5874 Sla Management Jobs - Page 21

Job Description Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs. Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful...

APM Terminals Position Summary: The Operations Supervisor is responsible for leading floor operations to ensure safe, compliant, and efficient handling of products. This role will drive adherence to customer SLAs, optimize processes for higher productivity, and ensure complete customer satisfaction with zero error dispatch and robust inventory control. The supervisor will act as a single point of contact for all inbound and outbound operations while ensuring product temperature integrity. Key Responsibilities: Supervise floor teams to achieve operational KPIs and customer SLAs consistently. Efficient handling and monitoring of temperature-sensitive (Frozen Chilled) products during inward and...

Technical Support Engineer, CGS BPO, 0 - 4 yearsHi-Tech City, Hyderabad - ACHNET Are you sure you want to cancel Are you sure you want to cancel this ProfileYou can always come back later Go Back Yes, Cancel Edit Profile The first thing people see Adjustable in settings CGS BPO Switch to Professional Mode Set as default profile Subscription and Orders Access Denied You do not have permission to access the Talent Management menu. This section is restricted to Admins and Editors only. If you believe you should have access, please contact your administrator for assistance. Close YOUR BROWSER IS NOT SUPPORTED To view this experience, please upgade to the latest one of these browsers Technical Su...

About ISSQUARED: An emerging value provider across an array of digital transformation solutions to address on-demand security and governance needs. Founded in 2010, the footprints of ISSQUARED span across the pillars of Cybersecurity, Cloud Infrastructure, and Managed Services to companies of all sizes, including Fortune 500. The core competencies of IT Security and Infrastructure Solutions complement each other to form ISSQUARED. Job Category: Fulltime Job Title: Project Manager Work Location: Hyderabad Qualifications: B.Tech/M.BA degree in computer science or related field preferred Experience: 6+ years Key Responsibilities: Proven experience in project management and service delivery or a...

Responsibilities : 1. Team Management (Service FSEs) min 15-20. 2. SLA Management- Ticket Closure of both Proactive and Reactive Merchants issues.(device related) 3. Material Management from Hub to FSE.(Fwd and Reverse Logistics). 4. Upselling Skill. 5. Analytical and Data Manager. 6. Trainer Mindset. Criteria : 1. Strong service background 2. Industry- DTH/Broadband/Consumer Electronics etc. 3. Local market knowledge 4. Strong understanding of stock handling/ inventory management

Overview We are seeking a highly skilled IT Catalogs Product Manager with a strong consulting and functional background to lead the strategy, development, and optimization of IT Service Catalogs. The ideal candidate should have 8-10 years of experience in IT Service Management (ITSM), ITIL frameworks, and ServiceNow platform expertise. This role requires a blend of technical acumen, strategic thinking, and stakeholder engagement skills to ensure seamless IT service delivery. Responsibilities Product Ownership & Strategy: Drive the IT Service Catalog roadmap, aligning with enterprise ITSM strategies. Ensure the Service Catalog meets business needs and enhances user experience, automation, and...

As a Subject Matter Expert (SME) for Revenue Process focusing on Project / Contract Setup, your role involves setting up projects and contracts into ERP systems. Your key responsibilities will include: - Setting up projects and contracts in ERP systems based on data provided by Operations Personnel using standard templates. - Editing contract/project data as necessary based on feedback from business operations. - Extracting necessary documentation to support audit requests related to contract documentation. - Responding to support queries within defined Service Level Agreements (SLA) from internal and external resources regarding contract/project setup. - Being flexible to work in shifts and...

As an experienced Warehouse Manager, you will be responsible for overseeing and optimizing multiband warehouse operations. Your role will involve managing inbound and outbound warehouse operations, inventory control, and ensuring operational efficiency. You will need to be a strategic thinker with a strong background in warehouse management, process improvement, and team leadership. Key Responsibilities: - Inbound Operations: - Drive and achieve targets for key inbound KPIs such as Receiving, Putaway, Order Processing, and Inventory Accuracy. - Meet end-to-end turnaround time as per defined KPIs and work on enhancing warehouse efficiency and productivity. - Warehouse Operations: - Manage inb...

