecution of centralised finance processesContinuously seek to create operational efficiencies and reporting enhancementsAd-hoc projects in support of the Firms businesses/new initiatives Masters degree Major/Minor in Finance, Banking or Mathematics is a plusProficient clarity on basics of Financial statementsPrevious background within a valuation or reporting role a plusCFA designation and knowledge on derivatives is a plusHighly proficient in Advance Excel & Powerpoint skills; experience with Anaplan or Tableau is a plusStrong analytical and quantitative skills with a detail orientationHighly organized and able to prioritise deliverables and meet demanding deadlines in a fast paced environmentExcellent interpersonal and communication skills, both written and verbalHighly self motivated with ability to work independently and work effectively in a teamCollaborative and able to build strong relationships with a broad range of stakeholdersStrong initiative, energy and confidence completing assignments with limited supervision Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks.

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Mandatory Skills: Redhat OpenShift. Experience: 3-5 Years.

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner.

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Mandatory Skills: Redhat OpenShift. Experience: 3-5 Years.

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Mandatory Skills: Redhat OpenShift. Experience: 3-5 Years.

Job Title: Manager Zonal Retail - Marketing & Communication 10+ Years Location: Gurgaon Crescendo Global has partnered with the growing Automotive and retail industry , known for its expansive retail footprint and customer-first approach. With a strong pan-India presence, they specialize in providing innovative, tech-enabled services through branded retail formats. Their mission is on delivering exceptional customer experiences, trusted products, and service excellence across every touchpoint. We are looking for a Zonal Retail Marcom Manager , who will be responsible lead the rollout and refurbishment of branded retail stores, drive ATL/BTL marketing, and ensure strong brand visibility across the zone. Responsibilities: Roll out & refurbish branded retail stores across formats end-to-end execution Conduct site visits, approve layouts/3D views, manage civil work, and coordinate store inaugurations Plan and execute BTL activations & local marketing campaigns Track store performance, ensure vendor SLA adherence , and manage deployment timelines Lead merchandising and collateral rollouts at point-of-sale Monitor competition activity and provide actionable insights Maintain a rolling 6-month retail pipeline forecast. Requirements: 10+ years in retail deployment and BTL/ATL marketing working in FMCG/FMCD industry. Strong skills in project management and vendor coordination Excellent communication, negotiation, and stakeholder management Knowledge of local markets, customer behaviour, and competitive trends Ability to work cross-functionally and lead in a matrix organization Energetic, results-driven, and a strong influencer. What is in it for you? High-Impact Role: Lead end-to-end retail marketing initiatives that directly shape brand presence and customer experience on the ground. Cross-Functional Exposure: Work closely with sales, design, product, and corporate marketing teams in a dynamic, collaborative environment. Ownership & Autonomy: Take charge of store rollouts, brand activations, and vendor management with clear accountability. Innovation Playground: Bring bold marketing ideas to life through ATL/BTL campaigns and in-store strategies across multiple formats. Career Growth: Be part of a growing, fast-paced organization with opportunities to scale your influence and grow into senior leadership roles. Visibility & Recognition: Your work will be visible at the consumer level and across internal leadershipreal impact, real results. Reach US: If you're interested in shaping the future of automotive retail , join a fast-paced, customer-first brand and lead impactful retail experiences. Apply now! Share your CV to muskaan.bhardwaj @crescendogroup.in | for a confidential discussion. Disclaimer: Crescendo Global specializes in Senior to C-level niche recruitment. We are passionate about empowering job seekers and employers with an engaging memorable job search and leadership hiring experience. Crescendo Global does not discriminate on the basis of race, religion, color, origin, gender, sexual orientation, age, marital status, veteran status or disability status. Note: We receive a lot of applications daily, so it becomes a bit difficult for us to get back to each candidate. Please assume that your profile has not been shortlisted in case you don't hear back from us in 1 week. Your patience is highly appreciated. Scammers can misuse Crescendo Global’s name for fake job offers. We never ask for money, purchases, or system upgrades. Verify all opportunities at www.crescendo-global.com and report fraud immediately. Stay alert! Keywords: Marcom, ATL, BTL, Marketing Campaigns, Marketing Collaterals, Above the Line, Below the Line, Marketing Analytics, Retail Marketing, In-store Branding, Retail Deployment and SLA Adherence.

