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Paytm
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Customer Support - Associate - CST

Customer Support - Associate - CST

0 - 3 years

|

1 - 3 Lacs

Posted:3 weeks ago| Platform:

Apply

Skills Required

customer support sla management customer handling customer complaints management

Work Mode

Work from Office

Job Type

Full Time

Job Description

About the Role

Respond to customer inquiries, concerns, and complaints
Provide accurate and timely information about products, services, policies, and procedures.
Ability to work with internal teams to resolve customer queries
Compose thoughtful and accurate messages or customize prepared
Responses to suit the requirement for a specific case resolve customer issues and complaints effectively, striving for first contact resolution (FCR).
Document customer interactions and maintain accurate records in the system.
Collaborate with other departments, such as product, business spoc to address customer needs.

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Fintech / Digital Payments

Noida

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