IT Service desk Coordinator - Mumbai(Lower parel) Pentagon System And Services

3.0 - 7.0 years

3 - 5 Lacs

mumbai

Work from Office

Location : Lower parel Create and assign service tickets to appropriate technicians or teams for resolution Monitor and respond to IT support tickets in a timely manner Provide excellent customer service and ensure a positive user experience Team Management Adhere to established service level agreements and response times for service requests Vendor management for Service support Asset Inventory / Vendor Coordination Verbal / Written coordination with internal teams Periodic MIS reports preparation Daily / Weekly / Monthly call report prepare (Engineer wise / Category wise / Location wise ) Report prepared in excel with pivot table and chart wise data Interested can mail their Cv to albina.s...

Posted 1 month ago

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Service Desk Engineer Progressive Infotech

1.0 - 3.0 years

1 - 2 Lacs

noida

Work from Office

Service Desk Engineer:- Should have good communication and technical knowledge. Serve as the first point of contact for customers seeking technical assistance over the phone or email. Must have experience in Incident Management, Service Request Management, and Vendor Management. Perform remote troubleshooting through diagnostic techniques and pertinent questions. Determine the best solution based on the issue and details provided by customers. Walk the customer through the problem-solving process. Direct unresolved issues to the next level of support personnel Record events and problems and their resolution in logs. Follow-up and update customer status and information. Pass on any feedback o...

Posted 2 months ago

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Call coordinator || Malad || immediate joiner || Only Male Progressive Infotech

1.0 - 4.0 years

2 - 3 Lacs

mumbai suburban, goregaon

Work from Office

Role & responsibilities Service Desk Engineer:- Key Responsibilities: Ticket Management: Use the IT Service Management (ITSM) tool to log, track, and manage incidents and service requests. SLA Management: Monitor and ensure that SLAs are met by tracking ticket progress and ensuring timely resolution by assigning tickets to the appropriate engineers. Bridge Communication: Act as the primary point of contact between the engineering team and end-users, providing updates, clarifying requirements, and resolving any issues related to incidents or requests. Ticket Assignment: Review incoming tickets and assign them to the appropriate support engineers based on priority and expertise. Incident Repor...

Posted 2 months ago

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Call Center Executive Capital Placement Services

0.0 - 6.0 years

0 - 0 Lacs

haryana

On-site

As a Call Center Executive - Financial Products Sales in Gurgaon, India, you will be responsible for initiating outbound sales calls to prospective customers with the aim of promoting and selling various financial products. Your role will involve developing a strong understanding of the company's financial products, which may include loans, insurance, investment plans, and credit cards. Building rapport with customers, understanding their financial needs, and providing personalized solutions will be crucial. Meeting or exceeding daily and monthly sales targets by effectively pitching financial products and closing deals is essential. In this position, you must adhere to all regulatory guidel...

Posted 2 months ago

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Urgent Requirement- Call Coordinator _Andher East Mumbai LRS Services

1 - 3 years

0 - 3 Lacs

Mumbai, Navi Mumbai, Mumbai (All Areas)

Work from Office

Urgent Requirement- Profile- Call Coordinator Experience- 1-3yrs Location- Andheri East Mumbai We are seeking a detail-oriented and proactive Call Coordinator with 13 years of experience to manage incoming and outgoing calls, coordinate with internal teams, and ensure smooth communication and documentation processes. The ideal candidate will have excellent communication skills, a professional demeanor, and the ability to multitask in a fast-paced environment. Key Responsibilities: Handle and coordinate all incoming and outgoing calls in a professional manner. Log and track calls in the system and escalate issues as necessary. Schedule, confirm, and coordinate appointments or service calls wi...

Posted 5 months ago

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