Service Desk Coordinator (Non-technical) - Sion location

2 - 3 years

3 - 4 Lacs

Posted:4 hours ago| Platform: Naukri logo

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Work Mode

Work from Office

Job Type

Full Time

Job Description

Service Desk Executive (B-tech , BE please don't apply)

General Shift timing

Location : Sion

Roles and Responsibilities

  • Coordinate with the desktop and Field engineers and align them, Support & guide Service Personnel on site doing installation, maintenance & service
  • Create and assign service tickets to appropriate technicians or teams for resolution
  • Monitor and respond to IT support tickets in a timely manner
  • Provide excellent customer service and ensure a positive user experience
  • Vendor management for Service support
  • Vlookup, Pivot experience is required

Desired Candidate Profile

Basic Coordination skills , good communication and team management skills.

Strong on verbal and written communication with MS Excel.

9765778210(No calls)

albina.shere@pentagon.co.in

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Pentagon System And Services logo
Pentagon System And Services

Defense & Aerospace

Falls Church

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