IT and Project Manager

Relevant Experience: 7 Yrs. to 12 Yrs.

Qualifications and Skills:

• Bachelors degree in a relevant field.
• Proven experience as a Project Manager in a product company or software development environment, preferred IT Service Management, IT Asset Management
• Strong knowledge of project management methodologies (e.g., Agile, Waterfall, Hybrid)
• Delivery experience in implementation AI projects
• Good Understanding of ITIL
• Strong written and verbal communication skills
• Excellent knowledge of Microsoft office tools
• Proficiency in project management tools (e.g., Microsoft Project, Jira etc.)
• Project Management Certifications such as PMI-PMP, PMI-ACP, CSM or PRINCE2.

Key Responsibilities:

• Project Planning and Execution

  :
• Define project scope, objectives, and deliverables in collaboration with stakeholders as per Scope of Work.
• Develop detailed project plans, timelines.
• Monitor and track progress, ensuring timely completion of milestones.
• Take full accountability for the successful end-to-end implementation of projects.
• Ensure project closure, including obtaining sign-off, within the defined timeline
• Monitor overall progress, resource utilization and initiate corrective actions as and when required.

• Managing Customer Satisfaction (CSAT) Score

• Consistently work towards maintaining and improving the CSAT score by delivering quality results and fostering positive customer relationships.

• Stakeholder Communication

  :
• Act as the primary point of contact for all project-related matters.
• Regularly update stakeholders on project progress, risks, and deliverables.

• Risk and Issue Management

  :
• Identify potential risks and develop mitigation strategies.
• Address issues promptly to minimize impact on project timelines and quality.

• Smooth Handover to Support Teams

• Ensure a seamless transition of projects to support teams with complete documentation and training.

• Operational Hygiene

• Conduct regular reviews to maintain high standards of operational hygiene, including:
• Daily Tracker, Weekly Status Reports, Management reviews etc.
• Training schedules.
• Timesheet compliance and effort tracking. Role

  Role & responsibilities

Preferred candidate profile