5874 Sla Management Jobs - Page 24

Responsibilities: Liaise with client application lead for day-to-day activities. Work in L2 support and Enhancements for issues related to OracleARCS Tickets tracking, resolving and SLA management Suggest Best Practices& improvements in the current ARCS landscape Attend all internal and client meetings. Coordinate with other teams, business users, Vendor (e.g. Oracle) Help in patching and monthly closure activities. Documenting and Maintaining SOPs and KEDB 24x7support for P1 issues. Raise risks/issues (if any) on time. Skills & Experience Required: 10+ years of hands-on experience in L2 Application Support and Enhancements for OracleARCS Well versed in withARCS Architecture and Business pro...

Service Desk Executive (B-tech , BE please don't apply) General Shift timing Location : Sion Roles and Responsibilities Coordinate with the desktop and Field engineers and align them, Support & guide Service Personnel on site doing installation, maintenance & service Create and assign service tickets to appropriate technicians or teams for resolution Monitor and respond to IT support tickets in a timely manner Provide excellent customer service and ensure a positive user experience Vendor management for Service support Vlookup, Pivot experience is required Desired Candidate Profile Basic Coordination skills , good communication and team management skills. Strong on verbal and written communi...

As an L2 Engineer Customer Support, your role involves the management of various solutions including SSO Solution, Active Directory (AD Azure/Intune/Linux based AD), email solution, antivirus server, patch management, firewall, and AP management. You will also be responsible for the implementation and management of new tools and technologies such as MDM, Encryption solution, and DLP. Your key responsibilities include: - Diagnosing and troubleshooting software and hardware issues, technical issues, account setup, and network configuration - Properly escalating unresolved issues to appropriate OEMs or Vendors (e.g., Sophos, Microsoft, Google) - Ensuring all issues are correctly logged in IT he...

You will be joining a global healthcare biopharma company based in Hyderabad with a 130-year legacy of success. The company is driven by digital technology and data-backed approaches to support a diversified portfolio of prescription medicines, vaccines, and animal health products. Your role as a Cybersecurity Engineer will involve designing, implementing, and maintaining security measures to protect the organization's computer systems, networks, and data from cyber threats. You will play a vital role in identifying vulnerabilities, responding to incidents, and ensuring compliance with legal and regulatory standards. **Key Responsibilities:** - Contribute to the development of enhanced cloud...

As a Facility Executive Soft Services, your role involves assisting the Facilities Management Team in achieving the team's goals and objectives. You will be responsible for receiving and dispatching work requests, monitoring work order entry, redirecting work orders if necessary, and ensuring work order SLA adherence. Your coordination skills will be crucial in scheduling and following up on maintenance activities, as well as enhancing service quality and client partnership through collaboration with onsite and regional Facilities teams. Your responsibilities also include providing information and direction to vendors and facilities staff, assisting the Assistant Manager/Manager Soft Service...

As a ServiceNow Business Analyst with a minimum of 5 years of experience, your role will involve gathering, analyzing, and documenting business requirements for ServiceNow implementations across various modules such as ITSM, ITOM, CSM, OMT, and others. You will be responsible for translating business needs into functional specifications, user stories, and workflows while ensuring alignment with best practices. Collaboration with stakeholders, developers, and architects will be key in designing and optimizing ServiceNow solutions to enhance business processes. Key Responsibilities: - Manage and prioritize the ServiceNow requirements backlog to ensure alignment with business goals and stakehol...

Role Overview: As a Finance & Accounts Manager at JLL, you will be responsible for running and managing the Finance & Accounts processes. You will need to be a subject matter expert in Finance & Accounting processes covering activities across AP, AR, and GA. Your role will involve managing large teams, ensuring high motivation and performance, and fostering deep relationships with key stakeholders. You will play a crucial role in driving operational excellence, providing meaningful insights to leaders, and identifying opportunities for process improvement and efficiency. Key Responsibilities: - Manage the Finance & Accounts processes including AP, AR, and GA activities - Lead and manage larg...

As a member of the Hitachi Digital Finance team, you will play a crucial role in the company's strategy to become a premier global player in the digital transformation market. Your responsibilities will include: - Processing all vendor invoices in Oracle, ensuring they are completed within the required Turnaround Time (TAT) after conducting invoice audits - Creating/modifying vendors in Oracle - Addressing invoice inquiries from vendors and internal stakeholders - Processing employees" claims/reimbursements in COUPA (credit card and cash expenses reimbursement) in accordance with company policy - Possessing a clear understanding of accounting principles and being able to pass Journal Entries...

Role Overview: At EY, we are looking for passionate professionals to join the Technology Enablement team as a BMC Technology Enablement Generalist Senior Associate in the APAC & UK regions. As part of this role, you will be responsible for supporting and managing EY digital products and technologies, ensuring a high standard of customer service is consistently maintained. This position requires flexibility to work in a 24/7 shift environment, including weekends and holidays. Key Responsibilities: - Resolve customer queries promptly and professionally, maintaining a high standard of customer service. - Manage shift operations, including handovers, resource allocation, and ensuring coverage ac...

About The Role Business Advisors shape the vision with the client, understand the needs of the users/stakeholders, carry out an elicitation of processes, data and capabilities and derive the target processes and the business requirements for the current and future solution. About The Role - Grade Specific Conducts appropriate meetings/workshops to elicit/understand and document the business requirements using their domain expertise. In addition, may also produce process and data models of the current and/or future state.

The role of an Operations Lead, is of an experienced Project Coordinator to drive Residential Interior fit-out projects in collaboration with the design and installation teams. Roles and Responsibilities Responsibilities : Single point of contact for the customer during the execution phase of their home interiors. Detail review of the drawings, understanding the scope as per BOQ and explaining the same to the customer. Receive materials from Warehouse and to validate the same as per Order / BOQ. Day today coordination and foster teamwork between all the project stakeholders. Share the daily progress report for the installation works with the customer. Engage, interact and build professional ...

Drop Email with RESUMES on - Vishakha.sharma@right.com Role & responsibilities: Daily/weekly performance tracking on candidate management & career assistance. Daily/Weekly/Monthly meetings with the team on Improvementsrequired. Mentor and motivate teamsto achieve productivity and engagement. Adherence to new strategies & processesstandards. Coordination with internal stakeholders on new and existing projectrequirements. Help in Designing policiesthat align with an overall strategy. Report on operational performance and suggest improvements. Key Competencies: Relationship Management Project Management Project Ownership / Values Alignment & Achievement Orientation Decision Making for bettermen...

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of t...

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of t...

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs. Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessfu...

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of t...

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of t...

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of t...

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of t...

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of t...

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of t...

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of t...

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of t...

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of t...

Role & responsibilities Lead and manage a team of grievance associates. Oversee timely resolution of customer complaints (calls, emails, tickets). Handle escalated/critical grievances personally. Coordinate with internal teams (logistics, legal, service, etc.) for case closures. Monitor performance metrics (TAT, resolution rate, NPS). Train and coach team members for quality improvement. Identify trends and suggest process improvements. Ensure grievance SLAs and company policies are followed. Who are we looking for? Graduate with 3 to 6 years of experience in customer service/grievance handling. Minimum 1 year of team handling experience. Strong communication, problem-solving & leadership sk...