Major Incident Manager

Greetings from Tata Consultancy Services!!

Major Incident Management!

Experience:

Location:

Required Technical Skillset:

- Lead end-to-end management of High Severity (P1/P0) incidents to minimize business impact and meet committed SLAs.

- Act as the Incident Commander, coordinating efforts across technical towers — Applications, Infrastructure, Cloud, Network, Database, and Security.

- Drive the Root Cause Analysis (RCA) process, ensuring accurate documentation, preventive actions, and closure within agreed timelines.

- Identify and implement opportunities to improve incident response efficiency, reduce MTTR, and enhance process maturity.

- Publish regular reports on major incident trends, RCA closures, and KPI performance. Participate in governance reviews and audits.

- Partner with Service Delivery Managers, Problem Management, and Change Management teams to strengthen service stability and resilience.

Date of Interview:

Mode of Interview:

TCS Eligibility Criteria:

• BE/B.Tech/MCA/M.Sc./MS with minimum 3 years of relevant IT-experience post Qualification.
• Only Full-Time courses would be considered.
• Candidates who have attended TCS interview in the last 1 month need not apply