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Mandatory Skills: WebLogic Admin. Experience: 1-3 Years.

Job Summary: We are seeking a seasoned and strategic Service & Support Head to lead our service delivery and support operations at Nexapp Technologies. The ideal candidate will be responsible for ensuring exceptional project execution, client satisfaction, team leadership, and operational efficiency across our SD-WAN, IoT, and network infrastructure services. Key Responsibilities: Lead the Service Delivery & Support function across multiple client projects and engagements. Manage end-to-end project execution: planning, resource allocation, timelines, budget, and stakeholder communication. Monitor and enhance customer satisfaction and SLAs through proactive support strategies. Optimize internal support processes to improve TAT, productivity, and escalation handling. Drive cross-functional collaboration with Sales, Product, and Engineering teams. Lead service improvement initiatives and develop scalable delivery frameworks. Build and nurture a high-performing support team, including recruitment, training, and performance management. Develop and manage vendor and client relationships, contracts, and compliance. Implement and maintain reporting structures, KPIs, dashboards, and operational reviews. Ensure projects are delivered on time, within scope and budget, and meet quality benchmarks. Requirements Minimum 12 years of experience in Service Delivery, Technical Support, or IT Project Management, preferably in Networking/SD-WAN domains. Proven ability to lead service teams and complex projects. Strong background in network technologies, especially last-mile connectivity and enterprise network solutions. Excellent communication, leadership, analytical, and problem-solving skills. Solid understanding of ITIL, SLA governance, project lifecycle management, and operational strategy. Proficiency in tools like Microsoft Office, project tracking software, and CRM platforms. PMP/PRINCE2 certification is a plus

Note QHSE - Quality Health Safety Environment Job Responsibilities Assist JiBes Support Team to provide support to vessels / remote offices related to QHSE modules for office/vessel users. Ability to understand the clients business requirements. Translation of business complexities or issues received to internal functional subgroups and vice versa. Troubleshooting and diagnosing of non-identified and underlying root cause of the issues. Ensure complete compliance of ticketing tools and report metrics daily. Manage user administration for JiBe Internal access rights along with On-boarding of new client's user base. Assist in Data building activities as and when required. Testing of system application as and when required. Ability to understand the clients business requirements. Follow-ups within and inter departmental for internal and external issues. Manage, Create and train internal & external employees on various mechanisms of self-help contents. Report compilation and forwarding to management. Knowledge in Ship Networks and Windows Administration is required in order to help solve on-board issues remotely. Day to day follow-ups with the vessel and office on IT hardware and software issues. Ability to plan, prioritize tasks and manage all open issues and tasks. Qualifications and Skills Any Graduate with minimum 3+ years of relevant experience. Excellent English Writing skills with grip on nonverbal (mail) communication Problem solving skills; Ability to prioritize tasks Self-motivated, independent and meticulous with an eye for details. Sailing Experience / Shipping Knowledge is preferred. Team player with good interpersonal and communication skills. Basic knowledge of cloud services. Good memory of how software and operating systems work Excellent listening and questioning skills, combined with the ability to interact confidently with clients to establish what the problem is and explain the solution. Ability to work well as a team player with a strong customer focus.

Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLAs defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreement Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLAs Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks Mandatory Skills: Informatica MDM. Experience: 5-8 Years.

Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLAs defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLAs Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks.

