Customer Support - Associate - CST

About Us:

About the Role

Respond to customer inquiries, concerns, and complaints

Provide accurate and timely information about products, services, policies, and procedures.

Ability to work with internal teams to resolve customer queries

Compose thoughtful and accurate messages or customize prepared

Responses to suit the requirement for a specific case resolve customer issues and complaints effectively, striving for first contact resolution (FCR).

Document customer interactions and maintain accurate records in the system.

Collaborate with other departments, such as product, business spoc to address customer needs.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.