5874 Sla Management Jobs - Page 15

As an Engineering Fresher with a degree in Electrical or Instrumentation, you have an exciting opportunity to join as a TL Facilities for a store based out of Bhopal. Here is a detailed overview of what the role entails: **Role Overview:** You will be responsible for the upkeep of automated equipment, infrastructure, and resources. Your primary focus will be on adhering to compliances, executing contracts with service providers, and ensuring timely delivery as per SLA to contribute to overall profitability and achieve company objectives. Additionally, you will coordinate CM & PM activities, review faults daily, and assist in electrical safety audits. **Key Responsibilities:** - Upkeep automa...

As an experienced ITIL Certified Incident Manager specialized in Cloud & SaaS Managed services with over 10 years of overall experience in managing 24x7 IT services support, your role will encompass the following key responsibilities: - Demonstrating a minimum of 10 years of expertise in managing 24x7 IT services operations. - Utilizing a minimum of 5 years of hands-on experience in incident management of Cloud & SaaS Managed services. - Showcasing proven experience in handling Major Incident Response and Resolution management, cross-functional coordination, communication, and stakeholder expectation management. - Utilizing proven experience in ITSM Tool Monitoring and Management for Inciden...

As a member of the Disbursement - HFS department, your role will involve supporting the team in managing pre/post disbursement activities for Secured Product/HFS. Your key responsibilities will include: - Ensuring adherence to policies and processes for disbursement, both pre and post disbursement. - Tracking, monitoring, and closing open pre/post disbursement conditions. - Compliance with all regulatory and compliance requirements. - Providing support for various business initiatives when required. - Promoting cross-functional support, multi-skilling, and knowledge transfer within the department. - Conducting periodic self-assessments on key controls to ensure proper adherence to procedures...

Role Overview: You will be responsible for utilizing your extensive experience in corporate laws, specializing in SaaS agreements, IT agreements, software licensing, hardware procurement, support and maintenance agreements, and global partnership contracts. Your role will involve drafting, reviewing, negotiating, and finalizing contracts, including arbitration and dispute resolution. Additionally, you will oversee end-to-end contract lifecycle management, ensure compliance, and lead a team in identifying requirements, managing deliverables, and resolving legal issues. Key Responsibilities: - Draft and review a variety of legal documents such as NDAs, MSAs, SaaS agreements, IT service agreeme...

JobDescription: This position is for a FORTUNE 100 Client based in NOIDA. Excellent English written and oral communications skills a must. The challenge This position will have the responsibility for the 24x7 delivery of support services of Adobes largest and most strategic enterprise customers. Leading a team of approximately ~12-18 Technical Support specialists, this position has responsibility to ensure each team member is effectively trained and equipped to resolve technical incidents for Adobe product offerings. This includes building a team culture of service excellence, technical credibility and efficient problem resolution to address customer concerns. What you'll do 1. Lead and mana...

Role - EUC Engineer Location - Mumbai experience - 5 -12 yrs Job Description Hands on working experience of L2 End User Computing/Desktop Support. knowledge of Windows 7 & Windows 10 administration, Active Directory, Group Policies, Office/Microsoft 365. L1 Administration of Windows Server 2012 & 2016 Operating systems installation, maintenance, imaging & security patching Handling different types of printer related issues on day-to-day basis and installations of printers like Lexmark, Canon, HP, Zebra etc. Install, configure, test, maintain, monitor, and troubleshoot end-user and network hardware, peripheral devices, printing/scanning devices, presentation equipment, software, and other pro...

Tata Consultancy Services is Hiring at @Pune location for a Team Lead Role Note: Candidates with relevant experience in Team Leading for UK Insurance domain working in any process (L&P, Property & Casualty Insurance, etc) Please go through Norms and Eligibility criteria. Job Role: Associate & Team Lead Process : UK Insurance (L&P, Property & Casualty Insurance, etc) Notice Period: 0-30 days Location: Pune Doer: Graduate with 1 - 5 years of experience in international insurance. Knowledge of Life and Pension UK insurance preferred. Strong understanding of documents related to L&P insurance guidelines. Strong communication skills, verbal and written. Strong analytical skills Attention to detai...