Job Role:- Store Manager (Lenskart) Qualification & Experience:- Graduate (preferred in Business/Optometry/Commerce). 5 years of retail experience as Manager, preferably in optical or lifestyle retail or QSR Brand Strong hold on Retail KPI, SOP, Revenue, Sales Growth, Business Acumen, Roaster Management, Team Handling Prior experience as an Assistant Store Manager or Store Supervisor is required Job Locations:- Entire West Bengal, Rourkela, Cuttack, Puri, Jharsuguda, Salary:- 30000 to 34000 in hand + Incentives + PF + Medical Insurance Note:- Preference will be given to those who can join immediately within 10-15 days. Training:- 25 days training in Lenskart Academy _Gurgaon. (Salary will be...

Job Title: Global Delivery Manager Location : Chennai Experience : 20+yrs Role Overview We are seeking a Global Delivery Manager with strong experience in IT Services and IT Consulting delivery environments. The ideal candidate will be a go-getter with hands-on leadership experience managing global client engagements particularly across the US and international markets and a proven record of driving high CSAT (Customer Satisfaction) scores . This position requires a strategic thinker who can balance client needs, delivery excellence, and operational efficiency while leading global cross-functional teams. Key Responsibilities Lead and manage end-to-end global delivery operations across multip...

- **Role Overview:** You will be a Senior Associate focused on building meaningful client connections, managing and inspiring others, and growing your personal brand. Embracing ambiguity, you will anticipate the needs of your teams and clients while delivering quality work. You will navigate complex situations, deepen technical expertise, and use moments of uncertainty as opportunities to grow. - **Key Responsibilities:** - Possess 5-9 years of experience in Oracle Fusion Cloud Applications. - Have completed a minimum of two end-to-end implementations in Fusion Finance modules, along with experience in upgradation, lift and shift, and support projects. - Expertise in Oracle Cloud/Fusion Fina...

Job Description: Nexapp Technologies Pvt. Ltd. is seeking a highly skilled and motivated Network Engineer - L2 Customer Support to join our dynamic team in Pune. As an L2 Network Engineer, you will be responsible for providing advanced technical support to our customers, ensuring the stability and performance of their network infrastructure. You will work closely with our L1 support team, engineering team, and customers to troubleshoot and resolve complex network issues. Key Responsibilities: - Network Monitoring: - Continuously monitor network performance and proactively identify potential issues. - Utilize network monitoring tools to ensure optimal network operation and performance. - Anal...

Position: Global Support Associate Location: Greater Noida West (Work from Office) Experience: 2 to 5 Years Working Days: Monday to Saturday (1st & 3rd Saturday Off) Shift Timing: 9-hour shift between 11:30 AM to 12:00 AM About NCR Eduservices : NCR Eduservices is a leading provider of educational solutions, offering a comprehensive suite of services including e-tutoring, content development, academic delivery quality management, and back-office support. With ISO 9001:2015 and ISO 27001:2013 certifications, we are committed to delivering quality education and ensuring information security. Our mission is to address challenges faced by educational organizations, instructors, and learners thro...

Job description Job Title: Application Support Manager Location: Hi-Tech City, Hyderabad Salary: Up to 25 LPA About the Role We are looking for an experienced Application Support Manager to lead our application support function and ensure uninterrupted service delivery. The ideal candidate will have strong expertise in SLA management, P1/P2 incident handling, and major incident management, along with the ability to collaborate across teams and drive high service reliability. Key Responsibilities Manage end-to-end application support operations, ensuring timely issue resolution and high availability. Own and track SLA adherence, ensuring all incidents and service requests meet defined timelin...

