4871 Sla Management Jobs - Page 15

Job Purpose This position is open with Bajaj Finance ltd. Culture Anchor:Work Hard - Consistently puts in effort. plans and tracks daily progress to achieve targetsExecute with Rigor - Takes responsibility for meeting targets with focus and effortOwn It - Maintains honesty and fairness in all interactions in line with organizations policiesAct with Integrity Duties and Responsibilities Duties and Responsibilities :: Duties and Responsibilities : Key Deliverables: Duties and Responsibilities :: Support field through trouble shooting on system Ensuring governance adherence and meeting the TAT Monthly hold clearance Process Analysis & Sharing of best practices with team. Coordinate with Sales€&...

Job Purpose To manage the Operations of Branch assigned Duties and Responsibilities This position will be responsible for branch Operations including Quality check of applications, Disbursement initiation, File management, Document management & Customer Service. Take end to end ownership of Disbursement TAT. Ensure effective cash management at Branch. Ensure Adherence to vaulting process and policy. Monitor EOD and BOD activities related to respective branches and resolve issues. Audit query response and resolution. Identify and provide inputs to bring automation in processes. Identify need for additional BC/Banking points for cash deposition. Sharing of Best practices with other branches. P...

Job Purpose This position is open with Bajaj Finance ltd. Duties and Responsibilities Customer Service - TAT, Tokens, customer complaints and NSR/SR closure Management Daily cash collection / updating and deposition & Checking and updating agency/branch walk-in collection. Cross selling the insurance and other products to walk in customers Cash & Customer Service /NPS and Audit Queries Service branch maintenance and control Consistent increase in penetration of CDM/Kiosk Manage escalations with teams (Centralize/HO) for end to end resolution Petty cash management Maintain minimal errors in audit report published by HO. Required Qualifications and Experience " Understanding of cash & customer...

About Business line/Function: ISPL Transitions & SLA Management team is responsible for (1) Facilitation and administration of intragroup contracts between ISPL and other BNPP entities. The team administers an inventory of 300+ intragroup SLAs for ISPL & coordinates globally with SLA coordinators across 30+ countries. As part of Service agreement and scope industrialization or standardization of services and agreements, resources are being hired for ITO service catalog standardization and local intra group contract management Position Purpose CIB Service Level Agreements Industrialization and management Responsibilities Direct Responsibilities CIB Service Level Agreements scope 1. Catalogue ...

Be the primary point of contact for our Business-to-Business customers through Calls, Email & Chat. Provide timely, accurate, and professional support while maintaining service-level agreements (SLAs). Take full ownership of each interaction with proactive problem-solving and excellent customer service. Handle sensitive issues with a positive and empathetic approach, always portraying the brand in a positive light. Maintain customer records and call documentation in our systems with precision. Meet performance metrics such as quality, productivity, attendance, and first-contact resolution. Suggest process improvements and flag recurring customer issues through proper channels. Good verbal an...

Assist North American customers with hardware, software, and networking issues via voice support. Troubleshoot technical issues using provided tools and escalate as needed. Ensure customer satisfaction by responding promptly and resolving issues effectively. Adhere to SLAs and maintain KPIs.

Assist North American customers with hardware, software, and networking issues via voice support. Troubleshoot technical issues using provided tools and escalate as needed. Ensure customer satisfaction by responding promptly and resolving issues effectively. Adhere to SLAs and maintain KPIs.

COOX is looking for Operations Team Leader to join our dynamic team and embark on a rewarding career journey Managing the day-to-day activities of the team. Motivating the team to achieve organizational goals. Developing and implementing a timeline to achieve targets. Delegating tasks to team members. Conducting training of team members to maximize their potential. Empowering team members with skills to improve their confidence, product knowledge, and communication skills. Conducting quarterly performance reviews. Contributing to the growth of the company through a successful team. Creating a pleasant working environment that inspires the team Disclaimer: This job description has been source...

ACL Digital is looking for C Dev - Arun Team to join our dynamic team and embark on a rewarding career journey Meeting with the IT and design team to discuss application requirements. Designing and building a reliable and clean C code. Developing kernel modules, libraries, and embedded systems for other high-level languages. Implementing quality and performance modules. Identifying bottlenecks or bugs and troubleshooting integration issues. Testing code quality and durability. Maintaining the automation and quality of the code Disclaimer: This job description has been sourced from a public domain and may have been modified by Naukri.com to improve clarity for our users. We encourage job seek...