Summary Position Summary National Consulting Services The National Office, a key Strategic Enabler in our new model, is comprised of professionals with various areas of focus that collectively provide mission critical services to support Deloitte's overall success. Whether focused on project financials, quality and risk management, methods and tools, sales excellence, talent, leadership support, or other activities these professionals ensure that our Firm operates efficiently, and our people are able to effectively serve clients every day. Position Summary Level: Senior Manager As a Senior Manager at Deloitte Consulting, you will oversee the technical delivery of enterprise-scale software so...

Summary Position Summary National Consulting Services The National Office, a key Strategic Enabler in our new model, is comprised of professionals with various areas of focus that collectively provide mission critical services to support Deloitte's overall success. Whether focused on project financials, quality and risk management, methods and tools, sales excellence, talent, leadership support, or other activities these professionals ensure that our Firm operates efficiently, and our people are able to effectively serve clients every day. Position Summary Level: Senior Manager As a Senior Manager at Deloitte Consulting, you will oversee the technical delivery of enterprise-scale software so...

Role: Senior Lead Exp: Min 14 Yrs Salary: 35 LPA Must have: 100+ FTE, L1, L2, Global Service Desk, Email & chat, Voice, Client Operations, Service Delivery Management, Vendor Management, ITIL, IT Service Desk Loc: Pune, Ban & Mysore Notice: 30days

Key Responsibilities: Help Desk Support Support Service Coordination Good Communication in Malayalam Multitasking Experience: 1+ years of experience in IT support, help desk, or service coordination roles Employee state insurance Provident fund Accidental insurance

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you'd like, where you'll be supported and inspired by?a collaborative community of colleagues around the world, and where you'll be able to reimagine what's possible. Join us and help the world's leading organizations?unlock the value of technology and build a more sustainable, more inclusive world. Your Profile Incident Management Own and manage end-to-end incident lifecycle for high-impact and recurring issues. Ensure timely logging, categorization, prioritization, and resolution of incidents. Drive incident triage and facilitate cross-functional collaboration for resolution. Lead major ...

Team Leader with 1+ year experience needed to manage reps, hit targets, and improve KPIs (attrition, CSAT, AHT). Must be open to a 5-days working 2 week offs Must have worked in international on paper for 1 year call HR : 7067938948

The Zonal In-charge will be responsible for overall operations and customer care activities relating to the Operations Department while maintaining high levels of customer satisfaction. You will be responsible for leading a team of Service Engineers/Technicians, Trainers, and support staff to deliver high-quality services. Role & responsibilities Team Leadership Client Communication Technical Support and Guidance Service Documentation Required skills & competencies: Inventory Monitoring SLA & Quality Monitoring Billing and Outstanding follow up. Required skills & competencies: Strong knowledge of hardware systems, technical troubleshooting, and field service operations. Familiarity with CRM/...

As a Senior Admin Executive at Prochant India Pvt Ltd based in Trivandrum, your role will be to oversee various administrative functions with a focus on compliance, building infrastructures, HVAC, fire alarm systems, electricals, facility, asset, and vendor management. Your responsibilities will include: - Ensuring maintenance and upkeep of all facilities, including buildings, equipment, and utilities. - Conducting regular inspections, identifying maintenance needs, and coordinating repairs or replacements. - Enforcing health and safety standards to create a safe work environment. - Overseeing housekeeping staff to maintain cleanliness and tidiness of the office premises. - Coordinating clea...

You will be responsible for managing a team of 15-20 Service Field Service Engineers (FSEs) and ensuring their performance meets the required standards. Your key responsibilities will include: - Managing SLAs for ticket closures of both proactive and reactive merchant issues, particularly those related to devices. - Handling material management processes from the hub to FSE, including forward and reverse logistics. - Utilizing your upselling skills to drive additional revenue for the company. - Demonstrating strong analytical and data management capabilities. - Adopting a trainer mindset to mentor and develop the team members. To qualify for this role, you should meet the following criteria:...

As a Business Operations Team Lead for our influencer marketing platforms, Famous and Amplify, your role will involve managing a team of 45 members to ensure smooth creator-side operations. You will be responsible for creator onboarding, creator management, platform adoption, and SLA adherence. Your efforts will be crucial in enhancing creator and brand satisfaction through operational excellence and product-driven scalability. **Key Responsibilities:** - Lead and mentor a team of 45 operations executives handling pre-order and post-order workflows. - Develop processes for speed, quality, and scale in creator operations. - Drive faster application responses and improved creator-brand matchin...

