Posted:9 hours ago|
Platform:
Work from Office
Full Time
- Lead end-to-end management of High Severity (P1/P0) incidents to minimize business impact and meet committed SLAs.
- Act as the Incident Commander, coordinating efforts across technical towers Applications, Infrastructure, Cloud, Network, Database, and Security. - Provide timely, transparent, and structured communications to internal stakeholders, customer teams, and leadership throughout the incident lifecycle. - Drive the Root Cause Analysis (RCA) process, ensuring accurate documentation, preventive actions, and closure within agreed timelines. - Identify and implement opportunities to improve incident response efficiency, reduce MTTR, and enhance process maturity. - Publish regular reports on major incident trends, RCA closures, and KPI performance. Participate in governance reviews and audits. - Partner with Service Delivery Managers, Problem Management, and Change Management teams to strengthen service stability and resilience.
Tata Consultancy Services
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