4 Call Coordinator Jobs

Service Desk Engineer:- Should have good communication and technical knowledge. Serve as the first point of contact for customers seeking technical assistance over the phone or email. Must have experience in Incident Management, Service Request Management, and Vendor Management. Perform remote troubleshooting through diagnostic techniques and pertinent questions. Determine the best solution based on the issue and details provided by customers. Walk the customer through the problem-solving process. Direct unresolved issues to the next level of support personnel Record events and problems and their resolution in logs. Follow-up and update customer status and information. Pass on any feedback or suggestions from customers to the appropriate internal team. Identify and suggest possible improvements on procedures. Preferred candidate profile

Role & responsibilities Service Desk Engineer:- Key Responsibilities: Ticket Management: Use the IT Service Management (ITSM) tool to log, track, and manage incidents and service requests. SLA Management: Monitor and ensure that SLAs are met by tracking ticket progress and ensuring timely resolution by assigning tickets to the appropriate engineers. Bridge Communication: Act as the primary point of contact between the engineering team and end-users, providing updates, clarifying requirements, and resolving any issues related to incidents or requests. Ticket Assignment: Review incoming tickets and assign them to the appropriate support engineers based on priority and expertise. Incident Reporting: Prepare and generate incident reports, summarizing issues, resolutions, and any relevant details for ongoing monitoring or post-mortem analysis. Pack & Catch Support: Assist with the preparation, packaging, and labeling of IT hardware for deployment to end-users. Basic Troubleshooting: Assist with basic troubleshooting of IT devices and software in coordination with the engineering team when necessary. End-User Assistance: Support end-users by gathering relevant details for tickets and communicating necessary information to engineers for resolution. Documentation & Reporting: Maintain clear and organized documentation related to ticketing, inventory, and incident management to ensure transparency and accuracy. Skills & Qualifications: Experience working with ITSM tools (e.g., ServiceNow, JIRA, or similar ticketing platforms). Strong organizational skills and the ability to manage multiple tasks simultaneously. Good understanding of Service Level Agreements (SLAs) and how to track and meet them. Basic knowledge of IT hardware, including laptops, desktops, and peripherals. Excellent communication skills, with the ability to act as an effective liaison between engineers and end-users. Strong attention to detail and accuracy in logging tickets and preparing reports. Ability to prioritize tasks and manage time efficiently in a fast-paced environment. Team player with the ability to work independently when needed. Preferred Experience: Experience in an IT support, helpdesk, or service desk environment. Familiarity with ITIL frameworks or ITSM processes. Previous experience managing incident reports and SLA adherence. anshu.chaubey@progressive.in

As a Call Center Executive - Financial Products Sales in Gurgaon, India, you will be responsible for initiating outbound sales calls to prospective customers with the aim of promoting and selling various financial products. Your role will involve developing a strong understanding of the company's financial products, which may include loans, insurance, investment plans, and credit cards. Building rapport with customers, understanding their financial needs, and providing personalized solutions will be crucial. Meeting or exceeding daily and monthly sales targets by effectively pitching financial products and closing deals is essential. In this position, you must adhere to all regulatory guidelines and internal policies while communicating information about financial products. Ensuring accurate and complete documentation for all sales transactions, following company standards and procedures, is a key part of the role. Conducting follow-up calls to ensure customer satisfaction, address concerns, and explore opportunities for additional products or services will be part of your responsibilities. To excel in this role, you should hold a minimum of a Bachelor's degree in Business, Finance, or a related field. Proven experience in outbound sales, preferably in a call center environment, is required, with experience in selling financial products considered a plus. Excellent verbal communication skills in English and Hindi are essential, along with the ability to articulate product features and benefits clearly. You should possess strong sales and negotiation skills, with a track record of meeting or exceeding sales targets. A customer-focused mindset, the ability to build and maintain strong relationships, and a collaborative approach with team members are important qualities for success in this role. Stay informed about industry trends, competitor products, and market conditions to provide valuable insights and enhance sales strategies. This opportunity offers a salary ranging from 2 Lac 50 Thousand to 3 Lac per annum, within the Financial Services / Banking, Investments / Insurance / Stock Market / Loan industry. If you have 0 to 6 years of experience and hold a Bachelor's degree, this could be a rewarding position for you.,

Urgent Requirement- Profile- Call Coordinator Experience- 1-3yrs Location- Andheri East Mumbai We are seeking a detail-oriented and proactive Call Coordinator with 13 years of experience to manage incoming and outgoing calls, coordinate with internal teams, and ensure smooth communication and documentation processes. The ideal candidate will have excellent communication skills, a professional demeanor, and the ability to multitask in a fast-paced environment. Key Responsibilities: Handle and coordinate all incoming and outgoing calls in a professional manner. Log and track calls in the system and escalate issues as necessary. Schedule, confirm, and coordinate appointments or service calls with clients and technicians. Maintain and update call records and databases accurately. Liaise between departments to ensure timely resolution of issues and service delivery. Follow up on pending tasks and ensure timely communication with stakeholders. Provide administrative support to the operations or customer service team as needed. Prepare reports and summaries on call activity and performance metrics. Required Skills & Qualifications: Bachelor’s degree or equivalent preferred. 1–3 years of experience in a similar role (call coordination, customer service, or administrative support). Excellent verbal and written communication skills. Strong organizational and time-management abilities. Proficiency in MS Office (Word, Excel, Outlook) and call management software. Ability to remain calm under pressure and handle challenging situations professionally. Can share resume - akriti.jaiswal@lrsservices.in