Role Overview: You will be joining Iskraemeco by Kaynes Technology as an experienced NOMC Executive in Trivandrum, Kerala. Your role will require 2 to 5 years of experience in smart metering services and NOMC operations. As a local candidate, having knowledge of the Malayalam language will be advantageous. Key Responsibilities: - Operate Smart metering products including HES, WFM & MDMS. - Handle events & alerts, and manage incidents. - Engage in network operations and monitoring center activities. - Manage SLAs effectively. - Provide technical support, conduct testing & validation of smart metering products. - Resolve disputes and coordinate with field staff. Qualification Required: - Diplo...

You will be responsible for managing a team of Service FSEs, with a minimum of 15-20 members, ensuring effective team management. Your key responsibilities will include: - Managing SLAs for both proactive and reactive merchant issues related to devices, ensuring timely ticket closure. - Handling material management from Hub to FSE, including forward and reverse logistics. - Demonstrating upselling skills to promote additional services or products. - Utilizing analytical skills to manage and interpret data effectively. - Having a mindset for training and development within the team. To qualify for this role, you should meet the following criteria: - Possess a strong service background. - Have...

As a Server Infrastructure Manager at our company, your role will involve managing the server infrastructure installed under the project. You will be responsible for system configuration, scalability, performance, load balancing, OS administration / management, troubleshooting & debugging, and monitoring of servers. Additionally, you will need to implement the backup plan for storing and retrieving data, maintain servers and machines, and resolve real-time (RT) requests as per SLA. Key Responsibilities: - Manage server infrastructure installed under the project - System configuration, scalability, performance, load balancing, OS administration / management - Troubleshooting & debugging and m...

Role Overview: You will be assisting the Manager - Operations in day-to-day operations by following the Standard Operating Process. As a Site Supervisor, you will have a high intensity, high responsibility, and hands-on role. Your involvement in day-to-day operations will be crucial, including tracking and following up on service levels to ensure maximum customer satisfaction. Key Responsibilities: - Maintain a healthy relationship with clients and employees. - Build and manage vendor relationships, providing on-the-go training when necessary. - Manage and minimize process and system deviations. - Ensure delivery SLAs are met while maximizing customer satisfaction. - Engage vendors to maximi...

As a Manager Networks and Security at Rai, Sonipat, you will be responsible for managing organization-wide systems and data center operations in a Managed Security Services environment. Your role will involve interfacing with customers and ensuring activities are performed in a process-oriented manner. You will work with network infrastructure comprising Switching from Juniper & Brocade, firewalls from Fortinet, and Wi-Fi units from Ruckus. Key Responsibilities: - Expertise in LAN and WAN Management, focusing on Routers, Switches, firewalls (Juniper, Brocade), Wi-Fi (Ruckus), and NMS. - Completion of at least 1-2 end-to-end networking projects on Juniper/Brocade and Ruckus. - Management of 2...

As an Application Support Lead with 8+ years of experience, you will be responsible for the following key tasks: - Utilize Postman to troubleshoot API issues efficiently. - Identify key performance indicators (KPIs) crucial for assessing business performance. - Collect, analyze, troubleshoot, and tune performance data effectively. - Master new software and tools for technical research analysis on incidents/bugs in the production environment. - Identify process gaps, suggest improvements, and automate processes for enhanced efficiency. - Train new team members, ensuring clear expectations on SOPs and SLAs. - Engage in troubleshooting activities, debugging environmental issues, and providing d...

Job Description You will be responsible for managing customer queries and operations in this operational role. You may seek appropriate guidance to ensure the delivery of quality outcomes. - Taking ownership of customer issues reported and solving problems by providing resolutions. - Researching, diagnosing, troubleshooting, and identifying solutions to resolve system/application issues. - Following standard procedures for the proper escalation of unresolved issues to the appropriate internal teams. - Ensuring SLAs are achieved and working proactively to maintain the same. Qualification Required - Demonstration of problem-solving skills. - Prior experience in providing customer service suppo...

Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations. Role and Key Responsibilities Identify, develop, streamline and/or improve Management metrics, business rules, processes and procedures Ensure Account Management reporting continuously provides adequate, timely and useful support and information that business policies, business rules, processes etc are operating efficiently and effectively and in-line with health care operations Assist in the facil...