TATA AIG General Insurance Company Limited is looking for Deputy Manager - Govt. & Rural Business to join our dynamic team and embark on a rewarding career journey Assist the Manager in the day-to-day operations of the business, including setting goals, developing strategies, and overseeing the work of team members Take on leadership responsibilities as needed, including managing team members and making decisions in the absence of the Manager Identify and address problems or challenges within the business, and develop and implement solutions Collaborate with other departments and teams to ensure smooth and efficient operations Maintain accurate records and documentation Contribute to the dev...

Job Purpose This position is open with Bajaj Finance ltd. Culture Anchor:Work Hard - Consistently puts in effort. plans and tracks daily progress to achieve targetsExecute with Rigor - Takes responsibility for meeting targets with focus and effortOwn It - Maintains honesty and fairness in all interactions in line with organizations policiesAct with Integrity Duties and Responsibilities Duties and Responsibilities :: Duties and Responsibilities : Key Deliverables: Duties and Responsibilities :: Support field through trouble shooting on system Ensuring governance adherence and meeting the TAT Monthly hold clearance Process Analysis & Sharing of best practices with team. Coordinate with Sales& ...

Job Purpose This position is open with Bajaj Finance ltd. Culture Anchor:Work Hard - Consistently puts in effort. plans and tracks daily progress to achieve targetsExecute with Rigor - Takes responsibility for meeting targets with focus and effortOwn It - Maintains honesty and fairness in all interactions in line with organizations policiesAct with Integrity Duties and Responsibilities Duties and Responsibilities :: Duties and Responsibilities : Key Deliverables: Duties and Responsibilities :: Support field through trouble shooting on system Ensuring governance adherence and meeting the TAT Monthly hold clearance Process Analysis & Sharing of best practices with team. Coordinate with Sales& ...

Job Purpose This position is open with Bajaj Finance ltd. Culture Anchor:Work Hard - Consistently puts in effort. plans and tracks daily progress to achieve targetsExecute with Rigor - Takes responsibility for meeting targets with focus and effortOwn It - Maintains honesty and fairness in all interactions in line with organizations policiesAct with Integrity Duties and Responsibilities Duties and Responsibilities :: Duties and Responsibilities : Key Deliverables: Duties and Responsibilities :: Support field through trouble shooting on system Ensuring governance adherence and meeting the TAT Monthly hold clearance Process Analysis & Sharing of best practices with team. Coordinate with Sales& ...

Job Purpose This position is open with Bajaj Finance ltd. Culture Anchor:Work Hard - Consistently puts in effort. plans and tracks daily progress to achieve targetsExecute with Rigor - Takes responsibility for meeting targets with focus and effortOwn It - Maintains honesty and fairness in all interactions in line with organizations policiesAct with Integrity Duties and Responsibilities Duties and Responsibilities :: Duties and Responsibilities : Key Deliverables: Duties and Responsibilities :: Support field through trouble shooting on system Ensuring governance adherence and meeting the TAT Monthly hold clearance Process Analysis & Sharing of best practices with team. Coordinate with Sales& ...

About the job HCLTech Mega Walk-In Drive on 01-Nov-25 Role: Telecom Customer Success Manager (T-CSM) Date: 01-Nov-2025 (Saturday) Time: 10:00 AM 2:00 PM Venue: HCLTech, 8th Floor, Unit-B, ITPL Aviator Building, Whitefield Main Rd, SEZ, Bengaluru, Karnataka 560066. Google Map Link: https://share.google/729wRKO3zeSOxj146 About the Role We're hiring for Associate Manager GST Global Success Team (GST) , a strategic leadership role focused on customer success, operational excellence, and account growth within the Telecom domain. Experience: 7 - 15 Years Location: Bangalore Shift : US Shift (Night) Immediate joiners are preferred Responsibilities include: Growth Management Provide Customer Referen...

Job Purpose To manage the Operations of Branch assigned Duties and Responsibilities This position will be responsible for branch Operations including Quality check of applications, Disbursement initiation, File management, Document management & Customer Service. Take end to end ownership of Disbursement TAT. Ensure effective cash management at Branch. Ensure Adherence to vaulting process and policy. Monitor EOD and BOD activities related to respective branches and resolve issues. Audit query response and resolution. Identify and provide inputs to bring automation in processes. Identify need for additional BC/Banking points for cash deposition. Sharing of Best practices with other branches. P...

Role & responsibilities Develop and implement a comprehensive IT strategy aligned with the overall business goals and objectives. Manage and lead a high-performing IT team, including IT Operations, Network and Helpdesk. Oversee all IT operations, ensuring system uptime, performance, and efficiency. Implement and maintain robust IT security protocols set by the InfoSec team to safeguard the organization's data and assets. Manage the IT Helpdesk, ensuring timely and effective resolution of user issues and inquiries. Enforce IT policies and procedures to ensure compliance with industry regulations and best practices. Stay up to date on the latest IT trends and technologies, and recommend and im...