Job Title: Technical Support Consultant Requirements: Communication Skills: Excellent spoken and written communication. Customer Service: High patience, ability to handle escalated customer issues and provide excellent support. Technical Troubleshooting: Experience with software troubleshooting on Windows/macOS, including diagnostic tools (e.g., Task Manager, Event Viewer, MS Configuration. Technical Knowledge: Familiar with networking, internet connectivity, and basic browser troubleshooting. Education: Graduate (Full-time). Cultural Awareness: Ability to engage with customers across regions and understand different accents, cultures, and regional specifics. Product Knowledge: Familiarity with Adobe Digital Media products (e.g., Photoshop, Lightroom, Camera Raw), with advanced knowledge of at least one product being a plus. Key Responsibilities: First Contact Resolution: Handle and resolve customer issues (technical and non-technical) through voice and chat channels. Upselling: Identify opportunities to upsell relevant products/services to maximize revenue per customer. Technical Support: Provide support for Adobe Digital Imaging Products (Photoshop, Lightroom, Bridge, Camera Raw, Dimension). Documentation: Accurately log all customer interactions in a case tracking system. Customer Interaction: Communicate effectively, ensuring clarity in both verbal and written forms. Follow up on unresolved issues. Issue Resolution: Take ownership of customer issues, escalate when necessary, and ensure timely resolutions. Sentiment Assessment: Evaluate customer sentiment and escalate to supervisors when needed. Report Trends: Monitor and report on common issues, feature requests, and emerging trends. Escalation Handling: Forward unresolved issues/escalations to the next level of support. Interested candidates can contact on below mentioned details- mansi.sa@dinllp.com or on 8368864718

As part of the global NTT DATA Group, one of the most successful IT service providers in the world, we specialize in value-added SAP solutions as NTT DATA Business Solutions. With over 12,000 employees in more than 30 countries, we design, implement, and develop custom-fit SAP solutions for our global customers. Would you like to take the next step in your career and be part of our highly qualified team Are you ready to break new ground Job Title: SAP DBM Services Experience: 8+ Years Job Location: Chennai Job Description: You should have around 8+ years of SAP DBM experience in the design, configuration, testing, debugging, delivery, and support of SAP Automotive processes. It is essential to have a thorough understanding and working knowledge of the integration between SD, MM, VMS, WTY, and DBM. Your role will require very strong negotiation and conversational skills to liaise effectively with all levels of the customer. You should possess sound knowledge of DBM events, actions, and status management, along with the ability to configure DBM-related customizations independently. Additionally, familiarity with document types, Item Types, Item Categories, Split Management, Order Splits, and an understanding of the automotive dealership repair order process from customer gate-in to gate-out are crucial. SD skills for handling pricing and output management are also necessary. As an ISAutomotive SAP DBM consultant, you should have a thorough knowledge of DBM 8.0 Service. Knowledge of data migration strategies, tools, and Application integration in a complex environment is required. You will be responsible for assessing business requirements and providing the necessary know-how to translate them into a coherent solution aligned with functional needs and data architecture. Additionally, the ability to write clear and detailed Functional Specification Document is a key aspect of this role. Your responsibilities will include communicating in a team environment with clients and colleagues, providing an expert level of skills & knowledge in the evaluation, development, testing, and delivery of automotive application and business process developments. You will be required to provide Knowledge transfer to team members and equip them to handle L1-level tickets. Support for deployment, training, and go-live whenever necessary is also part of the job scope. Dealer training on new developments will be needed to be provided as well. You will be expected to deliver Change Requests with good quality as per agreed Deadlines. Following all processes to achieve this Goal and coordinating with Team and Peers to achieve this Goal are essential. Ensuring all tickets are closed within SLA and following all SOPs to reduce support tickets by 35-40% by providing permanent solutions will be a key focus area. If you believe you are the right fit for this role and are ready to shape the future with vision and innovation, we are looking forward to receiving your complete application documents (cover letter, CV/Resume, and references) stating the earliest date you could start. Let's meet and take the next step together towards success.,

A Desk Side Support Lead with strong communication, managerial skills, and ITIL knowledge. Will act as SPOC for site operations, manage SLAs, reports, team performance, and customer relations. Must ensure service delivery, compliance, and quality. Required Candidate profile Good written and verbal communication in English Managerial Skills Good Understanding of ITIL Owner of the site for field side support of Desk Side Team Management Ensuring SOPs are updated by team