Job description Job Title: Application Support Manager Location: Hi-Tech City, Hyderabad Salary: Up to 25 LPA About the Role We are looking for an experienced Application Support Manager to lead our application support function and ensure uninterrupted service delivery. The ideal candidate will have strong expertise in SLA management, P1/P2 incident handling, and major incident management, along with the ability to collaborate across teams and drive high service reliability. Key Responsibilities Manage end-to-end application support operations, ensuring timely issue resolution and high availability. Own and track SLA adherence, ensuring all incidents and service requests meet defined timelin...

We are looking forward to hire Salesforce Professionals in the following areas : Experience 10-13 Years Salesforce Presales SME experience of min 10 years, should have worked on 10+ pro Should have experience in building end to end Salesforce proposals based on available information Extremely strong in Power point and Excel (Ideally should have his own set of PPT, Excel templates) Strong Experience in working on RFPs, Solutions, Offerings, Pricing & margin calculations. Should able to estimate efforts needed for provided salesforce scope of work Strong Functional understanding of Salesforce ecosystem and it s offerings Support architect while building salesforce proposals and contribute into...

As BPO Operations Manager, you will take ownership of all sales matters across the company from performance reviews, disciplinary action, and learning and development. Required Candidate profile To perform well in this role you should have experience as an Lead manager

If interested please share your resume to contact@integeltechnology.com Experience: 4 to 8 Years Job Location: Bangalore, Hyderabad, Chennai Employment Type: Full Time Mode of interview: Virtual Responsibilities: Provide L1/L2 technical support for systems, networks, applications, and hardware. Troubleshoot Windows OS, Linux basics, O365, VPN, email, and network issues . Manage tickets using ServiceNow / JIRA / Freshdesk / Zendesk . Handle Active Directory user creation, password resets, access management. Provide remote support via RDP, TeamViewer, AnyDesk, etc. Perform incident management and ensure SLA compliance . Conduct RCA for repeated issues and update documentation/KB articles. Coor...

Company: Exicom Department: EV Charging Operations Experience: 5-7 Years Location: PAN India (Base Location: Gurgaon) Qualification: B.E./B.Tech in Electrical, Electronics, or related discipline About Exicom: Exicom is a leading provider of advanced EV charging solutions and energy management systems, driving Indias transition toward a sustainable and electrified future. With our comprehensive range of AC and DC chargers, we are building robust charging infrastructure across the country for both public and private use. Role Objective The role is responsible for managing end-to-end operations related to AC Type-2 charger installation, commissioning, and service management across India. The in...

Team Leader with 1.5 years of team leadership experience to oversee a team of 20-25 emp. Expertise in Incident Management, Change Requisition, SLA Adherence, ITIL Certification, Data Analysis, and strong mentoring and auditing skills.

The role of an Operations Lead, is of an experienced Project Coordinator to drive Residential Interior fit-out projects in collaboration with the design and installation teams. Roles and Responsibilities Responsibilities : Single point of contact for the customer during the execution phase of their home interiors. Detail review of the drawings, understanding the scope as per BOQ and explaining the same to the customer. Receive materials from Warehouse and to validate the same as per Order / BOQ. Day today coordination and foster teamwork between all the project stakeholders. Share the daily progress report for the installation works with the customer. Engage, interact and build professional ...

We are looking for highly skilled and efficient Chat Process Executives to join our customer support team. This role demands swift and accurate resolution of customer queries with a target of closing tickets within 2 minutes. Rotational Shift Required Candidate profile At least 1-2 years of experience in a chat support role focused on quick resolution. Proficiency in using chat software and CRM tools. Strong command of written English Qualification -Min Graduate Perks and benefits Health Insurance

The role of an Operations Lead, is of an experienced Project Coordinator to drive Residential Interior fit-out projects in collaboration with the design and installation teams. Roles and Responsibilities Responsibilities : Single point of contact for the customer during the execution phase of their home interiors. Detail review of the drawings, understanding the scope as per BOQ and explaining the same to the customer. Receive materials from Warehouse and to validate the same as per Order / BOQ. Day today coordination and foster teamwork between all the project stakeholders. Share the daily progress report for the installation works with the customer. Engage, interact and build professional ...

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs. Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessfu...

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of t...