Position Purpose The AM - Principal Lending Billing will be responsible for taking care of the Back Office operations Billing functions for Principal Lending business in Chennai Location. He or She is responsible to monitor the productivity of the processes, monitor and manage risks, people and overall governance of the department by efficiently channelizing the respective N-1s to provide high quality of service to the internal stakeholders, business and to the clients. He or She expected to drive strategic projects in the location by working efficiently with the Global stakeholders of other locations, to help in implementing global objectives. Responsibilities Direct Responsibilities Operat...

Develop strong and constructive relationships with business stakeholders, TA leadership, key HR contacts, as well as across the broader Taggd business. Gain a sound understanding of the assigned business/s (structure, nature of their work and business challenges faced) to enable anticipation of businesses future recruitment needs, ensure sourcing strategy is aligned with these requirements. Ensure effective and high-quality regular weekly, monthly and quarterly communication with the hiring manager community and various key senior business stakeholders, facilitating a consultative recruitment experience through knowledge and intelligence sharing, as well as accurate reporting. Become a key c...

Role Overview: As a SOC Executive, your main responsibility will be to monitor the physical assets across the country for a site. You will be required to analyze the issues reported, identify problem areas, and work with team members to enhance the quality of service and prevent future issues. It is vital that you meet the SLA requirements by closing the issues within the specified SLA. In case of problems that cannot be resolved within your scope as a SOC Executive, you should escalate the events/incidents to the 2nd level team on time. Key Responsibilities: - Analyze the issues reported and identify problem areas - Work with team members to enhance the quality of service - Prevent future i...

Role Overview: As the Managed Services SDM Team Leader at UnifyCX, you will play a crucial role in leading and mentoring the Service Managers in India. Your responsibilities will include overseeing the Managed Services SDM team, providing guidance and support, managing communication and engagement, and ensuring high performance standards are met. Additionally, you will be responsible for managing resource utilization, maintaining strong relationships with strategic customers, analyzing customer data, and collaborating with cross-functional teams to drive customer success initiatives. Key Responsibilities: - Lead and mentor the Service Managers in India, providing guidance and support to ensu...

As a Customer Relations Specialist at our company, you will be responsible for owning customer relations throughout the entire life cycle of the client. Your key responsibilities will include: - Managing customer training sessions, refreshers, and account setup/go-live to ensure smooth onboarding process. - Monitoring customer usage and performance to identify opportunities for improvement. - Proactively reaching out to customers to demonstrate support from a business perspective and assisting them in maximizing ROI from our Hotelogix services. - Escalating any customer concerns regarding their well-being to the Head of Global Support for timely resolution. - Maintaining internally agreed Se...

Experience - Please share your profile at surbhi.malhortra@nlbtech.com Leadership and Team Management: Provide strategic direction and leadership to a team of 60-90 professionals, fostering a high-performance culture. Manage recruitment, training, and development of team members to ensure they have the skills and knowledge to perform effectively. Conduct regular performance reviews, set goals, and provide coaching and mentoring to staff. 2. Operational Excellence: Oversee banking and financial operations, including reconciliation, retail loans, commercial loans, and mortgage processes. Ensure operations are conducted efficiently, accurately, and in compliance with regulatory standards and in...

Please share your cv at surbhi.malhotra@nlbtech.com Leadership and Team Management: Provide strategic direction and leadership to a team of 60-90 professionals, fostering a high-performance culture. Manage recruitment, training, and development of team members to ensure they have the skills and knowledge to perform effectively. Conduct regular performance reviews, set goals, and provide coaching and mentoring to staff. 2. Operational Excellence: Oversee banking and financial operations, including reconciliation, retail loans, commercial loans, and mortgage processes. Ensure operations are conducted efficiently, accurately, and in compliance with regulatory standards and internal policies. De...

We are looking for a skilled Senior Operation Manager with 3 to 7 years of experience to join our team in the Hotels & Restaurants industry. The ideal candidate will have a strong background in operations management and excellent leadership skills. Roles and Responsibility Oversee daily operations to ensure efficiency and productivity. Develop and implement strategies to improve operational performance. Manage budgets and forecasts to achieve business objectives. Coordinate with various departments to ensure seamless operations. Analyze data and metrics to identify areas for improvement. Lead and motivate teams to achieve exceptional results. Job Requirements Proven experience in operations ...